FAQs

We are located on Oliver Road, which is just off the Trans-Canada Highway and within 10 minutes of Thunder Bay International Airport. 

From our centralized location in the city, we are close to many options for dining and shopping. But within walking distance there is a craft brewery called Dawson Trails, Five Forks restaurant, Tim Hortons, Subway, On the Links (Virtual Golf), Thunder Bay Regional Hospital and much more.

Yes, complimentary Wi-Fi is available throughout the hotel, including guest rooms and public areas.

Yes, we have accessible rooms available, and these requests should be made at the time of booking.

Yes, public areas of the hotel are designed to be accessible.

Yes, we have free parking available that is accessible from Oliver Road and Burwood Road.

Hyatt House Thunder Bay is 6 kilometres from the airport.

Yes, Thunder Bay Transit is available and there is a stop within 250 metres of the hotel.

Yes, we have EV charging parking spots available on-site.

No, we do not have shuttle service available.

Thunder Bay has a local taxi service as well as a rideshare service called Uride via a mobile app. 

Yes, all registered guests can enjoy our complimentary hot breakfast buffet each morning of their stay.

Yes, the hotel offers a fitness centre that is open 24 hours a day.

Yes, the hotel has an indoor pool that is open from 7 a.m. to 10 p.m.

Check-in begins at 3 p.m. and checkout is 11 a.m.

Yes, the front desk is available 24 hours a day.

We welcome up to two pets per room with a $100 per stay fee. 

Yes, the hotel offers spacious rooms and amenities designed to accommodate families.

Group room blocks and events can be requested by emailing the request to YQTXT-RFP@hyatt.com.

Major credit cards are accepted. Accepted payment types may vary.

Cancellation policies vary by rate and booking method. Please review your reservation details. 

We have a variety of different room types, some of which have a separate bedroom area. All of our suites and studio rooms have full kitchens designed for optimal comfort when traveling.

All of our guest rooms include a refrigerator. Our den rooms are equipped with a minifridge and our studios and suites have full-size refrigerators.

Each room is equipped with its own temperature control unit and its own controls.

Yes, our rooms with kitchens come equipped with everything you will need to feel at home including cutlery, dishware and pots and pans. If there is anything you forget, we have a Borrows program offering some items that can be borrowed during your stay.

We do not have rollways. However all of our guest rooms include a secondary sleeping option in the form of a pullout couch or chair depending on the room type.

Yes, daily housekeeping is provided.