FAQs

Hyatt Place Merida / Via Montejo stands out for its prime location in the modern northern area of Mérida, right across from the U.S. Consulate and just a 2-minute walk from The Harbor, one of the city’s most luxurious shopping centers. The hotel blends the modern comfort of Hyatt with the warm, welcoming spirit of Yucatán, offering a perfect balance of functionality and style for both business and leisure travelers.

The property’s interiors feature warm tones and textures inspired by Mérida’s colonial charm and the region’s natural beauty. The restaurant and bar also highlight local flavors with a modern twist, celebrating Yucatecan culinary traditions.

This hotel is ideal for business travelers, families and guests visiting the U.S. Consulate. Its convenient location just 1 minute from the Periférico exit and close to universities and corporate offices make it perfect for both short and extended stays.

Check-in: 3 p.m.

Checkout: 12 p.m.

Early check-in and late checkout are available upon request and subject to availability. Additional fees may apply.

There is no resort fee. Your stay includes the Gallery Kitchen Breakfast, Wi-Fi and access to the fitness center and outdoor pool.

Yes, complimentary luggage storage is available for all guests.

Yes, packages can be received under the registered guest’s name. Please notify the front desk in advance.

Standard Room: King or two queen beds, Cozy Corner sleeper sofa and workspace.

High Floor Room: Located on upper floors with enhanced views.

Suite/Accessible: Extra space with a separate living area, ideal for families or extended stays.

Yes, all rooms feature high-speed Wi-Fi, a spacious desk with an ergonomic chair and multiple power outlets and USB ports.

Yes, hypoallergenic pillows and bedding are available upon request.

Yes, daily housekeeping service is provided and can be adjusted to your preferences.

Yes.

No.

Yes, cribs and rollaway beds are available upon request and subject to availability.

The Mérida International Airport (MID) is approximately 25 minutes away by car.

The hotel does not have an airport shuttle, but the front desk can help arrange taxi or private transfers upon request.

Guests can easily access public transportation, taxis and rideshare services from the hotel. Complimentary self-parking is also available.

Yes.

No.

No.

No.

No.

Walk-in guests are welcome.

Yes.

Complimentary high-speed Wi-Fi is available throughout the hotel, with premium options for heavy streaming or video calls.

Yes, each room features a smart TV with access to Netflix, YouTube and other streaming platforms (using your own account).

No.

Yes, connecting rooms are available and can be requested when booking.

Cribs, kids menus and high chairs are available.

Yes, meeting and event spaces with audiovisual equipment are available for corporate meetings or social gatherings.

Yes, the hotel welcomes dogs up to 40 pounds (18 kilograms) with an additional fee per stay. Guests receive a pet welcome kit with a bed and water bowl.

Accessible routes from the public entrance, van-accessible self-parking, accessible guest rooms with mobility features (e.g., doorways with 32 inches clear width) and closed-caption decoders for TVs. Public areas with accessibility: restaurants, business centre, fitness centre, meeting rooms, parking. Service animals: The hotel’s pet policy states that service animals are exempt from fees.

Yes, service animals are always welcome free of charge. Documentation is required.

Most rates allow free cancellation up to 24 hours before check-in. Please check the specific terms of your reservation.

Yes, Hyatt Place Merida / Via Montejo participates in the World of Hyatt program, allowing members to earn and redeem points and enjoy exclusive perks.

Yes, special corporate and long-stay rates are available. Please contact the hotel’s sales team for details.

Early check-in is subject to availability.