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Very good location. Nice hotel, good rooms. 
Food was very good.
Very nice pool and sky bar.
Location is the highlight.
Gym was good, need more workout machines.
Service was good. Good attitude and kind staff.

Very good location. Nice hotel, good rooms

Great place to stay when visiting Guatemala City. Wonderful meeting spaces, great accommodations, staff pleasant and very helpful.  Centrally located in the heart of the City, easy access to Restaurants and offices



Owner Response

Hyatt

This hotel has a great location in the middle of plenty of restaurants in Zona 10. The decor in lobby, common areas & rooms were done very tastefully.
Rooms are spacious and well designed.
Breakfast is very good, and has a great variety.


Great Hotel & Location.

The hotel was awesome  the front desk clerk, The bellman  the waiters for the reception and for breakfast was awesome and very helpful  I speak English and they helped with letting me know what type of food was being served 

Operations manager

We recommend this hotel, centric to all in the city, very nice hotel, the food also is very good, you have a lot of restaurants in walking distance, a museum and a variety of shops.  Pretty near to the airport too, in case you wanna be near the airport.

My wife and I loved this hotel

Fantastic room, facilities, location and food. We stopped overnight between vacation legs and it was the perfect decompression zone. The room was large and very well decorated and provisioned. The swimming pool and decking area is beautiful with outstanding views of the volcanoes across the country. Location linked to a mall with everything you could need on the doorstep. Excellent customer service and super-friendly staff who are able to arrange anything for you. A totally faultless experience.

A gem of a hotel

The entire Hyatt staff was very friendly and welcoming. Rudy (front desk) went above and beyond to assist us with our needs - including restaurant recommendations and shopping suggestions. The hotel itself was spotless. I would definitely stay at the Hyatt Guatemala again.

The best hotel and staff in Guatemala City

This hotel was booked for us by our travel consulant and although I quickly reviewed it before we confirmed, I was not prepared for how nice it would be.  Well located near shops and restaurants (although some distance from the historic centre) it is easy and safe to walk around the area.  A bit disconcerting was our arrival at what looked like an entrance to an office building with no bell hop or any kind of check in; it turns out that the check in is on the 7th floor!  The bell hop eventually arrived and helped us with our bags up the first elevator to the 7th floor where we were welcomed. Gerson, the bell hop spoke excellent English and told us a bit about where to find things at the hotel.  We checked in and went to our room - on the 9th floor.  It was spacious, comfortable but the AC was way too cold and we struggled to make it work to our comfort level.  We had a delicious buffet breakfast the first morning but as we left early on our last morning, the hotel kindly provided us with a breakfast box. The pool on the roof top is not large but would be nice on a sunny warm day (which it was not while we were there!

Central luxury hotel in Guatemala City

clean spaces
Clean, nice rooms
delicious buffet food with great variety
large spaces
friendly staff
good ubication
accessible
good at details
delicious food
clean toilets
 the beautiful hotel in guatemala

The incredible Hotel

Great services from the restaurant and the staff in general. Amazing breakfast. Congratulations.
Rooms are also super comfortable. The bathroom was neat and shower was great. AC worked perfectly and room have good space for working.

Outstanding services in a nice looking hotel

Nice clean rooms, good restaurant, good room service. Everything was just great. The desert ice cream we ordered came in a mini ice cream cart, much to the delight of my 2 year old daughter. Would definitely visit this hotel if I do visit Guatemala city again 

Perfect hotel, perfect stay

The hotel was great, excellent conditions and all staff were very helpful and make you feel at home. The food was amazing, super complete buffet and also “a la carte” service exceeded all expectations. The location is great, don’t forget to visit the pool terrace! 

The best place to stay in Guatemala City

The iron in the hotel had a sticky substance and ruined a shirt. The hotel did not want to take responsibility. I brought the issue up with management and they lied about what had happened and blamed me. 

Terrible service

Nice hotel, well loctaed, very nice and ample rooms. Staff is very friendly. The only inconvenience was that a colleague´s room was not ready at check in, and she had to wait over an hour to be able to access ger room.

Hyatt Centric Guatemala

I highly recommend staying at this HYATT CENTRIC. The staff and management go out of their way to make sure you feel welcome.  From the moment you arrive until you leave they will treat you like family. You will not regret booking your stay at this hotel. 

