FAQs

A 24-hour cancellation policy applies for all reservations.

The hotel participates in the World of Hyatt loyalty program. Guests may enroll with our Front Desk Associates with the ease of a computer click.

Yes, corporate, group or extended stay rates are welcome at negotiated levels established by our Sales Department.

Early check-in may be possible based on availability. Please call the hotel directly ahead of time to inquiry about early check-In fees before considering arriving early.

A Standard Room is defined as regular rooms to be booked by guests. Suites and Deluxe (highfloor rooms) are defined as upgrades upon request based on availability.

All rooms include high-speed Wi-Fi connections as well as workspaces with such features as convenient electrical outlets, a desk lamp and an ergonomic chair.

All rooms are to include special bedding with Hypoallergenic Bedding or Pillow Options are available to choose from.

Daily housekeeping service is provided and can be customized at any time upon guest request.

The hotel has accessibility features for handicapped guests such as ramps at the guest parking lot labeled for this special use. Accessible rooms are also available with features designed for guests with special needs.

All rooms are equipped with a minifridge.

Room service is available with a 15% charge added to the check.

Rollaways are not available at the hotel.

Housekeeping service is available for guest rooms cleaning needs only during the daytime.

The closest major airport is Aeropuerto Internacional de Piedras Negras (PDS).

Shuttle service is not available.

Rideshare and taxis.

The nearest atractions are within a 5-minute drive, not within walking distance.

Car rentals can be refered to registered guests upon request.

Valet parking service is not available.

Yes, electric vehicle charging stations are available for guest use.

No spa services are available on-site. We are happy to refer guests to these services at nearby businesses.

No reservation is needed for our restaurant. Guests are welcome to just walk in.

The pool is open year-round, unless the area is under maintenance.

Regular high speed Wi-Fi is provided for guest use when registered at the hotel.

Chromecast TV ready for streaming is available in all rooms for registered guests.

The World of Hyatt guest app is needed to access all WOH features.

Connecting rooms are available upon request based on availability.

Cribs, kids menus and high chairs.

The hotel is ready to host large groups for weddings or events.

As per Hyatt standards the hotel is a pet-friendly location. A pet policy is in place—please contact the hotel about size and number limits, amenities and rules about restricted areas. Pet fees may apply.

When your travel plans include your pet, please let the hotel know by phone and include your reservation details. Service animals are allowed, so please bring proper medical documentation paperwork ready to show for service dogs and emmotional support animals traveling with you.

Designated rooms with accessible features are available at the hotel.

Veterinary medical documentationis required for service animals.

At the new hotel Hyatt Place Piedras Negras, opening in 2026, guests will be able to experience excellent service in addition to benefiting from the World of Hyatt rewards program. With modern guest rooms, more than 1,500 square feet of meeting spaces, welcoming common areas and an on-site restaurant, we offer the best hotel option in the market in addition to the closest proximity to the main business district in town where guests will enjoy shopping and sightseeing.

Located in Piedras Negras, known as the gateway to Mexico, the hotel reflects the Mexican and American cultures of this border town. Among the top 10 cities for economic growth in northern Mexico, Piedras Negras attracts medical, corporate and leisure business and welcomes all travelers for business or leisure trips.

Families, couples, business and solo travelers.

The hotel's standard check-in time is 3 p.m. and standard checkout time is 12 p.m.

Free breakfast daily (from 6 to 10 a.m.), free Wi-Fi and free parking.

A short period of storage time is allowed for luggage after checkout.

Packages may be delivered to the hotel for registered guests only.