Reviews
Communication and customer service need improvement.
If you’re staying here and don’t need any assistance, you’ll probably be fine. Don’t bother texting their Hyatt number, +1 (707) 985-3599, you will not get a response. Hyatt customer service quoted us an upgrade price, so we 3-way called the front desk who told both the Hyatt agent and I that I couldn’t pay to upgrade because there were “0 rooms available” on a Thursday. I would’ve believed her if we hadn’t met another guest who checked in the same day and confirmed they were able to upgrade without an issue. It’s now been over a week, and their manager still hasn’t acknowledged the situation, so makes sense why their service sucks.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
We are sorry you were left without a response or a clear answer about the upgrade request. Your concerns about communication and follow-up have been shared with our Guest Relations team. We appreciate you bringing this to our attention.
Beautiful hotel
Excellent buffet breakfast, clean, spaceous room, quiet, pet friendly, amazing, kind and friendly staff. Love staying at Hyatt House Vacaville.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Shauna, we love hearing that you keep choosing Hyatt House Vacaville! Our breakfast buffet is a lovely way to start the day, and we’re glad you enjoyed it. It’s great to know your room felt spacious and peaceful, and that it was well cared for. We’re happy our pet-friendly welcome made your stays comfortable, too. We’ve shared your kind words about our team with them, and we hope to host you again soon!
Great travel stop
Nice new facility. Easy freeway access. Quiet clean room. Comfortable bed and pillows. Good breakfast. Everything we wanted for a restful overnight stop.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
A restful overnight stop is exactly what we hope to provide, and we are glad your room gave you the quiet and comfort you needed. Easy freeway access made the journey simpler, while breakfast helped you start the next day well. We are delighted you enjoyed your visit to Hyatt House Vacaville and hope to host you again on your next trip!
Hyatt House - Great experience
Always a clean space and easy to access. Hopefully you get to interact with Antuan the manager, he’s the best and very kind/helpful for all your needs.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Hearing that you consistently find a clean, inviting space and easy access at Hyatt House Vacaville means a lot to our team, Jeff. We are especially glad that Antuan made such a positive impression on you and that his kindness and support stood out during your visits. We look forward to welcoming you back and hope your next stay is just as enjoyable!
Worst customer service and reservation process
They said that the room that I reserved is not available at the check-in. So I was left to figure out what to do and I had to reserve and move to a new hotel by myself on the spot after a long flight.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
We are truly sorry, Krishna, for the frustration you experienced with your reservation and the challenges you faced upon arrival. No guest should ever be left without support from our team, especially at such a difficult moment. Your experience has been shared with our Guest Relations team so we can address how reservations and service are handled. We appreciate the chance to learn from what happened.
Great breakfast but there were problems
Overall nice hotel with great breakfast (made-to-order omelets, scrambled eggs, potatoes, meat, selection of breads, yogurt, juices, and coffee), easy parking, convenient location to freeway and local Tree Nut plaza. Used a suite upgrade award for a suite which was comfortably sized but floor was dirty and sticky upon arrival, and I had to clean floor myself with Clorox wipes (which came up dirty-black). We also found leftover candy on the bedroom floor which we suspect led to the bad ant invasion during our stay, with a trail of ants crawling around our beds and over us when we were sleeping there. Also, the toilet clogged our last night there but no maintenance assist was available and couldn't even bring us a plunger to our room, so I had to stand by the toilet for over an hour repeatedly flushing to clear the clog.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Thank you for sharing such a thoughtful review with us, Wolfgang139. We are grateful you enjoyed the breakfast offerings and found the location convenient, and it is good to know your suite provided plenty of space. We are sorry to hear about the cleanliness concern you encountered in your room when you arrived. It is disappointing that you had to clean the floor yourself, and our housekeeping team will review your feedback closely. Your experience with the ants and the situation with your guest room's toilet are especially concerning. We are truly sorry you did not receive the support you needed from our engineering team when you reached out during your stay. We appreciate you bringing these matters to our attention so directly. Your comments will help us take concrete steps to improve.
Clean wonderful hotel with comfy beds
Exceptionally clean room, comfortable beds, well designed living space. I asked for fresh towels and they were delivered within minutes. Breakfast was great, lots of options. Quiet, never heard anyone in another room. We used the pool and kids had fun. No hot tub which was a slight disappointment but nothing to complain about. Hotel check in was easy, very kind staff. We ordered drinks at the bar a few times and they were good. Would definitely recommend!
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Reading your review, R, truly made our day! We are so happy that you found your room at Hyatt House Vacaville exceptionally clean and comfortable, and that the living space worked well for your stay. It is wonderful to hear that our housekeeping and Front Desk teams could assist you quickly and that you enjoyed a peaceful, quiet environment. We appreciate your feedback about the hot tub and understand how that could have added to your family’s experience. Thank you for highlighting your breakfasts, check-in, and the moments spent at the bar. It means so much knowing you would recommend us. We hope to welcome you and your family back for another visit soon!