A home away from home

Loved the overall feel of the hotel, from the decor to the helpfulness of the staff. Room was spacious and the food at the rooftop bar and service were excellent. Room service was excellent. All in all, would love to stay there again. 

Fabulous gem

Great location with walking distance to several dinner choices. The top floor restaurant and pool were very relaxing. Staff was very helpful and accommodating. Great breakfast buffet! Definitely a great place to stay while in Guatemala. 

Mission trip

We visited the city for a meeting, Mario at the check in desk did provide valuable info about current events in the hotel area. Mario's friendliness and customer service oriented mentality is what Hyatt is all about!

Mario at the front desk is a Rockstar.

One of the best hotels in guatemala city good quality services, comfortable rooms nothing to argue  sp thanks for the hospitality in town . good princes in weekends and the amazing view in pool . good reason to stay 

Best experience !

pretty central location, close to the air port. The rooms are very clean and staff is super friendly and attentive. The food is very good and there is a variety available for Breakfast. Would stay there if I have to go again.

Wonderful shot stay in Guatamala City, Guatamala

I recently stayed at a hotel that was nothing short of amazing! The staff was friendly and helpful, the place was spotless, and it was located in the best part of the city. Plus, they had a cozy rooftop to enjoy a drink or two after a long day. Highly recommend this place!

Great Hotel! super " Centric"

The hotel was beautifully decorated and modern. My room was larger than I expected and beyond comfortable.  Food and service was on point with everything and everything I tried was delicious.  Will definitely be back again 

Gorgeous property

This was an excellent place to end our holiday. The hotel staff are trained to go above and beyond to make your stay pleasant.  The food is high end quality and there's a good wine selection. Mr. Josue runs a tight ship in the restaurant to ensure that Hyatt standards are upheld. Rosely and William in the restaurant go above and beyond to meet your needs. The breakfast buffet is top notch! A round of applause to the chef!

Great Location, Food, & Staff

Great rooftop pool, heated and a great breakfast buffet or a coffee shop in lobby for a quick latte. Great prices and staff is very considerate. Room service was quick and surprisingly tasty. Central location and a quick trip to airport.

Beautiful modern hotel in zone 10 with all the amenities

The hotel is conveniently located and has ample underground parking.  The rooms are large and nicely decorated, and the gym is well equipped.  I really enjoyed the breakfast buffet and the rooftop terrace.  

Two nights in Guatemala City.

From arrival I was continually made to feel as an appreciated guest the staff ever desiring to satisfy my needs. Great location within walking distance of several great restaurants. However food service was terrific so not much need to leave the hotel. 

Unforgettable stay

Modern design inspired by Guatemala cultural heritage.  Beautiful rooftop with an astonish view of the city. Warm and relaxed ambience in the common areas. Excellent service.  Perfect location. Hotel is connected to a beautiful high-end shopping plaza.


Luxury Design Hotel

Very pleasant stay at the Hyatt Centric...clean well appointed rooms and excellent service.  Breakfast had a wide assortment of local specialities.  Our meeting room was clean and suited our needs perfectly.

Hyatt Centric

great location, lots of restaurants and shopping around hotel. People helpful. beautiful roof top. Clean and large rooms. conveniently located with business meetings, corporations and airport. Safe and clean area. 

Suleyman Odemis

The Hyatt hotel was great and the best hotel by far I’ve been to. Great location and amenities. The only thing I was confused was they charge me a lot for guest that stayed with me which was a 2 bedroom room? Not sure why but this was my first time getting charged in all my Hyatt stays.  

Family trip

Very nice hotel up to American standards for a Hyatt and it had local cultural elements and food throughout. Staff is very helpful leading up to and during our stay and happily helped us in English. Food is good in all restaurants and for breakfast. Transportation to and from the airport can be easily and inexpensively arranged by the hotel. Entrance lobby and attendant are on the ground floor, check-in/reception and the rooms are on the higher floors.

