Owner Response

Amazing Stays! I stay regularly at the Hyatt Lodge and have never been disappointed with accommodations or service. It is my home away from home in Chicago. Thank you!!!

Home Away from Home A+

10/10 experience! So clean, great atmosphere, friendly staff, convenient room, lovely spa, perfect massage, good drinks, outdoorsy vibe. This was such a great getaway experience !

Definitely would go back

Stayed for New Years Eve and a couple of extra days. Location is great, hotel  was clean and comfortable, the pool and fitness center was better than expected. Rooms were quiet and comfortable.

New Years Eve

This stay has been a big disappointment given the positive reviews. While there was a separate check-in for World of Hyatt status members, it was not staffed. I had to use the regular check-in. My status was not acknowledged, and it seemed a bit rushed. I got no status benefits at all. There was a dead fly in the bathroom that I flushed down the toilet. Was told room wasn't used in a while and it took longer to get hot water.

Underwhelming stay.

Unfortunately, this was one of the worst hotel stays I’ve experienced. The front desk was consistently unreachable, with phones going unanswered whenever assistance was needed. The restaurant experience was even more frustrating—my breakfast had to be remade twice due to errors, and our room service dinner never arrived and ultimately had to be canceled. As a World of Hyatt member, there was no recognition or sense of hospitality throughout the stay. Overall, the service, communication, and dining experience fell far below Hyatt standards.

Disappointing Stay with Poor Service and Dining Issues

Staff was AMAZING - Breakfast was top notch and the hotel was extremely clean and well maintained.  The Christmas decoration were wonderful.

Hyatt Lodge - Great place to stay

Hotel could use an upgrade.  Overall it served it purpose as I only stayed for one night. Staff was nice and room was clean. Great proximity to OakBrook mall and dining options.

Its ok

Best pool ever. Also the gym equipment is up to date Very much enjoyed stay with family. 
Would love to visit again when the weather gets nice

Nice pool

The property is pretty, but the building itself is completely run down. Carpet in hallways is ripped up. Walls have gouges in them. Rooms are incredibly dated. The parking situation is abysmal at best. There is no way for a single traveler to conveniently, or safely, get your luggage from the parking lot to the hotel unless you leave it unattended inside the front door while you take 20 minutes to park and walk back.

It is a place to sleep, but keep your standards low

Great staff and nice hotel with a great location in Oakbrook.
We were there for a wedding - the food and service was excellent.

Hotel Guest Reviews | Hyatt Lodge Oak Brook Chicago

Reviews