Reviews

A deeply disappointing stay at the Hyatt in Broomfield. The excessively loud air conditioner constantly cycled on and off, while a recurring humming and vibration behind the headboard made sleeping difficult—even with earplugs. Towels and bed sheets were never changed during my stay, and my World of Hyatt membership went unacknowledged. Basic comfort and housekeeping fell well below expectations.

I’ve stated this Hotel over the last 12 years at least 20 times. Probably much more. This is the worst condition I’ve ever seen it and the worst service I’ve ever received. It had black mold on the wall by the shower the size of about two hands and on the stainless steel shower rack. No one called me to apologize about this after I moved rooms. The stove top didn’t work and the microwave convection oven did not work. There was one spoon where at this property they’re supposed to have full serveware and even Pyrex containers. There were two Pyrex no covers for them. There’s a complete lack of maintenance.

Place is rundown, needs serious work. Toilet leaked profusely the entire time. The glass shower door was dislodged, so that if you close the door, the glass would bang against glass. BREAKFAST IS INEDIBLE. They present some egg-shaped substance that tastes nothing like eggs. As if they left a McDonald's tube egg in the sun for too long. AWFUL. Day staff can't be bothered. Night staff was great, actually helpful.

check in was a breeze and they were so helpful and welcoming….worth going back for him alone. Room was clean and everything was in order, would definitely go back if the need arrises

The two biggest issues during my 4-night stay were privacy and breakfast. On my first day, I had a Do Not Disturb sign on the door and found an unbranded card slipped underneath saying that, despite a guest’s request for privacy, hotel policy requires staff to enter the room at least once every 24 hours. No one had knocked before leaving the card. I specifically wanted privacy and a quiet place to work and decompress, so instead I spent the stay wondering when someone was going to show up for this mandatory room check. When I asked the front desk about the card, they said they had never seen it before. Even stranger, no one actually entered or attempted this supposed 24-hour check during my four-night stay. Then on checkout morning, housekeeping knocked at 8:57 a.m. despite the DND sign and a noon checkout time, just to ask whether I was still there. Earlier in my stay, I had heard housekeeping have essentially the exact same exchange with another annoyed guest asking, “Isn’t checkout at 12?” If I had been sleeping or already in a work meeting, I would have been even more frustrated. Breakfast was also surprisingly poor. For multiple mornings there was essentially no protein available other than sausage gravy. Staff said the Sysco truck had arrived late, but there seemed to be no backup plan for a basic breakfast offering. I stayed here a couple of years ago and remembered it as a beautiful, new-feeling, well-run property. This visit felt very different. Several things in the room were broken and the cleaning was noticeably poor. Individually, any one of these things would have been minor. Together, they gave the impression of a property that has declined substantially in upkeep, staffing, and operational coordination.

Filthy and outdated very disappointing for being a member and not being taken care of… I could expect this from a Hilton or best western but I am dissatisfied and expect a full refund of points or reimbursement

The location was good and quiet. The room was bigger than anticipated and very clean. I am very particular about the bathroom. It was very clean and had absolutely no odor. The breakfast was alright and I have no complaints. I wish there were more vegetarian options other than breads.

Very clean. Most of the staff are awesome. The rest are very nice. The breakfast was good. They had healthy options. The gym was suitable.

Great place between Boulder and Denver, Colorado. Perfect for the many cultural activities in the area. The quiet room provided comfort and all the expected amenities. Breakfast was satisfying and well stocked. The facility was clean and polished. Reception arriving and leaving was efficient. All in all, a great stay.

Nice space in a good location to get to Boulder to see family. The staff was very friendly. We had everything we needed in the room. The only issues were small, and they had to deal with maintenance of the bathroom (although it was very clean).

The hotel has an excellent location. Breakfast is not really good. And the staff at the front desk is not very welcoming. The hotel rooms are comfortable and spacious. Free parking, the internet is terrible.

Affordable option that feels fancier than most hotels. Staff is very friendly and helpful. The amenities are great and I would book here again and again.

Not a bad location or hotel, a few improvements needed on housekeeping and front door staff. Neither was terrible but there was definite hiccups during our stay

Beautiful, new hotel! Has great amenities including pool, grilling area and even a pool table! I highly recommend this hotel!

We really enjoyed our 2 nite stay at this hotel! Staff was knowledgeable, friendly and helpful. Room was super clean, pleasant and quiet. Location was perfect for the sightseeing we wanted to do. Walking distance to a Starbucks, a wine and spirits store and a pizza place that was not fancy but wow the pizza was great! Breakfast selections were above average and the area was clean and well stocked. Very very nice, relaxing stay.

Hyatt House front desk staff were nice, friendly and accommodating. The hotel and room were clean. Overall it was what I would expect from the Hyatt brand.

The room was dirty- smelled like dog. The pull out bed didn’t have a mattress cover. This was the dirtiest room I have stayed at and we travel often. We tried to move rooms and they were completely full and it was very late. We checked out early and stayed at a very nice hotel close by.

This hotel is great! Roomy, comfortable, well appointed rooms, comfortable bed, and perfect location. Close to Boulder, which is where my family is. Steel cut oats at breakfast! We'll be back!

The room below us played trance music until 6AM! We complained multiple times and the night time attendant claimed the occupant was hard of hearing. No, it was trance music until 6AM! We were told at check out that the general manager would reach out to me. Crickets.

This hotel is just okay. Be prepared to bring your own food and coffee. Breakfast is AWFUL and extremely limited. they stopped serving coffee at 9 AM.