Reviews
My home away from home
I work at the COS airport and it's really close. I even stay there when I have a early flight. The staff are all friendly and helpful. The rooms are nice and clean.
Would stay here again
Would stay here again. I love that there is actual glassware in the rooms (coffee is so much better from a ceramic mug). Great staff, comfy, good breakfast options. Also there is laundry and a bar but we didn’t use those.
Excellent Hyatt stay
Excellent attentive staff. The facilities and cleanliness were exceptional. This should easily be a 4 star hotel. Free parking and breakfast included. Well worth be your hotel airport go to.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you for the feedback! Hope to see you soon again.
Genuinely enjoyed our stay!
A wonderful and very spacious place to stay! We stayed for a few days while moving our freshman at Colorado College into the dorm. Will absolutely recommend this hotel. Everyone was so nice and welcoming!
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Appreciate the feeedback! Looking forward to welcoming you back someday.
Not what we Expected From A Hyatt
Smelly dirty room. The elevator was broken and had been for days. The baggage cart had a broken wheel so had to be pushed hard to get it to move. And the desk attendant was extremely rude.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you for the feedback! We apologize for inconveniences. That is definitely not the level of service we strive to provide here.
Temporary home for a PCS
Enough room for a family of four and a pet to love while transitioning during a PCS move. Located close to all the resources I needed, decently short commute to FCCO, and a pleasant place to stay. The room is nice, the kitchenette is well made and stocked with basic cooking tools. I would stay again given the option.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you for the review! Hope to see you again soon.
Great Service
The hotel was clean and everything worked as expected. The receptionists were both very helpful, friendly, and knowledgeable. Breakfast and airport shuttle service a plus!!
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you for the feedback. Looking forward to welcoming you again soon!
Excellent hotel
Excellent hotel I highly recommend it. Great staff and excellent quality . Easy to get in . Handicap parking is right by the entrance
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for your wonderful review and recommendation! We're delighted to hear you had an excellent stay and enjoyed the service provided by our team. We appreciate your kind words and are glad our convenient access and accommodations helped make your visit a positive one. We look forward to welcoming you back in the future!
Clean, new, location, poor breakfast availability.
Extremely clean, new location. Evening staff were helpful and responsive, but the breakfast was consistently late, 4 out of the 4 mornings it wasnt ready at 6 like the signage said it would be. I easnt able to get all the hot items before I had to leave for my duties. The evening staff was friendly and helpful, however, and could manage food and drinks quickly and effeciently.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for sharing your feedback. We truly appreciate your kind words about our clean property and the helpful service provided by our evening team. We sincerely apologize for the repeated delays with breakfast availability during your stay. We understand how frustrating this must have been, especially when you were relying on the posted breakfast time before heading out for your duties. This is not the level of consistency we strive to provide, and we are reviewing this with our team to ensure better execution moving forward. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.
Nice place to stay if you don’t mind dogs.
Hotel is accommodating, staff was friendly. The hallways kind of smelled like dog pee. The rooms were large the hotel is a pretty busy one being near the airport. There are no restaurants or even gas stations in walking distance.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our spacious rooms and found our team friendly and accommodating. We apologize for the odor you experienced in the hallway, as that is not the experience we strive to provide. Your comments have been shared with our team so we can address this promptly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Highly recommend
Excellent customer service, room was extremely clean, bed was very comfortable. Location is very convenient to the airport. Definitely recommend!
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for your wonderful review and recommendation! We're delighted to hear you enjoyed our friendly service and that you found your room clean and comfortable. We truly appreciate your kind words and look forward to welcoming you back on your next visit!
10/10!
The staff was very helpful and kind, and the hotel was everything as expected. Location was great, and the rooms were clean. Breakfast is as expected for a hotel breakfast. Of all the Hyatt hotels I've stayed at, this is the best yet!
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for the fantastic review! We're honored to hear this has been your favorite Hyatt stay so far. Your kind words about our team mean a great deal to us, and we're glad you enjoyed your stay. We truly appreciate your support and look forward to welcoming you back again soon!
comfortable, safe, and reliable place to stay!
