I hope their service passion as good as last time. my previous stay, their service is one of the best. but this time, the passion is no longer there.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Hi Pierre, Thank you for taking the time to share your feedback and for choosing to return to us. We truly appreciate your kind recognition of the service you experienced previously. It means a great deal to know that our team had left such a positive impression on you. At the same time, we are sorry to learn that your recent experience did not reflect the same warmth and genuine hospitality you remembered. We understand how disappointing it must feel when the service you once appreciated no longer feels the same. Your feedback is important to us, and we would genuinely appreciate the opportunity to understand what may have changed during your recent visit. We will also share your comments with our team as a reminder that genuine care, passion, and consistency should be felt in every interaction. Thank you once again for your continued support and honest feedback. Yours sincerely, Hyatt Centric City Centre Kuala Lumpur Team
Excellent amenities, friendly and accommodating staff and good food. Provides filtered water in every floor. Location was near the train station, major landmarks and shopping district
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Dear Myk R, Thank you for your wonderful review! We're delighted to hear that you enjoyed our amenities, delicious food, and convenient location near the train station, major landmarks, and shopping districts. It's especially rewarding to know that our team made your stay memorable with their friendly and accommodating service. We're also glad you appreciated the filtered water stations available on every floor, a small touch that helps make your stay more comfortable and sustainable. We truly appreciate your kind feedback and look forward to welcoming you back to Hyatt Centric City Centre Kuala Lumpur for another excellent stay soon! Warm regards, Hyatt Centric City Centre Kuala Lumpur Team
The staff and service is excellent. The rooms are super comfy. The location is great too. The infinity pools is marvelous.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Dear Companion01136245445, Thank you for your fantastic review and for awarding us a perfect 10/10 experience! We're delighted to hear that you enjoyed our comfortable rooms, excellent service, and convenient location in the heart of Kuala Lumpur. It's especially wonderful to know that our infinity pool was a highlight of your stay. Your kind words about our team mean a lot to us, as we strive to create memorable experiences for every guest who walks through our doors. We truly appreciate your support and look forward to welcoming you back to Hyatt Centric City Centre Kuala Lumpur for another exceptional stay soon. Stay curious, The Hyatt Centric City Centre Kuala Lumpur Team
Nice place for a quick business trip, very nice pool and gym facilities. Excellent Breakfast. Missing some partnership with local spa or massage company.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Dear Jlealsarcos, Thank you for taking the time to share your experience and for choosing Hyatt Centric City Centre Kuala Lumpur for your business trip. We're delighted to hear that you enjoyed our convenient location, pool and gym facilities, as well as the breakfast experience. It's wonderful to know that these aspects helped make your stay both productive and comfortable. We look forward to welcoming you back on your next visit to Kuala Lumpur. Stay curious, The Hyatt Centric City Centre Kuala Lumpur Team
Excellent stay at the Hyatt Centric! Totally top-notch experience from the staff to the location, hotel design, condition and amenities.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Hi kawan (best friend), Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and we look forward to creating more shareable moments together in the future. We can’t wait to see you again soon! Stay curious, Hyatt Centric City Centre Kuala Lumpur Team
Good service, good food. Hotel is new and pool is salt pool. Good place for staycation. We really enjoyed the stay. Would go back again.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Dear JillC2460, Thank you for the wonderful review! We’re delighted to hear that you enjoyed the service, food, and our saltwater pool, and that you had such an enjoyable staycation with us. It means a lot to know you’d choose to stay with us again. We look forward to welcoming you back to Hyatt Centric City Centre Kuala Lumpur for another great stay soon! Warm regards, Hyatt Centric City Centre Kuala Lumpur Team
This hotel had a beautiful lobby and check in experience. The staff are Hyatt standard, very friendly, respectful and helpful. We especially found this warm welcome with Prakash at the pool. The room we were upgraded to unfortunately had issues and we had to change rooms. The new room functioned well but I was disappointed with the level of noise at night. The motorbikes and supercars passing by seeped through the windows and even the ear plugs. Be sure to get a room NOT facing KLCC to avoid the noise. Was also a bit disappointed about the balcony’s lack of any furniture. No chairs or table. No point to have a balcony then, in my opinion. Apart from this, the room was beautiful and clean. Beds were comfortable and the bathroom/shower was well designed. The in room coffee machine is a great touch. I still love the Hyatt group of hotels, but not sure I would be going back here with my kids, mostly because of the noise and lack of any kids related activities.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Dear Sophie J, Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed the warm welcome from our team, and we’ll be sure to share your kind words with Prakash. We’re sorry that certain aspects of your stay did not fully meet expectations, particularly the room issues upon arrival and the noise experienced during the night. We also appreciate your feedback regarding the balcony furnishings and family-friendly activities, as comments like these help us understand where we can further improve the overall stay experience. It’s wonderful to know that you found the room beautiful and clean, the bed comfortable, and enjoyed thoughtful touches such as the in-room coffee machine. Thank you again for staying with us and for sharing your candid feedback. We hope we’ll have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Hyatt Centric City Centre Kuala Lumpur Team
I had a great experience staying at this hotel. Everything was excellent, from the cleanliness and comfort to the overall service. All of the staff were very friendly, respectful, and welcoming, and they always made me feel comfortable and well taken care of. The only issue I experienced was the noise at night. Because the hotel is located near the street, I could hear quite a bit of traffic and outside noise, especially late at night. I would highly recommend upgrading or improving the windows to provide better sound insulation. This would make the stay even more comfortable, especially for guests who are sensitive to noise. Overall, I really enjoyed my stay and would definitely recommend this hotel. The wonderful staff and great service made the experience very positive.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Hi 968shahriarm, Thank you so much for taking the time to share your experience with us. Your feedback is invaluable as we work to improve our guest experience, and your comments will be addressed with our team. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. From your kawan (best friend), Hyatt Centric City Centre Kuala Lumpur
Excellent hotel, comfortable rooms, superb staff. I would highly recommend this hotel to anyone, for whatever purpose.
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Hi Patrick, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and we look forward to creating more shareable moments together in the future. We can’t wait to see you again soon! From your kawan (best friend), Hyatt Centric City Centre Kuala Lumpur
Great location with Kuala lumpur however on quite a busy road so was quite noisy at night. The hotel provider ear plugs which helps a lot. We were on the 18th floor so wasn't terrible but imagine it would be quite loud in a lower floor. Overall lovely rooms and great value for money
WenYi Chong, Marketing at Hyatt Centric City Centre Kuala Lumpur, responded to this review
Hi Sarah, Thank you for sharing your experience with us! We’re glad you enjoyed our central location, lovely rooms, and found your stay to be great value. We also appreciate your feedback regarding the noise from the surrounding area. Your comments are valuable to us as we continue looking for ways to enhance the overall experience. We hope to welcome you back to Hyatt Centric City Centre Kuala Lumpur for another stay soon! From your kawan (best friend), Hyatt Centric City Centre Kuala Lumpur
显示全部 10 条评论，日期为 2026年9月8日 后。