Reviews
It's not spooky.
I had a great experience at this historic hotel. It used to be a hospital so it made the ambiance really neat. There were no ghosts that I encountered. The hotel is very convenient to the conventions in the area and it was significantly less expensive. That was my original decision for choosing this hotel. I feel like I came away a winner because the hotel is fantastic, the service was excellent, and pickup and drop-off with Ubers was very fast and efficient. The rooms are clean. Great water pressure with the shower. You can tell that the the hotel's bones are from an old hospital. The ceilings are high and the aisles are wide. They have a tiny museum inside so you can see the history of the building with some different artifacts from over the years. I would highly recommend this Hyatt if you're staying in Chicago. It was a great home base for me for 4 days.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
That bit of history gives a stay here a character all its own, and we’re glad you enjoyed discovering the building’s past. The small museum offers a special glimpse into that story, so it’s lovely to hear it added to your visit. At Hyatt Place Chicago - Medical University District, we’re pleased the location worked well for your convention plans and offered such good value. We’ve shared your kind words about the service with our team. Quick Uber pickups and drop-offs can make a busy trip easier, and we’re glad those went smoothly. It’s great that your room felt clean and comfortable, with shower pressure you enjoyed. We’d be happy to welcome you back to Chicago for another stay!
awesome experience
fantastic hotel. Great location to United Center and comedy clubs. Awesome renovation, beautiful rooms and a fantastic breakfast that included
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Kevin, we are glad our location made it easy to enjoy the United Center and nearby comedy clubs. It is lovely to hear you appreciated the renovation. We’re happy you found your room beautiful, and that breakfast was another highlight. We hope to welcome you back to Hyatt Place Chicago - Medical University District!
United Center- Walkable Stay
Great staff, food, location, and parking! Try to get a room facing away from the very well lit parking lot. Our blackout curtain didn't come all the way down so we had a beam of light shooting into the room while we slept. Otherwise, great location for a concert or event at the United Center that is walkable.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Philip, being able to walk to the United Center makes Hyatt Place Chicago - Medical University District a convenient choice for concerts and events. We are glad our food and parking added to the ease of your visit. We are sorry the blackout curtain in your room did not fully close, allowing light in while you were sleeping. Your comments about the curtain have been shared with our engineering team, and we hope to welcome you again for another event.
Underwhelming stay for conference
Loging here because of attending conference. The location was ok but there was construction nearby during stay which made it difficult to enter the street where hotel locates. The breakfast was really underwhelming like cheap products from cooperative stores. The toilet was clogged during midnight of second night which was very annoying for the morning since all the floor was wet in the bathroom. The staff members were really kind and responsive though. Given the price and the location, I would recommond some other properties around downtown area at least they provide better breakfast.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Guangming, we are sorry that the plumbing issue in your bathroom disrupted your second night and affected your morning. We understand how frustrating it is to encounter that kind of problem overnight. Your comments about access to the hotel and the breakfast offering have been shared with the teams responsible for each area. We also appreciate your kind recognition of our responsive team members.
Nice hotel, but soft mattresses.
Excellent staff. Beautiful architecture. Lots of quiet nooks to read. Poor mattress quality though. Very soft. Somewhat firmer in middle.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
We are glad the welcoming care from our team came through during your stay at Hyatt Place Chicago - Medical University District. The building’s architecture and quiet reading nooks are special parts of the property, so it is lovely to know you enjoyed them. We are sorry your mattress felt too soft, and your comments about it have been shared with our engineering team. We hope to have the pleasure of hosting you again.
Great Stay
The aesthetic is not my style but the staff was above average- both kind and helpful . Conveniently to nearby schools and the loop - many restaurants within 2 miles
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
SJerseygrle, it is wonderful to know you enjoyed your stay and appreciated the warm, helpful approach of our team members. We are also glad our location near the schools and the Loop made your trip more convenient. Thank you for choosing Hyatt Place Chicago – Medical University District. We would love to welcome you back for another visit!
Good job, Hyatt...
I was pleasantly surprised and loved this location and hotel. It was very clean, staff were great and professional. It is now on my list for repeat visits.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Your words brought a smile to our faces, realdealtrav. We are so pleased to hear you enjoyed your experience with us at Hyatt Place Chicago – Medical University District. It is wonderful to know you appreciated the atmosphere and that our team helped make your visit memorable. We are honored to be on your list for future stays and look forward to welcoming you again soon!
