FAQs

Hyatt Place Columbus/Polaris is the area’s only Hyatt hotel, offering modern guestrooms, complimentary breakfast, a 24-hour fitness center, indoor pool, and lobby bar, all conveniently located near Polaris shopping, dining, and top Columbus attractions.

The hotel is located near the city of Westerville, which is home to Otterbein University. Known for its vibrant shopping, dining, and entertainment options, giving guests a convenient way to experience the local community.

The hotel is ideal for families, business travelers, leisure guests, and visitors looking to explore Polaris and central Columbus while enjoying comfortable accommodations.

Check-in begins at 3:00 PM and check-out is at 12:00 PM.

Yes. Luggage storage is available for guests arriving early or departing later in the day.

Yes. Packages may be shipped to the hotel. Please include your name and arrival date on the label.

Guestrooms include options with one king bed or two queen beds, with amenities such as sofa beds, workspaces, mini-fridges, and large flat-screen TVs.

Yes. Rooms are equipped with workspaces, free Wi-Fi, and power outlets for business and personal needs.

Yes. Housekeeping service is provided daily, with adjustments available upon request.

Yes. All guestrooms include a mini fridge.

Cribs are available, based on availability. Rollaway beds are not offered.

Yes. Complimentary self-parking is available onsite in our well-lit parking lot.

Yes. EV charging stations are available on-site.

Shuttle service is not offered. Guests typically use rideshare, taxi, or personal transportation for local travel.

John Glenn Columbus International Airport (CMH) is approximately a 20-minute drive from the hotel.

Yes. The hotel is within walking distance of Polaris Fashion Place, IKEA, and Top Golf. Outback Steakhouse, Starbucks, and many other local restaurants and shops are just steps from the Hyatt Polaris.

Yes. The hotel features an indoor swimming pool.

Yes. A 24-hour fitness center is available, and Hyatt has an exclusive partnership with Peloton. World of Hyatt members can earn points for rides while staying at our Award-winning property.

No reservations are needed for dining options such as The Placery restaurant and café.

Yes. Business services and meeting space are available for small groups and events. Our nearly 1,400 sq ft conference room is available for meetings and events. Please contact the sales department for pricing and availability information.

Yes. Complimentary Wi-Fi is available throughout the hotel.

Guestrooms include large flat-screen TVs with device casting capabilities.

Yes. Connecting rooms are available upon request and based on availability.

Cribs are available on request, and the indoor pool provides a family-friendly activity option.

Yes. Group room blocks and meeting facilities can be arranged through the hotel sales department. We have nearly 1400 square feet of divisible meeting space. The hotel provides catering. Please contact the sales department for meeting space pricing and availability.

Yes. Pets are welcome at Hyatt Place Columbus/Polaris.

Pets up to 50 pounds are permitted. Up to two pets may stay in the same room, with a combined maximum weight of 75 pounds. Pet fees apply, including an additional cleaning fee for extended stays.

The hotel offers accessible parking, routes, elevators, and guestrooms designed for guests with disabilities.

Yes. Service animals are always welcome at no additional charge.

Cancellation and change policies vary by rate and reservation type. Guests should review the terms listed at the time of booking.

Yes. World of Hyatt members may earn points, enjoy member rates, and access exclusive benefits.

Yes. Corporate and extended-stay rates may be available. Travelers with JP Morgan Chase, DHL, Vertiv, Mettler Toledo, and many more can qualify for special corporate pricing. Contact the sales department for more information.

Early check-in may be available based on availability on the day of arrival.