Hotel Policies

Pet Policy

Your pets are welcome at Hyatt House Houston Medical Center. Bring up to two dogs along when you stay with us. All dogs must be housebroken. 

FEES:  

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

WEIGHT LIMITS: 

One dog: 40 lbs 

Two dogs: 75 lbs combined

Package Handling & Storage Fees

A fee of $150 will be charged if the hotel has to store 8 or more packages for a guest.**Less than 8 packages could incur the Package Handling and Storage Fee based on weight and dimensions.

Credit Card Deposit and Authorizations

A credit or debit card is required at check-in; cash deposits will not be accepted. Your debit or credit card will be authorized for Room Rate + Tax + $50 per night for incidental charges at check-in.

By the terms and conditions of most financial institutions, this will hold these funds, which will not be available in your account. The hold will appear as a pending approval or transaction on your account. We do not have the ability to process your debit card as a credit card. Upon departure, if you elect to settle your guest account with the debit card presented at check-in, we will process the charge within one (1) business day; however, the original hold could remain on your account for up to 10 business days within the United States. The process may take up to 30 days with international financial institutions.

Early Check-In / Late Departure Fees

Early check-in and late check-out fees may apply during your stay.

• Early check-in is available by request for $75.00 plus applicable taxes, and is subject to availability.

• Late check-out is available by request for $75.00 plus applicable taxes (until 4:00 PM), and is also subject to availability.