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Just OK
We chose this hotel for the location, the Hyatt's reputation, and the good reviews. The room was clean and the breakfast was good. The furnishings on the first floor are nice, but everything else is very basic, stripped down and has an institutional feel. Service was OK. Parking was very difficult. The lot was packed, but I managed to find a spot. I could squeeze into it with about 10 inches on each side of my sedan. I could barely get out of the car. There is a room safe, and the temperature control was good. The pull-out sofa was not bad, but I had to go to the front desk for bedding. All in all it was just OK, but not what I would have expected at this price.
Max B,
August 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Max, thank you for sharing your detailed feedback. It’s good to hear you appreciated the cleanliness, breakfast, and lobby atmosphere. Your comments about the parking experience and other aspects are noted, and our team continuously works on improvements for guest comfort and convenience. Your thoughts are valued and help guide future enhancements.
Extra help
The people at the front desk were super helpful when I needed to print out something for my business meeting. Ricky went out of his way to be of assistance!
Padraic O,
August 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Padraic, it’s wonderful to hear you had a great experience at Hyatt Place Chicago – Medical University District. The team always enjoys going the extra mile for guests, and Ricky will be pleased to know his efforts were appreciated. The team looks forward to welcoming you back on your next visit.
For short stay it s perfect
Room was clean and big enough even for a family too. The breakfast could have a wider selection of foods. The staff was very nice.
Ildikó B,
August 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Ildikó, it’s wonderful to hear you had a great time at Hyatt Place Chicago – Medical University District. The team members appreciate your feedback about breakfast and your kind words about their service. Thank you for choosing the hotel for your stay.
Hospital-ity, History, and a Side of Salami
For a history buff like myself, it was a really neat experience staying in this hotel converted from the original and historic Cook County Hospital (why the common areas still smell like a hospital after 23 years and extensive remodeling is an interesting mystery!). I also appreciated the little "museum" room with photos of the old hospital, antique medical artifacts, and a video showing the astonishing conversion from the building's dilapidated state to what it is today. Overall, the facility was extremely clean and well-kept, and the staff were friendly and helpful. The Breakfast Bar was amazing and it is complimentary, even though the website does not mention it as such. Our only issues were when I opened the refrigerator in the room, a strong smell of salami was released that filled the room. We were afraid to use it lest our water bottles, et al, end up smelling like yesterday's deli special. Also the bath towel I used clearly was brand-new and had not been washed before being placed in the room - the abundance of "fuzzies" it left behind was evidence of that. However, I see these as isolated issues and would definitely stay in this fascinating place again!
Brian R,
July 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Brian, the team at Hyatt Place Chicago – Medical University District is thrilled you enjoyed the unique character and history of the building, as well as the special touches like the museum display. It’s wonderful to know you found the environment clean and our colleagues welcoming, and that the Breakfast Bar exceeded your expectations. Your feedback regarding the in-room refrigerator and linens is appreciated and will be shared with relevant departments to review. We look forward to welcoming you back for another memorable stay!
Great place to stay in Chicago
We were in Chicago for a concert at the Windy City Smokeout. It was a perfect location. The staff was very friendly and helpful. The hotel was very clean.
950reginaf,
July 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
950reginaf, it’s wonderful to hear you had a great time at Hyatt Place Chicago – Medical University District. The team is delighted you enjoyed the location, the welcoming team members, and the cleanliness of the property. We hope to see you again on your next visit to Chicago!
Great location!!
This is a very beautiful hotel from both the inside and outside. The staff is incredibly helpful, and fortunately/unfortunately being close to the hospitals proved to be a godsend.
Salomon C,
July 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Salomon, the team is thrilled you enjoyed your stay at Hyatt Place Chicago – Medical University District. It’s wonderful to know you appreciated both the interior and exterior of the hotel, as well as the attentive service from our colleagues. Thank you for choosing Hyatt Place Chicago – Medical University District, and we hope to welcome you again soon.
We would stay there again if needed.
Clean hotel. Friendly staff. Overpriced for a basic room but it is what it is I suppose. Paying $30 to park overnight is ridiculous. Price gouging at its finest! Bed was comfortable. TV had minimal channels. Room was clean but nothing special.
Troy S,
June 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Troy, thank you for staying with us at Hyatt Place Chicago – Medical University District. We appreciate your positive remarks about the cleanliness and comfort of your accommodations, as well as your kind words for our team members. Your comments regarding parking and room details have been noted, and we always strive to offer the best experience for our guests. We hope to see you again soon.
I was looking for something close and this was across the street
The hotel was inviting, and very clean. The staff was very friendly and helpful. Be very careful and watch out for charges to your room because I had incidentals added that I had no clue about. People were charging items to my room. Management did, however remove the charges and I am grateful. I will definitely stay again, it was a good experience otherwise
OnAir39744346785,
June 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
OnAir39744346785, it’s wonderful to hear you found the Hyatt Place Chicago – Medical University District to be welcoming and spotless, and that our team members made a positive impression. The feedback regarding unexpected charges is appreciated, and we’re glad the matter was resolved for you. We look forward to your next visit and appreciate your kind words.
Beautiful hotel with the best service in Chicago!
You can't miss when staying at then Hyatt Place Chicago Medical District. The building is one of a kind and so is the staff. They do a wonderful job and keep the hotel super clean. Don't forget to grab breakfast on the second floor which is included with your stay.
David P,
May 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
David, the team is thrilled you enjoyed your stay at Hyatt Place Chicago – Medical University District. It’s wonderful to hear you appreciated the distinctive building, experienced excellent service from our colleagues, and took advantage of the breakfast offerings. We look forward to welcoming you back for another memorable visit.
Stellar experience
From check in to check out everything went so smoothly. The room and facility were in excellent condition except for one minor issue which we forgot to mention at check out. Breakfast was in the top 10% of hotel breakfasts and the onsite takeout food options were excellent and reasonably priced. The fitness room was outstanding and every machine and working condition. There was also enough room to do other kinds of exercise besides the machines. Unfortunately there is no pool but everything else compensated for that. Be aware that you are not parking your car in a garage, but on an open lot next to the hotel. It was very well lit and we felt safe. However it was challenging to move our luggage in and out in the rain.
206carolyna,
May 2025
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
206carolyna, the team is thrilled you enjoyed your stay at Hyatt Place Chicago – Medical University District. It’s wonderful to hear our colleagues made your visit seamless from start to finish, and that you appreciated the comfortable accommodations and exceptional breakfast. The positive comments about the onsite dining and fitness area mean a lot, and it’s great you felt secure using the open parking lot. We hope your next visit is even more enjoyable.