Reviews
Hyatt Place Fresno, worth the stay
Clean and generally well kept hotel. Well to note that the hotel staff is friendly and seems to enjoy working here. Have seen many of the same staff the past 3 years. Stay between 5-10 days at a time. Easy access to the freeway and well located if staying in Fresno for a longer period of time. Will be back in March!
Best ...but not the bed
I loved everything about the hotel , felt luxirious. I just felt like the bed was unusually stiff it was like sleeping on a cardboard box.
Great stay!
Great place to stay - had some medical appointments and there is everything around you would want or need. From a great lunch or dinner to coffee and shopping - all nearby. Staff is super friendly and helpful and the vibe is nice. Only negatives were that the breakfast coffee was pretty bad and the bottom corner room is super noisy due to it being next to the side exit door and the main road. Other than that - great experience.
Sleep is difficult
Room was nice. Hotel was clean and the staff was wonderful. I would try a different hotel next time because it’s located on the freeway and the noise made it very difficult to sleep
we enjoyed this property and will definitely be back next time. We’re in Fresno! Front desk staff was amazing!
This was our first time staying at the Hyatt Place Fresno. I was very impressed with the hotel and the staff was incredible. Big shout out to Miguel and Andrea at the front desk!
Highly do not recommend for POC
Obvious experience with racial profiling upon check-in. My room was booked under the state's virtual card program, which is a card provided by my job. I'm a black man and the white woman checking me in appeared to be completely unaware of this virtual card program and required me to contact my job and ask for an authorization form at 8:00 p.m. in the evening when I arrived. Very worrying and unprofessional. The room was okay but I'm not going to lie the entire hotel and room smelled like 💩 tbh and it was a bit annoying
Great stay!
Absolutely amazing breakfast and water pressure in the shower was the best I’ve seen in a long while! Overall great stay.
Family Trip
I had a very nice and comfortable stay at Hyatt Place Fresno. The hotel was clean, convenient, and the staff were friendly and helpful. Overall, I am satisfied with my experience and would consider staying here again.
Nice and Clean Hotel, but understaffed and some TV issues
Overall, the hotel was nice and clean. My only complaints were that the TV in my room did not work and that there was a recurring noise coming from the AC panel, or possibly the plumbing. I also noticed that the hotel seemed understaffed, especially in the kitchen. It was difficult to watch the kitchen staff working so hard and trying to keep up with the demands of a full hotel.
Spacious comfortable business king suite with couch comfort climate control!
Spacious comfortable business king suite with couch comfort climate control! The conference room was clean, comfy chairs, had spacious seating and great equipment for visual presentations. Fridge available for storing drinks for attendees. Located near a freeway, so if you are sensitive to noise, bring earplugs. No spa, pool is a little overchlorinated in my opinion. Great gym options, weights, cardio all covered. Bar open til midnight. Breakfast is served and has protein choices which is great! Charging available for cars if you need it from what I understand, but didn't apply to me. There is a bike/hike trail right outside, restaurants nearby and lots to do.
Great room! Great Staff! Great Meeting Space!
Very clean and spacious rooms. Friendly staff was very helpful when I locked myself out of my room. Quick check in and check out. Meeting facilities was also nice
Hyatt experience
We stayed at the Hyatt Fresno, and everything was what you would expect from a Hyatt experience. The day before we were scheduled to leave, our upstairs neighbors had kids who were stomping and banging on the floor for at least 40 minutes. We used the chat service through the app, and they were able to move us to a different room immediately. Even though it was exhausting to deal with at 12 AM, we were much happier after switching rooms and being able to get some sleep. Overall, everything was great! The only downside was that the pool and the bathroom near the pool could use a little maintenance.
Bad Experience
Poor Customer service Overall . Rooms not maintained . No follow-up even after repeated calls for repair . Poor Customer service Overall . Rooms not maintained . No follow-up even after repeated calls for repair .
