Reviews

The location of hotel is convenient it’s close to major parkways and highways so easy to navigate. Atmosphere of hotel is nice always smells clean. My room was not 100% clean when we got there (check in is 3pm we arrived a tad later due to traffic and room was still not clean) there were items left in the fridge, the kitchen counters and stove top were disgusting. I have young children so of course I had no choice but to clean it all myself. For about $500 for 2 nights I’d say that’s very offputting. When booking on their website it has a section for special requests ie: close to elevator etc I requested extra loose sheet and extra bath towels they were not in the room when we got there.. I asked the woman at the desk for them and still did not recieve. I was a little disappointed with this stay if I’m honest. We used to stay at the other Hyatt location in Parsippany but we had wayyyyy too many issues there as loyal members World of Hyatt House we were so happy to find this location up until this stay..

This location is great. The staff is so friendly and helpful. Breakfast is good. The beds and sheets are comfortable. You won't be disappointed!

Room smelled like old cigarette smoke stench. When addressed to front desk it seemed like a non concern. They ensured me they would have house keeping address but that never happened.

We had a very pleasant stay at Hyatt House Parsippany/Whippany. The location is peaceful, with beautiful green surroundings and a quiet atmosphere. The rooms were spacious, clean, and comfortable, making our stay very relaxing. The staff were friendly, courteous, and always helpful. Overall, a great place for a comfortable and peaceful stay, especially for families. We would be happy to stay here again and highly recommend it.

Very nice clean pool. Spacious room with a full size fridge and freezer.. 2 TV and a huge shower the water pressure was great...

It's a Hyatt so you know everything will be great. This one did not disappoint. We had a great stay as always. There was a time we would avoid Hyatt thinking it costs more than other chains. The rooms are always nicer and bigger than most hotels and the rates are comparable or better than other hotels. Hyatt's rates and quality are consistent up and down the East Coast so we know what to expect.

I am writing to share a very disappointing experience I had during my recent stay at Hyatt House Parsippany/Whippany. I have been a loyal Hyatt guest for years and am an Explorist member, and this is honestly the worst customer service experience I have had at a Hyatt property. When we checked into our room, it was extremely cold. We attempted to adjust the thermostat, only to later learn that the heating system is disabled during the summer months. By the time we returned to the front desk, we were informed that maintenance had already left for the evening, so there was no way to resolve the issue that night. As a result, we spent the night in an uncomfortably cold room. Even after turning off the air conditioning, the room remained cold. The comforters provided on the bed were very thin, and we ultimately had to request additional blankets. Because only one employee was working, I had to come downstairs to retrieve them myself. While I understand staffing limitations, the overall experience was frustrating and inconvenient. The following morning, I spoke with Assistant General Manager Jerry in hopes of discussing what had happened. Unfortunately, the interaction was even more disappointing than the issue itself. Rather than acknowledging the inconvenience, Jerry repeatedly told me that what happened was simply the hotel’s policy and stated that it was “not an inconvenience.” When I explained how the experience had impacted us, I felt that my concerns were dismissed instead of heard. At one point, he suggested that I could simply stay at another Hyatt House location, even after explaining that the issue had already disrupted our stay. Instead of looking for a way to restore confidence or goodwill, I was left with the impression that he simply wanted to end the conversation. I was not expecting perfection. Mechanical issues happen, and I understand that not every problem can be resolved immediately. What I did expect was empathy, ownership, and a genuine effort to make things right. A sincere apology, acknowledgment of the inconvenience, or even a small goodwill gesture would have gone a long way. Instead, I left feeling unheard, unvalued, and disappointed. That is not the level of hospitality I have come to expect from Hyatt.

This hotel is used as a long term residence for people. Expect to see drug addicts wandering the halls and the smell of pot smoke. Rooms were clean. Housekeeping will come at odd hours. Easy walk to Panera and a grocery store. Overall, not horrible, but I can’t wait for the new Marriott to open.

The rooms were clean and the staff was friendly. Breakfast was good. This was a great hotel to stay in with Kids. Plenty of roomto move around with the bedrooms, bathrooms, and living area.

