Reviews
Never Again
Don't show up early they charge for early check in they will charge you! Bring your own water as they don't put it in the room and be prepared to wait at the bar at night - they do not wait tables or have more than one person making drinks.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear 934jenifera, Thank you for sharing your feedback. We’re sorry that the early check-in experience did not meet your expectations. We also sincerely apologize for any delays you experienced with bar service and understand how important timely and attentive service is to an enjoyable evening. We appreciate your feedback regarding offering complimentary bottled water, and we have taken note. Your comments are valuable as we continue looking for ways to improve our guest experience, and we hope to have the opportunity to welcome you back for a better stay. Sincerely, Anthony Zinani General Manager
Great hotel!
Excellent hotel and very centrally located in dntn Raleigh. Would definitely stay here again. The only downside was that parking was around the block and $25/day - which we were not expecting.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Lilly W, Thank you so much for sharing your comments with us. It's lovely to hear that you had a pleasant stay and that our location was ideal for your trip. However, I apologize for any disappointment you experienced with our parking. I understand that parking can be a concern, and please know that fees are necessary for maintaining the quality of our parking areas. Hosting you was our pleasure, and we hope you will stay with us again soon. Best, Anthony Zinani General Manager
Top notch stay for a wedding weekend.
Really wonderful wedding weekend staying at The Hyatt House. The staff were very attentive and kind. The rooftop bar was a great place to meet up with friends. Loved the ability to walk to restaurants and venues from the hotel. Hotel seemed brand new with lovely decor throughout.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Michael B, We’re absolutely delighted you had a first-rate experience! It made our day to host you, and knowing you enjoyed your stay brings us so much happiness. We hope every detail made you feel welcome and cared for. We can’t wait to welcome you back for another fantastic visit. Thank you for choosing us! Best, Anthony Zinani General Manager
Relaxing Experience
Amazing place to relax and just unwind! I truly enjoyed myself and overall experience! The staff, atmosphere and the views are amazing.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Shante S, We truly appreciate it when our guests describe their stay as "amazing and relaxing"! Thank you for your business and for taking the time to share your positive experience with our team. We hope to welcome you back soon! Best, Anthony Zinani General Manager
Great place to stay: convenient to downtown Raleigh, clean, has everything you need for a place to stay
We had a lovely time staying here. The hotel was clean and had everything we needed. The location was perfect to get around Raleigh.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear kelli d, We are happy to hear from you and value your kind review. It is lovely to hear that our convenient Downtown Raleigh/Seaboard Stations location and clean accommodations helped make your trip enjoyable. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area! Best, Anthony Zinani General Manager
Great business stop
Great hotel in a great location Fantastic restaurant on the rooftop with amazing burgers and cocktails Close to Local hotspots including restaurants and bars and the distillery Modern clean hotel. Perfect location and great staff .
