Reviews

Filthy dirty hotel. Absolutely disgusting. Needs to be removed from Hyatt hotels. Subpar breakfast. Avoid this hotel.

This was the most disgusting and worst experience in a hotel I’ve ever had, I drive 12 hours to be told about a pet fee after I paid, once I got into the room I wasn’t able to sleep at all that night because I was cleaning food, acrylic nails, broken glass, and other trash off the floor, I also had to scrub peanut butter off the walls. The staff was the least helpful staff when I took problems to them and just ignored any of my issues. Would never have stayed here knowing that I’d not even get sleep and be stressed about cleaning my room I paid for that should have been clean.

Remove the ants, smell, Paper plates and place utensils for breakfast. Breakfast at 6am instead of 630. Make it safer there (non-customers coming in the lobby or hanging out outside begging and making offers. The 2 rooms I was in (because the 1st room had ants that woke me up at 110 am cause they were also in the bed) looked like the only thing missing on the floor was crime scene cards marking the stains. The smell of weed was everywhere! I tried to get my membership card put on the room so I could at least get points for the 2 days I was there, but no one at the hotel could figure out how to do it. I checked into the Murfreesboro last night, and they did it in a second. In the second room, the ironing board was bent, so I could not use it.

Great stay on points! The staff was professional and courteous, the food was great for breakfast. The rooms were very clean.

Great location off I40 and near a plethora of dining and retail stores. Hotel tucked away and the street to get there encountered several large potholes. Room was nice and clean. Breakfast was decent but sparse the later you arrive.

I travel through Memphis 2 - 3 times a year and always stop here. The location is great with easy access on and off I-40. Great shopping and food options nearby. I always feel safe and comfortable here. The rooms are comfortable and quiet.

I've stayed at this hotel a couple times a month for the last 5 years. Arriving early sometime and arriving late in the evening sometimes. This time I arrived early. Approximately 130pm. I was advised there would be a $25 early check in fee. A agreed to the fee but it just didn't sit right - given my history with the hotel and Hyatt in general. For this reason I cannot recommend this hotel.

Do not stay here. There are bugs you can’t get rid of and when bought to the staffs attention, all they did was go behind my boyfriends back when he left to get me from the airport at 8am, was change the sheets. They told us we couldn’t stay they if we got a refund, and the reason was “we might find something else wrong”. By the way, I have yet to receive my refund or a response from Hyatt. If you’re staying in Memphis, stay at the Hampton in! Great service, clean stay, and friendly staff!!

Room was above average but needed freshing up. Ice machines continually empty. Only one elevator was working which made for extended wait times. Breakfast selections were slow to be refilled. Good location for shopping and dining.

Front receptionist is rude and won’t bother even talking to us when we check in. He keeps working on his phone and ignoring us the whole time, while we were waiting for him to check us in. We were extremely disappointed with the customer service offered in this property!!!

AC was cold, breakfast was fresh,good selection. The hotel was clean and dog friendly. My floor was quiet the night of my stay the room was clean and comfortable.

It is in the back of a parking lot you can see it from the freeway, but you have to drive thru a shopping strip to get to it. I felt out of place I did not see anyone my color. The room was clean, but the bathroom was not. Do not walk around the room without shoes on. Bring your own cleaning supplies if you want to use the bathroom. I had mold in the shower and above the door leading to the room. I was on the second floor and never knew where the ice machine was. There was not one on the second floor. For 1 night it was $132 a little more than what I wanted to pay for what I got.

Tessa checked me in and was extremely friendly and made me laugh. I appreciate her! From that moment on, I noticed the parking lot had potholes so deep and large that could flatten a tire! Needs to be fixed pronto. Management could be more friendly and smile at their guests. The bathroom door in the room I was staying in was the worst door I have ever seen at a hotel. It needed to be completely replaced. Was in shock that they left it hanging as it was damaged so badly. This was a business trip so I only stayed one night.

Overall great location, safe, well lit lot, clean and comfortable in a great location. I stay here often. I used to love the breakfast but the last 4-5 weeks the oatmeal is soup and you can’t eat it and the coffee is out often. Would hit it out of the park but for this.

Room was very dirty, dusty, cushions off of the couch, fridge door wouldn't hardly open, staff wasn't very friendly at all. Took 20 mins for someone to even come to the front desk and acted mad bc I was standing there. Breakfast was good but that is probably the best part of the entire stay.

good place, cool and clean friendly staff and great varity of breakfast with ample space for safe parking . located at a very conveneint location.

This location is great. Close to everything. The room was clean and comfortable, and everything was in working condition. The bed was comfortable. The room was very affordable as well.

An almost perfect stay at a reasonable and affordable price. Hotel was clean and everything was functional. Staff was very helpful. Bedding was comfortable as was the furnishings. The only thing that did not exceed expectations was the breakfast. Location is somewhat difficult but it is worth the effort. This was our second stay at this location and will be our "go to" hotel in the Memphis area.

Stay here every time I visit and there has never been a problem. It's the only place I stay. Would recommend to anyone needing somewhere to stay visiting the area.

Telsa at the front desk was very helpful. But upon arriving to my room , I found a very nasty toilet. I found house keeping and they tried to clean it but could not. I went downstairs and got another room. Talk to management about my concern and was just asked If I wanted to leave. No apology or crediting my account. My last few stays there seems like something was always wrong but this was the worse so far. I begin to think I need to change where I stay when I come Memphis.Management has changed. I went back to my room and later that night I laid in the bed and got up for something, when I went to lay down again I noticed a big stain on my sheet. It is now about 1:30 in the morning. I go downstairs tell the guy at the front desk. He tried to assure me that the sheets were clean. I told him he could not prove that to me, plus, who would put sheets on looking like that. He gave me clean sheets, I asked if it had pillow cases and he said yes. I go back upstairs and began to put on the sheets to find out no pillow cases. I go back downstairs to get them. He offered me something in his snack case. At this point that is not enough for me. I would have to wait for management in the morning. When I laid on these sheet unlike the other they felt fresh. Next morning talk with the manager, I told him I wanted credit for my stay, He said 2500 point would be enough. I told him I disagree but that was all he was willing to do, Mind you I am a repeat client. He said he would apply the credit when I check out. It has been a week and I still do not see a credit. The service is unacceptable and I will not return. Also, the mirror and night stand was not clean.