FAQs

Hyatt Place Cancun Airport is a newly built, essential‑service hotel located directly adjacent to Cancun International Airport (CUN) and minutes from the Cancun Airport Tren Maya station. It combines free breakfast, a complimentary 24‑hour airport shuttle, flexible workspaces and a relaxed, contemporary design inspired by the Mexican Caribbean, making it a convenient base for quick layovers, business trips or pre/post stays for resort vacations.

The hotel’s design is influenced by the Yucatán landscape, with warm greens and browns, local stone accents and artwork that reflects the Mexican Caribbean. Spacious social areas with plenty of natural light, indoor‑outdoor seating and a casual lobby bar bring a bit of Cancún resort energy into a practical airport‑hotel setting.

We are especially well‑suited for business travelers, airline crews and solo guests who need to be near the airport, as well as families and couples looking for an easy pre‑ or post‑stay before heading to the beach resorts or catching early or late flights.

Check‑in begins at 3 p.m. and checkout is 12 p.m. (noon). Early check‑in and late checkout may be available for an additional fee and are always subject to availability at arrival; World of Hyatt elite members receive priority whenever possible.

We do not charge a daily resort or destination fee. Your rate already includes daily breakfast, Wi‑Fi, access to the fitness center, the outdoor pool and the airport shuttle. Local taxes and a small service fee may apply depending on the rate type booked.

Yes. If you arrive before your room is ready or have a late flight after checkout, you may leave your luggage with the Front Desk at no additional cost for the same day.

Yes, the hotel can generally receive small packages and envelopes for registered guests. Please include the guest name and arrival date on the label and contact the hotel in advance to confirm any handling fees, size limits or storage time frames.

All guest rooms have a Cozy Corner with a sofa, a dedicated work area, a minifridge and a TV. Higher‑category rooms may offer additional space, preferred views or premium locations, while suites include a more generous seating area and separation between sleeping and living zones. Specific category names and layouts can be viewed when booking.

Yes. Every room includes a dedicated workspace with desk or table, convenient power outlets and free high‑speed Wi‑Fi (typically 25+ Mbps) suitable for email, VPN, video calls and streaming. Public spaces such as the lobby and bar also offer comfortable areas to work.

All rooms feature modern bedding and pillows, and allergy‑friendly rooms and hypoallergenic pillows can be requested in advance, subject to availability. Please let us know any specific sensitivities when you book so we can do our best to accommodate them.

Daily housekeeping is provided. Guests may request reduced‑service or refresh‑only options, extra towels or amenities, or adjust preferred service times by speaking with the Front Desk during their stay.

Accessible guest rooms with features such as wider doorways, roll‑in or accessible showers, grab bars and lowered peepholes are available, along with accessible routes to the lobby, elevators, restaurant, bar, pool area and public restrooms. Accessible parking spaces are also available near the entrance.

Yes, all guest rooms include a minifridge or minibar‑style cooler that is ideal for beverages and light snacks. It is not designed as a full freezer and may not accommodate large items.

We do not offer traditional full‑service room service. Instead, guests can purchase hot and cold options from The Placery bar and enjoy them in the lobby, on the pool deck or back in their room.

Rollaway beds are not available. Many rooms already include a Cozy Corner sleeper sofa, and children can share existing bedding in accordance with occupancy limits.

Yes, housekeeping service is provided daily, with the option to customize frequency or request additional refreshes, towels or amenities through the Front Desk.

The nearest major airport is Cancun International Airport (CUN), located just a few minutes away. Hyatt Place Cancun Airport sits directly adjacent to the airport complex, making transfers very quick and easy.

Yes. The hotel offers a complimentary 24‑hour airport shuttle between the hotel and Cancun International Airport. The shuttle runs on request; guests should contact the hotel or follow the instructions in their confirmation email to arrange pickup and drop‑off times.

Most guests use the complimentary hotel shuttle to reach the airport and then connect to official airport taxis, pre‑arranged private transfers or rental cars. Ride‑hailing apps may be available depending on local regulations, and the nearby Cancun Airport Tren Maya station provides rail connections to other destinations in the region.