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear hamoqld Thank you very much for your review! We truly appreciate your feedback, as it helps us enhance every guest's experience. We are delighted to hear that you enjoyed our fantastic location, modern and clean accommodations, and friendly staff. It's also lovely that you had a great dining experience at High Rail Bar and Restaurant during your stay. Your patronage is appreciated, and we look forward to welcoming you back soon! Best, Anthony Zinani General Manager
Hyatt Seaboard
The staff and rooms exceeded our expectation. Couldn't have been happier with the location, rooms, amenities and staff. My only suggestion would be to book directly through Hyatt, not Expedia, the customer service is much better.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear N C, Thank you so much for your lovely feedback! We’re absolutely thrilled to hear that you enjoyed your stay and that our warm hospitality and cleanliness made such a positive impression. Your compliments highlight the dedication of our amazing team, and it warms our hearts to know we could provide a pleasant visit. We truly appreciate your business and can’t wait to welcome you back for another great experience! Best, Anthony Zinani General Manager
Convenient
The rooms were nice and clean. The staff were friendly. Hotel is within walking distance of the college and a few different food options.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear T N, Thank you for your 5-star review! We are delighted to hear that you enjoyed your clean and comfortable room, appreciated our friendly staff, and found our location convenient. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Best, Anthony Zinani General Manager
nice hotel good bar service and vibe but poor intrastructure
nice hotel but tv reception sucked and everyone was saying the same. many folks complaining we were told get in line but they had no clue as to what the issue was
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Kevin K, Thank you for sharing your feedback with us. We sincerely appreciate your comments. We're glad to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the TV reception. We value your business and hope to have the opportunity to provide you with a perfect experience in the future. Sincerely, Anthony Zinani General Manager
Perfect
Loved this hotel due to how quiet my room was. I slept like a champ. The staff was amazing as well. Very helpful and friendly. The High Rail restaurant on site was delish and a surprising find. Location was great to get to anywhere in the city. Breakfast was robust, another unexpected find. Oh, and the gym was great too! I just loved it, I would def stay here again.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear jillspice, Thank you for sharing your wonderful review! We’re thrilled to hear that you enjoyed the quiet atmosphere of your room and had a restful stay. It’s also great to know that our team made such a positive impression on you. We truly appreciate your recommendation and look forward to welcoming you back for another great stay! Best, Anthony Zinani General Manager
Holistic Wealth Planning TM Tour
I am on one of my Holistic Wealth Planning TM Tours and this hotel makes it easy for me to help my family of client's. A clean hotel with a great location. The staff is excellent. There is a rooftop restaurant with a great view, great food and excellent service to match. We will be back on a regular basis.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Guide22339736964, Thank you for the wonderful review! We're delighted to hear that you enjoyed your stay and found our hotel to be clean and conveniently located. It's especially great to know that our staff and rooftop restaurant contributed to making your experience memorable. We truly appreciate your kind recommendation and look forward to welcoming you and your group back again soon. Best, Anthony Zinani General Manager
Good stay, good value, good location
Overall, this is a well-run hotel with good amenities and a very convenient location. The only thing I'd really like to see improved is the breakfast, which is typical for hotels of this class but nonetheless the quality could be improved.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear jdwfam, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Anthony Zinani General Manager
Great experience
The hotel is in a great location in the Raleigh area. The staff was friendly and accommodating and their rooms are updated and clean. The breakfast was one on the best I've had for hotels. It has a rooftop restaurant with a beautiful view and the overall experience was pleasant and peaceful.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Jenae B, We are happy to hear from you and appreciate your kind review. It is lovely to hear that our central location, cheerful service, and comfortable accommodations helped make your trip enjoyable. Thank you for your business and recommendation! We hope to host you whenever your travels bring you back to the area. Best, Anthony Zinani General Manager
Not worth the price
The location was great. The front desk staff was unpleasant and appeared to resent being at work. They don't validate parking, so besides paying almost $300 for a room without any real amenities, we had to pay $21 per car to park. At these prices, parking should be validated or Hyatt should purchase a space for their guests to park.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear rwhowell, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Anthony Zinani General Manager
Beautiful, Quaint, and Perfect - Except for Parking
Very beautiful, safe, well-kept hotel. The surrounding area of the hotel is quaint and safe for individuals and families. The rooftop restaurant is a nice addition. The only things that I found frustrating were the parking arrangements (too confusing due to "residential parking" under the hotel) and the fridge and room never seemed to get as cool as I like it. It would be nice to have individuals around to support guests with parking. *Note to self, do not park in the "residential parking", hotel parking is located across the hotel to the left. Next time I will know how parking works there!
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Flyer28098055055, Thank you for choosing to stay at our Hyatt House in Raleigh. We are so pleased to hear that you enjoyed our well-appointed environment, found our rooftop restaurant enjoyable, and felt safe in our location. However, I sincerely apologize for any confusion regarding our parking. I understand how frustrating that can be, and I appreciate you bringing it to our attention. Your experience is important to us, and we value you as our guest. We hope to welcome you back for a flawless visit in the future, as I am confident we can provide that for you. Best, Anthony Zinani General Manager
Nice hotel, terrible front desk staff and inconvenient parking and loading/unloading.
