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Great Hotel
Excellent customer service. Very friendly and helpfull staff. Hotel was in great condition my room was very clean. Most definitely consider returning to this hotel
Tour26640353879,
September 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear you had a great stay and that our staff made you feel welcome. It's wonderful to know you found your room clean and the hotel in great condition. We truly appreciate your feedback and look forward to welcoming you back on your next visit! Hyatt Place Dallas Las Colinas
Amazing staff
I have never encountered such a friendly, helpful hotel staff! They went out of their way to be of assistance! From the warm welcome when I checked in to the cleaning staff….i was impressed by them all.
Kathy D,
September 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you so much for your kind words! We’re absolutely thrilled to hear that our team made such a positive impression during your stay. Providing a warm, welcoming experience is what we strive for every day, and it means a lot to know that it made a difference for you—from check-in to housekeeping. We’ll be sure to share your compliments with the entire staff—they’ll be delighted to know they helped make your stay memorable. We hope to welcome you back again soon! Hyatt Place Dallas Las Colinas
Great breakfast options and staff
The breakfast area was very clean and organized every day, the kitchen staff Rosa Acosta and Malena were attentive to my needs and very cordial and friendly they made the morning experience very friendly
Paul B,
September 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear you enjoyed your mornings with us and that the breakfast area met your expectations for cleanliness and organization. The kitchen staff will be especially happy to know they made such a positive impact on your stay. We’re proud to have team members like them who go above and beyond to create a welcoming experience for our guests. We truly appreciate your feedback and hope to welcome you back again soon! Hyatt Place Las Colinas
Excellent!
Everyone is very friendly and professional! We really enjoyed the stay! The room is very clean. Provides free shuttle service to the DWF airport.
Sisi X,
August 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that our team made a great impression. It's wonderful to know you found the room clean and appreciated the complimentary shuttle service to DFW Airport. We hope to welcome you back again soon! Hyatt Place Dallas Las Colinas
Good place to stay
While I mostly enjoyed my stay here, the room maintenance was not up to par. The lack of a sink stopper was irritating, the toilet flushing in the middle of the night was terrifying, and the buzzing outlet in the media center was concerning. Breakfast was decent. But, the cold and soggy waffles were disgusting, and the pancake bricks were disheartening. Staff is fantastic, the property is clean and reasonably well-maintained. I could wish the pillows were bigger. Overall, a comfortable and decent place to stay.
Kerry H,
August 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback. We're glad to hear that you found our staff fantastic and the property clean and comfortable. Your kind words mean a lot to us. We do apologize for the maintenance issues you experienced during your stay. The concerns you mentioned—such as the sink stopper, toilet flushing unexpectedly, and the buzzing outlet—are not up to our standards, and we’ll be sure to address them with our maintenance team right away. We're also sorry to hear that breakfast didn’t meet your expectations. We’re always looking for ways to improve, and your comments about the waffles and pancakes are helpful for our kitchen staff. We appreciate your balanced and honest review, and we hope to welcome you back for an even better experience next time. Hyatt Place Dallas Las Colinas
Great overall stay!
The hotel stay was great! The staff was nice, room was clean and ready for early check in. The breakfast was great and they had plenty of options on the breakfast bar. This is my second time this year staying at this hotel and I look forward to my third!
Carlous L,
August 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon! Warm regards, Hyatt Place Dallas Las Colinas
The room my family and I were staying in was infested
Roach infested room and my wife gave me hell about it. Take a can of roach spray. But overall everything else was fine. Just a heads up
Roy G,
July 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with us. I want to personally apologize that your recent experience at our property did not meet your expectation or our own standards. We truly regret the inconvenience you encountered during your stay. This is not reflective of the level of quality and care we strive to provide every guest. Please know that we take your concerns seriously. We are already addressing this internally with our team to ensure the necessary improvements are made so this does not happen again. We value your feedback, and more importantly, we value your trust. Warm regards, Hyatt Place Dallas Las Colinas
Great Staff
Awesome property close to the Airport. Great value to stay on Hyatt points. Management and staff addressed any concerns promptly. Will stay here again.
jrw451,
June 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Valued Guest, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We're truly delighted to hear that you had a positive experience. It means a great deal to our team to know that our efforts made your visit enjoyable. Your satisfaction is our top priority, and your words are both encouraging and appreciated. We hope to have the pleasure of welcoming you back again soon! The Hyatt Place Dallas/ Las Colinas
Roaches and filthy carpets
Super nice and helpful staff. Very close to convention center. That is all the nice things I have to say. This hotel has seen better days though and I would not go back. It was convenient to the convention center and that’s why I picked it, but the carpets were so gross that the socks I wore in the room turned black on the bottom. Every time I turned on the lights tiny roaches scattered. I really had to force myself to stay and not find another hotel. Would not go back and would not recommend.
CarlyHud13,
May 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Cary, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We appreciate you bringing these issues to our attention, as we were not aware they existed. Please rest assured that we are addressing them immediately and will take the necessary steps to ensure they are resolved. We hope you will consider giving us another chance in the near future to provide the experience you deserve. Warm regards, Hyatt Place Dallas Las Colinas
SERVICE really does make all the difference!!
The staff at Hyatt Place is AWESOME!! Dewey consistently goes above and beyond! Front desk check in - Monica (SP??) was equally amazing! They anticipated our needs and when they couldn't immediately fill them, they remembered and called us in our rooms later with a solution. WOW!! Great job guys!!
The Empty Neste... D,
May 2025
Diane Thon, Sales at Hyatt Place Dallas/Las Colinas, responded to this review
Dear Hoteler, Thank you so much for your kind words about our staff. We're truly pleased to hear that we were able to accommodate you during your stay. At the heart of what we do is a simple goal: to care for people so they can be at their best—and it's always rewarding to know when we've succeeded. We hope to welcome you back again soon! Warm regards, Hyatt Place Dallas Las Colinas