Hotel Policies
Firearms Policy
The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.
Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.
Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:
- Unloaded
- Secured in a locked, hard-sided firearm container provided by the guest
- Securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel
Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.
Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.
Pet Policy
Your furry friends are always welcome at Hyatt Place Dallas/Allen. Please call the hotel prior to your arrival to let us know you’ll be bringing your dog(s).
Weight Limits:
We allow dogs weighing 50 pounds or less, and a maximum of two dogs weighing a combined 75 pounds or less per room during your stay.
Fees:
For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).
For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).
For stays exceeding 30 nights, please contact the hotel.
Guidelines for Dog Owners:
All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas and pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room or you can arrange to be present when your room is serviced.
Minimum Age Policy
The minimum age to reserve a guestroom is 21 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.
Credit Card Policy
A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $15 per night for incidentals.
Debit Card Users
There is a $15 per night authorization placed on your card at check in to account for any incidental charges you may incur including but not limited to food & beverage charges. Funds will be held as a “pending charge” and will be unavailable to you. Any unused authorization is released within 7–10 business days after checkout, depending on your banking institution.
Smoking Policy
Hyatt is committed to providing a smoke-free environment. There is no smoking allowed in the public areas of the hotel or the guestrooms. The hotel will apply a $250 plus tax cleaning fee to any guest room that violates this non-smoking policy. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.
Designated outdoor smoking areas are available. Please visit the Host Stand for details.
Housekeeping Policy
The safety, wellness, and wellbeing of our guests and colleagues is our top priority. In an effort to respect our guests’ privacy and ensure their comfort, we have adjusted standard daily guest rooms housekeeping services to provide service every third day during your stay.
Daily housekeeping service can be requested at the hotel during check-in or by calling the Host Stand 24 hours in advance for service the next day.