Reviews

Nice, clean facilities at a reasonable price. It was nicer than I expected, considering how affordable it was. We were a party of two adults, and only stayed one night. We did eat at the breakfast bar provided by the hotel, and that was a good experience. The tables were wiped clean as soon as people left, so you knew you were eating at a clean table. There was a decent variety of foods- scrambled eggs, breakfast potatoes, sausage links, fruits, oatmeal cups, yogurt station, variety of cereals with a gluten free option, and a variety of pastries and bagels. I'm sure I missed a couple of items, but it was an overall nice selection. Beverages available included milk, orange juice, apple juice, hot water to make tea, and coffee. The food and beverages were kept at an appropriate temperature, and everything was tasty. We went to downtown Des Moines for a concert at the Casey's Center. The Hyatt hotel was a few blocks or so away from the venue, with the added benefit of the skywalks that connected the hotel to other downtown businesses. We were able to walk the entirety of our route from the hotel to the Casey's Center through the skywalks. This was a huge benefit for us. It saved us so much time and headache by not having to deal with parking and traffic. Overall, it was a nice place to stay at an affordable rate.

Kenzie was a really nice and considerate staff! She's really super helpful. The breakfast was also good as well as the gym.

I always stay at the Hyatt when I am in town for the fair. The shuttle is close and the hotel is clean and comfortable. The rooms are large and breakfast is good. Nothing fancy, but a nice comfortable stay

This used to be out go to hotel when we had to go to Des Moines. It has been a few years since we stayed and we went to the State fair on Tuesday and booked here. When we checked in we were told our room was upgraded. I wish they hadn't done that. The room smelled musty, the furniture was damaged, the bed looked like it had been there for 20 years, the pillow top was smashed, it creaked every time you moved. Very little pressure in the shower. They no longer had valet parking but still had parking spots in the ramp across the street. She asked if we would be parking and I said yes and got a slip to park in the ramp. When we checked out, we got a $30 valet parking charge on our bill that I was not told about. Breakfast was OK, but they now use paper plates and plastic silverware. I get it that everyone is cutting back costs but other Hyatt's we have stayed recently still had good dishes. All in all, not a terrible experience but this place is in desperate need of updating. I guess we expect a better experience for the price.

Don’t think condition of the hotel rates the price of the room. Dated, thin towels, needed to go to front desk to pick up xtra blankets. Bed pretty uncomfortable. Front desk staff clearly “Iowa Nice” though!

Did not receive housekeeping services our entire stay. Hallways had a musty smell. Good location for the Wellmark Y. Breakfast was good.

Worst hotel experience in at least a decade. I could overlook the stained comforter, sticky carpet, missing remote control, and too-narrow garage parking spaces. I can’t overlook Pam (manager) overruling her staff’s decision to give us the (adjacent) rooms we’d reserved once they became available (they weren’t available the day we checked in even though we reserved them in advance) because she didn’t want to clean the one room we’d be vacating. She told my wife our family could leave if we didn’t like it. She told my wife she could write to corporate because corporate didn’t care and wouldn’t do anything. I’ve been to good Hyatt hotels. This isn’t one of them. The Marriott up the street—where others in our party stayed—is a lot cleaner with more amenities and a friendlier staff.

This hotel is incredibly rundown and is not a typical Hyatt brand hotel. Despite Hyatt Place being the lowest tier in the Hyatt Brand, they typically are the entry hotel for building brand loyalty. This hotel is lacking. The morning front desk, Emma, is the standout remaining gem among a previous group of managers. The customer service at night is lacking. The rooms are outdated and often, the breakfast is either cold or incomplete compared to other Hyatt hotels

Room and bed were great. Pillows are extremely fluffy though I prefer a little more substance. Luckily, I was traveling alone so I was able to use all 4 pillows and didn't have to call for additional. Enjoy the free breakfast, makes mornings convenient. Wifi seems to be worse the further from the elevator lobby your room is. I was on a north facing room so cell service was adequate to use phone. Helpful staff and clean rooms.

The Hyatt Place Des Moines is a great option. The location is as good as one can expect if you are trying to stay downtown. It is connected to the skywalk which leads direclty to the convention center and various downtown businesses and hotels. Our main issue with this property was the quality of the wifi- it was difficult to be productive anywhere in the building as the internet was quite slow and would disconnect on occasion. Over the course of a week's stay, that became a point of frustration. The staff tried to be helpful and were apologetic, but ultimately were unable to help with this issue.