Front desk staff was unprofessional and arrogant. Parking and loading and unloading were not convenient, nor did the staff offer any help or suggestions. Quite honestly, the friendliest employees on property were the valet attendants.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Andrew K, Thank you for taking the time to share your feedback with us. We appreciate having you as our valued guest. Our staff usually excels at responding to our guests' needs in a friendly and professional manner; however, we understand that we fell short in your case. We value your comments and will use them to ensure we are more consistent in providing our services. We would love to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Anthony Zinani General Manager
Broken Air conditioning in the Summer - Not an Isolated Issue and Not Properly Resolved
The air conditioning in our room was not functioning properly during our stay—in the middle of summer, during a heatwave. We had two small brachycephalic dogs with us, and they were panting while simply resting in the room because it was so warm. We made several attempts to resolve the issue through the concierge and maintenance, but unfortunately it was never fixed. What disappointed me most was the response. We were told that because we had booked under a wedding room block, we were already receiving a discounted rate on what was described as a $400-per-night room, so there was essentially nothing more they could do. That response felt dismissive. Regardless of whether a guest pays full price or receives a group rate, they should receive a room with working air conditioning. This was our first stay at what we expected to be a higher-end hotel, so we had higher expectations overall. In addition to the AC issue, the room had one-ply toilet paper and facial tissues, very low shower water pressure, and thin, scratchy towels. Individually, these are relatively minor complaints. However, after being reminded of the supposed value of a $400-per-night room while trying to resolve the broken AC, these details stood out because they did not reflect the level of quality I would expect at that price point. I also checked the hotel's website afterward and did not see rates anywhere near $400 for the dates I looked at. For context, my parents stayed in a different room and their air conditioning worked fine, so they had a much better experience. My brothers, however, stayed on another floor and also experienced a broken AC unit. That suggests our experience may not have been an isolated incident. I have never felt compelled to leave a negative hotel review before, but this experience was disappointing enough that I felt it was worth sharing.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Navigator51728493693, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Anthony Zinani General Manager
Nice stay
A great one night stay close to downtown with convenient nearby dining. Lovely facility with clean rooms and great service.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Keng L, We can't thank you enough for your patronage and for sharing this great review. Hosting you was our pleasure, and I am so glad to hear your stay was great. Please come and see us again anytime you need an overnight stay in Raleigh. Best, Anthony Zinani General Manager
Ideal for Long Stays, but Parking Is Inconvenient
If you're looking for a hotel with spacious rooms and kitchen facilities for an extended stay, this is a great choice. The on-site laundry facilities are also a convenient bonus for longer visits. The main downside is the parking. It is located in a separate garage about a block away and comes at an additional cost. This can be inconvenient, especially if you're traveling with multiple pieces of luggage or expect to make frequent trips to and from your car.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear Angel K, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious accommodations and convenient facilities, which made your extended stay comfortable. We also appreciate your comments regarding our parking arrangements. Your feedback is valuable as we continually strive to improve our communication and enhance the overall guest experience. We appreciate your review and hope to welcome you back for another stay in the future. Sincerely, Anthony Zinani General Manager
Great Hotel
excellent experience! very nice rooms. very comfortable beds and excellent staff! Only problem was the roof top bar was closed on July 4rth because they were afraid "too many people would be watching fireworks". I decreased their rating for this. They should have had it open to the hotel guests only.
General Manager, Owner at Hyatt House Raleigh Downtown/seaboard Station, responded to this review
Dear cindy k, Thank you for choosing our Hyatt House in Raleigh. We genuinely appreciate your kind words about our well-appointed rooms, soft beds, and exceptional staff service. Your feedback means a lot to us, and we're thrilled to know you had a positive experience overall. Your comfort and satisfaction are our top priorities! Best, Anthony Zinani General Manager
Showing 20 reviews since July 6, 2026.