Reviews
Excellence
What a great place to stay. Every possible convenience is within walking distance. The staff are amazing, especially Jenni. Truly a remarkable time!
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Kurt S, Thank you for your wonderful feedback! We’re thrilled that you enjoyed our location and received exceptional service from Jenni. I’ll be sure to share your kind comments with her and our team. We appreciate your business and hope to welcome you back soon! Best, Nader Jawhari General Manager
Convenient location with many shops/restaurants steps away
This is an excellent location in what appears to be an upscale area in Legacy Village which is a very nice shopping/eating district. I did not realize until I checked in that it is literally part of the same complex, so the shops and restaurants are steps away. The room itself was also very nice, clean and modern. I also appreciated that there was no charge for the parking. I would stay here again.
General Manager, Owner at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear indigo07, We absolutely love hearing that our guests want to stay with us again! It's wonderful that you enjoyed your time with us, from our modern, clean facilities to our excellent location. Thank you for sharing your thoughts. We can’t wait to welcome you back for another elevated experience. Best, Al Patnik General Manager
You get EXACTLY what you pay for…
I recently had to travel back to the Cleveland area to attend a funeral and the Hyatt Place offered a very budget friendly option for this unplanned trip. This was my second time visiting, and the first time I did not leave a review because I’d hoped my experience was a fluke. Unfortunately, this hotel needs a bit of attention. The staff, on both occasions, was friendly and accommodating. That did not, however, make up for the underlying flaws of the hotel. One would think that a hotel in this specific area of the city would have more exacting standards, even being at the lowest end of the hotel chain. My experience was that the hotel is aging, and it show; the food mediocre (they offered nearly the same breakfast all three days of my stay); and the cleaning substandard. The carpeted floors were inattentively vacuumed; the bathroom showed signs of mold/mildew growth, and had a faint smell of urine; and, though the sheets were clean, the bed had an underlying odor of someone else’s body sweat. The room needed a good scrubbing. I ended up walking over to the nearby grocery store to get cleaning products to make up for the deficiency. Yes, I could have asked the cleaning staff to come back, but I don’t know that I would have trusted their efforts. Overall, I would say that this is most definitely a situation in which you get what you pay for. Nice people, bad execution.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear April A, Thank you for taking the time to share your detailed feedback about your stay. We are glad to hear that you found our staff friendly and accommodating. However, we are disappointed that other aspects of your experience did not meet the standards we strive to uphold. In particular, your comments regarding the cleanliness of your room are concerning, as we want all our guests to leave with a positive impression. We will be sharing your feedback with the appropriate team members, as it is valuable in our ongoing efforts to improve our guest experience. Thank you once again for bringing this to our attention. We regret that we did not provide the quality of stay you expected and hope you will consider giving us another opportunity in the future. Sincerely, Al Patnik General Manager
Poor Hotel
Failed to provide blankets or pillows after requested. Room safe did not work. Room not cleaned between nights. Terrible.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear rsdeluca22, I want to extend my heartfelt apologies for the shortcomings you experienced during your visit. Thank you for sharing your review; your feedback is truly invaluable to us. It disappoints me to learn that we did not meet your expectations or our own standards, as we genuinely aim to provide a positive experience for every guest. Please be assured that I will personally share your insights with our team as we strive to improve. I sincerely hope you will consider giving us another chance to deliver the exceptional stay you truly deserve. Sincerely, Al Patnik General Manager
This is where you want to stay
Beautiful location, with amazing staff. You will not be disappointed. Connected is also the Legacy shopping center. When I could not sleep at night (due to time zone change) I could go out and walk in a secure beautify area that was patrolled by security and the music stayed on all night. Clean and comfortable with the best folks around.