Comfortable and modern with good customer service

-Room with all the comforts, it has an electronic key to open through the mobile, the SmartTV with Chromecast
-Friendly staff, always with a smile
-Excellent location, close access to good restaurants

Great Service and Attention

Stayed here for one night as we had a flight out the next morning. They arranged transportation to the airport for us ($15). It was a private car, not a taxi. Very comfortable. They advised on how to get around and where we could walk around nearby. Felt very comfortable given it was our first time in Guatemala City. Very good WiFi signal. We went to dinner at Flor De Lis (not part of the hotel) so we didn't try any of the hotel food or the pool.

Beautiful Hotel in Great Location

Location, parking, facilities, staff, and cleanliness are great!!  I have stayed there several times and have enjoyed ever staying. Great food and breakfast with friendly staff! Also, it is in the zona viva of GT

Great Place to Stay

The Hyatt Centric well exceeded my expectations in a great way!  I will definitely be back!!  The suite was impeccably clean and sanitized with all of the small details you come to expect from a high end hotel!  The dining was exquisite with options on both the lobby as well as the 16th floor!  

Amazing Stay!

Everything about the hotel is top notch!!! The location is perfect - excellent restaurants all around.  The hotel staff was extremely helpful in arranging our airport transfers, replying to emails, helping with luggage storage and everything we needed.  

Loved it totally!!!

Staff is literally absent. There was nobody at the check in counter and had to shout for someone to come out. Asked for extra soap, shampoo and towels and they never brought them. Hyatt Guatemala should train better their staff.

Hyatt Centric Staff Absent

We could not have been more impressed with this Hyatt hotel in Zona Viva, Guatemala City. The staff were friendly and professional, and our room was spacious and comfortable. The lobby level was a bonus, with Mayan sculptures and relics on display in the pleasant seating areas. We would definitely stay here again.

Wonderful hotel

As usual my stay at Hyatt Centric Guatemala City was excellent!  Great staff, immaculate and well organized room and comfortable bed.  The hotel is very clean, with great attention to every detail to make the stay great.

Another excellent stay…

Visited Guatemala City for my birthday with 7 friends..Very clean.. very modern.. great staff!! Would stay again and again and again.. it’s almost like a resort.. we had an atrium view.. played loud music in the room
And didn’t get one complaint lol

Love!

was there for a special event and the Hyatt was excellent.  All the staff were extremely nice and helpful.  The room was modern and well appointed and the location was very central.  It was built in the last five years and the management was very active in day to day operations. 

great trip to Guatemala City

This is my 5th time at the Hyatt centric and the staff make you feel so welcome, it's like home from home. The rooms are very comfortable and well designed and the public areas have been well thought out. The roof terrance and pool is amazing with great views over the city. Breakfast selection is a great mix of local and international cuisine.  The location is great too - within safe walking distance to several restaurants, bars and malls. 

Excellent Hotel

This hotel was great, its a really nice location with good food and restaurants right there. The hotel has a great aesthetic. My room, a Jr Suite, was large, comfortable and clean. Breakfast was great the the hospitality team was very helpful.

Fantastic Stay

Loved everything about this hotel. World class service and facility. Great employees! I will stay here again in the future. Rudi was a great employee. He offered to open elevators and doors, carry your stuff  and was super friendly. He was popular amongst all guests. 

Great place! Great employees

Loved the hotel and its amenities.  Room was very modern and clean and hotel had options for meals and nightlife right on the property.  Staff was friendly and accommodating.  Also was able to arrange Covid testing directly in our room for our return to the U.S.

Delightful hotel

Other than issues with the staff at the breakfast area not wanting to serve breakfast a la carte after 10:30, the hotel and the staff are awesome. The rooms were clean, the hotel is well furnished and modern, the location is centric to the main attractions within the city, and the mall next door is a plus.

Best hotel in Guatemala City

We were referred to this hotel in particular because, my cousin, Douglas Montenegro Gálvez worked on the building of this project as overseeing the construction of this beautiful masterpiece. He was lead project manager of construction and engineering and it was his recommendation that pushed us to reserve the room. Overall, the stay was pleasant and welcoming. The staff made extra effort in allowing us the use of the pool due to staff being accommodating and helpful! That made the trip even better! Also, we needed a print out of an email and the staff was very productive in getting it printed out and getting it to us in an expedited manner. The only problem we had was that the room door lock was not working properly and did not accept the room key. It was a real inconvenience and we had to call maintenance to come repair it. Fortunately, it didn’t take too long for the technician to come and fix the problem. Independent of that small issue we had, we would recommend this hotel and would stay there again due to its helpful and friendly staff, the safety of the location, and the variety of eatery places in and around the hotel.

