Reviews
Fine stay to visit family
Nice clean hotel with a Bar and food service. Very nice patio area with fire pit and a swimming pool. Room was very comfortable and clean. The Bed was very comfortable as well. Noise level was fine. No traffic noise or noise from the lobby or Bar.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for sharing your feedback. We’re glad you enjoyed our clean, comfortable rooms, the patio fire pit, pool, and on-site dining. It’s wonderful to hear that the bed was comfortable and that you had a peaceful stay. We appreciate you choosing our hotel and hope to welcome you back soon!
Excellent hotel option
Great hotel! Excellent location as easy to jump on freeway and quickly get to wherever we needed! Awesome to have nice hot breakfast with options for those that have gluten or dairy allergy. And we were pleasantly surprised by the shower. The excellent water pressure captured all of our attention
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for the feedback! We’re glad our convenient location made getting around easy, and that you enjoyed the breakfast options and refreshing shower with its excellent water pressure. We appreciate you staying with us and hope to welcome you back soon!
Great Hotel with nice breakfast
The hotel is located in a nice and modern area. Rooms are squeaky clean. Breakfast is really good. It has a lot more items than other hotels with breakfast option. Front desk is very helpful.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for the kind review! We’re delighted you enjoyed our modern location, clean rooms, and generous breakfast selection. I’ll be sure to share your kind words with our front desk team. We appreciate you choosing to stay with us and hope to welcome you back soon!
Comfy and welcoming stay
The staff was amazing, from security to front desk to the bartender. Great old fashioned and late night food at the H Bar! Room was spacious and clean.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for sharing such a lovely review! We’re glad our team made you feel welcome, and that you enjoyed the Old Fashioned and late-night bites at H Bar. It’s great to hear your room was spacious and clean, too. We’ll pass your compliments along to the team and look forward to welcoming you back!
Bathroom cleanliness
I have stayed here before and my room was pristine but this time I got a room with a tub in the bathroom and it smelled as though someone had peed all over the floor. There was pet hair all over the room which made my allergy so bad, kinda ruined my stay.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for choosing to stay with us again and for sharing your feedback. We are very sorry that the cleanliness of your room did not reflect the positive experience you had during your previous stay. The bathroom odor and pet hair you encountered are certainly not consistent with the standards we expect, and we especially regret the impact this had on your allergies and overall comfort. We have shared your comments with our housekeeping team so these concerns can be addressed and prevented moving forward. We truly appreciate your past loyalty and hope you will give us another opportunity to provide the clean, comfortable stay you have come to expect from us.
Amazing experience
Customer service was beyond our expectations, and the rooms were incredibly clean, spacious, and comfortable! It was definitely worth the extra drive to stay somewhere away from the busy hotel circle. We had a wonderful experience and will absolutely be back!
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you so much for your wonderful review! We’re delighted to hear that our team exceeded your expectations and that you found your room clean, spacious, and comfortable. It’s especially rewarding to know that the extra drive was well worth it and that you enjoyed the peaceful location. We truly appreciate your kind words and look forward to welcoming you back in San Diego for another wonderful stay!
Don’t go here
Very dirty rooms! Poor customer service. My room had old sheets from the previous guest. We had hair in the bed, dirty sheets, hair in the shower, and sink. Customer service wasn’t any better. The told me my room was ready 2 hours early then attempted to charge me an early fee. We wait to only be placed in a dirty room.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for sharing your experience. We are very sorry to hear about the condition of your room and the service concerns you encountered. What you described regarding the bedding, bathroom cleanliness, and overall room preparation is unacceptable and does not reflect the very clear cleanliness standards we expect our team to follow. We are also disappointed to hear about the confusion surrounding your early arrival and the communication regarding an early check-in fee. After being advised that your room was ready, you should not have experienced additional frustration, especially to then arrive to a room that was not properly prepared. We take concerns like these very seriously and would appreciate the opportunity to speak with you directly, learn more about your stay, and address this appropriately with our team. Please contact the hotel directly and ask to speak with a member of our management team at your convenience. We sincerely apologize for the experience and appreciate you bringing these matters to our attention.
Soccer Crew review!
We stayed here with 15 other rooms of soccer families and friends. Was great to host us all. We had the best time. The staff is great. The rooms are perfect for many kids. Breakfast is a huge plus!
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you so much for the wonderful feedback! We loved having your soccer families and friends stay with us and are thrilled that our hotel provided a comfortable home base for the entire group. It’s especially great to hear that the spacious rooms, breakfast, and our team helped make your stay such a fun experience. We hope everyone had a fantastic tournament weekend, and we’d be delighted to welcome the whole group back again in San Diego!
