Reviews

It was amazing from the time we've arrived until checkout. The elevators inspection dates were outdated which had us nervous but was functioning normally.

We spent 3 nights at Hyatt Place Perimeter center, and I'm so glad I found this hotel. We like Hyatt Place, and had previously stayed in Buckhead. We changed to this area for the convenient location,and better price for the parking and room. Overall, this is the best Hyatt Place I've stayed in. The rooms were comfortable, very clean, and well maintained. The common areas were also nicely maintained. The biggest standout was the friendliness of the front desk staff, and the dedication of the breakfast attendant (Shonda?). She kept the breakfast area clean and well stocked with food and coffee, even on a super-busy weekend. We will definitely stay here again!

My experience was great I truly enjoyed my visit and will be back again. Front desk staff was so accommodating and welcoming

We truly enjoyed our week stay here are the Hyatt, the hotel was clean and staff was very friendly and helpful. The hotel is walking distance to many places and we were able to get to everywhere we needed withon 10 minutes drive.

Great hotel, and rooms with free breakfast and right across the parking lot from the Perimeter Mall. Very friendly staff as well.

I was very pleased with our stay. The staff I interacted with were very professional, friendly and helpful. The room we were assigned and all areas of the hotel including the parking garage area were very clean and well kept. The location was convenient for us, easy to access and felt safe. Checking in and out was a breeze.

Perfect stay at the Hyatt Place. The staff was very polite and professional. I would definetly recommend if you need a hotel in the Peremiter area in Atlanta

Disappointing Experience Despite a Nice Overall Environment I STAYED AUG 19- 21 2026 Overall, the Hyatt Place Atlanta provided a nice environment, and the front-desk staff were generally pleasant. I also appreciated that, because we have a handicapped placard, we were offered free parking and did not have to pay for parking. That was a welcome bonus. However, I was disappointed by the lack of attention to detail, follow-through, and willingness to go the extra mile to make the customer feel taken care of. I drove approximately 14 hours from Texas to Atlanta, so by the time we arrived around 6:00–6:30 p.m., we were exhausted. Before arriving, I specifically requested that the room be thoroughly cleaned because I have allergies and was aware that the hotel allows pets. I Called 2 times to make sure the final call was the day before check in.Unfortunately, when we entered the room, the bedding was visibly dirty, with what appeared to be fecal matter on the sheets. This was extremely unacceptable, especially considering I had specifically requested that the room be detailed due to my allergies. I immediately contacted the front desk. They offered to move us to another room, which I appreciated, but that would have required us to start the entire cleaning and sanitizing process over again. We had already wiped down and sanitized the room ourselves, and after a 14-hour drive, we simply did not have the energy to repeat that process. We agreed to have clean sheets brought to us instead. However, because housekeeping was no longer available, we had to remove the dirty bedding and put the new sheets on the bed ourselves. The maintenance employee brought us the necessary linens, and I appreciate that he did what he could to assist us. The room also had a very loose and wobbly toilet seat, which maintenance addressed. There was also an experience on my 1st day involving my husband that left us uncomfortable. He went to the front desk and asked for information about good restaurants in the area. Instead of being assisted, the employee pointed toward a screen and told him to go over there. When he asked how to use the screen, she told him she didn't know and that he would have to figure it out himself. About 10 minutes later, I came downstairs and asked the same question, completely unaware of the interaction my husband had just experienced. I was given a completely different level of customer service. The same employee explained the information to me and even provided coupons. My husband was standing there and said, essentially, "Wow, the level of friendliness you gave my wife compared to the way you treated me—you didn't seem to want to help me." The employee did not respond. I was boiling on the inside, I dislike unfair treatment and my husband is apart of me. I want to be clear that I am not going to assume why there was such a difference in how we were treated. However, the difference was noticeable, and as a customer, that interaction made my husband and me uncomfortable. Customers should receive the same basic courtesy and willingness to help regardless of who is standing at the front desk. Another concern occurred on the 2nd day when I requested a wheelchair for my mother. Reception said some one would bring it up No one ever brought one to the room, and no one followed up with me regarding the request. I waited 3 hour .Thankfully, my mother was feeling better and was able to walk some, but the fact that a request involving an guest's mobility was simply not followed up on was disappointing. I also want to point out an inconsistency regarding the room rate. When I reserved the room, Rachel quoted me $262 for the entire stay, with everything included, applying a medical hospital discount .I also had an email confirming that quoted pricing. However, when I arrived, I was charged $295 instead. I explained that this was not the rate I had been quoted, but I went ahead and paid the $295. The difference between the confirmed price and the amount charged was disappointing and should have been addressed. The checkout experience was probably the most frustrating part. Because we were charged a $50-per-night incidental hold, I specifically asked the front desk if someone could inspect the room before we left and confirm that everything was okay. This was important to me because I had previously experienced a hotel in New york claiming that an item was missing after I had already left, resulting in an unexpected charge. We had not damaged or removed anything from this room—we used it to sleep and shower and kept our belongings with us—but I wanted the room cleared before driving another 14 hours home. This is something we mostly always do and dont have any problems. Instead of simply assisting with the request, I was given several reasons why someone could not immediately check the room. I was told that the staff were preparing for a meeting and that if we hadn't done anything, everything should be fine. I explained that that was not the point. I wanted the room inspected before leaving so there would be no question about its condition after we were already 14 hours away. What made it more frustrating was that the housekeeper was actually working just one room away from ours. We were willing to wait. The representative said management said the house keeper cant drop everything just to check out our room, I then said we'll why don't management do it. Eventually, the manager was heading down to the lobby area where check in is located. While we waited in the lobby, I observed several members of management come down, and unfortunately, not one of them acknowledged us or greeted us. There was no, "Yes ma'am, we'll be with you shortly," or any basic acknowledgment that we were waiting nor any smiles or eye contact. I did observe the one with the long eye lashes rolling her butterfly lashes to the sky. The overall demeanor felt dismissive and unwelcoming. The reception yelled out the house keeper checked. Your good to go. I eventually requested a printed checkout receipt and also asked the manager to sign confirming that the room had been inspected and that there were no issues. She handed it to the butterfly lash manger, She did sign it, which I appreciated, but there was still no greeting, explanation, or professional interaction. She simply signed the paper and handled it to me without looking at me. I said thank you and she said no problem . She was around 5 other members appear to be management and not one of them spoke. They saw us waiting less then 10 ft from their huddle and where I came up to them to get the signed paper they heard my conversation with the reception we were all standing close . It's very rude to me. I initially wanted to stay at the Hyatt House, but they did not have availability, so I was referred to the Hyatt Place instead. Unfortunately, based on this experience, I would not choose this location again when visiting Atlanta. This hotel has a nice environment and there were employees who were pleasant and helpful, but the overall experience showed me that there needs to be better attention to cleanliness, accurate billing, follow-through on guest requests, and especially customer service from management. Hyatt Place can do better. Guests should not have to put clean sheets on a bed because the original bedding was dirty, wonder whether a wheelchair request was forgotten, question why the confirmed room rate changed, or feel like an inconvenience simply because they asked management to verify their room before leaving. I hope management takes this feedback seriously and uses it as an opportunity to improve the guest experience.

