FAQs
General FAQ
Hyatt Place Eagle Pass offers spacious, modern accommodations close to the U.S.–Mexico border, local dining, shopping, and popular attractions. The hotel provides easy access to the Eagle Pass Business District, Kickapoo Lucky Eagle Casino, and outdoor recreation along the Rio Grande.
The hotel is located near historic Eagle Pass landmarks, regional cuisine, and cultural sites, offering guests a convenient way to experience the area’s blend of Texan and Mexican influences.
The property is ideal for business travelers, government and border-services personnel, families, casino visitors, and leisure guests exploring the Eagle Pass region.
Check-in begins at 3:00 PM, and check-out is at 12:00 PM.
Yes. Luggage storage is available for early arrivals or later departures.
Yes. Guests may send packages to the hotel. Please include your full name and arrival date.
Rooms & Amenities
Guestrooms include King Rooms, Two Queen Rooms, and high-floor options. All rooms offer Cozy Corner sleeper sofas, modern décor, and flexible living space.
Yes. Each room includes a work area, free Wi-Fi, and accessible outlets.
Yes. Daily housekeeping is provided, with additional service upon request.
Yes. All guestrooms include a mini fridge.
Cribs are available by request. Rollaway beds are generally not offered.
Parking, Travel & Transportation
Yes. Complimentary self-parking is provided for all guests.
EV charging availability may vary; guests may contact the hotel for current details.
The hotel does not offer shuttle service. Rideshare, taxi, and personal transportation are commonly used.
Piedras Negras International Airport and Eagle Pass Maverick County Memorial International Airport serve the area.
The hotel is close to local dining, retail centers, and business districts. Major attractions, including the casino, are a short drive away.
Hotel Facilities
Yes. The hotel features an outdoor swimming pool.
Yes. A fitness center is available 24 hours a day.
Reservations are not required. Guests can enjoy The Placery for food and drinks and complimentary breakfast each morning.
Yes. Meeting and event spaces are available for small groups and business gatherings.
WiFi & Digital
Yes. Complimentary Wi-Fi is available throughout the hotel.
Guestrooms include HDTVs with personal device casting capabilities.
Families & Groups
Yes. Connecting rooms are available upon request and subject to availability.
Cribs are available, and the outdoor pool provides a family-friendly activity.
Yes. Group room blocks and meeting arrangements may be coordinated through the hotel.
Pets
Yes. Dogs are welcome at Hyatt Place Eagle Pass.
A non-refundable pet fee applies. Up to two dogs may stay in a room, with combined weight restrictions and additional cleaning fees for longer stays.
Accessibility
Accessible parking, public spaces, and guestrooms with mobility and communication features are available.
Yes. Service animals are always welcome at no additional charge.
Booking & Policies
Cancellation policies vary by reservation type. Guests should review the terms provided at booking.
Yes. World of Hyatt members can earn points, enjoy member rates, and access additional perks.
Yes. Corporate, government, and extended-stay rates may be available.
Early check-in may be offered depending on room readiness at arrival.