Pleasant Stay

Hyatt Centric is the place to stay.  It is comfortable and has everything you need whether you are working or vacationing.  The breakfasts are exceptional and the staff knows you by name and can point you to all the spots that make a visit to Guatemala City a great experiences.  Second time there and that's my spot!

Best Hotel in Guatemala City

Extremely friendly staff, great food and fitness facilities, clean and charming. The rooms are spacious and the location is within walking distance to malls and restaurants. I highly recommend this hotel. 

Week-long Business Trip

This was my second week-long stay in two months.  The property is centrally located in Zone 10 with easy access to all parts of city and outer reaches.  Everything about this property deserves high marks.  Facility is exceptionally maintained and staff is attentive and generous with their hospitality.  Room was well organized and spotless.  Overall price/value was also strong.  No doubt why this Hyatt ranks highest across all reviews.  Strong recommend.

2nd Visit As Good As The First - Exceptional Property and Service

Great place, Great location, Excellent view to Guatemala's Volcanos, The Attendance people are amazing so kind and nice, the bedroom was incredible too many details in order to be confortable in your stay

Excellent 100% Recommended

This Hyatt property is absolutely stunning. Ultra modern, beautiful, clean, absolutely professional staff, location, food, bedding....you name it. It is THE place to stay in Guatemala City! Can't recommend it enough.

Absolute 5 Star Experience

The hotel has wonderfully large rooms, is conveniently located and has a wonderful and helpful staff.  We really enjoyed our stay. The only drawback is that the food that we ordered through room service was a bit bland. 

Great rooms, service and location

During a business trip, a colleague and I had a really bad experience du to extremely rude and unprofessional check in staff at Hyatt Centric Guatemala. The staff at the front desk needs to be properly trained. 

Rude check in staff @ Hyatt Centric Guatemala

Beautiful hotel, great customer service. The staff were helpful in getting us in touch with a place to get Covid tests since our arrival was after the time they had in-house testing. The rooms were clean, well stocked and homey feeling. Bed was comfy and the robes were a nice treat. The showers are awesome, good temp and great water pressure. I will definitely be back. 

Beautiful rooms

Excellent staff and great location. Modern, clean, and perfect for solo or group traveling. René, the concierge, assisted my travels through rigorous scrutiny of the premises, and helped me surmount unexpected situations that surged along the way. Overall, a fantastic experience and a must for travelers seeking safe and invigorating experiences in Guatemala City. 

Great Location in Guatemala City

I had to travel to Guatemala unexpectedly during the pandemic. This hotel was fabulous in every single aspect. I had to ask a lot of questions before traveling and the staff was prompt and concise in all their messages. The entire hotel staff were kind, courteous, and caring. I have never had such good service in any hotel. This place was truly a wonderful experience. I am so thankful for all the help and good service. The breakfast is wonderful and the shuttle service to and from the hotel is so wonderful. I highly recommend. 

Best hotel and awesome service

Very pleasantly surprised by the high standards of the hotel. Great facilities and ultra modern room.  The staff were very attentive and helpful.  Food in the restaurant was good and very reasonable.  Overall a great experience.

Excellent Hotel.  Exceptionally clean

From the time we were greeted at the car until they said goodbye, we were taken care of.  This was a fun spot to sleep before heading to the airport.  Next time we will stay longer to enjoy the rooftop pool and bar.  

Amazing place to stay in Guatemala

The level of staff and service were superb. I would think it would be equivalent to the Grand Hyatt experience. The location was impeccable surrounded by malls and food courts on both sides of the hotel.

A gem in Guatemala City

Nice rooms, very clean, helpful staff, fun rooftop bar/lounge, adequate gym, nice restaurant with very good buffet breakfast and service.   The hotel is centrally located in a good area of Guatemala City as well.

Clean and Modern Hotel with Nice Amenities

Due to the rooftop bar, music is very loud in the rooms and afterwards when the bar is closed many loud and noisy customers disturb. Apart from that the hotel is great, very new and modern and perfect location.

