FAQs

We’re located in the Green Hills neighborhood of Nashville, just minutes from Vanderbilt University, Belmont University and Green Hills Mall. Our location offers easy access to downtown without the noise and crowds.

Downtown Nashville and Broadway are approximately 10-15 minutes away by car, depending on traffic.

Yes. Hyatt Place Nashville / Green Hills is less than 2 miles from Vanderbilt University and Vanderbilt University Medical Center, making it a convenient option for families, medical visits and university travel.

Belmont University is located approximately 5 minutes from the hotel, making us a popular choice for campus visits and events.

Hyatt Place Nashville / Green Hills offers a quieter, more comfortable, and value-driven Nashville stay – perfectly positioned for medical, university, shopping, business and family travel – without sacrificing access to the best of the city.

Absolutely. Our Green Hills location is ideal for guests who prefer a calm, upscale neighborhood while still being close to Nashville’s top attractions.

Yes. The hotel is located near Green Hills Mall and several local restaurants, offering upscale shopping and dining within a short drive or walk.

Check-in at Hyatt Place Nashville / Green Hills begins at 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are subject to availability.

Yes! Luggage storage is available, if needed.

Yes! Guests may ship packages to the hotel prior to arrival. Packages should include the guest’s name and arrival date. Handling or storage fees may apply. Please contact the hotel directly for details.

Yes. Our rooms are designed with comfort and flexibility in mind and include spacious layouts with sofa beds, making them a great option for families. King rooms accommodate up to 4 guests, while queen rooms accommodate up to 5 guests.

Yes! Guest rooms at Hyatt Place Nashville / Green Hills are designed with business and productivity in mind and feature dedicated workspaces, convenient power outlets, ergonomic seating and complimentary Wi-Fi. Premium high-speed internet may be available for an additional fee.

Housekeeping service at Hyatt Place Nashville / Green Hills is provided based on length of stay and guest preference. For stays of multiple nights, housekeeping service is provided on a scheduled basis. Additional towels, amenities or housekeeping services may be requested by contacting the front desk.

Hyatt Place Nashville / Green Hills does not offer traditional room service. However, guests may enjoy on-site dining options and convenient grab-and-go food and beverage selections, available during designated hours. Additional dining options are also conveniently located nearby in the Green Hills area.

Yes! All guest rooms at Hyatt Place Nashville / Green Hills include a mini-refrigerator for added convenience.

Cribs may be available upon request and are subject to availability. Rollaway beds are not available. Guest rooms and suites include sleeper sofas, which provide flexible sleeping options for families and groups.

Yes. On-site self-parking is available for guest convenience at a daily rate of $30 per vehicle. Please check with the front desk for any additional parking details during your stay. Valet parking is not available

The closest major airport to Hyatt Place Nashville / Green Hills is Nashville International Airport (BNA), which is the main airport serving the Nashville region. It’s located about 10-12 miles from the hotel, making it the easiest and most common arrival point for guests flying in.

Yes. Electric vehicle (EV) charging stations are available on-site at Hyatt Place Nashville / Green Hills. Charging fees apply and are paid directly at the charging kiosk; charges are not billed to the guest room.

The hotel does not offer a shuttle service to the airport or downtown Nashville. However, ride-sharing services are widely available in the area and provide a convenient transportation option. The front desk will be happy to assist with transportation recommendations during your stay.

Yes! We offer a complimentary hot Breakfast Bar for all registered guests, featuring a variety of fresh, hot, and grab-and-go options each morning.

The Placery welcomes guests on a walk-in basis only and does not accept reservations. Seating is available on a first-come, first-served basis during operating hours.

Hyatt Place Nashville / Green Hills offers a 24-hour fitness center equipped with cardio machines and free weights, allowing guests to maintain their workout routine while traveling. The hotel does not have a swimming pool.

Hyatt Place Nashville / Green Hills does not offer on-site guest laundry facilities. For guests staying multiple nights, the front desk can provide information on nearby laundry and dry-cleaning services in the Green Hills area.

Complimentary Wi-Fi is available throughout the hotel. Premium high-speed internet access may be available for an additional fee.

Yes. Guest rooms at Hyatt Place Nashville / Green Hills offer in-room Chromecast, allowing guests to stream content from their personal mobile devices directly to the TV using the World of Hyatt® app. Guests can stream from supported apps such as Netflix®, Disney+®, Hulu®, HBO Max®, Spotify®, and more, using their own subscriptions and accounts.

Yes, Hyatt Place Nashville / Green Hills participates in Hyatt’s app-based services through the World of Hyatt® app. Guests may use the app to manage reservations, check-in or check-out, access hotel information and utilize digital key for guest room and facilities access. Guests are encouraged to download the World of Hyatt® app and contact the hotel directly with any questions.

Yes! We offer connecting rooms, which must be reserved in advance to ensure availability. Our hotel offers a king suite with one king bed and cozy corner with sleeper sofa, providing extra space and flexibility for families or longer stays.

The hotel offers spacious rooms with sleeper sofas, complimentary breakfast, free Wi-Fi, in-room refrigerators and a convenient location near family-friendly attractions. Cribs and Pack-n-Plays are available by request and subject to availability. Our on-site restaurant offers kid-friendly menu items.

Yes, Hyatt Place Nashville / Green Hills can accommodate groups, and room blocks for a variety of occasions, including weddings, university events, medical travel, sports teams and corporate travel. The hotel also offers flexible meeting space suitable for small gatherings, meetings or pre-event functions.

Yes. Hyatt Place Nashville / Green Hills is pet-friendly. Please review our pet policy or contact the hotel directly for details.

The Hyatt Place Nashville / Green Hills offers accessible guest rooms and public areas, including step-free access, elevators, accessible parking and mobility- and hearing- accessible room options. Please contact the hotel directly to confirm availability of specific features.

Yes. Service animals are welcome at Hyatt Place Nashville / Green Hills in accordance with the Americans with Disabilities Act (ADA). No documentation is required. Emotional support animals are not considered service animals under ADA guidelines and are subject to the hotel’s pet policy.

Booking directly on Hyatt.com gives you:

• The best available rate
• World of Hyatt® member benefits
• Flexible cancellation options
• Direct access to the hotel team for special requests

Cancellation and change policies vary by rate and booking type. Please review he policy at the time of booking or contact the hotel directly for details.

Yes! Hyatt Place Nashville / Green Hills participates in the World of Hyatt® loyalty program. Members can earn and redeem points and access member-only rates and benefits, like exclusive offers and experiences. Guests are encouraged to book directly on Hyatt.com and provide their World of Hyatt® number at check-in to ensure eligible benefits are applied.

Yes! Special rates may be available for corporate travelers, groups and extended stays. Please contact the hotel directly for details and availability.