Disaster
Total unsatisfactory with the hotel. No WiFi, no tv, dirty bathroom, horrible water pressure, bad breakfast. Trying to find one positive about our stay……the orange juice was pretty good.
Noisy air conditioner
Air conditioner was noisy and we couldn’t switch it off. Even after reporting the issue to the staff they couldn’t do anything about it.
Sarah Heatherly, Owner at Hyatt Place Fresno, responded to this review
Dear Guest. Thank you for sharing your feedback with us. We’re very sorry to hear about the issue with the air conditioner. We understand how important a comfortable and quiet environment is, and we regret that we fell short of your expectations. Your comments have been shared with our maintenance team for immediate review to prevent this from happening again. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide the quality experience you deserve.
Get me out of here
The hotel was outdated. My room was smelly and the Air conditioner did not function properly. My coworker had to change rooms 3 times do to the Smell. The Bacon is horrible. Opt for the Sasuge. I will not be staying here lets hope other Hyatt are better. Im bugee
Sarah Heatherly, Owner at Hyatt Place Fresno, responded to this review
Dear Guest. Thank you for sharing your feedback with us. We’re very sorry to hear about the challenges you experienced during your stay. Your experience does not reflect the standards we strive to maintain, and your feedback has been shared with our management team for immediate attention. We truly regret that we did not meet your expectations and hope you’ll consider giving Hyatt another opportunity to provide the quality and comfort you expect.
Not going back
Very sad experience. Got to my room, toilet doesnt flush, call reception, they switch me rooms, had to repack and move, get to the new room, TV and phone do not work. No ice in the ice machine, SUPER noisy on the highway side.
Sarah Heatherly, Owner at Hyatt Place Fresno, responded to this review
Dear Sarah. Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered during your stay, including the room changes, inoperable amenities, lack of ice, and noise concerns. This is not the level of comfort and convenience we aim to provide, and we understand how frustrating this must have been. Your feedback has been shared with our team to address these concerns promptly and ensure improvements are made. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide the seamless and enjoyable experience you deserve.
Excellent stay
Excellent stay, enjoy everything from the hotel. Room, location, breakfast, free charging and staffs. Will come back again in the future.
Sarah Heatherly, Owner at Hyatt Place Fresno, responded to this review
Dear Guest. Thank you for sharing your experience with us at Hyatt Place Fresno! We’re delighted to hear that you enjoyed everything about your stay—from the room and location to breakfast, free charging, and our team’s hospitality. It’s wonderful to know we exceeded your expectations, and we truly appreciate your kind words. We look forward to welcoming you back in the future for another excellent stay!
Good
Very good hotel experience, better than expected. The breakfast is better than most Hyatt place I stayed before. Facility pretty new.
Sarah Heatherly, Owner at Hyatt Place Fresno, responded to this review
Dear Bobby. Thank you for sharing your experience with us at Hyatt Place Fresno! We’re thrilled to hear that your stay was better than expected and that you enjoyed our breakfast and modern facilities. It’s wonderful to know we exceeded your expectations, and we appreciate your kind words. We look forward to welcoming you back for another great stay soon!
Stay Elsewhere in Fresno
Not the quality expected from a Hyatt. Upon arrival staff too busy attending bar to help with checkin and then another staff ignored me waiting to checkin to go on break. First room given was a mess, second room AC didn’t cool room below 71. In the morning breakfast wasn’t out on time and manager promised to compensate in someway with award points, but still waiting. Stay elsewhere in Fresno.
Sarah Heatherly, Owner at Hyatt Place Fresno, responded to this review
Dear Marcelo. Thank you for sharing your feedback with us. We’re very sorry to hear about the challenges you experienced during your stay. This is not the level of service we strive to provide. Your comments have been shared with our management team to address these concerns and ensure better communication and consistency moving forward. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide the quality experience you expect from Hyatt.
Showing 20 reviews since August 18, 2025.