Reviews

Clean rooms and amenities. Staff went above and beyond and were incredibly helpful. Overall a great experience and would highly recommend!

Comfortable, clean hotel. My room was large and included a kitchen, which was very convenient for the length of my stay. The free buffet breakfast was very good with many more breakfast selections than most other hotels. The front desk staff was welcoming and helpful.

I really loved my experience at this property. I was there for 3 weeks and everyone was sooooo nice to me. I felt very safe and the location was so convenient. I have already booked for next year!

We have been staying at the Hyatt house East in Parsippany for about the last year and a half every time we go to visit family in New Jersey. The service there is wonderful. The staff is always friendly helpful they go above and beyond. The rooms have always been clean. The breakfast is wonderful. As Hyatt members or maybe even you don’t have to be a Hyatt member I’m not sure but we have been given early check-in when it’s available, which is very helpful when you’re traveling and arrive earlier than you had anticipated.

Needed a place to stay for one night. We were visiting family in the area and always loved Hyatt hospitality so booked one night stay. We checked in late around 9 PM Everything went smoothly When I got to the room noticed it was warm and muggy I thought that they had just turned on the air-conditioner and in a little while it would cool down Thermostat was set to 68 it was blowing air so I thought OK. Two hours later temperature was still 74 degrees Fell asleep woke up after 12 AM it was now 75 degrees Too late to do anything. I had to get up early to go into NYC so I dealt with it Needless to say I didn't sleep very well. I just think they should have known of the problem. When I told the front desk in the morning. He said nothing Not a peep! That didn't feel good. Guess I'll have to check to make sure everything works on my next stay at Hyatt. By the way that was my first bad experience at a Hyatt.

Awesome experience! Staff are friendly and really nice. everything was just right, the rooms were perfect, beds were comfortable, kitchen was useful, pool area was just right, plus there's place to sit and enjoy outdoors

Wonderful place to stay! The room was very nice. Restaurant was close by and the breakfast was excellent. I’ll be stopping in again soon.

Great hotel Friendly and clean great staff !!! Pool was great and clean AC was great as was housekeeping !! easy to park as well

I've been a Hyatt client for 7 years. I started at Hyatt of Buffalo where the service was ALWAYS outstanding. I would rate them a 6 STAR hotel. I also stay at the Hyatt Parsippany and this past weekend we had 126 friends at the hotel. Hyatt Parsippany went WAAAAY ABOVE and WAAAAY BEYOND for us. I rate them a 10 STAR for this weekend. Thank You Hyatt.

Great location; easy on/off the I-80 and I-287. Sharing the same parking lot is a small plaza with a Dunkin (though temporarily closed), Jersey Mike's, and an excellent local Italian restaurant, Annabella's. However, some words of caution for potential hotel guests… First, and this may have been my fault for missing it, but be aware that the parking costs $15/night. I had certainly assumed that because the hotel is in the suburbs, there would be no overnight parking fee. This fee is inexplicable since parking is not a premium as it is in urban/city locations, and also, because it's an ungated lot. I've never had to pay for parking at a hotel that didn't have gated parking. At the very least, they should add the option to pay for it via the room charge instead of having to scan a QR code and pay a third-party vendor. This may be part of the property owner's lease agreement, and not the fault of the hotel, but it should be made clearer on the hotel website and when booking a room. Check-in was fine; the front desk clerk handed me the correct amount of key cards without me requesting the quantity, and he shared all the pertinent hotel information in a succinct and friendly manner. On our way to the room, there was a ceiling leak in the hallway that smelled…less than welcoming. We got to our room, which looked a little outdated, but still fine, but when we were going through it, we found the previous guests's clothes (a pair of Gap jeans and a pink Gap polo shirt, plus underwear, though at least that had been put into a laundry bag). The fact that a bright pink shirt had been hanging in the closet made us wonder what else housekeeping had missed when cleaning the room. The front desk clerk apologized and seemed taken aback at the situation, but offered nothing else but an apology. I have been given some kind of compensation for much less at other hotel chains. In addition to the dirty clothes, the silverware and dishes in the drawers and cabinets were smudged with some caked-on food bits, so we had to run a dishwasher cycle ourselves. Getting the small kitchen is a prime reason to opt for Hyatt House brand hotels, but if you have to do the dishes before you use them, it leaves something to be desired. Also, the room next door to ours was a housekeeping/mechanical room, and every hour or so, something would turn on and be extraordinarily loud through the living room wall. The soundproofing on the windows in both the living room and bedroom were also not enough to keep out the sounds of noisy pool guests close to midnight. All of my previous Hyatt House experiences have been universally positive. And, in fact, this was the only time in my entire life that I've gotten to a hotel room and found dirty clothes still in it. It was really stunning that something so obvious could have been missed when cleaning the room for a new guest, especially when dirty clothes, and in particular dirty underwear, are of great concern for the health safety of guests. I'm just glad I was the one who found it and not one of my kids, who may have started digging through the bag of dirty underwear, not knowing what it was. I've always had a good experience with Hyatt-branded hotels, but I'm thoroughly disappointed by this experience, and the fact that we were offered no compensatory measures in return has made me question the dedication to customer care of this Hyatt House, and the Hyatt brand in general.

Excellent location! Very clean facility, clean room and courteous staff. Breakfast was excellent. Would recommend! Thank you!

Hotel was nice and clean, rooms are spacious, and close to a few places nearby for food. My main gripe is with the parking policy, where the hotel outsources parking to a separate management company that you pay through a QR code. Basically, the hotel doesn't deal with managing parking at their own property, which means they're no help when there are questions. And even if the parking lot is nearly empty during the off-season, there's still a presumption you have to pay for parking. It's truly stupid.

My husband and I stayed at the hotel and the staffs were super friendly! Definitely when we go to NJ again, and we need syay in a hotel, we will book there again.

Friendly front desk! Very clean hotel and very comfortable bed!! We will definitely come back to this hotel when we visit our friends in this area.

Awesome hotel staff super friendly great breakfast . Clean .great maid service highly recommended !!! Would def stay there again

We had a great experience up until the toilet started to clog and became unusable overflowing in the room with fecal matter and urine and my 7 month old is sleeping in the next room. When my spouse reported it to the desk she handed him a plunger and he tried to resolve the issue without waking us. It was unresolved and I had to ASK for a room change so then we had to pack up all of our belongings and wake the baby to move to a new room in the middle of the night. I have reached out to multiple channels and no prevail. No one has gotten back to me to resolve or rectify this issue.

We had a great experience up until the toilet started to clog and became unusable overflowing in the room with fecal matter and urine and my 7 month old is sleeping in the next room. When my spouse reported it to the desk she handed him a plunger and he tried to resolve the issue without waking us. It was unresolved and I had to ASK for a room change so then we had to pack up all of our belongings and wake the baby to move to a new room in the middle of the night. I have reached out to multiple channels and no prevail. No one has gotten back to me to resolve or rectify this issue.

We were in town for a family event and were very pleased with Hyatt House. The room was clean and comfortable and had everything we needed for an enjoyable stay. Our room had a full kitchen which we'll utilize during our next visit; we were out and about this weekend, so we didn't get to use it. Breakfast was very good and had lots of options.

Stay was not as per expectation, cleaning /service was not upto standard,TV showing channel not available, staff was not quite friendly

Stay at the nearby Sheraton instead. This hotel was not up to the usual standards of a Hyatt House property. And paid outside parking with no security.