Reviews
Very nice hotel
Excellent location with easy access to shopping dining and entertainment. More expensive than I typically book but worth it for proximity to United center
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear grootvr, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and found our location convenient for shopping, dining, entertainment and access to the United Center. It's especially rewarding to know you felt the value of the experience matched the location. We appreciate your feedback and look forward to welcoming you back to Hyatt House Chicago / West Loop-Fulton Market on your next visit. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
extra fees
the extra fees for parking and services are ridiculous the room prices are absorbent for what you get the rooms are basic and the decor is simple
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear barry r, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We understand that parking and additional fees can impact the overall guest experience. While our parking rates and fee structure are disclosed during the booking process and on our website, we appreciate your perspective regarding the value received. Your comments regarding the room décor and overall experience have been shared with our team for review. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to better serve you in the future. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Good (not excellent) United Center Option
This hotel is as pictured. Clean and spacious rooms; easy enough to maneuver the double queen kitchen with 4 women. I do wish there was a mirror outside of the bathroom and USBs plug ins. Nice location with very affordable parking and interesting restaurants nearby. We stayed for a concert at the United Center and found that the walk was a little long in the rain but totally manageable--between 15-20 minutes. Service was adequate but didn't extend themselves much. For example, we were told there were no more pillows when we requested bedding for the pull-out and even though our rate indicated we would receive a free drink, they said that wasn't a thing? Glad they honored my high room request--nice view. I would definitely stay here again, however.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear leah109, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our spacious accommodations, location and proximity to the United Center. We also appreciate your comments regarding the room's amenities and service experience, as they help us identify opportunities for improvement. Thank you for choosing Hyatt House Chicago West Loop. We look forward to welcoming you back on your next visit. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Frequent Concert-Goer's Favorite Chicago Hotel
This is my absolute favorite hotel in Chicago. I usually come into the city for concerts and even if there is a different hotel that is closer to the concert venue, I still prefer to stay at Hyatt House West Loop. It's modern, clean, welcoming, and has a relaxing vibe. Located in a quieter neighborhood with lots of great restaurants within walking distance. Feels safe to walk around at night.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Hello Heather G, Thank you so much for the wonderful review! We’re thrilled to be your favorite Chicago hotel and truly appreciate you choosing Hyatt House West Loop even when other hotels may be closer to your concert venue. It’s great to hear you enjoy our clean, modern atmosphere, welcoming team, and convenient location. We look forward to welcoming you back for your next concert! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Easy!
Perfect place to stay for a trip to Chi. Big clean rooms. Great location. Good lobby bar & store. Friendly staff. A+. 100% Recommend
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Nick G, Thank you for the fantastic review and recommendation! We’re delighted to hear you enjoyed our spacious, clean rooms, convenient location, lobby bar and friendly team. We truly appreciate your A+ rating and look forward to welcoming you back on your next trip to Chicago! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
A+ Location and Experience
Location is ideal for walking to restaurants and shops. The hotel and rooms are very nice, spacious and have everything you need. Hotel is very clean and there is staff constantly around making sure everything is right. There’s a nice gym and open air patio. We stayed for seven days and were delighted with every aspect, especially of note is the staff. Friendly, helpful and enhancing the experience.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Tour07298756829, Thank you for the wonderful and detailed review! We’re thrilled to hear you enjoyed our convenient location, spacious and clean accommodations, amenities and especially the service from our team. It’s wonderful to know our staff helped make your seven-day stay a memorable one. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Great Chicago hotel!
West Loop/Fulton Market area is my absolute favorite area of Chicago. I love being around the locals versus the tourists but also have easy transport to anywhere in the city with the green line so close. The hotel itself was very clean in a very safe, quiet area. I attended events at the United Center. It was a 10 minute Uber there and 20 minute walk back. It’s around a plethora of restaurants and bars close by. Lunch at Au Cheval- 10 min walk Away. The room was extremely spacious with crisp linens, comfy bed, and a cold AC for the summer heat wave. The room had a safe, fridge and cookware even a corkscrew. The staff was very friendly and accommodated my every need. I would stay here again!
