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Great place to stay
The hotel was very clean. Friendly and helpful staff! Comfortable beds. Close to the airport. I cannot think of any reason not to stay here.
Rachel W,
August 2025
Exceptional!!
The staff here at the Hyatt House are exceptional. They are friendly and courteous. They go the extra mile to ensure you have a stress free stay!!
Explorer13093433697,
July 2025
Home away from home.
The bed was very comfortable. The pillows were so comfortable and the temperature in the room was consistent and comfortable. Housekeeping service was detail oriented and anticipated my needs throughout my stay. I would stay here again.
Stephanie O,
July 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, thank you for taking the time to share your experience on staying at Hyatt House Colorado Springs Airport. We are happy to know you enjoyed staying with us and hope to see you again soon!
Best overall experience!
The pillows and bedding were top notch, great customer service provided by staff, 5 star cleanliness, great stay for a business trip and will be back soon.
ElizabethTravels903,
July 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Appreciate your feedback! Looking forward to welcoming you again soon.
Disappointed
Very disappointed in overall condition of facility, service and neighborhood. The cleaning team seems to do their best with what they have but I could not recommend this hotel.
thdstar,
July 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, thank you for the feedback. We apologize for not meeting your expectations.
Anniversary trip
The room and all that was offered was more than I expected! I loved that all the equipment/utensils were provided to cook in our room. There was a mini fridge to store our snacks! The tv was great! The bed and pillow were so comfortable! We enjoyed our stay!
Odyssey67828034745,
May 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, thank you for the feedback! Hope to see you again soon.
Better options out there, don't do this
This is my worst Hyatt stay in over a decade of being a member. I guess the cost justifies the product and service. Breakfast could have been alternated daily instead of every 2-3 days of the same items. Juice and jams were sour, almost rotten. Room was dusty, items were broken. Location is horrible. Loud music and drug smell at parking lot almost nightly. Many options around the area and even more toward downtown. We were short on time and had to last minute book an extended stay and went for the cheaper option - big mistake! I usually have a great Hyatt experience, not this place.
bgalakazam,
May 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for taking the time to share this feedback regarding your recent 15-night stay at Hyatt House Colorado Springs Airport. To be honest, your review is disheartening, especially given that none of the issues you mentioned were ever brought to the attention of our team during your stay. Had you shared any concerns with us—regarding the room condition, breakfast items, or anything else—we would have done our utmost to address them immediately and improve your experience. Our staff is always available and eager to help, but unfortunately, we were not given that opportunity. As part of the Hyatt brand, we follow strict guidelines regarding breakfast offerings and room standards. Our rotating breakfast menu is designed to provide variety, and we regularly receive positive feedback on both the quality and freshness. If something had genuinely been off, we would have appreciated the chance to correct it on the spot. We understand that your booking was made last-minute and budget-driven, but it seems some of your dissatisfaction may stem more from the circumstances than the property itself. While we recognize that our location may not suit everyone, many guests find its convenience and accessibility a key advantage. We’re sorry we didn’t meet your expectations this time and sincerely hope your future travels bring more satisfying experiences. Warm regards, Victoria Puneiko Assistant General Manager Hyatt House Colorado Springs Airport
Loved this place
Love the suite room that I had. Has full refrigerator which was nice during our stay. Was fully stocked on dishes, pots, pans, plates, silverware and glasses. Had a cute little stove (I did not use). My room had two queens which was comfortable. 2 TV's in suite. I had a pull-out couch if I needed it. Loved the free breakfast in the morning as they had a full breakfast and lots of choices. They have a pool and fitness room.
Jennifer M,
April 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, thank you for the feedback. Glad to hear you enjoyed staying with us and are looking forward to seeing you soon again!
Warm and welcoming!
Thank you to the HH for a warm and welcoming experience! Loved having access to a heated pool and a breakfast. Plus, the convenience to the airport was key for us as we had a rather early departure. The sole request would be having access to airport shuttle service on the weekend.
Betsy W,
April 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, thank you for the feedback. We are delighted to know you enjoyed staying with us and are looking forward to welcoming you at Hyatt House Colorado Springs Airport soon again.
Average hotel for the price
Wish they had airport shuttle service on the weekends. I booked on the Hyatt site but didn't see the small print regarding hours for the shuttle. The refrigerator didn't work but didn't know that until the morning when I went to get my left overs out. The remote turned the TV off and on, but didn't change channels.
Larahalls,
March 2025
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, thank you for the feedback regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Your comments regarding shuttle and issues with the refrigerator and TV remote will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit for a better hotel experience. Kind regards, Victoria Puneiko Assistant General Manager Hyatt House Colorado Springs Airport