Hotel Policies

Destination Fee

A daily destination fee of $45.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• Daily Shuttle Service to Escambrón and Viejo San Juan
• Beach Towel Service provided for guests to take to the beach
• Long Distance Calls
• 15% Discount at Cloud Spa for all treatments
• 50% Discount on Facility Usage at Cloud Spa with parking included (facility includes Salt Water Floatarium, Rain Shower Hallways, Steam Room, Lockers, and Relaxation Lounge)
• Flavored Water in the Lobby
• Billiard and Foosball Tables
• Virtual Yoga classes with Alo Moves

Pet Policy

• For guests staying 1 to 6 nights, a nonrefundable pet fee of $100, plus taxes, will apply. 
• For guests staying 7 to 30 nights, there will be a nonrefundable pet fee of $100, plus taxes, and an additional cleaning fee of $100. 
• For stays of 31 nights or more, please contact the hotel for details. 

There is a maximum of two dogs with a combined weight of 75 pounds permitted per room. Individual dogs may not exceed 50 pounds. All dogs must be housebroken.