While the hotel itself is beautiful and has a great deal of potential, the majority of our interactions with your staff left us feeling completely unwelcome. The only employees who consistently treated us with kindness and respect were the kitchen staff. Unfortunately, that was not the case with nearly everyone else we encountered. Throughout our stay, I intentionally avoided requesting room service because I did not want to create extra work for the housekeeping staff. The only thing I asked for was extra trash bags since we were cleaning our own room. Instead of a simple, courteous response, the housekeeper rolled her eyes, smacked her teeth, and said, "Really? Which size?" I was shocked by how disrespectful and unprofessional that interaction was. In addition, none of the housekeeping staff ever greeted us. Simple gestures such as returning a "good morning" were ignored, and most employees appeared irritated whenever they were approached. We also experienced an issue with our room key. After it stopped working, we politely asked a housekeeper for assistance. She immediately responded, "Nope, go to the front desk." We went to the front desk, received a replacement key, and it still did not work. We then asked another housekeeper for help. She verified our room information and let us into our room without any issue. This raises the question of why the first employee refused to assist us when she clearly could have. One of the most upsetting experiences occurred on the morning of July 4th when we went to the pool shortly after it opened. A pool employee, whom I believe was named Oscar, came outside yelling aggressively at guests, saying he was going to close the pool and that everyone needed to leave. His behavior was intimidating, completely unprofessional, and unacceptable. It honestly felt like he was looking for a confrontation. No paying guest should ever be spoken to in that manner. Employees who interact with customers should know how to communicate respectfully, regardless of the situation. To make matters worse, there was a power outage during our stay. I understand this was due to storms and outside of the hotel's control. However, traveling with my baby made the situation especially difficult, and I was surprised that a hotel of this size did not appear to have adequate backup systems in place. There was also a fire alarm during our stay, and once again there was little communication from staff. Guests were left confused, and employees did not seem to have a sense of urgency or provide reassurance during either incident. Overall, what should have been a relaxing family vacation became an incredibly frustrating experience. Customer service can make or break a stay, and unfortunately, the poor treatment we received overshadowed the positive aspects of the property.

Stayed 10 days. Room was very nice and comfortable. Front desk and housekeeping excellent. Great location for us. However, disappointed in the breakfast. Eggs tasted like powdered eggs which they were. Always had to ask someone to clean a table so we could sit. Tv was not good. Had to wait forever to go one.

Hyatt House was an excellent place to stay. While the lobby and common areas were just average, the room itself was exceptionally clean. It smelled clean, looked clean, and was very nice. The beds were comfortable, it was obvious that not only the sheets and pillow cases, but all bedding was fresh. The bathrooms were very clean. The breakfast was good. This is in a safe location. Parking was included. Close to everything. We will stay here again!

My overall experience at the Hyatt House Parsippany/Whippany definitely exceeded my expectations, largely thanks to the incredible team on-site. Right from the start, Alejandra and Ericka were amazing front desk hosts. Their warmth, kindness, and professionalism stood out immediately and set a fantastic tone for the stay. The hotel itself was comfortable and well-maintained, but it is truly the staff that makes this property special. The exceptional service even extended past our checkout. My brother unfortunately left his keys behind at the hotel. Gennaro "Jerry" Duva, the Assistant General Manager, has been incredibly helpful, proactive, and communicative about coordinating and mailing them back to us. It is rare to find a team that provides such seamless, outstanding care from check-in to post-stay logistics. I highly recommend this property and would absolutely stay here again!

Our flight was late so we called to let them know we would be arriving shortly. Earlie I received an email to do online check in but was going to wait because it said if you plan on using a different card than the one on file, I would need to wait or the card on file would be charged. So I chose to wait because we were going to use my husbands card. The clerk checked us in without even being asked to do so, or asking if we wanted her to check us in. Wen she said you're checked in I said wait.. no don't do that because I don't want the card on file to be charged I will be using a different card, but she had already ran it. She was rude and not accommodating what so ever on the phone so I just hung up. When we arrived I was so tired and didn't feel like dealing with it so we got our keys and went to our room. So besides the check in with the front desk clerk fiasco, it was good. The beds are comfortable. Rooms were clean. Breakfast was good.

You will not be disappointed in this hotel. Every morning there is a large breakfast buffet with quality food and coffee. The room is also very comfortable with a well equipped kitchen and a very comfortable mattress. I have a bad back and I slept like a baby. It is also very quiet and located near a large grocery store.

⭐⭐⭐⭐⭐ I am a regular guest at Hyatt House Parsippany, staying here almost every year, and this visit truly stood out. Despite arriving during a snowstorm, the hotel operations were exceptional. The property was continuously cleared, brine was proactively sprayed, and all services ran seamlessly. Most impressive was the commitment of the staff everyone turned up, stayed attentive, and ensured guest safety and comfort without a single hiccup. This level of preparedness and execution during extreme weather speaks volumes about the team and management. Truly dependable hospitality. Kudos to the entire Hyatt House Parsippany team well done!

The hotel itself was nice, and the breakfast was satisfactory. The front desk was rude and not helpful at all! I had to ask to speak with a manager to resolve my concerns!

Very comfortable room but I would have liked to be asked if a room by elevator was ok instead of having a room with a blocked view right above the entrance for 5 days. Cant understand why you need to pay for parking if not a member. Otherwise we always like staying here very convenient to major roads and restaurants.

Avoid this hotel if you can. Dirty sheets. Hair and rust all over toilet and shower area. Shower gel container was empty . Had to use shampoo instead.

Nice, spacious, clean rooms. Cleaning staff friendly. But, be aware you need to pay for parking in their own lot! Breakfast had a lot of options.