Hotel Policies
General
Any guest 13 years of age or older will be considered an adult and is subject to adult pricing.
Connecting rooms are available; please contact the hotel directly for details.
Should guests require decorations for special occasions, please contact our team on +49 (0) 6196 5824 1234 or email us on hhfrankfurtgoetheplatz@hyatt.com. Please note that bedrooms decorated by guests (including the use of any type of confetti), will carry a professional cleaning services charge of €250 per bedroom per stay. Confetti of any kind is not permitted throughout the hotel.
REQUIRED AT CHECK-IN
- Please note that we accept all common credit cards as well as cash payments.
- Please note that the original card used for booking must be presented on check-in.
- A pre-authorization for the total stay plus €50 per night will be taken on arrival from the valid payment card used to make the booking.
- Government-issued photo ID / passport for all non-German citizens.
- Minimum check-in age is 18.
VAT Policy
The VAT in Germany currently is being charged at 7% for accommodation charges and 19% for any food and beverage charges.
Accessible Rooms
Should guests require accessible accommodation, please contact our team on +49 (0) 6196 5824 1234 or email us on hhfrankfurtgoetheplatz@hyatt.com to confirm availability. Please note that accessible bedrooms cannot be guaranteed unless confirmed in writing by our hotel team prior to arrival. To avoid disappointment, please contact us as soon as possible to check availability and make arrangements.
Smoking Policy
Hyatt is committed to providing a smoke-free environment and any room found to have been smoked in is subject to a €250 fee.
Pet Policy
We welcome dogs, we just ask you keep them on a lead in a public area. All pets must be house-trained.
Fees: €25 per dog per night
Weight Limits: Only dogs weighing under 25 kilograms are permitted. Two dogs may be allowed in a room or suite, provided their combined weight is under 40 kilograms.
Pet Policy
We welcome dogs, we just ask you keep them on a lead in a public area. All pets must be house-trained.
Fees: €25 per dog per night
Weight Limits: Only dogs weighing under 25 kilograms are permitted. Two dogs may be allowed in a room or suite, provided their combined weight is under 40 kilograms.
City Tax
The city of Frankfurt charges a tourism tax of €2,00 per person per night.