My staycation was great. The rooms were very nice and clean. All of the staff that I interacted with was wonderful. They even allowed me to add on an extra day without any hassle. I was even able to stay in my same room,

The hotel is very nice, comfortable bed and breakfast was wonderful. Wi-Fi was good and the TV worked. I loved their shampoo, condition and body wash! The only reason I gave a 4 is because the check-in was confusing. There is very little parking available to go in to register and the parking garage was not very easy to get to. On a great note....I left my prescription glasses behind and the staff were wonderful in telling me how I could get them back. Cost me $40 through a website called ILeftMyStuff.com...pretty pricey but I got them back!

Room clean standard room. Bathroom clean. Breakfast fresh made. Could have used fruit. No pool. Has workout space. Small courtyard outside. Lobby a bit worn. Walk to MARTA station ( red line, Dunwoody station) makes airport transport faster and cheaper. Walk to mall. Limited bar menu/no restaurant on site. Within 1/2 mile of restaurants surrounding mall.

The hotel is located within a 5 minute walk of Perimeter Mall, a shopping center and numerous restaurants. There is also a MARTA train station directly behind the parking garage connected to the hotel.

I meant to book a room at Hyatt HOUSE--within walking distance to the hospital--on Hyatt.com. I entered the zip code and this hotel is what came up. I was disappointed when I attempted to check in at the hotel I wanted, that the two couldn't communicate and switch the reservation, but whatever. I ended up staying here and the staff is great--beyond nice. My room and bathroom were clean and the towels smelled so good! The TV screen was huge and the bed was comfy. The hotel is not in a "bad" area, it's nice during the day, but it feels a little deserted and creepy at night. There is a Marta station across the street and some unhoused people living around. Parking is a little hard to figure out, but there are two "decks" with one that has a raised "bridge" connecting directly to the hotel. It is pet friendly, but it's also an urban hotel--in a "concrete jungle." They have a small, well-lit area very close to the entrance for dogs to do their business, but with a larger dog accustomed to long walks and nature, this location would not have been my choice.

Clean and friendly hotel, with a good breakfast! We are a family of 6 with four children under 8, and this hotel met our needs perfectly.

This property is always beautiful. It is exceptionally clean and I feel very safe when staying there as a solo traveler. The location cannot be beat and I will stay there again.

I chose the hotel for location and convenience. I was on the 4th floor below the gym. It wasn't too bothersome but got the occasional dropped thud from equipment. So if that will bother you, request a room away from the 5th floor gym. Daily housekeeping in the room was great, however the common areas in particular the elevators could be cleaner. Unfortunately I dealt with gnats in my room over my 3 day stay. I should have requested a different room but I thought if I killed them, they would go away. They did not and I did not have any food or drink in my room. Others I was traveling with did not have gnats in their rooms. I'd say the bed is soft, not quite lumpy but certainly not firm. Bathroom is nice and shower was clean. Room layout and space was nice. Breakfast was a basic spread, some items were tasty and some were lacking flavor.

Great place to stay. Staff was very friendly and informative. Facility was very well maintained and clean. Breakfast was very good and well tended. Room was spacious and clean. Everything worked as expected. Would recommend highly.

Wonderful staff, extremely friendly. Hotel was unbelievably clean and the bed was really comfortable. Convenient location, nice area.

The hotel is nice and normally I stay at hyatts but I would not stay back at this one. I checked into 1 room and the bathroom light kept going out, called front desk and the girl was very helpful and sent someone up right away the maintenance looked at it and would have to replace the mirror lights it was late so we were moved to a new room, we moved and the 2nd room had hair in the bathroom. Dealt with that but on our checkout day the girl was rude and disrespectful how she spoke to me. The previous days the guest service team member were nice but not that one.

Okay for a night's stay. All the drying off towels had hair caked in them so that was disgusting. The shower drain was very slow as well. The shower was and floor was not clean. A/c worked fine. Bed was fine.