Stayed at Hyatt House recently and had a great experience! It’s super convenient to the airport, which made travel stress-free. The staff were incredibly welcoming and friendly from check-in to check-out, and everything was spotless. Definitely a comfortable, safe, and reliable place to stay!
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for your wonderful review! We're so glad you had a great experience with us and that our team helped make your stay a welcoming and comfortable one. We truly appreciate your kind words and are delighted to know you found us to be a safe and reliable place to stay. We look forward to welcoming you back on your next visit!
Best hotel I've ever stayed at.
Gorgeous hotel. Extremely clean and comfortable with a full kitchen in the suite. Excellent location very close to the airport and amazing, very friendly staff. Breakfast was good and had a good selection and hot coffee always available. I cannot recommend this place enough. Truly, do yourself a favor and stay here if you go to Colorado. The photos I included are dark but the rooms do light up very well, I just hadnt bothered turning on lights yet.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you so much for your amazing review! We're truly honored to hear this was the best hotel you've ever stayed at. Your kind words about our team and your recommendation mean a great deal to us. We appreciate you choosing to stay with us and look forward to welcoming you back the next time you're in Colorado!
Great Stay
it was a wonderful stay very clean and the room was fabulous. Customer service was fantastic and we will be staying there again
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you so much for your kind review! We're delighted to hear you enjoyed your stay and that you found your room clean and comfortable. It's especially rewarding to know our team provided fantastic customer service. We truly appreciate your support and look forward to welcoming you back on your next visit!
One of the worst hotel stays ever
Customer service sucks they don't attend to customers needs they're very very rude and they're stuck up and housekeeping needs to learn how to clean the people that was in the room before me left used diabetic testing strips all over the living room and that room had not been cleaned
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Hello, Thank you for your feedback. We sincerely apologize for your experience. The level of service and cleanliness you described is not reflective of our standards. Finding used medical items left in the room is especially concerning, and we are addressing this with our housekeeping team to ensure it does not happen again. We appreciate you bringing these issues to our attention and hope you'll consider giving us another opportunity to provide the experience you should have received.
Great airport location and you get your money's worth.
This is a great location near the airport, very quiet. This is the second time we've stayed because we feel it's a good value compared to the other airport hotel locations, and it's the closest. The breakfast has a lot of selections, hot and cold. My only disappointment is the shuttle hours. We ended up having to take an Uber from the airport. It took close to 20 minutes to arrive and the cost was $21.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you for choosing to stay with us again and for taking the time to share your experience. We’re glad you find our location convenient and quiet, and that our breakfast offerings and overall value meet your expectations. We do want to note that our airport shuttle currently operates Monday through Friday, from 5:10 am to 4:40 pm, so we understand that in your case an Uber was needed. We sincerely appreciate your feedback regarding the shuttle hours and will keep it in mind as we continue to enhance our services. We look forward to welcoming you back on your next trip and providing another comfortable and convenient stay.
Wonderful
Excellent, stay, very comfortable, excellent service. Friendly staff. Wonderful hotel. Would recommend to my family and friends
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you so much for your wonderful feedback! We’re delighted to hear you had a comfortable stay and enjoyed our friendly service. We truly appreciate your recommendation and look forward to welcoming you and your family again soon.
Quick stay for early flight
Very clean, well-maintained property convenient to the airport. Airport shuttle does not run on weekends, so plan accordingly with a scheduled rideshare or rental car extension.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
We’re glad you enjoyed our clean, well-maintained property and convenient location. We appreciate you noting the shuttle availability as well—our team works to communicate this in advance, and we’re always happy to assist with transportation options. We hope to welcome you back soon!
Hanging out with my Peeps
Great hotel. Location and stay was really a deal breaker for me. I plan to stay here on my next visit. Hands down... Clean and Comfty.
Victoria Puneiko, Guest Services / Front Office at Hyatt House Colorado Springs Airport, responded to this review
Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay and found our hotel clean and comfortable. It’s wonderful to know that our location and overall experience made such a positive impression. We look forward to welcoming you back on your next visit.
Showing 20 reviews since October 9, 2025.