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear islandgirl897, Thank you for taking the time to share such a wonderful review! We are delighted to hear that you enjoyed our location, spacious accommodations and the friendly service provided by our team. It's great to know we helped make your visit to Chicago a memorable one. We truly appreciate your kind words and look forward to welcoming you back on your next trip to the West Loop! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Keep looking and stay elsewhere
The front desk was rude on the phone and in person, rooms not ready at normal check-in time, nothing that was asked for in advance and confirmed from hotel as not an issue several weeks, week of and day before was prepared as promised. We had 3 rooms we asked to be on the same floor and next to each other if possible. Not only were the rooms not ready, we were not next to each other or even on the same floor. Notes were on our reservations and called the week of and day before to remind the front desk. We booked a room with pull out bed, we called and went in person to the desk to request sheets blanket comforter and pillows, we waited over 6 HOURS!!!! The hotel had 0/ZERO pillows to give and I slept with no pillows to give it to my 11 year old son. The front desk was rude and dismissive of the issues and then rude on top of it. I am from the area and stay often, this was the worst hotel experience and I would NEVER stay here again, not to mention it was so over priced for what our experience was. We also paid for parking separately and I was still charged on our bill. I have had 0 success getting refunded from the hotel for paying for valet parking twice!
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Jillian S, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. After reviewing your reservations, we found that your rooms were made available in line with our standard 3:00 PM check-in time. We were also able to accommodate two of your rooms close together; however, due to the hotel being sold out, we were unable to place the third room on the same floor. We also reviewed your valet charges and found them to be consistent with the vehicles registered to each reservation. While we were unable to verify the reported issue regarding bedding and pillows, we regret that your experience did not meet your expectations. Your feedback has been shared with our team as we continually strive to improve our guest experience. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Parking nightmare.
Excellent hotel, however don't drive there parking is about $75 a day, you're allowed to self Park for the highest website, however the hotel staff or the valet had no idea what I was talking about. Rooms were perfect staff was perfect, excellent atmosphere swimming pool and rooftop deck.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Richard B, Thank you for your feedback and for your kind words about our rooms, staff and amenities. We understand that parking in Chicago's West Loop can be challenging and expensive. While we offer valet parking for our guests' convenience, self-parking is also available at nearby public garages, although rates and availability are managed independently. We apologize for any confusion during your stay and appreciate your feedback, as it helps us improve communication with our guests. We hope to welcome you back again soon! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Third time stay
Overall a good stay as the hotel is in a good location near restaurants and music venue. The valet process is not great, requiring multiple trips upstairs to main desk. When getting car out of valet parking, phone number is central dispatch not in hotel and is inefficient. Could do better on breakfast.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Thomas V, Thank you for choosing to stay with us again and for sharing your feedback. We're pleased to hear you enjoy our convenient location and appreciate your continued loyalty. We apologize for the frustrations you experienced with our valet process and breakfast. Your comments have been shared with our team as we work to improve these areas. We value your feedback and hope to provide an even better experience during your next stay. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Amazing
Amazing place to stay! rooms are perfect and the staff is amazing! the lounge on the top floor is perfect for chilling for the evening with a nice view of Chicago skyline
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Clyde M, Thank you for your wonderful review! We're thrilled to hear you enjoyed your room, our team's hospitality, and the rooftop lounge with its views of the Chicago skyline. Your kind words mean a great deal to us, and we look forward to welcoming you back for another amazing stay! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Great View, But a Frustrating Experience
Our experience started on a positive note, as the entrance staff and front desk team were friendly, welcoming, and made check-in easy. The room itself was clean, comfortable, and had a great view. Unfortunately, our stay was impacted by a maintenance issue. The toilet in our room would not flush. It wasn’t clogged, but it was clearly not functioning properly. Since we had plans shortly after checking in, we weren’t able to report the issue until we returned later that night. When we contacted the front desk, we were disappointed with the response. A staff member brought us a plunger, even though the issue was not a clog, and there was no attempt to have maintenance inspect the toilet or offer us a different room. We expected the hotel to take a more proactive approach to resolving the problem rather than leaving us to deal with it ourselves. While the room and the hospitality at check-in were excellent, the lack of assistance with a significant maintenance issue left us disappointed and negatively affected an otherwise enjoyable stay.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Leslie S, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the welcoming service at check-in, as well as the comfort of your room and the view. We sincerely apologize for the inconvenience you experienced with the toilet during your stay and for the way the situation was handled. This is not the level of responsiveness we strive to provide and your comments have been shared with our team to ensure better follow-up and quicker resolution of maintenance concerns moving forward. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Great Hotel .. Terrible Management