Noisy room

I’m glad I selected the Hyatt Centric in Guatemala City. Their Covid protocols were evident with sanitizer everywhere and thermometers for temperature checks. Staff was very accommodating and even helped resolve an issue when my test results were not received. I also appreciated the Covid test was available on site. That was a huge bonus. Thank you to the entire team from the bellman, front desk, waiters, etc.

Intro to Guatemala City

the hotel staff are always friendly and professional. they make me feel at home and at ease at all ttimes during my stay. i would recommend the hotel to any one if they are doing business or pleasure in Guatemala.

SHALOM FOUNDATION TRIP

Beautiful hotel in a nice location. Spacious rooms and the place is very safe. Parking is right under the property. Lots of food options nearby, and the hotel offers breakfast buffet for extra charge.

Beautiful hotel in a nice location. Spacious rooms and the place is very safe. Parking is right under the property

We stayed two nights. The staff was cheerful, helpful, professional, and among the best we have ever experienced. The hotel was spotless and included ample security measures, at every key point. It is amazing that they have kept such a high level of quality and safety while Covid-19 continues on. I would not stay anywhere else in Guatemala city.

Best hotel in Guatemala

Very nice hotel. Outstanding service. Staff very accommodating, attentive.  Rooms sanitized and clean. Food  and breakfast buffet is fantastic.  Would be happy to stay here whenever I return to Guatemala City.

outstanding stay

Excellent in every respect, truly remarkable breakfast, stylish and efficient room. Quiet, comfortable. The rooftop pool was a treat but outdoor furniture is needs a little maintenance. A shuttle service to the airport would be a good addition.

Perfection

All amenities and services were excellent. Care was taken to make sure enployees and guests alike were safe. Staff was exceedingly friendly. Food was great, and it was a delight to eat at Zielo on the roof.

Apr 2021 Stay

Very comfortable and well-equipped hotel in the centre of the city. Outstanding staff. Lovely pool. Food was a bit restricted because of the COVID situation. Room was well-equipped and pleasant. We enjoyed it.

Excellent hotel

The place is clean, and well kept but lacks some basic functionality. No place to hang towels, the toilet is not very private, a sliding frosted glass door that doesn't seal it off from the rest of the room. And the place is run on bare bones staff. I understand a reduction in staff due to covid, but the place felt almost abandoned with almost all amenities closed apart from the main restaurant. We also had an issue with entering after coming back late at night. The security made us wait out on the street for several minutes to confirm we were guests rather than let us into the lobby and go through that process. There are plenty of other nice options in Guatemala City, and I'll be using those instead in the future. 

Slick design, but underwhelming experience

So everything was nice apart from check in! We enjoyed the bar & room but I have to say the way we were treated at check in was a little strange as we had already paid and this was questioned. Breakfast staff however were amazing and I mean amazing! I would try this hotel again just for the breakfast staff and their lovely attitudes! I didn’t catch names but I really hope they are compensated for excellent service 15/02/21

Good but check in is hectic

The Hyatt did an amazing job while I was traveling during COVID. Very impressed with their ability to still offer an amazing experience amidst the pandemic. I especially enjoyed the rooftop deck, the gym and the pool all while feeling safe and protected. 

Amazing Stay during COVID

I Highly recommend this Hotel.  have stayed there a couple of times, smells clean and new. Rooms are top notch and staff very welcoming. Amenities are nice, super clean bathrooms and rooms.  The breakfast buffet was delicious

Super recommended

Thank you to all the personnel that made my birthday celebration wonderful.  The customer service was impeccable, from the check-in, the awesome birthday surprise brought to the pool,  the politeness and excellent attitude of the personnel, etc.  The decor of the hotel is wonderful.  I would recommend the Hyatt Centric in Guatemala City to anyone who wants to wants to enjoy a relaxing weekend, a business trip, or a special ocassion.  Gracias Hyatt Centric Guatemala City!

Excellent stay at the Hyatt Centric Guatemala City

Amazing 360 view of the city at the pool area, friendly staff and very attentive, loved the pillows and the comfortable beds highly recommended this hotel if you’re visiting the city, in a very centric location 

Great location

Stayed a week during Covid.  Staff is the most professional, caring, concerned, and conscious at all times of their guests.  Have stayed in other Guatemala City luxury hotels and Hyatt Centric tops them all in every aspect.  

