FAQs
General FAQ
Check-in begins at 3 p.m. and check-out is at noon. Early arrivals may incur a fee.
Yes. A complimentary hot breakfast is available daily for registered guests.
Hotel Experience & General Information
Guests enjoy a modern, relaxed environment with spacious rooms, friendly service, and convenient access to the Cumberland and Galleria areas.
Yes. Mobile check-in and digital key are available through the World of Hyatt app.
Rooms & Amenities
Rooms include a Cozy Corner sleeper sofa, mini-fridge, work desk, 55'' TV with streaming, and individual climate control. We also offer Chromecast that lets you stream your own shows, movies, and music from your phone or tablet directly to the room's TV, creating a familiar, personalized entertainment experience without logging into apps on the hotel TV.
Yes. Complimentary WiFi is available in all guestrooms and public areas.
Parking, Travel & Transportation
Yes. Complimentary self-parking is available for registered guests.
Yes. The hotel provides Tesla and J1772 charging options on site.
Hotel Facilities
Yes. A seasonal outdoor pool is available for guest use.
Yes. A 24/7 fitness center offers cardio and strength equipment.
Yes. We have 1,586 square feet of flexible meeting space available for small meetings and events. Contact the hotel and ask for the sales office for costs and other details.
WiFi & Digital
Yes. Complimentary WiFi is available in rooms and public spaces.
Yes. Guestroom TVs support mobile device casting and streaming.
Families & Groups
Yes. Many room types include two beds and a sleeper sofa for extra space.
Connecting rooms may be available. Please contact the hotel for confirmation.
Pets
Yes. Up to two dogs are permitted per room, with a weight limit of 50 lbs each. We also allow service-animals.
A pet fee applies for stays up to six nights. For longer stays, contact the hotel for details.
Accessibility
Yes. Accessible rooms with mobility and communication features are available.
Yes. Accessible routes, parking, restrooms, and amenities such as the pool and fitness center are provided.
Booking & Policies
Guests must be at least 18 years old to check in.
Yes. World of Hyatt members can access exclusive rates and offer