Hyatt House Vacaville is sadly not what it used to be.
What used to be our go-to hotel for the last 5 years, is not what it used to be. Sure the breakfast is included with your stay, but has become nearly uneatable. The food is institutional grade now, as in prisons or state hospitals. When we arrived, I had to wait for 5-7 minutes to even be greeted by the front desk attendant because there was only one person at the desk and she was on the phone. She didn't bother to excuse herself to the person on the phone to say "Welcome, I'll be right with you." Someone who appeared to be a maintenance worker walked by the desk and actually greeted me. He was friendly and tried to make small talk with me as I was being ignored by the desk person. Just as we were driving into town, the hotel called me in my car and said the room I booked was having plumbing problems and that we would have to stay in another room. This is the second time that the room I booked online was not available when we arrived on the property. We drive about 5 hours to get to Vacaville, and ambushing us at the last moment to say the room we booked is not available anymore does not give me a chance to check other hotel options. I shouldn't have to look for other options after we have arrived at the hotel, that's why I make the reservations ahead of time. Our experience at this property keeps slipping each time we stay. Instead of Hyatt House Vacaville being our Go-To hotel, I will need to consider other properties next time. It's simply too bad.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Thank you for sharing your honest experience, James. It is disappointing to hear that your visits to us have become less enjoyable over time after so many years of choosing Hyatt House Vacaville. We understand how frustrating it must have been to have your reserved room changed again at the last minute, especially after a long drive, and we are sorry for that disruption. We also regret that the service at check-in and the quality of our breakfast did not reflect the standards you have come to expect from us in the past. Your comments have been shared with both our Guest Relations and culinary teams so we can address these areas. We truly value your loyalty over the years and appreciate you letting us know what has changed for you. Thank you again for helping us understand your perspective. We are grateful for the opportunity to improve.
You should stay here
Lovely property. Bright and clean. Modern. Friendly and helpful staff...sometimes they feel a bit understaffed but they are making it work. We stayed there twice within two months and can't wait to book again. Comfortable beds. 1BR suite was roomy and comfortable.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
We are so pleased you enjoyed your time with us at Hyatt House Vacaville, Camper64839390044! It is wonderful to know how much you appreciated our bright and modern property, as well as the comfort of your room. Our team truly values having returning guests like you, and we are always happy to help however we can, even when things are busy. Thank you for choosing us, and we would love to welcome you back again soon!
Would stay again!
Stayed at Hyatt House Vacaville in May 2026 with family. We had a great experience. Staff was excellent and super accommodating to requests. The pool was nice and clean. The gym had all new equipment (3 treadmills, 2 ellipticals, peloton bike, weights, and the multi use machine with pulleys). Breakfast was a great spread filled with scrambled eggs, hard boiled eggs, potato’s or tots, bacon or sausage, pancakes or French toast or waffles. Lots of bread options, oatmeal, cereal. I really loved that they had oat milk available. That was awesome! The location is just a few minutes drive to the outlets malls, tons of food options, and fun activities for kiddos like a carousel and train. The hotel is in new condition. I would definitely stay here again if in the area!
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
We're absolutely delighted to read your wonderful review, H6050HKjessies! It is so rewarding to know that your family felt welcomed and well cared for throughout your visit to Hyatt House Vacaville. Hearing that our team members made such a positive impression, and that you enjoyed the pool, gym, and particularly the variety at breakfast—including the oat milk—means a lot to us. Your feedback about our location and the convenience for both shopping and family activities brings a smile to our faces. We strive to offer a comfortable, inviting environment and it is fantastic to know you enjoyed your guest room and the new condition of our hotel. Thank you for sharing your experience with future travelers. We would love the chance to welcome you and your family back whenever you are in the area!
Great Stay with no issues
The hotel was clean, quiet, parking is plenty. The rooms were large and bed was comfy. I really dont know if I even want anything more when Im staying at a hotel!
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
This feedback truly brightened our day! Hearing that your guest room was spacious, comfortable, and quiet is exactly what we hope for every guest at Hyatt House Vacaville. We are so pleased you felt everything you needed was already here and that parking worked well for your visit. We look forward to welcoming you back whenever your travels bring you our way!
Worth It!
The room was super clean! The TV was awesome and the WiFi was fast. The bathroom was clean and very neat. The breakfast was amazing. They had a good selection of foods. 10/10
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
We are absolutely delighted to hear how much you enjoyed your visit, Karina! Knowing that your room and bathroom felt spotless and that you appreciated our WiFi, TV, and breakfast selection at Hyatt House Vacaville is wonderful. We would love to welcome you back for another great stay!