Staff is beyond. Lost my wallet and wouldn’t let me check in.. spent 5 hours on the phone with world of Hyatt. World of Hyatt kept transferring to the front desk. I then had to spend 4 hours backtracking my day. I finally get my wallet back. Pull up and the Valet at 1am screams at me when I told it was self park … by World of Hyatt. The following day I extend and I get asked for my ID again. Ok. “POLICY” that property management group is beyond.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Hello Joseph B, Thank you for sharing your feedback. We understand that losing a wallet while traveling can be a stressful experience, and we regret the frustration you experienced during your arrival. For the safety and security of all guests, a valid government-issued photo ID and method of payment are required at check-in and cannot be waived. Our team followed these standard procedures throughout the interaction. Once the required identification and payment card were available, we were able to complete the check-in process and accommodate your stay. We are disappointed to hear that you felt your interactions with our team were unsatisfactory. Our associates strive to provide courteous and professional service at all times while enforcing policies designed to protect both our guests and the hotel. We appreciate your comments and will review your concerns internally. We wish you safe travels and thank you for choosing to stay with us. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Great location
The location in West Loop / Fulton Market is great and convenient. Hotel room was clean and comfortable, and staff was friendly.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Hello Meg F, Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient West Loop/Fulton Market location and found your room clean and comfortable. We're also pleased that our team helped make your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back on your next visit! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Exceptional Service in the Heart of Fulton Market
My stay at Hyatt House Chicago West Loop Fulton market was outstanding from start to finish. Teh exceptional service began the moment I arrived, when a valet greeted me immediately, assisted with my luggage, escorted me to the front desk, and even brought me water after my long drive. The hotel is perfectly located in the Fulton Market District and within walking distance of my conference at Morgan Manufacturing. My room was spacious, quiet, spotless, and offered plenty of workspace along with a great city view. While the price was on the higher side, the service, atmosphere, and location made it worthwhile. I did ask for a replenishment of the water and coffee in my room, which was there when I returned from a long meeting. I would definitely stay here again.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear JD H, Thank you for your wonderful review. We are delighted to hear that you had an outstanding stay and enjoyed our convenient Fulton Market location, spacious and clean accommodations, and city views. It’s especially great to know that our team, from valet to front desk, helped make your arrival and stay comfortable and seamless. We also appreciate your feedback regarding in-room amenities and are glad our team was able to promptly assist during your stay. We look forward to welcoming you back on your next visit to Chicago. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Friendly and helpful staff, chic location
Front desk staff is so friendly and helpful. They attended to my needs constantly throughout my 6-day stay. You can feel the warmth and kindness of the people. I also like the location which is in the center of West Loop and such a walkable and beautiful neighborhood. (I'd be remiss if I didn't mention that they're right above The Original Pancake House.)
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Dear Claire C, Thank you for your wonderful review! We are thrilled to hear that our front desk team made such a positive impact on your stay and that you felt genuinely welcomed and cared for throughout your visit. We're also glad you enjoyed our convenient West Loop location and the vibrant neighborhood around us. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Chicago. Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Good Hyatt House Suite
Spacious and clean suite. Nice lounge and breakfast area. Parking is quite expensive but you can park in the parking ram nearby. We would come back.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Hello Ploena H, Thank you for your kind review! We're delighted to hear you enjoyed your spacious and clean suite, as well as our lounge and breakfast area. We appreciate your feedback regarding parking and are glad you found a convenient alternative nearby. We look forward to welcoming you back on your next visit! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Staying at the Hyatt House Chicago was a lovely experience
The hotel room was spacious, comfortable, and clean. Service was very prompt, friendly and helpful. Security is excellent.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Hello NYC_Born2, Thank you for your kind review! We’re delighted to hear you had a lovely experience and enjoyed your spacious, comfortable and clean room. It’s also great to know our team’s prompt and friendly service and the property’s security added to your stay. We truly appreciate your feedback and hope to welcome you back again soon! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Outstanding Stay and Great Location
Very clean property and an outstanding staff. Excellent food and beverage options and a location that was very convenient location.
Musavvir Surve, General Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Hello R4148BBstephenp, Thank you for your wonderful review! We’re delighted to hear you enjoyed the cleanliness of the property, our outstanding staff and the food and beverage options. It’s also great to know our convenient location added to your experience. We truly appreciate your feedback and hope to welcome you back again soon! Thanks- Musa Surve Assistant General Manager Email: musavvir.surve@hyatt.com Contact: 312.492.0000
Excellent Hotel
Excellent Hotel in the heart of the West Loop. The rooms are spacious and very clean. The staff is very professional and friendly.
Kiana Fancher, Guest Services / Front Office at Hyatt House Chicago / West Loop - Fulton Market, responded to this review
Thank you so much for taking the time to review your stay on Trip Advisor. We love being in the heart of west loop and glad you enjoyed our central location. We are happy our team provided a friendly and professional experience and look forward to hosting you again in the future. Thank you Kiana Fancher Guest Service Supervisor Kiana.Fancher@hyatt.com
Showing 20 reviews since April 20, 2026.