The hotel is next to Cancun International Airport and close to nearby business parks, outlet shopping and local entertainment. Key beach and resort areas, such as the Cancun Hotel Zone and Golf Club, are reachable by a short drive or transfer rather than on foot.

While the hotel does not operate its own car‑rental desk or bicycle program, multiple major car‑rental companies are based at Cancun International Airport just minutes away. Our team can help direct you to arrange transfers with trusted local partners.

Valet parking is not offered. Complimentary self‑parking is available for registered guests in the hotel’s on‑site parking areas, subject to space availability.

No

No

Our on‑site dining venues, including the breakfast area, The Placery bar and The Market, are casual and do not typically require reservations. Guests are welcome to walk in; larger groups may contact the hotel in advance so we can better prepare seating and service.

Yes. Thanks to Cancun’s warm, tropical climate, the outdoor pool is planned to be open year‑round, weather and maintenance permitting. Hours of operation may vary seasonally or for special events.

Complimentary Wi‑Fi is available throughout the hotel, including guest rooms, meeting spaces and public areas. In‑room service is high‑speed and suitable for streaming, video calls and remote work; there is no separate paid upgrade tier for basic everyday use.

No

No

The hotel offers a mix of guest rooms with one king or two queen beds, some with sleeper sofas, as well as larger rooms and suites that work well for families. A limited number of connecting room combinations may be available; these should be requested in advance and cannot be guaranteed until check‑in.

Children are welcome, and many families stay in rooms with two queen beds and a sleeper sofa. High chairs are available in dining areas, and breakfast and grab‑and‑go options include kid‑friendly choices. Please note that extra beds or cribs may not be available, so families should plan bedding needs when booking.

Yes. Hyatt Place Cancun Airport can host small meetings, trainings and social gatherings in its flexible event spaces and boardroom‑style rooms. For larger weddings or banquets, we often serve as the preferred airport hotel for pre‑ and post‑event nights while the main celebration takes place at a nearby resort.

Yes, the hotel is pet‑friendly. Dogs are welcome in designated rooms for a per‑stay pet fee, with limits on the number of pets and their size. Basic pet amenities such as food and water bowls are available, and pets are not permitted in certain public areas like the pool or breakfast zone, except for service animals. Fee $50 USD per stay for 1 to 6 nights, with an additional $100 USD for 7 or more nights.

Yes, you can bring your dog to Hyatt Place Cancun Airport by booking a pet‑friendly room type and paying the applicable pet fee. Please contact the hotel in advance to confirm current pet policies, size limits and availability of pet‑friendly rooms.

On-site accessibility features typically include step‑free access from the parking area to the lobby, elevators to all guest floors, accessible public restrooms, designated accessible parking spaces and accessible routes to key areas such as the restaurant, bar, pool and meeting spaces. Accessible guest rooms offer adapted bathrooms and other features to support guests with disabilities.

Yes. Service animals are always welcome at Hyatt Place Cancun Airport at no additional charge. No special documentation is required beyond what is permitted by local law, and our team is trained to assist guests traveling with service animals.

Cancellation and change policies depend on the rate type booked. Many flexible rates allow changes or cancellations up to a specified time before arrival, while advance‑purchase or promotional rates may be nonrefundable. Guests should always review the terms shown during booking and on their confirmation email for exact deadlines and fees.

Yes. As part of World of Hyatt, members can earn points, enjoy exclusive member rates and, depending on status, benefit from perks such as preferred rooms, late checkout where available and special offers. Newly opened hotels like Hyatt Place Cancun Airport may also participate in limited‑time bonus point promotions for qualifying stays.

Yes. The hotel can extend special pricing for corporate travelers, airline crews, groups and extended‑stay guests. Companies and organizers can contact our Sales team directly to discuss negotiated rates, group blocks and tailored solutions for recurring or long‑term business. Contact cunza-sales@hyatt.com 

Early check‑in is sometimes available, but it is always subject to same‑day availability and may carry an additional fee. Guests arriving early are welcome to preregister, store their luggage and enjoy public areas while we prepare their room; World of Hyatt elite members receive priority consideration when rooms are ready ahead of schedule.