Reviews

In August/September 2026, I tried to stay in Hyatt group hotel since I have fulfilled the highest level of other hotel group that I normally stay. I stayed five nights in this Hyatt House hotel in Shanghai for business purpose and specific requested a quiet room before check in cause I have conference call and meetings at the night time and I need a good sleep during daytime. At the end, they assigned me the floor with the laundry services. Firstly about the noises, they had big cleaning job opposite to my room with more than 30 minutes vacuum cleaner’s noise, in addition, a big maintenance job (Take off the whole room door) with drilling holes noise next to my room. Secondly, regarding the air conditioning, no matter how low you set, the lowest room temperature can be reached was no lower than 25 degree C in order to save the energy/money. Thirdly, the hotel turned the air conditioning off around 2am to 6am. I have told the front desk and their explanation was because of the low occupancy rate so they need to cut the costs. The hotel is centralize air-conditioning system so it won’t work room by room. Once shut down, all rooms have no air conditioning. Even though I have asked the manager to ensure the air conditioning would work on my last night stay but at the end, still not working. I asked again and she said it was working, so no point to argue for her lies. In general, besides the above, the house keeper was very nice. The breakfast food was social. The location was not convenient and no shuttle. But the price was reasonable. For me, not worth a try.

Excellent hotel near Shanghai Hongqiao Airport and Railway station. There is a huge outlet mall within 7 minute walk which has restaurants and eateries as well as Mini mart. The buildings surrounding the hotel also have mini marts and restaurants. Peaceful area. Highly recommended.

Good location, comfy rooms - above average food quality. Nothing exclusive. Construction in the surroundings of the hotel entrance made it a bit messy - but staff is helpful. Little more help on the food vis-a-vis overseas visitors was expected

We have two kids and they are under 10, we stayed this hotel last year and the experience was great. Staffs were very helpful and kids liked it very much. So we chose this hotel without thinking too much this year. We were also awarded a guest of honor from friend and applied to our stay. Thought this will enhance our experience. BUT, to our surprise. There was no much advantages for globalist. Also, they require a fee to use sofa bed, which we never heard of from other Hyatt hotels around the world.

Hotel amenities are good. Breakfast was also great. (They switch Manu every other day.) Also the shopping outlet was a walk away. However, if you want to dive into city center of Shanghai, this hotel is little bit far away.

I list out several main reasons switching from my former service apartment to Hyatt New Hongqiao: 1. breakfast is included which saves me time and energy preparing it every day or sometimes it was just skipped, 2.really friendly services from all departments I met so far, and everything was dealt easy-going way, 3.a bit remote to the city center and public transportation like sub-way, but for a frequent traveller to other cities like myself, the nearby high-way entrance is so convenient.

Had two nights stay in early May. Customer services were great. Rachel at the front desk was very helpful in addressing my needs. It is close to the Shanghai Outletmall and not far from the HongQiao airport. I was looking for a property away from the city, so this property was perfect for me.

Walking distance to Factory outlet maybe 800m, good for daytime activities. Surrounding is empty at night. Make sure u have ur food delivery App ready if you need some midnight snack. Although it is facing the main road, it is not noisy at all.

Food choices are not good. Have no ATM or money exchange. TV is only in Chinese. Nothing close for restaurants.No grocery or convenience store close. Staff was nice and hotel was clean. No club services for Hyatt member.

The hotel helped to upgrade my room to the special suite - yellow duck suite, which is so cute! I loved it. There is a outlets near the hotel, a great place to shop and also have a lot of foods to be chosed over there.

The hotel is very modern and clean, it is very new I suspect. I thought it was good value for money. The only downsides I would give would be the location is quite far out, not all members of front of house staff can speak English and one coffee machine for the busy mornings is a bit of a push!

The place is very remote, the service staff is perfunctory, the swimming pool is occupied by non-guests and teaching, the breakfast is unchanged and not provided on time, the Internet is very poor, not worth recommending

Although the location is far away, the service is clean and comfortable, and the facilities are complete, except that the Wi-Fi is very poor. There are lifeguards during the opening hours of the swimming pool (but they are often looking at their phones). There are users in the swimming pool who conduct teaching courses. I don’t know whether it is provided by the hotel or privately conducted, which affects the rights of other users to some extent. The rest are in line with the pricing standards.

已經來住過嘉軒兩次，嘉寓三次體驗都非常棒，不管是硬體設施、住房、餐飲上都非常棒。下次出行到上海還是會繼續考慮入住。