Reviews

Great experience particularly with reception during Checkin. Offered all the benefits of loyalty program upfront . Room is very spacious and all the amenities are great.

Very disappointed in the overall experience. Phone not working, bed linen not provided for sofa bed, area around refrigerator torn out.

Furniture chewed off… Something that smelt dead in the refrigerator with a wet towel left inside… The musty smell in the room… And the down comforter that was molded.

It was a great location. The hotel was clean. We would stay there again if in the area. Room service menu could be updated/improved.

The staff is friendly and caring. They help make it easy for me to help my Holistic Wealth Planning TM family of client's. The location is great and the hotel is very affordable. The indoor pool is very clean and nice.

Late flight and they were able to digitally check me in prior to arrival. Awesome service in this regards. Room did have some issues with HVAC but we were only there for about six hours.

The staff was so friendly. They went out of their way to help. We were there to pick up our son from Carnegie Mellon University. Rather than staying in busy Oakland area, we decided to stay near the airport. It was the right decision. I will come back to stay.

This is a hidden hotel that is quiet with the best customer service. They were very accommodating for a business meeting and all rooms provided were suites!

This is our go-to hotel whenever we fly in or out of Pittsburgh. The location is incredibly convenient, just minutes from the airport and close to Robinson Mall, which offers plenty of shopping and dining options. While the hotel is tucked behind a shopping area and some of the views aren't particularly scenic, the convenience more than makes up for it. The hotel is consistently clean, well-maintained, and has a modern, welcoming design. The rooms are spacious, comfortable, and provide everything we need for a pleasant stay. One of the things we appreciate most is the staff—they are always friendly, helpful, and professional. We have stayed here multiple times and will continue to make it our first choice when traveling through Pittsburgh.

Very large, spacious and well laid out rooms. Clean. Self service breakfast was included, plenty of hot and cold options, close to airport (no tolls).

The hotel was in dire need of renovation. My first room the air conditioner was leaking on the floor because the entire side room's carpet was soaking wet. The front desk told me that perhaps someone left the window open. (A lie, because the windows don't open!) My thoughts of the smell of mildew was then confirmed with the wet carpet situation. The second room floor was not wet, but the furniture and fixtures needed to be replaced as in the first room. It took about 10 minutes to get warm water that never was hot water in the shower. When I reported it, the front desk stated that others complained as well and have a nice day. I was very disappointed in Hyatt having it's name on this property.

The hotel has fallen into a state of disrepair and is in immediate need of improvements to bring it into what people expect from the Hyatt brand. At this point it is comparable to a Sleep Inn or Red Roof Inn. Not to pick on those brands but there is an expectation with those brands given their price point. In Hyatt’s situation there is usually a premium attached that is there due to the expectations of their guests.

A unbelievable staff that goes out of there way to help you. A clean hotel with a great location. Management and the front desk is great

stopped by to sleep for a few hours on a road trip and room was dirty, mattress stained, hair in bathroom, gross. told the staff, they did nothing, a manager was supposed to call but did not

I am a loyal Hyatt repeat customer. For this hotel, I loved the free airport shuttle and the proximity to local delivery restaurants. My room was large, comfortable, and the TV worked great. The problem I had was the bed. It was bad and needs to be replaced ASAP. Fortunately, I was by myself and could sleep on the couch. The hotel was not up to the standards I'm accustomed to at other Hyatt Properties.

The hotel seems to be under renovation, but attention to cleaning their existing rooms may yield more results. I was unhappy with the level of attention paid to me by the front desk, the cleanliness of the property (including copious amounts of trash in the parking lot), and the cleanliness of my room (sink, surfaces, shower, and bed all less than clean). I will not stay here again.

This is one of the most worn out and dated Hyatt places I’ve stayed at. Bathroom is tiny - what you would expect in an NYC hotel.

A great staff, clean hotel, affordable and a great location. I stay here when I am in Pittsburgh on most of my Holistic Wealth Planning TM trips.

Lights in bathroom didn’t work and a broken lightbulb was on ground upon arrival late at night. Breakfast area was messy and not fresh

The hotel in general is more rundown than expected. The room we stayed in had been given a face-lift to a point but still needs attention for what I would say is the Hyatt Place standard that I have come to know. The bathroom grout and cauking was quite discolored. Probably from not great cleaning practices. The couch in the room had discoloration all over the cushions, so I didn't want to sit on it at all. The carpet in the hallway is fraying all over the place at every seam. While it is a big process to replace the carpet better cleaning staff could take action in other ways to minimize the fraying. Just using scissors to trim the long fraying pieces would at least make it look better. There were random forks in the hallway and the hallway and elevators had clearly not been vacuumed that day at all. We checked in around 7pm that evening. The room was cleaner than the common spaces I just mentioned so that was a relief. The clerk present when we checked in was efficient but not friendly or welcoming, but the morning front desk staff member was very nice.