Hotel Policies

Cash Free Policy

Please note that this hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. 

This policy is designed for the protection of our guests and associates, and it pertains to the presence of firearms on hotel premises. 

Hyatt recognizes that guests may legally possess firearms for a variety of legitimate purposes. 

This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises. 

The Open Carry of Firearms on Hyatt private property is prohibited, regardless of State or local authorities

Hotel premises are private property. Guests of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any Hotel Guest who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that:

• All handguns, firearms and ammunition must be transported into and out of hotel property secured in a locked, hard-sided firearm container provided by the guest
• The firearm is securely safeguarded at all times in a guest room or personal vehicle (except when transporting the firearm into or out of the hotel)

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.

Pet Policy

Dog and Pet-Friendly Hotel

Welcome to our pet-friendly hotel in Houston. We can't wait to greet you and your four-legged friend. Please read through the pet stay details below to ensure you have a great stay with your pup. Pet fees cover a nonrefundable cleaning charge that ensures the room is allergen free for our next guest. Guests traveling with a registered service animal are exempt from the pet cleaning fees.

Staying With Your Pet

• Pets must be potty trained
• Dogs under 50 pounds are permitted
• Two dog maximum per room
• 75 pounds maximum combined weight
• Pets are not allowed in the gallery or dining areas
• Dogs must be leashed at all times
• Service animals are exempt from cleaning fees

For stays of 1 to 6 nights, the pet fee is $100, regardless of the duration ($100 total).
For stays exceeding 6 nights, there is an additional deep cleaning fee of $200 ($200 total)
For stays exceeding 30 nights, there is an additional cleaning fee of $200 ($300 total).

Pet Stores Near Houston Galleria

• Natural Pawz: 1 mile
• Barkin' Beans Pet Nutrition Center: 1.2 miles
• PetSmart West Loop: 2.6 miles
• Petco: 2.7 miles

• Danny Jackson Family Bark Park
• Gerald D Hines Park
• Grady Park
• Pin Oak Park
• River Oaks Park