Hotel Policies

Smoking Policy

Hyatt is committed to providing a smoke-free environment. There is no smoking or vaping allowed in the public areas of the hotel or the rooms. The hotel will apply a $250 + tax cleaning fee to any room that violates this nonsmoking policy. We appreciate your consideration for other guests and ask that you report any smoking or vaping in the building immediately. Designated outdoor smoking and vaping areas are available. Please visit the Host Stand for details.

Express Housekeeping

Guided by Hyatt’s Culture of Care, we are pleased to announce Express Housekeeping, our evolved housekeeping stayover program for select-service properties in the Americas.

Express Housekeeping provides a lighter service after every second night (every other day) compared to the current full clean after every third night. This program acknowledges the needed evolution for more frequent housekeeping stayover service in today’s business climate. Building on data-derived guest insights, Express Housekeeping is the next evolution of Hyatt’s Housekeeping Guest Personal Preferences (HGPP).

The program is grounded in data and designed to address the most critical touchpoints in the stayover housekeeping experience: removal of trash, replacement of towels, replenishment of toiletries and tidying the bed. Listening to what matters most to our guests is at the core of our decision-making process. Property teams are to use their discretion for all other in-room housekeeping touchpoints beyond Express Housekeeping.

Pet Policy

Your furry friends are always welcome at our pet-friendly hotel in Fort Worth.

Weight Limits

We allow dogs weighing 50 pounds or less and a maximum of two dogs weighing a combined 75 pounds or less per room during your stay.

Fees

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

To ensure maximum comfort for our guests, there are certain steps we must take to ensure the room is clean and free from possible allergens following the departure of a guest and their pet(s). We deep-clean carpets, drapes, bedspreads and other linens. We also fumigate the room. For this reason, we add the nonrefundable pet and cleaning fee to the account during check-in.

Guidelines for Dog Owners

All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas or the pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room, or you can arrange to be present when your room is serviced.