Classy hotel
The Hyatt House in Sorrento Valley is one of our favorite places to stay anywhere. Comfortable, clean, first-class staff, a great breakfast, Chomecast on the TVs. They take the World of Hyatt perks seriously. I could have done without the paid parking, but that seems to be a given in San Diego now.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you so much for making Hyatt House San Diego/Sorrento Mesa one of your favorite places to stay! We’re delighted to hear that you consistently enjoy our comfortable and clean accommodations, breakfast, Chromecast, and especially the service provided by our team. We also appreciate your recognition of our commitment to World of Hyatt benefits. We understand your feedback regarding the parking fee and appreciate you sharing your perspective. Thank you again for your loyalty and kind recommendation. We look forward to welcoming you back for another great stay soon!
Nice Experience
The staff was great and having breakfast included is always nice. The hotel itself needs some TLC but overall was a good experience.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for taking the time to share your feedback. We're delighted to hear that our team made a positive impression and that you enjoyed the convenience of our complimentary breakfast. We also appreciate your honest comments about the condition of the hotel. Your feedback is valuable, and we're continually working to make improvements that enhance our guests' experience. We're glad you had an overall good stay and hope to have the opportunity to welcome you back for an even better visit in the future.
Great hotel, food and location
Great location if you are exploring both the city, la jolla, legoland (carlsbad), and safari. Very clean, decent size rooms and really good free breakfast with an awesome outdoor patio.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location and found it to be the perfect home base for exploring San Diego, La Jolla, LEGOLAND, and the Safari Park. It's also great to know you appreciated our clean, spacious rooms, complimentary breakfast, and outdoor patio—we're so glad those amenities helped make your stay enjoyable. We truly appreciate your kind feedback and look forward to welcoming you back for another great stay the next time you're in the area!
Fantastic experience during stay in San Diego for cancer treatment.
The entire stay was exceptional during our one month stay. The front desk staff were kind, friendly and a joy. The breakfast was literally 5 Star and the staff assisting with breakfast service were the best! Attentive and just fantastic. Always willing to help, anticipating needs frequently before we had time to ask. All the staff accepted my wife and I as family and were fantastic with Scout our Irish Terrier. Can’t say enough about our stay! We were in San Diego for treatment at California Protons Cancer Center and I would highly recommend Hyatt House Sorento Mesa to any one from out of town needing a home away from home during treatment.
Great stay!
Hotel was extremely clean and staff went above and beyond expectations! We were in town for a car show and the hotel was very helpful in keeping the cars safe! Thank you!
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you so much for your wonderful review! We're delighted to hear that you found our hotel exceptionally clean and that our team went above and beyond to make your stay memorable. It was our pleasure to help ensure your cars were kept safe during the car show—we know how important they are to our guests. We truly appreciate your kind words and look forward to welcoming you back for the next event or whenever your travels bring you our way. Safe travels!
Great location
Great location within an easy drive to all the San Diego vacation spots from Balboa Park to the Wild Animal Park. Room was well appointed including a microwave and fridge. Really happy with my stay!
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for taking the time to share your wonderful review! We're delighted to hear you enjoyed our convenient location and found it easy to explore everything from Balboa Park to the San Diego Zoo Safari Park. It's also great to know the in-room amenities, including the microwave and refrigerator, helped make your stay more comfortable. We truly appreciate your kind words and are so happy you had a great experience. We look forward to welcoming you back on your next visit to San Diego!
Pest Problems in Two Different Rooms
We've stayed at this hotel several times in the past, but after this experience we won't be returning. Our original room was infested with bugs. After reporting the issue, we were eventually moved to another room late that night. Unfortunately, when we opened the pullout bed in the new room, there were multiple spiders crawling on it. We have photos and videos documenting both issues. What was most concerning was that we spoke with several other guests who also reported cockroach problems in their rooms, making it seem like this was not an isolated incident. To the hotel's credit, management refunded one night's stay, refunded our parking fees, and provided Hyatt points. However, no compensation can make up for having pest issues in two different rooms. If cleanliness and pest control are important to you, I would look elsewhere.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent stay did not reflect the standards you have come to expect from us, especially as a returning guest. We sincerely apologize for the issues you encountered in both guest rooms. We understand how upsetting this experience must have been, and we regret the impact it had on your stay. Providing our guests with a clean, comfortable, and well-maintained environment is one of our highest priorities, and we recognize that we fell short. While we're glad our team was able to provide a room change and offer a refund for one night's stay, complimentary parking, and Hyatt points, we understand that these gestures could not make up for the experience you described. Please know that your comments have been shared with our housekeeping, engineering, and pest management partners for immediate review and follow-up. We take concerns like yours very seriously and are committed to addressing them promptly and thoroughly. We appreciate your years of loyalty and are genuinely disappointed to hear that this experience has caused you to reconsider staying with us. Thank you again for bringing your concerns to our attention, and we wish you safe and pleasant travels in the future.
Stay away
Outside seating unacceptable. Cushions were dirty and torn. Staff was unconcerned. Paying for parking seems like a money grab.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. The condition of our outdoor seating and the level of service you received are not reflective of our standards, and we'll be addressing both with our team. We also appreciate your comments regarding parking fees and understand your perspective. We hope you'll give us another opportunity to provide a better experience in the future.
