Reviews

Was not informed ahead of my arrival that the lobby was under major construction and no hot breakfast. I am a Hyatt member and usually stay at their properties for my business trips. This location did not hold up to Hyatt’s normal experience.

Lobby was under construction but no effort made to contain dust and debris. Exposed wires hanging from ceiling, missing exit signs. Room was a disaster. Paint over spray everywhere, peeling veneer on night stands, tacky paint on end tables, stained couch, ceiling paint peeling and falling. Absolutely disgusting.

Rooms are bigger and very clean front desk staff very friendly they are very welcoming very polite with guest and very good location

There was no one at the front desk when we arrived. After finally getting someone, we were given a room with another family in it. That is absolutely unacceptable! Nothing was done besides an apology. Also, the room shower drain didn't work well. The sink drain had the stopper sitting on the vanity. It felt like they gave us a room that should have been fixed up first. Why is there no free water bottles in the room? They make you buy it at the vending machine. The only positive is the big size of the room overall.

We booked this hotel as a stay-to-play property, but unfortunately, it was under construction during our stay. This created a significant inconvenience, as there was no suitable common space for our team to gather. More importantly, having a large number of athletes and families staying in a building with active construction raises serious safety and liability concerns. One of the reasons we selected this hotel was the advertised breakfast, as we wanted the athletes to have a good meal before their games. However, the breakfast offerings were extremely limited. When I went down in the morning, there was no coffee available, green bananas, hard-boiled eggs sitting out, and muffins containing nuts. There were no other substantial breakfast options offered. To make matters worse, there was no one at the front desk available to speak with regarding these concerns. Overall, the experience fell well short of expectations and did not provide the accommodations and amenities that were represented when we made the reservation. In addition, the room itself was not exceptionally clean. There appeared to be grease or another substance on portions of the walls, and the ceiling showed visible signs of prior water damage. The ice maker was also not functioning during our stay. Between the ongoing construction, lack of team gathering space, disappointing breakfast offerings, cleanliness concerns, and maintenance issues, the overall experience did not meet the expectations we had when booking this property for our team. Given that this was a stay-to-play hotel, we expected a much higher standard of accommodations and service.

The shower stall had hairs and would pool water. There was a flapping noise at night and could not sleep. Toilet/shower room was way too small. Bed light lamp switches were loose. The hotel was under renovation (good), but was noisy, dust everywhere, and no breakfast was offered although was included in the price. Staff was ok, but checked me into the wrong room (gave me the key to a different room)

Avoid avoid avoid. A hotel was ripped apart and was a construction zone there was dirt and filth everywhere. We had no notice that this was coming. Even the desk area that was not under construction was disgusting and a complete mess. The dirt and filth span the entire hotel. In my room, there was Food on the floor, a pin on the floor, pubic hair in the bathroom, head hair on the floor of the bathroom and on the sink, toothpaste on the sink, a red gross stain on the carpet, there was water in the carpet in the hall, the entire hotel reeked of marijuana, possibly from the construction workers in the construction zone of the basement. I cannot begin to say how horrible it was. Avoid avoid avoid. I have not even listed all of the issues that we had. Our room was stinky. It was absolutely disgusting. Mostly, I took videos and I can’t seem to upload them here unfortunately

Location was good. But it was all downhill after we walked through the door. Hotel staff was expected and conditions of main lobby were okay. Our room had a bathroom door that looked similar to Sheetrock and did not have a lock. Beds were so-so. The breakfast was barely edible, but we ate because it was free. For the price and compared to other hotels in the area, I would recommend staying elsewhere.

As a Hyatt member, I wasn't greeted at check-in. I didn't receive my two waters on check-in. Technically, I am supposed to receive two bottles each day and didn't. The lady at check-in announced my room number in front of male guests which is a security issue. The sheets had a stain on them. There were no facial tissues in the box in the room. When I stopped at the front desk the next day, the staff member appeared to be clueless what I was asking for. He finally understood and went got them for me. The fridge in the room didn't not work. I wasn't told at check-in that breakfast was at a different time on Monday from Sunday. The common areas were super hot. Would not go back.

Very disappointed in our stay. No one was staffed at the hotel to check us in. We waited an hour late at night. When staff finally showed up, they did not seemed bother or sorry. Was highly stressful to us since it was late at night and the area was sold out.

