FAQs

Our front desk is staffed 24/7, and our team is always available to assist you.

Check-in is at 3pm and check-out is at 12pm. Early check-in and late check-out are available for an additional fee.

Accessible rooms with mobility and communication features are available.

All common areas, entrances and facilities include accessible features.

We do not offer a shuttle service.

Parking is available off-site across from the hotel for $27/night.

Yes, guests may enjoy access to our 24-hour fitness center, accessible with your room key.

Yes, the Breakfast Bar, Terrace Lounge and RoofTop at Exchange Place.

Room service is not available at this time.

We have the Rooftop restaurant with the skyline view of NYC.

Call the hotel directly at (201) 395-0500, or you can email the guest service team at lgaxj-guest.services.hh.jersey.city@hyatt.com

Yes, a complimentary daily breakfast is included as part of your stay.

The hotel is entirely non-smoking.

Yes, the hotel is pet-friendly; however, pet fees do apply. For full details, please refer to our Hotel Policies page.

Yes, we allow up to two dogs per room. Weight limits may apply. For full details, please refer to our Hotel Policies page.

Cribs are available upon request. Rollaway beds are not offered.

Our hotel offers spacious rooms, meeting spaces and flexible dining options, ideal for all groups.

Yes, complimentary Wi-Fi is available throughout the hotel for all guests.

Yes, digital check-in and digital key features may be available through the World of Hyatt app.

Policies vary by rate and date. Please review your reservation details for specifics.

A method of payment is required at check-in for room, tax, and incidentals.

Early check-in is based on availability and must be requested with front desk staff. Additional fees may apply.

All guest rooms include a pull-out sofa with the exception of Den rooms.

Yes, all suites feature a kitchenette.

All guest rooms include both.