A great stay in a beautiful building for a very good price
This building is beautiful, far better than what we were expecting, and has a fascinating history. The reception area is very open and well organized, everything is exactly where you expect it to be, and staff are happy to help you locate things in and around the hotel. The room doors are surprisingly heavy, which was an interesting but welcome point of interest. The 2 bed bedroom we stayed in was well laid out and functioned perfectly fine for us - well insulated too, no outside noise at all despite being right in the hospital district. Breakfast was decent, a little less on offer than competing hotels, but not worth complaining over... the inclusion of toaster-waffles is an odd decision though. There's also a small museum dedicated to the hotel's history that while we didn't get to visit this time, we would love to come back and see. All this for it to have been the cheapest room we could find in downtown Chicago, located less than a 10 minute drive from Thalia Hall, was excellent. A small surface parking lot reserved for the hotel in the back as well, but watch out - the cost might be a bit steep for some.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Sion, it was such a pleasure to read your thoughtful review and see how much you enjoyed your visit to Hyatt Place Chicago – Medical University District. We are so glad you found our building’s unique history and design made for a memorable experience. It is wonderful to know our reception area and our team members helped everything feel smooth and welcoming from the start. It sounds like your guest room’s peaceful insulation and layout offered just what you needed during your stay, and we appreciate your honest take on breakfast as well as the museum. Your feedback gives us a true sense of what stood out about your experience, from the convenient parking to the value you found. We would be delighted to welcome you back—and hope you have the chance to explore the museum next time!
Wonderful hotel
Excellent hotel with a wonderful staff. Being that close to the United Center was perfect! There are plenty of places to eat within walking distance.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
What a pleasure it is to read your comments, Compass21754860702! Having you at Hyatt Place Chicago – Medical University District and hearing that our team made such a great impression truly energizes us. We are so glad our location made attending events at the United Center easy and that you enjoyed the dining options nearby. We look forward to welcoming you back whenever your plans bring you to the area!
A wonderful place to stay for a medical appointment at Rush.
The building is stunning and has an amazing history. Enjoyed the museum. Perfect location if you have a medical appointment at Rush. Very clean and very quiet. Comfortable bed. Excellent staff. Easy Uber to many excellent downtown restaurants. Only disappointment was limited hours and menu choices for lunch/dinner at the H Bar.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Thank you for choosing Hyatt Place Chicago – Medical University District, MomDoc2022. It is wonderful to hear how much you enjoyed the building's history, the museum, and the comfort of your guest room. We are especially glad our location made your visit for a medical appointment at Rush easier and that our team made a strong impression. We do appreciate your feedback regarding the H Bar hours and menu options. Your comments about this will be shared with our food and beverage team to help us as we continue to evolve our offerings. We hope to welcome you back the next time you are in the area!
Good stay in Chicago
Good location. Ample parking. Large hotel rooms. Pretty good breakfast. A good place to stay. Conveniently located near United Center.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
We are so pleased you enjoyed your time with us, AJ! It is wonderful to know that our location, parking options, and your room made such a positive impression during your stay at Hyatt Place Chicago – Medical University District. We hope you will think of us again whenever your travels bring you back to Chicago!
Great hotel
Lovely hotel with lots of interesting history. The rooms and breakfast were great and check-in and parking were easy. Toni at the front desk was so welcoming and kind! She went the extra mile to find my reservation and it made our trip stress free. I wish there was a Toni at every hotel. I'd definitely go back and stay there.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Courtney, it means so much to our team that you had such a positive experience at Hyatt Place Chicago – Medical University District! Toni will be absolutely delighted to know her warm welcome made a difference in your stay. We love hearing that your room and breakfast started each day off right, and that check-in and parking felt easy from the start. Knowing you would return is truly the highest compliment. We would be honored to welcome you back on your next visit!
Wonderful wedding gathering
My daughter got married in Chicago and many family members stayed at Hyatt Place. The staff happily arranged for all our family to be on the same floor near each other. The space on the second floor to hang out, gather around the tv or sit at the bar was perfect for us to be all together outside our rooms. The space was beautiful and clean and staff were always smiling and ready to help with whatever we needed. We would definitely stay there again.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Congratulations on your daughter's wedding, Christine! It was our pleasure to help your family feel at home and connected during such a special occasion. Our team truly enjoyed assisting with your room arrangements and providing a space where everyone could gather, laugh, and celebrate together. Reading that you found the second-floor area welcoming and that our team's smiles stood out to you means so much to us. Thank you for making Hyatt Place Chicago – Medical University District a part of this memorable event. We would love to welcome your family back the next time you visit Chicago!