General Manager, Owner at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Brandi T, Thank you so much for sharing this wonderful review! It truly warms my heart to hear such kind words about our hotel and team. We strive to provide the best experience possible, and your feedback helps affirm that commitment. Your business means the world to us, and we would be absolutely delighted to welcome you back in the future! Best, Al Patnik General Manager
Hotel significantly lacking
We liked the location but we had multiple issues. Check-in was very slow. The first room we were given had broken air conditioning (very loud and not cooling the room which was at 75 degrees despite being set at 68). The second room had a broken bathroom fan (very loud and kept going for a couple minutes each time we immediately shut it off). We reported that issue but it wasn't fixed. Wifi was inadequate and I could hear the couple next door talking at 3 am.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Judith D, Thank you for taking the time to share your feedback. I apologize that your stay did not meet your expectations, and we sincerely regret the issues you encountered. We understand how frustrating it must have been to deal with multiple maintenance concerns and noise pollution. Your feedback has been shared with our team so we can address these issues and improve the experience for our guests. We appreciate your recognizing our convenient location, and we hope you will consider giving us another opportunity to provide you with the comfortable and seamless stay you expected. Sincerely, Al Patnik General Manager
Great location and very clean
This hotel is very clean and the customer service is great. It is also in a great location for window shopping and fine dining in several different restaurants. I would definitely stay here again.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear C B, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Al Patnik General Manager
Great stay!
Great hotel. Location was perfect as it was close to stores restaurants and in a very nice area. Garage parking was a plus.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Scott M, Thank you for your wonderful review! We're thrilled you enjoyed your stay and appreciated our convenient location nearby dining and shopping. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Best, Al Patnik General Manager
Great place
Great location! Nice hotel. The staff were very nice and in general the hotel is freshly done and updated. Very clean and orgenize
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Shmuel B, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and clean accommodations all helped make your trip enjoyable. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Al Patnik General Manager
No Housekeeping Despite Three-Night Stay
Hyatt Legacy Village has been our go-to hotel whenever we visit Cleveland. Unfortunately, our last two visits here (January and May 2026) were disappointing because we had no housekeeping despite multiple night stays both times. The property is always clean and convenient and front desk staff were courteous, but despite multiple requests for housekeeping, we received nothing during our four-day/three night stay. I doubt this is acceptable Hyatt policy, and I am a Hyatt Awards Discoverer member.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear MaryAnn J, Thank you for taking the time to write. We genuinely apologize for the oversight regarding housekeeping during your stay. We understand how important these details are and regret that we did not meet your expectations this time. Your satisfaction is incredibly important to us, and we recognize that we fell short of our usual standards. We truly value your loyalty and hope to have the opportunity to welcome you back for a much smoother experience in the future, one that we are confident we can provide. Best, Al Patnik General Manager
Highly recommend
The staff was very friendly, professional, and courteous. The hotel was clean, breakfast - as expected - fantastic! The pool was the perfect temperature and the workout facilities were more than adequate. The location could not have been better for our purposes.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear parkgolfgirl, Thank you for your review and recommendation of our hotel and exceptional staff. I’m delighted to hear that our team's excellent service met your expectations and contributed to a wonderful experience. I will make sure to share your compliments with our staff. We thoroughly enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Al Patnik General Manager
Great overnight stay
Great overnight stay with helpful staff and great location, great accommodations. Happy hour at the hotel bar an unexpected bonus prior to us going out for plans we had Friday night.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Jeffery S, We are delighted to hear that our team positively impacted your stay! Thank you for recognizing our hardworking staff who strive to provide exceptional guest experiences. Your feedback is truly appreciated, and we look forward to hosting you again. Best, Al Patnik General Manager
A gem.
