Hotel Policies

Damage Fees

All guests or visitors on the hotel premises are responsible for their own behavior at all times. Any guest or visitor who causes damage to equipment, grounds or buildings on the hotel premises will be responsible for repairs and loss of use. Repairs and replacements will be charged at actual repair/replacement value, plus 15%.

Disruptions

Our hotel has a quiet-hours policy in effect from 11 p.m.– 7 a.m. During this time, excessive noise on guest room floors is not permitted. This includes, but is not limited to, loud music or entertainment, shouting, running, propping open of room doors, or any other activity that may be disruptive to other guests. Guests and visitors found to be causing a disruption will be given one courtesy warning. Should the disruption continue, guests and visitors may be subject to eviction.

Firearm Policy

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms in the jurisdiction where the hotel is located and for ensuring that the firearm is:

Unloaded
Secured in a locked, hard-sided firearm container provided by the guest
Securely safeguarded at all times in a Hotel Security Department (or personal vehicle), except when transporting the firearm into or out of the hotel

Firearms are not permitted in guestrooms for any reason, including storage.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security Department.

Package Handling

Guests may ship packages to the hotel as a complimentary courtesy. Items are stored complimentary for 48 hours prior to arrival and 48 hours following departure. If items arrive or remain later than 48 hours, the following storage fees apply:

Letters: No charge
Boxes: $5/day
Pallets: $50/day

Any items being sent to the Hotel must be marked as follows:

Guest’s name
Arrival date: MM/DD/YY
Hyatt Place Fort Worth Alliance 3201 Alliance Town Center, Fort Worth, Texas 76177

Packages, materials and pallets related to meetings or conventions may have additional or separate fees. Please contact your Event Planning Manager or Event Sales Manager for more details. Packages not claimed after 30 days will be disposed of.

Payment Information

Unless prior arrangements have been made, a credit card in the guest’s name must be presented at check-in and will be authorized for the following amounts:

Guest rooms: Entire stay room rate and tax, plus $50 per day for incidentals.

Cash is not accepted on arrival and can only be applied to the balance at check out. Throughout your stay, the hotel may make additional authorizations to your card as you charge meals, movies or other charges to your room.Upon checkout, final charges will be posted to your card. Depending on your financial institution, it may take 5-7 business days to see the final amount reflected on your account.

Please be advised, the authorizations placed on your card will hold these funds from your account. For credit cards, this may affect your available credit. For debit cards, this may affect your available account balance. Please contact your financial institution to learn more about these types of authorizations.

Contactless payments are only accepted at the market and restaurant.

Pet Policy

We Are Pet Friendly

Your furry friends are welcome at our pet-friendly hotel in north Fort Worth. Hyatt Place Fort Worth / Alliance Town Center is happy to accept dogs & cats. All pets must be housebroken and cannot be left alone in the guestroom.

FEES:

1–6 nights: $100 / 1 STAY
7-30 nights: $100 + $100 Additional Cleaning Fee
30+ nights (per month): Contact hotel directly for extended-stay pet policy and rates

WEIGHT LIMITS:

Individual pet weight limit: 50 Pounds

Combined pets weight limit: 75 Pounds

Maximum number of pets is 2 per room

Discretionary Cleaning / Damage Fee:

The hotel reserves the right to charge up to $250 at its discretion for excessive cleaning, damage, or neglect.

Statement Regarding Service Animals

Following guidance provided by the U.S. Department of Justice; emotional support animals are not Service Animals as defined by the ADA. As such, emotional support animals will be considered regular pets and are subject to the hotel's pet policy. Service Animals are not subject to a room recovery fee for cleaning hair or dander shed by a service animal. However, if a guest's Service Animal causes damage to a guest room, the hotel will charge the same fee for damages as charged to other guests.

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a room recovery fee of no less than $250. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately. Outdoor smoking is prohibited within 20 feet from a primary entrance.

Check-In Requirements

You must be at least 18 years old to check in. A photo ID matching the registered guest name is required on arrival. Unless prior arrangements have been made, a credit card in the guest’s name must be presented at check-in. Unless previously arranged with the hotel, no one other than the person with the name on the reservation may check into a reservation

Eviction Policy

Our primary goal and responsibilities are to provide a comfortable and relaxing experience for all our guests. Any registered guests or their invitees found violating any of the following may be subject to eviction without notice, all money deposits, room charges and other hotel fees, and taxes will be forfeited.

Illegal drug use
Exceeding occupancy limits
Underage drinking by minors
Guest room requires excessive or unusual cleaning
Damage to the room and or furnishings
Violation of hotel policies
Nonpayment of hotel’s charges for accommodations or services
Obtained accommodations under false pretenses
Violations of any federal, state or local laws or regulations relating to the hotel

Credit Card Authorization Form

All forms must be submitted and approved at least 72 hours prior to the guest's arrival date. Authorizations submitted after this time may not be processed prior to the arrival date and may result in delays at check-in. Hotel does not accept credit card authorization requests for same day arrivals.

Early Check in / Late Departure

Official check in time is 3:00pm. Early check in & late check checkouts can be requested directly with the hotel and subject to availability. Fees may apply. World of Hyatt members are subject to the program’s terms and conditions.

Safety and Welfare Policy

It is Hyatt’s policy to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy (“a 24-hour period” is broadly defined to start at the time the request for privacy is first observed). Appropriate efforts should be made to provide advance notice to the registered guest before entering an occupied room.

Lost and Found

Any articles found inside a guest room, public area and or other location will be kept for up to 30 days. Alcohol, food, prescription or over the counter medications, weapons, drugs, drug paraphernalia are not eligible to be returned and will be disposed of at the time of discovery. Unclaimed items will be discarded.