Don’t stay here
This place looks nothing like the pictures. I would compare the rooms to a college dorm. The surrounding area is not safe for walking.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
We are sorry your experience with us did not match your expectations, Pathfinder762188. Hearing that your room and the local area left you feeling disappointed is concerning, and we truly regret that your stay brought these concerns to light. Your feedback will be shared with our Guest Relations team so we can address the areas you mentioned. Thank you again for letting us know.
very tidy
very beautiful hotel with a public transportation right across the street as well as two divvy bike stations nearby! the staff was friendly and always attentive to needs, my roommate was always kept clean and Tracy the security was super funny and kept me company while i waited for my food most days
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Voyage61689303787, it is such a pleasure to read your generous words about your stay! We are so glad you enjoyed the atmosphere at Hyatt Place Chicago – Medical University District, especially our convenient location and the company of Tracy from our security team. Knowing that your guest room was kept clean and our team members made you feel welcome means a lot to us. We would love to have you back with us on your next visit!
Nice hotel, not kid friendly
The hotel is big and beautiful and ideal location for our purposes. The breakfast is not great but I didn't expect it to be. It is not kid friendly but manageable. Most likely not staying here again when we return next year with the family.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
We are grateful you chose Hyatt Place Chicago – Medical University District for your recent visit. It is nice to hear our location suited your trip, though we are sorry that some aspects did not feel welcoming for your family. Should you visit the area again, we hope your travels go smoothly and that you find accommodations that are a better fit for your family's needs.
Excellent business stay at Historic building
Beautiful facade. Very impressive upon arrival. History that it was the Cook County Hospital and its museum was very interesting. Staff was Excellent!
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
It means so much to our team to read your comments, G. We are truly glad that the historic setting and the unique background as the former Cook County Hospital made a memorable impression on your visit. Knowing our team members contributed to an excellent business stay at Hyatt Place Chicago – Medical University District makes this feedback even more rewarding! We would love to see you again the next time your travels bring you to Chicago.
Would highly recommend - Staff is top-notch
The staff was perfectly lovely - would legitimately rival The Ritz-Carlton in the care and consideration. I had a special occasion and the zipper on my dress broke and Elizabeth, one of the manager, literally helped fix the zipper with a sewing kit. Everyone was attentive and professional. The rooms were large and while a bit basic, the second-level lobby area was large and gorgeous
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Phoenix, your review brought a huge smile to our team! It is wonderful to know how highly you valued the thoughtful care provided by Elizabeth and the rest of our team during your special occasion. We are grateful for your kind words about the attentiveness you experienced and are glad your guest room and the second-level lobby contributed to a memorable visit at Hyatt Place Chicago – Medical University District. We would love to welcome you back for another great stay!
All good.
Location to United Center was perfect walking distance. $35 Parking per night vs. most places in Chicago have a ramp and you get charged if you leave as well this was come and go. Spots are TIGHT and not secure so slight possibility of theft, but not an issue while we stayed. Clean and spacious rooms and bathrooms, Hallways are gigantic and echo, but not terrible. The bar area is TIGHT and we couldnt enjoy the happy hour time due to crowding, but this didnt hinder our experience we just went out instead. Not a terrible distance from downtown, but would need to UBER or drive to get to everything.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Thank you so much for sharing your experience, Voyager38572036157. We are glad our location near the United Center made your visit more convenient, and it's wonderful to hear your room and bathroom felt spacious and clean. We appreciate your feedback regarding parking and the bar area. Your notes about the hallways and bar layout are helpful as our team looks at ways to create a more comfortable atmosphere for all our guests. We hope you will think of Hyatt Place Chicago – Medical University District the next time your travels bring you to town!
Corner Room with beautiful city views
The hotel was outstanding. I had a corner room on the 7th floor. It was a large spacious room with a very comfortable bed and all the amenities in the room. Large spacious bathroom.
General Manager, Guest Services / Front Office at Hyatt Place Chicago – Medical / University District, responded to this review
Brittney, we are so grateful you chose Hyatt Place Chicago – Medical University District and left such a lovely review! It is wonderful to hear how much you enjoyed your guest room, especially those city views and the comfort of your bed. We hope you will visit us again the next time you are in Chicago!
Showing 20 reviews since April 26, 2026.