Our multilingual staff speak a variety of languages, including English, Hindi to assist guests effectively.
Yes, adapters are available on request. Just let us know your device requirements. We use a 230V, 50Hz electrical system with Type C, D, and M plugs, so please check your devices and bring a converter if needed.
Yes, we can accept packages before your arrival. Please ensure that the package is addressed with your reservation name, confirmation number (if available), and arrival date to avoid any delays in processing.
Yes, complimentary Wi-Fi is available in all guest rooms and public areas throughout the hotel.
Unfortunately, pets are not allowed.
Absolutely, just contact the Front Desk to schedule your preferred wake-up time, and our team will be happy to arrange a wake-up call for you.
Yes, our Concierge team is happy to assist with local attractions, sightseeing recommendations, and transportation arrangements.
Yes, laundry and dry-cleaning services are available daily. Simply contact the Front Desk or Housekeeping team, and we will be happy to assist you.
We do not offer childcare services.
Yes, our restaurant offers a variety of vegan and gluten-free dishes. Please feel free to ask our staff for recommendations or menu highlights, and we will be happy to assist you.
Our dining team offers a selection of dishes inspired by a variety of international cuisines. Please let us know your preferences, and we will do our best to accommodate your requests.
Yes, outside food delivery is welcome. However, guests are required to personally receive and collect their orders from the delivery personnel.
Yes, room service is available daily for your convenience. Please refer to the Dining page for the menu and service hours.
Yes, we provide cribs and extra beds upon request, subject to availability. Kindly contact the Front Desk prior to your arrival or during your stay, and we will be happy to assist.
Rollaway beds are available upon request, subject to availability and applicable charges. Kindly contact the Front Desk prior to your arrival or during your stay to make the necessary arrangements.
Smoking rooms are available upon request in designated smoking areas of the hotel, subject to availability.
Room views vary by room type and availability. While we cannot guarantee a specific view, we encourage you to share your preference at the time of booking or prior to arrival, and we will do our best to accommodate your request.
Most of our rooms feature walk-in showers only. However, bathtubs are available exclusively in our suite categories.
All room locations are assigned based on availability at the time of check-in. However, you are welcome to share your preference in advance, and we will do our best to accommodate your request.
We currently do not have a swimming pool on-site.
Yes, our on-site fitness center is open daily and is equipped with a range of modern exercise equipment.
We do not offer a formal business center. However, complimentary Wi-Fi and printing services are available for guests. Please contact the Front Desk for assistance.
Spa services are not offered at the hotel.
Yes, our fully equipped meeting rooms can accommodate a wide range of gatherings, including business meetings, conferences, training sessions, and social events.
We are located approximately 10 km from Swami Vivekananda Airport, which is about a 20 minute drive, depending on traffic conditions.
Yes, shuttle service is available on chargeable basis to and from the airport. Advance booking is recommended to ensure availability and a seamless travel experience.
The nearest railway station is located approximately 20 minutes away by car, providing convenient access to the city and surrounding areas.
Bus services, and taxis are readily accessible just a short distance from the hotel entrance, providing convenient transportation throughout the city.
Downtown can be reached conveniently by taxi.
Yes, we can assist with car rentals bookings through our trusted transportation partners.
We do not provide printed maps on-site. However, our team will be happy to offer directions, local area information, and recommendations to help you navigate the city.
Many of the city's top attractions, such as Ram Mandir, Mahant Ghasidas Memorial Museum, Nandan Van Zoo & Safari, Purkhauti Muktangan, and Vivekananda Sarovar (Budha Talab), are within a short driving distance from the hotel. Our team will be happy to assist with directions and transportation arrangements.
Yes, we are within walking distance of Magneto Mall and a variety of local restaurants, offering convenient shopping, dining, and entertainment options for our guests.
On-site parking is not available. However, public parking facilities are available nearby.
Yes, valet parking is available for guests.
Charging stations are not available, but public options are nearby.
Yes, connecting rooms are available and it’s subject to availability.
Children's menus are not regularly available. However, many of our menu items can be customized to suit younger guests. Please speak with our restaurant team, who will be happy to assist.
We would be honoured to host your celebration. Our versatile event spaces and experienced events team are available to assist with planning and organizing memorable occasions tailored to your requirements.
Our team provides comprehensive event coordination services, from venue setup and seating arrangements to vendor coordination and event execution, ensuring a seamless and successful experience.
Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please share your requirements in advance so that we can make the necessary arrangements and ensure a successful event.
On-site catering services are available with customizable menu options for all types of events and occasions. Please contact our Events Team to discuss your requirements and arrangements.
Some areas of the hotel may be difficult to access for guests with mobility requirements. We encourage you to contact us in advance so that we can discuss your needs and make suitable arrangements for your visit.
Accessible rooms are available in limited numbers. We highly recommend confirming availability in advance to ensure that your accessibility requirements can be accommodated.
Yes, we offer accessible rooms with roll-in showers and mobility-friendly layouts & subject to availability.
These devices are not available on-site.
Yes, designated accessible parking spaces are available near the hotel entrance and elevator access points, providing convenient access for guests with mobility needs.
We regret that animals, including certified service animals, are not permitted at the hotel due to building restrictions.
To check in, please present a valid government-issued photo ID and a valid payment method.
Yes, guests must be at least 18 years of age to check in. Guests under the age of 18 must be accompanied by a parent or legal guardian.
Unfortunately, we do not provide luggage storage facilities. We recommend making alternative arrangements for your belongings prior to arrival or after departure.
Our Front Desk operates 24 hours a day, 7 days a week, so you can check in at any time. If you expect to arrive late, please inform us in advance.
Early check-in is available upon request and is subject to room availability. Guaranteed early check-in can be arranged at an additional charge, based on the requested check-in time and room category.
Yes, you may request a late check-out by contacting the Front Desk. Late check-out is subject to availability and may incur additional charges depending on the requested departure time.
Yes, express check-out is available. Guests may complete the process through the Front Desk for a quick and seamless departure experience.
Yes, we offer both smoking and non-smoking rooms. Please specify your preference at the time of booking, and we will do our best to accommodate your request, subject to availability.
Lost items are recorded and stored securely. If you have misplaced an item, please contact the Front Desk with a detailed description of the item and the date it was lost, and we will be happy to assist you.
There is no specific dress code at our property. However, we appreciate guests choosing smart casual attire in our dining areas, especially during dinner service, as it helps us maintain a comfortable and welcoming atmosphere for everyone.