FAQs

Our breakfast is served as an open buffet, while lunch and dinner are offered à la carte in our restaurant. Free Wi-Fi is available in all of our rooms and public areas. In addition, we provide a gym, game room, indoor pool, and sauna services for our staying guests. Guests can also purchase ready-to-eat food, personal care items, and alcoholic or non-alcoholic beverages from the market located in our hotel lobby

Due to our hotel’s concept and location, it is preferred by guests traveling for business, those passing through via transit routes, and guests staying for health tourism purposes.

Check-in time at our hotel is 15:00, and check-out time is 12:00. Early check-in and late check-out options are available subject to the hotel’s availability.

Although our hotel does not operate under a resort concept, in addition to accommodation services, Wi-Fi, gym, game room, and sauna facilities are included in the room rate. Furthermore, complimentary coffee and snack service is offered between 17:00 and 19:00. Subject to availability and hotel policy.

Guests may leave their luggage at the hotel before arrival or after check-out. In long-term situations, we can obtain and record the necessary details from the guests and, if required, store their luggage until their next stay.

Guests may have cargo or packages delivered to the hotel either before their arrival or during their stay. Please note that the hotel does not provide a service for sending or shipping any cargo or packages left at the hotel to an external address.

Our rooms are basically divided into three categories. The Standard Room (Den King) is 33 m² in size. Studio rooms are 43 m² and feature a bedroom along with an open-plan kitchen. Our Suite Rooms range between 55–58 m² and consist of one bedroom and one living room, and they also include a kitchen similar to those in our studio rooms.

All of our rooms are equipped with a work desk as well as both local and US-type power outlets. Guests can enjoy high-speed premium Wi-Fi access in all hotel rooms and throughout all public areas of the hotel.

The products used in our hotel (such as sheets and duvets) are provided as hypoallergenic.

Unless otherwise stated during the stay, daily housekeeping service is provided for all rooms. In addition, customized housekeeping services are also offered in line with notes taken for guests’ individual needs or special circumstances.

We offer facilities that allow our guests—especially those with disabilities or special needs—to use our property comfortably and safely. These include accessible rooms, wide corridors, elevators, and fire escape stairways.

Our rooms with kitchenettes are equipped with large, full-size household refrigerators, while our standard rooms are furnished with mini refrigerators.

Due to the hotel’s concept, room service is not available.

Due to the size of our Studio and Suite rooms, we have sufficient space to convert our foldable sofa beds into beds for guest use. Please note that our hotel does not offer additional extra bed services.

Housekeeping services are provided for all rooms.

Filtered drinking water stations are available on every floor of the hotel.

Our hotel is located 30 km from the nearest airport, Sabiha Gökçen Airport (SAW). Additionally, the hotel is 40 km away from Kocaeli city center.

Complimentary shuttle service is provided for guests of companies and firms contracted with our hotel. For all other guests, transfer services to the airport and other locations are available for an additional fee.

For local transportation, we recommend the Gebze Marmaray (train) station, which is the closest to our hotel. For intercity travel, we also suggest using the high-speed train located at the same station.

Our hotel does not have a contracted rent-a-car service or any similar arrangement.

Valet parking service is not available at our hotel.

Electric vehicle charging stations are available in our outdoor parking area.

Our hotel has a contracted taxi stand that provides 24/7 service exclusively for our guests.

There is no hairdressing service available at our hotel.

Although our hotel does not have a full spa concept, it does feature a small indoor pool, a sauna, and a fitness center.

No prior reservation is required for our hotel’s restaurant services.

Our indoor pool is open and available for use throughout the year.

High-speed premium internet service is available.

All guest rooms are equipped with smart TVs; however, streaming platforms and casting services are not currently available.

In accordance with applicable laws and regulations, mobile or online check-in is not available at our hotel. Guests are required to be physically present during the check-in process. Additionally, the digital key option available on the application cannot be used, as it is not compatible with our key system.

Our hotel does not have a dedicated family suite; however, some of our suite rooms can be used as family rooms, as they consist of connecting rooms (1 suite + 1 standard room).

For children, we provide baby cots, high chairs, and three children’s menu options. Apart from these, no additional activities are offered.

Large groups can be accommodated depending on availability and the number of rooms required. However, due to the hotel’s location and physical limitations, large-scale events and wedding organizations cannot be hosted.

Our property is pet-friendly, and we accept pets weighing up to 15 kg. A one-time pet fee of €30 is charged per pet for the entire duration of the stay.

In accordance with our pet policy (size limits, restrictions, and fees), you may bring your dog to the hotel.

Our facility is equipped with elevators suitable for wheelchair use. We also offer specially designed rooms for guests with disabilities, and accessible restrooms are available in common areas. Upon request, staff assistance can be provided if needed.

Cancellations must be made by 3:00 PM local time at least two prior to arrival. Otherwise, a charge equivalent to one night’s room rate will apply.

Members of the World of Hyatt loyalty program enjoy exclusive benefits, member rates, points earning opportunities, and personalized stay experiences.

Our sales team offers special negotiated rates for corporate clients, long-stay guests, and group bookings.

We offer early check-in subject to hotel availability.