Owner Response

A beautiful hotel located perfectly for our trip! The staff was excellent and our experience was great!

Wonderful stay in Paris!

Hyatt Paris Madeleine is very conveniently located, making it easy to walk to Opéra, Galeries Lafayette, and many other major Paris attractions. The service throughout the stay was professional, and the lobby is tastefully decorated, creating a refined first impression.

Although breakfast is not included, my wife and I had breakfast at the hotel one morning. The service was quick and efficient, and the food quality was good. At the same time, there are many cafés around the hotel, which makes it very convenient for guests who prefer to explore the city for breakfast.

The hotel also has a sauna, which is especially nice to use during the winter in Paris.

There were a few areas that could be improved. As a Hyatt Discoverist member, I did not receive any room upgrade, and the check-in staff did not proactively mention status benefits until I asked, which felt a bit awkward. Additionally, the room was comfortable but on the smaller side.

Overall, it’s a solid choice for location and service, with some room for improvement in elite recognition and room size.

Hyatt Paris Madeleine – Convenient Location with Polished Service

Amazing central property in walking distance of parks, monuments, and dining. I've stay here many times in the past and the quality of service and the hotel are always exception. The lobby was very festive for the holidays and there's a nice happy hour each evening. The breakfast is very convenient, open late, and has everything you might want. Croissants were crispy and light.

Perfect Hotel Walking in Distance of the Best of Paris

Very nice clean hotel at a fraction of the other HYATT, but honestly, its exactly as nice as the other ones.  The only drawback is of course the location which is a bit out of the way.  There is no direct Metro or Bus line to the usual attractions so you'll need to walk some.  But thats not the hotels fault, just something to be aware of.

Excellent value

Very poor experience at this hotel. Noone greets you or helps with bags. Noone recognizes you as guest of honor or Hyatt member. Noone shows you to your room. They did offer us warm sparkling wine which is just a very strange choice in France. AC  is not good. we were there in  late October and were warm most nights- cant imagine being there in July.  This is listed as a 5 star hotel. I just really disagree with that. Rooms are very basic. Clean and all but just very basic. Location is good so I guess that contributes to rating. I have stayed at much nicer 4 star hotels than this hotel and the service is just really below what I have experienced  throughout Europe in 4 star and 5 star hotels. I honestly would not consider this a full service hotel. I don't think they had room service. and the bar wasnt really full service.  We had a bad start and they did try  harder as the stay went on but I would not risk my precious time away   by trying this place again. I really like a nice hotel and consider it kind of an escape where i can relax some on trips. This was not that place. we mostly stayed  away from the hotel on purpose because it just wasnt the 5 star experience we had hoped for.

Really does not seem like a 5 star hotel

A luxury boutique hotel with fantastic service and staff.  Excellent location 
An unusual complementary happy hour that turned out to be a lovely social gathering

Superb luxury Hyatt

Upon our arrival, Nathalie Urban, the GeneralManager, explained to my husband and I that the Hyatt Paris Madeleine was a bit like a boutique hotel. Throughout our stay, we found that this could not have been more true. The level of personal attention we received truly reminded us of both boutique properties, like Mr. & Mrs. Smith, as well as high end cruise ships we have been on. In the mornings, we were welcomed at breakfast by staff who knew our preferred table and our “usual” order. In the evenings, at the complimentary nightly reception, the same person would greet us by name with a broad smile, escort us to seats and remembered that we both like red wine. One morning the chef had made chocolate chip cookies, which were exceptional. I had mentioned this to both Nathalie and Antoine Kohller, the Food & Beverage Manager. As a generous departure gift, it was arranged to have cookies for us to take on our journey home. What an unexpected and welcome surprise!

You MUST Stay at the Hyatt Paris Madeleine

The Hyatt Madeleine offers a great experience with exceptional staff. A well maintained hotel with a good location to be near many of the sites and still not in the middle of the tourist areas.

Great Hotel for a Visit to Paris

We recently had the opportunity to stay at the Hyatt Paris Madeleine for a 5-day Paris getaway.  It was my husband, our 9-year-old son, and me. By European standards, the King superior room was pleasantly accommodating and had room to fit all of us.  I knew that the room would have a view of the boulevard, but we were more than pleasantly surprised when we got to our abode and we could see the Eiffel Tower as well!  This was a little behind-the-scenes magic, I'm sure.  Nathalie Urban, the manager of the hotel is exceptional.  She and I corresponded, and when I could only get 3 of the 4 nights that I needed, she worked a miracle and found another night for me in the hotel! She greeted us upon check-in and upon our departure and really made us feel at home during our stay.  Her affable nature and hospitality clearly sets the tone for all of the hotel staff as they are all exceptionally kind and accommodating!  Housekeeping was wonderful. Our room was serviced daily and we returned each day after a very full day of exploring the city to a clean, and beautiful room.  This goes a long way after you've been on your feet all day!  Finally, the location of the hotel can't be beat.  It's near metro stops, and it's positioned well in terms of major sights that you'll want to see on your "bucket list".  We really felt that the hotel gave us a leg up on being able to access so much of the city without major effort.  This hotel has a personal touch, it's not too big, and it strikes all the right chords that you want for a tourist-home base.

Perfectly Positioned Hotel in Paris with Great Hospitality and Welcoming Staff

Hidden gem. It was super clean, so tastefully furnished and the staff were super friendly.  Will be my first choice for future paris stays

Hotel Guest Reviews | Hyatt Paris Madeleine

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