Convenient location. Various options for food, shopping, fitness, and more. Hotel staff is very friendly and knowledgeable, particularly the manager, Michael, and front desk lady (Keanna). I typically stay here for work and we are always treated with utmost professionalism and respect.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Trish D, Our team is dedicated to providing a great experience for our guests. Thank you for taking the time to write a review; your feedback is invaluable in helping us achieve this goal. We are delighted to hear that you enjoyed your stay. We appreciate you choosing our hotel while visiting the area, and we hope to welcome you back on your next visit. Best, Al Patnik General Manager
Relaxing Visit
Great location. Hotel was clean and comfortable. Parking convenient. Breakfast had good selection with Starbucks Coffee.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear mripepi, Thank you so much for your wonderful review. It means a lot to our team to know you had a positive stay, and your recommendation truly encourages us. We're grateful you chose us, and we look forward to welcoming you back soon! Best, Al Patnik General Manager
Well maintained.
Clean well maintained safe value hotel. Good for quick overnight stop. Easy check in and check out. Convenient parking.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear MoonRay0123, We're delighted to hear you had such a wonderful stay at our hotel! Thank you so much for your kind words and for choosing us. Your great recommendation means a lot and will surely help other travelers feel comfortable and excited about their upcoming visits. We’re looking forward to welcoming you back soon! Best, Al Patnik General Manager
Great hotel experience.
A great hotel experience. Easy check in. Larger clean room. Good breakfast. most importantly all the staff were very welcoming and friendly.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Alter P, Your review perfectly captures the experience we strive to provide every guest. Thank you for your kind words—they truly mean a lot to our team. We’re so happy you enjoyed your stay and appreciate you taking the time to share your thoughts with us. We hope to welcome you back soon! Best, Al Patnik General Manager
Peaceful, Clean but parking is a bit Inconvenient
We enjoyed our get away during MLK weekend at this hotel. The atmosphere was modern, clean, peaceful, the staff was hospitable. The parking was a bit of a walk on a snowy day and the breakfast could use some upgrading. Nice overall.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear 78okemab, We’re truly grateful to hear from you and so glad to know that you enjoyed your stay overall! Thank you for choosing us for your getaway weekend. It warms our hearts to hear that you found our accommodations fresh and comfortable, and that our service made you feel welcome. Your feedback, both positive and constructive, is invaluable to us as it helps us enhance our guests' experience. We sincerely appreciate your comments and hope to welcome you back soon for another great stay! Best, Al Patnik General Manager
Good place to stay with good amount of room and nice pool
Good location inside a mall and next to another, with lots of good choices to eat. Downtown Cleveland is about 30 minutes away on city streets, but scenic.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear kashuba, Your review truly means a lot to us! We genuinely appreciate the time you took to share your feedback. Your kind words are incredibly meaningful, and we're honored by your positive experience. Thank you also for recommending us to other travelers; it means a great deal. We look forward to the chance to welcome you back soon! Best, Al Patnik General Manager
Would go again and recommend
The hotel was clean, comfortable, and beautiful. The staff were friendly, approachable, and helpful. I loved the front desk crew both at night and in the morning. The entire stay was great! An overnight easy come and go, but it was wonderful.
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear Katelyn U, Your review means the world to us! We are sincerely grateful for the time you took to share your feedback. Your kind words hold tremendous value for us, and we are honored by your outstanding experience with us. Your thoughtful gesture in recommending us to other travelers is deeply appreciated. We eagerly anticipate the opportunity to welcome you back in the future! Best, Al Patnik General Manager
Very Comfortable Hotel!
Top Notch Hotel! Room very comfortable and spacious. Staff was amazing and helpful with all questions. Entire Hotel and room were very clean and smelled fresh. Great nights sleep, didn't hear any extra noise! I forgot to pack a swim suit or would have used the facility!
General Manager, General Manager at Hyatt Place Cleveland / Lyndhurst / Legacy Village, responded to this review
Dear 667hjm, It was an absolute pleasure to have you as our guest, and we're truly grateful for your kind words. We're overjoyed that you had a fantastic time with us and that we were able to surpass your expectations. Thank you for acknowledging our efforts in creating a wonderful experience for you. We eagerly anticipate the opportunity to welcome you back, as hosting you was a genuine delight. Best, Al Patnik General Manager
Showing 20 reviews since December 22, 2025.