FAQs

Most of our team speaks English, and the regional language Nepali.

We do not provide adapters or converters on-site. We operate on ­sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements.

Yes, we do accept packages before your arrival. Please include your reservation details and contact the front desk.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Pets are not allowed inside the hotel premises.

Yes. Please contact the front desk to schedule your wake-up time. Also alarm clocks are provided in every room for wake-up calls.

Yes, our concierge/front office team is happy to help with dining, attraction and transportation.

Yes, laundry and dry-cleaning services are available daily. Please contact our laundry service (AYS) for any assistance.

We do not offer babysitting or childcare services.

Yes, our restaurant offers a variety of vegan and gluten-free dishes, please ask our team for recommendations or menu highlights.

Our dining team offers selections influenced by various global and regional cuisines. Please let us know your preferences, and we'll try to accommodate. We also offer meals inspired by Nepali cuisines, if you have a cultural preference, we’re happy to recommend.

Yes, outside food delivery is allowed in the guest room only, just inform the front desk for any assistance.

Yes, room service is available daily. For menu and hours, please visit the Dining Page.

Yes, we provide cribs and extra beds upon request.

We offer rollaway beds.

Yes, all our rooms are non-smoking. Smoking is available in designated areas.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference while booking. If you are looking for a particular view, you can choose the corresponding room type while processing booking on Rooms and Suites.

 Most rooms only feature walk-in showers, but suites with bathtubs are available.

Certainly! If you’d prefer a quieter room, please connect with the front desk.

Yes, guests are welcome to enjoy our outdoor pool located on Level 2.

Yes, our on-site fitness center is open daily.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available.

Yes, spa treatments are available on-site. You can book a session by calling hotel.

Yes, our fully equipped meeting rooms accommodate any kind of gathering. 

We are located approximately 25 km from Gautam Buddha International Airport, which is about 30 minutes drive.

Yes, shuttle service is available to and from the airport. Advance booking is recommended.

Bus station is 200 meters from hotel and there is no facility of train in Butwal. Cross border Gorakhpur railway station is there which is 122 kms from hotel.

Buses and taxis are easily accessible at a radius of 200 meters from hotel.

Downtown can be reached by local bus, or taxi, which can be asked by our team for the fastest route at that time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Maps are not provided on-site, but our colleagues can offer verbal directions and nearby information.

Many of the city’s top attraction like Lumbini Cable Car and Jitgadi Fort  are within a short driving distance. For more details please visit our Website.

Yes, we are within walking distance from Bhat Bhateni Super Store and local restaurants.

Yes, we offer on-site parking for our guests. 

We currently do not offer valet parking, but self-parking is available.

Charging stations are not available, however public options are nearby in a 500-meter radius.

Connecting rooms are available.

Yes, we provide kid-friendly meal options and child portions on request.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. For details, please visit the Weddings page.

Our team provides full event coordination, from layout setup to vendor arrangements.

We do not supply this equipment directly, but rentals can be arranged through local suppliers.

On-site catering is available with customizable menus for all occasions—just contact our event team.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators and ADA-compliant facilities.

Yes, we offer limited accessible guest rooms. Advance initimation is recommended.

Yes, we have rooms with roll-in showers and mobility-friendly layouts.

These devices are not available on-site.

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

Unfortunately, we are unable to accommodate any animals.

To check in, please present a valid photo IDs(Adhar card or Passport).

Yes, guests must be above 18 years and Minors must be accompanied by an adult.

Yes, we offer luggage storage in left luggage room.

Our front desk operates 24/7, so you’ll still be able to inform hotel anytime.

Early check-in is available upon request.

Yes, you may request late check-out, please contact the front desk.

Currently, we do not offer express check-out.

Smoking is available in designated areas.

Lost items are recorded and stored securely. Contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces