FAQs
Hotel Experience & General Information
Designed for real-life travel, Hyatt House at Ho‘opili and Hyatt Place at Ho‘opili feature roomy suites with full kitchens, free hot breakfast and all the comforts of home—paired with unmatched rail connectivity and the ease of a dual-brand Hyatt campus that is suitable for everything from overnight stays to long-term assignments.
The hotel features artwork by local artists and place names of areas of the hotel reflect the local Hawaiian culture.
Business and government travelers, couples and families.
Check-in is 3 p.m. Checkout is 11 a.m. Yes, early check-ins and late checkouts are available for a fee.
Yes.
Yes, address packages to "Guest In-House" and include the first and last name on the reservation, confirmation number and arrival date.
Rooms & Amenities
Room category differences include total square footage, high floor location and number of bedrooms. Some rooms may also include kitchenettes or have the option of connecting to another guest room.
Yes.
Yes, upon request.
Housekeeping service is provided every third day. Yes, reasonable customization is available with advance arrangements.
Audiovisual smoke detectors and alarms, wheelchair accessible doors/sinks/vanities/faucets, bathrooom grab rails, accessible door viewport, shower chair available upon request, roll-in showers, closed caption television, front door alerting device, telecommunications device, amplified telephone handsets, vibratory alarm clocks.
Yes.
No.
No.
Parking, Travel & Transportation
Honolulu International Airport (HNL), which is 15 miles from the hotel.
No.
Rideshare, taxi, rail from the airport to the hotel with a 15-minute walk.
No.
Yes.
No, but the hotel does provide self-parking for $35 per day.
Yes.
Hotel Facilities
No.
Reservations are not necessary. Patrons are welcome to walk in.
Yes.
WiFi & Digital
High-speed wireless internet is available throughout the hotel.
Yes.
No.
Families & Groups
Yes.
Pack & Play pen
Yes.
Pets
Yes. For 1–6 night stays, $150 per stay; 7+ night stays, $100 additional per stay. Only dogs or cats are allowed. 50 pound limit per pet. Maximum of two pets, with maximum combined weight of 75 pounds.
Yes, with specified areas restricted from dog/pet access, i.e. pool, restaurant, bar, meeting room. Service aminals are the exception.
Accessibility
Audiovisual smoke detectors and alarms, wheelchair accessible entrance/exit, elevator floor numbers in braille.
Yes, service animals are welcome. Documentation disclosing purpose of service is required.
Booking & Policies
Cancellation policy 7 days prior to arrival. Otherwise, one night's room and tax is charged.
Yes, the World of Hyatt loyalty program.
Yes. Email HNLZH-rfp@hyatt.com
Yes, for a fee depending on requested time of early check-in.