Hotel Policies
Cancellation/ Deposit Policy
All reservations are to be guaranteed with a credit card, advance payment, or company deposit. The hotel is authorized to charge no-show retentions or charges per reservation in case of non-arrival of guests. In order to confirm your reservation, the hotel may pre-authorize an amount equivalent to the 1-night room rate and applicable taxes within 48 hours of scheduled arrival. The hotel is authorized to release a booking if the pre-authorization declines for any reason.
Reservations can be cancelled without any charge 24 hours in advance of the check-in date unless specified differently in the standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancellable; in all such cases, a credit card is charged at the time of booking or reservation. The entire stay amount, including taxes, will be charged in case of late cancellation or no-show.
Smoking Policy
Kindly note that the Hyatt Place Hyderabad Banjara Hills is a non-smoking hotel. If anyone found smoking will incur a penalty charge of INR 5000 + taxes.
Visitor Policy
Hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms. Guests’ meetings and entertainments are permitted in public area or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.
Early Arrival Policy
Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2PM will be charged at 50% of the room rate.
Parking Policy
Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners' risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).
Late Checkout Policy
Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.
Hotel Standard Policies
Check-in/Check-Out timing
Check-in Time: 2:00 PM
Check-out Time: 12:00 PM
Unless specifically specified in standard reservation confirmation voucher issued by Hyatt Place Hyderabad
ID Requirement
For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.
Security Policy
For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.
Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.
Hyatt Place Hyderabad, its servants or agents, accept no responsibility for loss or damage of any nature, including as a result of negligent act or omission, to property belonging to guests, whether placed in the guest room safe or not or from any physical injuries suffered by the guest. The hotel reserves the right of admission. Guest rooms and floors are accessible to registered guest only, visitors should be met in hotel public area.
Payment Policy
At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay
Extra Bed / Extra Person Policy
One older child or adult is charged INR 2000+ taxes per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.
Guest Room Usage
Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws.
We do not allow Poker chips/cards (Gambling), Bluetooth or Wired speakers, Hookah, Firearms / Weapons & Flammable items inside the hotel.
The client/guest agrees that he/she shall not engage neither willfully nor negligently allow any illegal activities, such as but not limited to, unlawful activities under the Telangana Gaming Act, The Narcotic Drugs and Psychotropic Substances Act, The Immoral Traffic (Prevention) Act, and any other and all applicable penal statutes in force.
Guest Conduct
Hyatt Place Hyderabad reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotels premises.
Contact Information Disclaimer
Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel standard policies, please contact Hyderabadbanjarahills.place@hyatt.com for Interaction with only authorized representative from Hyatt Place Hyderabad. Please note that you have a right to access, to rectify and to object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this Statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.
Pet Policy
Pets are not allowed at the property.
Extra Bed / Extra Person Policy
Any child above 12 years or an adult is charged INR 2000+ taxes per person per night for an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.