Owner Response

The location is great! The rooms are worn down, lots of lights not working, A/C didn't work and room smelled like cat pee. It may have been great in the 80s, but not sure it's been updated since. I'd choose elsewhere. We were hyatt members using points, but I'd pay for something else next time! However, pet friendly and really a great location.

Great location, outdated rooms.

Unfortunately the hotel is very run down which we usually dont mind as long as it is clean. Our bathroom sink managed to flood the entire counter space with some leak. The showers were never warm let alone hot. So two out of 5 of our party took cold showers and the rest waited until we got to our next hotel the following night.

Not a very comfortable stay

So gross. Dirty. Needs a major revamp. Lots of wasted space. Haven’t seen a bathroom like that since my grandmother died. Sink doesn’t drain. Stains on all of the furniture. I wouldn’t dare take a shower in that bathroom. Toilet shoots water up in the air when flushed. Only redeemer is the location. Avoid at all costs.

Skip it by all means

Can see that at some point this was an epic hotel but it's in dire need of a revamp. Everything felt a bit work out or dated. Location is fantastic. But rooms lack sound proofing. Older fixtures

Not quite Hyatt quality

I would not choose this hotel again.  Outdated.  Carpets everywhere.  Worn out furniture.  Water not draining properly in bathroom.
Positives are heated pool and close to shops.

The Good, the bad, and the ugly

Location is great (central to downtown Palm Springs, walkable to restaurants, bars, and shops). Hotel and room are beautiful. The pool is nice (private and big). Everything was very clean and staff friendly. Just would like a few more outlets near the bed or wherever people charge their phone.

Great, would stay again

Rooms are not very clean, there is a charge of $30.00 per day for parking plus an extra $20.00 per day for using their amenities. Such as the gym, bikes, 2 bottles of water in the room and coffee, even if you don't use any of those items.

Not as good as it seems.

Globalist experience of the Hyatt Palm Springs for our first visit.  I wanted to take my wife out to Palm Springs since we had never been there.  Originally I was going to try the Hyatt Regency Indian Wells, but after reading the reviews that there wasn't much out there, we settled on the Palm Springs Hyatt.  The reviews I read all said the same thing, great location, just dated everything.   That just about sums is up.  Hyatt is in general need of updates as this is the second one in a row I stayed at in the last month that was VERY dated.  Now, don't get me wrong, the staff, the location, the gym, the pool and the food at the hotel were GREAT!  But if you get hung up on the quality of the room, you will NOT be happy.  The rooms just flat out suck.  Very dated, not tables in the suite or a desk.  I don't know about you but I like to get a little work in and not having anywhere other to put my laptop is crazy.   I asked for a small table which I was told "I can make that happen" and it never materialized.  The three stars are all about the quality of the room, everything else was great.  If you want to see Palm Springs (THIS IS THE HOTEL TO COME TO) it is dead center of the strip and the restaurants and shops within walking distance, even a Catholic Church for us on Sunday was a five minute walk.  This is the place to be.   As a Globalist, I was treated well and all my breakfast was included and couldn't have asked for anything else other than a table.

Globalist Review of Palm Spring Hyatt

I saw many negative reviews online, which I didn’t read before coming. The 9,000 points rate for a December weekend was very tempting. The location is excellent—very close to the Palm Springs Aerial Tramway if you’re visiting, with plenty of great places to eat and explore nearby. Compared to the Grand Hyatt Palm Springs, this location is better, and we also had a more enjoyable experience here than at the other hotel we stayed at previously.

We arrived at 2:00 PM, but the room wasn’t ready until about 3:00 PM when we received a text. The front desk guest service was just okay—there was no explanation of amenities and no acknowledgment of my Hyatt membership. As others have mentioned, the rooms are quite dated. The carpet, walls, and tiles clearly show wear.

That said, there were several things I really liked. The hotel is close to many walkable areas, and we enjoyed morning and afternoon walks. It’s also near the Marilyn Monroe statue behind the property. Parking costs $30.

The room itself was huge—we had a living room, two beds, and a balcony. It was a great deal for the price and very quiet; we couldn’t hear outside noise or neighboring rooms at all. Overall, we had a pleasant stay at this hotel.

Pleasant stay

Best location in palm springs, clean and friendly every time. walking distance to everything on the  main boulevard convenient for food and shopping. the bar in the Hyatt was great as well. one we were done shopping grabbed a bottle of wine from the Hyatt bar and relaxed in our beautifully designed room.

Hotel Guest Reviews | Hyatt Palm Springs

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