Not a bad experience, just nothing special. Hotel is clean and it was quiet, but there weren’t as many options for breakfast as I’m used to at a Hyatt Place property (no freshly cut fruit, no freshly prepared oatmeal-only the instant Quaker packets, they ran out of tortillas, they provided plasticware only and RAN OUT OF FORKS! It was not the end of the world, but this hotel is basic! Rooms were clean, everything worked fine. Not bad. Just Meh!

No room cleaning for 4 days even when I requested 3 times. The staff just told me there is only 1 cleaning lady so they won’t able to clean my room. Terrible service and staff.

I am a long-time Hyatt supporter and regularly stay at Hyatt locations, whenever possible. However, this Hyatt is an embarrassment to their lineup. The entire hotel was filthy and the staff were nowhere to be found, when needed. Multiple items, including plates, cups, and silverware, were left unstocked at breakfast making it nearly impossible to actually eat anything. What's worse, is that when it finally was restocked, the manager very clearly didn't wash his hands, after covering some house cleaning duties. This place was so gross we ended up cancelling our 2nd night and left after our attempt at breakfast.

Here is a summary of the events: 7/24/2026 (Friday) at 9:28PM: I was called by Calena stating that "we had issues tonight with some of the door locks not working and due to security we can't actually sell those rooms we just wanted to let you know ahead of time so that you didn't drive all the way here since we don't actually have space hopefully you get this message beforehand anyway I hope you have a good night goodbye". When I called back she informed me that I was on my own to find alternative housing for the night and that Hyatt would pay the difference in rate and I could check in the next day. I was able to secure a Marriott hotel for the evening. The Marriott was actually a wonderful property, properly staffed and clean. 7/25/2026 (Saturday) 10:46AM: The next morning when I had to checkout of the Marriott, I tried calling the Hyatt Place front desk to see if I could check in early as I had no place to stay. The phone rang for 20 minutes at your front desk with nobody picking up so I finally hung up and drove to the Hyatt Place. When I arrived, there was nobody at the front desk, the office door was open with nobody in it and nobody was in the kitchen. I waited for 20 minutes (multiple guests stopped by while I was there asking if anybody was working and said this had been going on all week) until finally a gentleman in a green t-shirt came to front desk. I asked if I could check in and he said "let me see if your room is ready. Give me 2 minutes". He disappeared for another 20 minutes and finally came down with a laundry tub and gave me my room key cards. I was late to my daughter's basketball game. The hotel lobby was very dirty all weekend. I have never had such a horrible experience with Hyatt before. My speculation is that since I checked in late on Friday, the staff gave the room I reserved to somebody off the street for a higher rate. This is completely unacceptable and not up to Hyatt standards.

Room not clean, need more staff, couch had stains, slow water drain in sink and air conditioner leak from room above. In the morning the staff that fixes breakfast too busy to answer questions at front desk

We stayed at the hotel over Fourth of July weekend. This Hyatt is in desperate need of a thorough deep clean and some remodeling. The toilet in our room was non functional so we had to use the lobby bathroom. We requested this be fixed the day we arrived but unfortunately there was no maintenance available. We were told it would be fixed in the morning but when we checked out four days later it had not been handled. The breakfast was ok but the tables were always dirty. There was no requirement for people to be appropriately dressed for breakfast and people were there without shoes. I would strongly recommend staying elsewhere in Cincinnati.

This was the worst experience baseball trip we have ever had. No laundry in the hotel for a 5 day tournament. Sink in the room would clog up nightly with black sewer water. When we arrived q-tips were on the floor in the bathroom, rag in a drawer had pubic hair in it. The morning breakfast is not breakfast more like slop type of breakfast. I got better breakfast in the military. Location is in a good area in north Cincy, so it really surprised up how bad the hotel was ran. Pool was cold for the time of year and maintenance did not remove the cover bolts on the ground. We had one kid hit one with their floor and jammed his toe. Nearly broke it. They offered me a discount for the whole stay but only put it in for one night. Management has refused to talk to anyone from the team about our complaints and refuses to compensate in anyway.

We got to our room and discovered the sink was clogged and the mattress cover for the sofa bed had crumbs on it. Fine. We survived night 1. I asked the front desk to fix the issues for night 2 (in addition to providing additional pillows). When we returned for night 2, none of what we asked had been done. Truly the worst hotel experience of my life and I travel a lot.

Dirty sheets, skid marks, complained at check out time and only was given 20% off. Should have been comped. Manager was not in lobby and no employees appeared for 5 minutes at noon. Old hotel.

No soap or shampoo. Toilet handle kept falling off, light was falling from ceiling, not enough coffee or food for breakfast.