Great Hotel, Poor Check-In Experience
While the room and property at Hyatt House San Diego/Sorrento Mesa were excellent, the check-in experience was disappointing. After calling ahead and being told an early check-in around 2:15 PM might be possible, I arrived at 2:25 PM and was offered a first-floor room for a $25 early check-in fee. Since official check-in was at 3:00 PM, I chose to wait after being assured the same room would be held for me. When I returned just after 3:00 PM, I was told no first-floor rooms were available, assigned a second-floor room, and asked to wait another 10 minutes. My family, including our toddler, waited in the lobby, but no one provided any updates, and the employee who said she would personally bring our keys left for the day without checking back. We eventually had to inquire ourselves and didn't receive our room keys until about 3:25 PM. I hope management improves communication between staff and the check-in process to provide a more consistent experience for future guests.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for taking the time to share your detailed feedback. While I'm pleased to hear you enjoyed your room and our property, I sincerely apologize that your arrival experience did not meet your expectations. We understand how important a smooth check-in is, especially when traveling with a young child. Although we do our best to accommodate room location preferences and early arrivals whenever possible, room availability can change unexpectedly due to factors such as guests extending their stays or a room not yet being fully inspected and ready for assignment. Unfortunately, this meant we were unable to provide the first-floor room that had initially been anticipated, and our team instead offered a second-floor room. That said, we recognize that the greatest disappointment was the lack of communication during your wait. We regret that you were not kept informed, that the promised follow-up regarding your room keys did not occur, and that you were left waiting without updates. This is not the level of service we strive to provide, and we will be reviewing your feedback with our team to reinforce clear communication and follow-through throughout the arrival process. Thank you again for your valuable feedback. We truly appreciate the opportunity to learn from your experience and hope to welcome you back for a much smoother and more seamless stay in the future.
Horrible service
We bought the stay with credit card points, upon check in we were told the room wasn't paid, so we gave the confirmation number and we were assured everything would be taken care of. Upon check out, they tried to charge us, so we had to call the bank and who confirmed the room was paid. Thankfully the bank called the hotel and got it sorted. So "we will handle it" meant we will wait and make you deal with it in the lobby while checking out.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced during both check-in and check-out. You should never have had to spend your departure resolving a payment issue that should have been handled by our team. We Dropped the ball on this lapse and are reviewing our procedures to prevent similar situations in the future. We appreciate your patience and hope you'll give us another opportunity to provide the seamless experience you deserve.
Another Great stay with our Dog at Hyatt House!
We have been the Hyatt House multiple times now. It's a comfortable suite hotel that has plenty of space for our family of 4 plus our dog. This hotel is friendly for dogs in that it is accommodating for outdoor eating in the back patio with your pet as well as easy access to spots for them to do their duty. Disposal bags are available on property in case you forget yours. Always enjoy this hotel and will visit it again if we need the amenities that Hyatt Houses have to offer.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for your continued loyalty and for choosing Hyatt House for your family travels! We're delighted to hear that our spacious suites, pet-friendly amenities, and outdoor spaces continue to make your stays comfortable for both your family and your dog. Your kind words mean a great deal to our team, and we look forward to welcoming you back for another enjoyable stay soon!
Beautiful Area-Sorrento Mesa
Location of the property was perfect. It was right off one of the highways and off a main road - very convenient. The guest service people were very kind, warm, and enthusiastic which is a plus for guests’ first impression and especially coming off a long flight. The 1-bedroom suite in room #450 was spacious and comfortable and seemed to have new carpet and renovated bathroom. The kitchen and living area table and counter tops were not cleaned from an assumed previous stay. The supervisor on duty on 6/6 at around the 14 or 1500 hour responded that I would have had to have requested housekeeping and been on the list prior to my alerting her, even though I had just arrived for my first check in day. When I told her that she rebutted that she would see what could be done. Very bizarre. When I returned from a quick run, the leftover debris was still in those areas and the supervisor claimed that she’d sent housekeeping. It’s alright though because I took a video of the issue areas and will present it if necessary. My stay included a second iteration in room #377 - a queen double. It was clean-ish. The bathroom was slightly wiped over but not sanitized cleaned. A big red flag was a used shower curtain. I’m not sure why that would be a thing in 2026 but I just made sure not to touch it and left it outside the shower while I bathed. Overall the property is huge and the first level guest services people were very professional, the supervisor may need additional common sense training, and the housekeeping staff in the main areas were very sweet.
Haz Sh, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this review
Thank you for taking the time to share your detailed feedback. We are pleased to hear you enjoyed our convenient location, spacious accommodations, and the warm hospitality provided by our guest services team. We sincerely apologize for the cleanliness concerns you encountered and for the frustration caused by the response you received regarding housekeeping. This is not the experience we strive to provide, and your comments have been shared with our leadership team for review and follow-up. We appreciate your recognition of our front desk and housekeeping associates and value the opportunity to improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better experience in the future.
Showing 20 reviews since June 14, 2026.