Very Comfortable Stay
The hotel was extremely comfortable and exceeded my needs during a recent trip to Vacaville for business. The room was spacious and nicely decorated. The bed was very comfortable. The gym was small but met my needs. I didn’t use the pool during my stay, but it’s nice to know that is there. I also used one of the business computers in the lobby during my stay.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
It is wonderful to hear your recent visit went so well, Estella! We are so pleased that your room at Hyatt House Vacaville felt spacious and inviting, and that everything from the bed to our gym helped make your business trip more enjoyable. Knowing you found what you needed, and even got to make use of our business amenities, truly makes our day. We hope to welcome you back again soon!
Loved hotel
Great hotel stay / very clean and updated /great staff / great price for the hotel and location the guest were all very nice!
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Sandra, reading your review truly brightened our day! It’s wonderful to know you found Hyatt House Vacaville clean, updated, and welcoming, and that our team could make your visit memorable. We are glad the location and value suited your needs, and we appreciate you mentioning the positive atmosphere from fellow guests as well. We hope to welcome you back for another fantastic stay!
Loved our stay here!
Amazing hotel! Friendliest staff ever! Clean and updated rooms. Great breakfast with lots of options. We will definitely stay here again when we are in town.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Marcia, thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your time at Hyatt House Vacaville and that our team made you feel welcome. It’s great to know you appreciated our comfortable rooms and breakfast offerings. We look forward to welcoming you back whenever you’re in the area.
You won't be disappointed in your stay here!
The staff make this hotel a wonderful place to stay from being greeted at the front desk to entering a clean beautifully taken care of room then on to an amazing breakfast that has great food choices and changes daily. Its safe, well lit parking with plenty of room for bigger vehicles . The staff are always helpful and pleasant. The pool is clean and heated with an accessible chair lift to enter or use the stairs. Its a great family gathering place! They consistently take amazing care of us every time we stay here!
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Rhonda, thank you for your wonderful feedback! We’re delighted to hear you felt so welcome at Hyatt House Vacaville and that our team, amenities, and breakfast stood out during your visits. It’s great to know you find our property comfortable and inviting for family gatherings. We look forward to welcoming you back again soon.
Great Consistent Experience
Nicely done hotel that has good gym and outdoor pool. Full breakfast each day. Staff are friendly and efficient. Works perfectly for me as central location to visit family & friends in Sacramento, Fairfield, Napa, Santa Rosa, and Walnut Creek.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Ambassador401858, thank you for taking the time to share your experience. We're pleased that our convenient location suited your needs and that you found our gym, pool, and breakfast offerings enjoyable. Our team takes pride in delivering efficient and friendly service, so your compliments truly mean a lot. We appreciate your feedback, and we hope to see you again soon.
Hyatt House Vacavills is Awesome!!!
Hyatt House was awesome and such a nice stay for my family. Loved our room, the 5 am coffee and wonderful breakfast. So happy you are all pet friendly too, though I did not take my pup this time. The staff were all so friendly and helpful. Thank you so much.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
Christine, thank you so much for your kind words! We're delighted you and your family enjoyed your stay at Hyatt House Vacaville and that our team made you feel welcome. It's wonderful to hear you appreciated the early morning coffee, breakfast, and our pet-friendly atmosphere. We hope you'll bring your pup along next time— we'd love to welcome you all again soon.
Relaxing peaceful stay in a very comfortable hotel...
We were visiting from the East coast for a week for a family wedding. It is a beautiful, clean, and inviting hotel. Staff were all welcoming and friendly. Our one bedroom suite was very comfortable, a veritable home away from home. The complimentary breakfast was excellent. I especially enjoyed the omelet bar, made fresh while you wait! We will definitely stay again when visiting family.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
CityGirl4450, thank you so much for your wonderful feedback! We're delighted to hear you enjoyed your stay at Hyatt House Vacaville and felt so comfortable in your suite. It’s great to know our team made you feel welcome and that the fresh omelet bar started your mornings off right. We can't wait to welcome you back on your next visit!
Just ok
We’ve been going to this particular Hyatt house for years. This time was not so great. Our shower pressure and shower head was in such a poor state that it only produced a mild drizzle of water about one foot from the shower head. Also the door didn’t lock due to a sticky mechanism. Fortunately I always push on the door before leaving and noticed it would pop open. The door was fixed the first day, however the shower took three days to replace. They had the part but no contact with the maintenance person who repeated ignored their radio requests. This took three days with three different front desk personnel. This was so below the service we’ve received in the past many years. Not much else to say. No one seems to be in charge nor know any definite answers.
General Manager, Agency / Consultant at Hyatt House Vacaville, responded to this review
lmarietaylor, thank you for taking the time to share your experience. We're sorry your recent visit didn't meet your expectations, especially given your history with us. Your comments about the maintenance and communication challenges have been shared with our team, as your feedback is important in helping us improve. We appreciate your loyalty and hope we have the opportunity to provide you with a better experience in the future.
Showing 20 reviews since October 21, 2025.