FAQs

Most of our front desk team speaks English, but translation assistance may though translation apps may occasionally be used to ensure we fully and accurately understand your specific needs. 

We do not provide adapters or converters on-site. We operate on 220 V, 50 Hz with Type2-hole/3-hole sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements. 

Yes, complimentary Wi-Fi is available in all rooms and public areas so you can stay connected wherever you go within the property. 

Yes, we can accept packages before your arrival. Please include your reservation name and date, as well as a contact email or phone number, so that we can promptly confirm with you upon receipt and ensure proper handling. 

Absolutely, just contact the GSC(028-6201 6666) to schedule your wake-up time and we will make sure you receive your call at the requested hour.

We do not have a dedicated concierge, but front desk staff are always happy to assist with local tips. Whether you're looking for the best hidden-gem restaurants, reliable transport options to explore the city, or must-see attractions off the usual tourist trail, our team is here to share honest, up-to-date suggestions. We can also help with booking reservations, mapping out daily itineraries, and advising on seasonal events or weather considerations—just stop by the front desk.

Yes, laundry and dry-cleaning services are available daily. Simply contact our Guest Service Center (028-6201 6666) with your laundry request, and our team will arrange the pickup and return at your convenience. We also offer express options and special care for delicate fabrics upon request. 

We do not offer childcare services, but we will be very happy to recommend nearby family-friendly attractions and places that are suitable for children to enjoy during your stay. Right next to the hotel, you will find Yong'an Lake Forest Park, a wonderful green space for outdoor family time, and Huanglongxi Ancient Town is also within easy reach—both are excellent choices for a relaxing family day out. 

Special dietary options are not regularly available, but we can suggest nearby restaurants that cater to these needs,and our team will be happy to provide directions and contact information for your convenience. 

We offer meals inspired by a variety of culinary traditions; if you have a cultural preference, we’re happy to recommend suitable dishes. Our 5F YiPlace’s Chinese restaurant specializes in locally inspired Sichuan cuisine as well as classic Cantonese dishes, while our 1F Western restaurant offers a selection of fusion options that blend Eastern and Western flavors for you to choose from. Our culinary team is also available to accommodate specific taste preferences or spice levels upon request. 

Yes, outside food delivery is welcome just inform the front desk for any assistance and our team will be happy to receive the order on your behalf or provide directions to the designated pickup point. At the same time, we also encourage you to explore our in-house dining options, which offer greater convenience, fresher preparation, and assured hygiene standards for a more carefree meal experience. 

Yes, our room‑service delivery hours are 08:00‑23:00.

Yes, we provide cribs and extra beds upon request. Please note that for extra beds, we offer sofa bed setup services in applicable room types. We kindly ask that you contact us in advance of your arrival to let us know your needs, so that we can make the necessary arrangements and have the room properly set up before you check in. 

Select rooms include sofa beds, which can be converted for extra sleeping space as needed. Please note that rollaway beds are not available, but our in-room sofa beds offer a convenient alternative for additional guests. We kindly ask that you inform us in advance of your arrival if you plan to use the sofa bed, so that our team can prepare the necessary bedding and ensure the setup is ready before you check in. 

Yes, all our rooms are non-smoking, in compliance with China's indoor smoking prohibition regulations, which ban smoking in all indoor areas throughout the property. For the convenience of our smoking guests, we have a designated smoking area located at the ground-floor entrance of the hotel. Please note that a cleaning fee will apply if evidence of smoking is found in guestrooms or other indoor spaces. 

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by making your selection based on the room type photos and descriptions available during the booking process. Our room categories are clearly illustrated with view information on our room page and partner booking platforms, so you can choose the option that best suits your expectations. 

Some room types are bathtub-equipped. To secure a room with a bathtub, we recommend choosing one of these options during booking. Please note that all of our suite categories come with a bathtub as a standard feature, so upgrading to a suite is a guaranteed way to enjoy this amenity. 

Certainly! If you’d prefer a quieter room, let us know by adding a special request during the booking process or by contacting our front desk prior to your arrival. While we cannot guarantee specific room placement due to availability at check-in, we will do our best to accommodate your preference and assign a room in a more tranquil section of the hotel. 

Yes, guests are welcome to enjoy our outdoor pool located on the ground floor level B1 of the hotel. 

Yes, our on-site fitness center is open daily and features a range of cardio and strength-training equipment for your workout needs. 

Yes, our business center is fully equipped with a dedicated business lounge area and features 2 desktop computers available for your complimentary use, providing a convenient workspace for any browsing, or quick task needs. 

 Yes, our fully equipped meeting rooms accommodate any kind of gathering, from intimate board meetings to larger corporate events, with flexible seating arrangements and audio-visual support available upon request. 

We are located approximately 28 km from Chengdu Shuangliu International  Airport, which is about a 45 minute drive, and about 45-60 minutes by car from Chengdu Tianfu International Airport. 

No, Transportation service is not available to and from the airport. Should you need transfer support, please reach out to our Guest Service Center (028-6201 6666), our team will be pleased to assist you with arranging ride-hailing services. All transportation fares are at the guest’s own expense. 

The nearest station is Chengdu South Railway Station, which is approximately a 35 minute drive from the hotel. 

Downtown can be reached by subway, bus, or taxi.

Maps are not provided on-site, but our staff can offer verbal directions and nearby information. and we are also happy to recommend popular local attractions such as Yong'an Lake Forest Park and Huanglongxi Ancient Town based on your interests. 

There are limited shopping options nearby, but downtown is easily reachable by taxi. 

Yes, we offer on-site free parking.

We currently do not offer valet parking.

Yes, EV charging stations are available in our parking area, subject to availability. 

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. 

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

We do not offer connecting rooms, but we offer two-bedroom and three-bedroom suites that are perfect for family stays, providing ample space and privacy for everyone. Our team is happy to help you choose the most suitable suite based on your family size and preferences. 

Children’s menus are not regularly available, but many items can be customized to suit younger guests. 

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. 

Our team provides full event coordination.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. 

On-site catering is available with customizable menus for all occasions—just contact our event team. Our culinary team can tailor menu selections to suit your event theme, dietary preferences, and guest count, whether it's a business meeting, wedding reception, or private celebration. 

Unfortunately, pets are not allowed, except for service animals. 

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features. 

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please indicate your request in the special requests section when making your reservation, and our team will do our best to confirm availability and prepare the room accordingly. 

Yes, designated accessible parking spaces are located near the entrance and elevator access points. 

Yes, service animals are welcome at no additional charge. 

To check in, please present a valid photo ID and a valid form of identification such as your national ID card, passport, or Mainland Travel Permit for Hong Kong and Macau residents. 

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult. 

Yes, we offer luggage storage for your convenience, both before check‑in and after check‑out. Our front desk team will be happy to assist you with tagging and securely storing your bags, so you can explore the city or enjoy our facilities hands‑free. 

Our front desk operates 24/7, so you’ll still be able to check in smoothly upon arrival. We recommend notifying us of your expected late arrival time in advance, so our team can prepare your check-in materials and ensure a seamless process. 

Early check-in is available upon request, subject to room availability. Our standard check-in time is 14:00 and check-out time is 12:00. 

Yes, you may request late check-out by contacting our Guest Service Center directly via phone. Please be aware that late check‑out is subject to room availability and may involve additional charges. Our standard check‑out time is 12:00, but we recommend confirming the latest policy when making your request. 

All indoor areas of the hotel are non-smoking zones. Guests who wish to smoke may do so in designated areas. 

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.