Outstanding experience

Thank you so much for taking safety protocols seriously. It gave me peace of mind while traveling during this pandemic. I appreciate the extra efforts and will definitely stay here again on my next visit to Guatemala.

Safe, clean and beautiful Hotel in Guatemala City

This hotel is perfectly located in zone 10... a quick 10 min ride from the airport. We were able to arrange a shuttle to pick us up at the airport and take us to the hotel. The hotel is immaculate and the roof top pool is a dream! The room was super clean and spacious. The location of the hotel is perfect, with plenty of restaurants, bars, and coffee shops within walking distance. The staff at the hotel was extremely helpful and professional. Would absolutely stay here again and recommend to anyone staying in Guatemala City! 

Wonderful Stay at Hyatt Centric

Spent the better part of a week there for a conference and would definitely stay there in the future the next time I'm in Guatemala City. The breakfast spread is about the best regular meal I've had in a hotel setting.

Fantastic location, look, and amenities.

I attended REASON AT GUATEMALA conference with my two (high school age) children.  We stayed at Hyatt Centric Guatemala City.  This is a highly rated hotel, and one I would usually not opt to stay at, as I would likely select a more downscale place to conserve funds.  However, since this conference was held at their convention center, I splurged.  It was a very pleasant experience.  All staff were very professional and friendly.  Condition of hotel was, as expected, very nice.  You get what you pay for!
One issue we had was the AC in our room was not working properly.  When I informed front desk, they addressed the issue immediately, and checked to confirm issue was addressed.  Room was always kept clean and the entire complex was spotless.  Lots of security and beautiful inside atrium shops/restaurant area.

first time, great experience at Hyatt Centric Guatemala City

Having travelled throughout the world and Latin America, often to Guatemala I didn't expect much from this hotel as I don't from any in Guatemala so as not to be disappointed. This hotel pleasantly surprised me on every level and in every area. From  smooth  check-in pretty early which surprised me, to a very large clean nicely appointed room with tasteful local art and up to date technology and amenities. Large smart LG TV, great lighting throughout and floor to ceiling mirrors. Comfortable bedding with a great option of pillows. Spotless clean! Service was great throughout my stay with members of staff readily eager to tend to my inquiries and requests anticipating my needs often. The hotel is a beautiful thoughtful design throughout with plenty of public lounge and meeting areas to socialize and/or just relax in living room type settings surrounded by local art and nicely appointed furniture and lighting. Rooftop bar drinks were some of the best I've had anywhere. Zielo is a top-notch venue with the rooftop sporting a heated Infinity pool overlooking the volcanoes time and weather permitting. Plenty of security everywhere and plenty of staff to meet the needs of guests promptly. A pleasant stay and service and quality approaching if not meeting 5 stars! Keep it up Hyatt Centric! 

A Five Star Experience

The hotel is very nice and the attention by the polite and professional staff is great.  It is beautifully decorated, has a nice rooftop pool which at times is too warm during the day when it is sunny but nice at night when it cools down.  It is located in a safe, upscale, financial district where there are lots of restaurants close by, and next to or attached to a boutique-like, modern mall where there are some retail shops and restaurants and a more upscale food court.  Nice rooms and beds, very modern bathrooms.  The only thing is sometimes you hear construction noise even late at night.  Also, breakfast is not included even when you pay a high rate per night.

Beautiful hotel, gorgeously decorated, good customer service, rooftop hotel, but not cheap

We had to overnight due to flight connections. First of all, the hotel decor is magnificent.  The design details from the Lobby to the room to Zamat wowed us.  The attention to comfort wonderful. The headboard with the slim inset reading lights, the under mount vanity lights that light up at night when you enter the bathroom to light your steps, the big screen TV, the electrical outlets perfectly placed, the top notch espresso machine, the matress that cradles your body, the decor …. We'd stay here again in a heart beat.  Not to be forgotten our wonderful dinner in Zamat. Fabulous food and service. The breakfast was over the top and was included in our friend's room rate. The only negative, we assumed we had the same package so were a little choked when we got the bill, let's just say it wasn't cheap! 

No hardship staying here!

The hotel itself is beautiful. The staff were extremely kind and helpful, and I had to leave at 4:30 am for the airport. Taxi and coffee were prepared and it was stress free. Room was also very beautiful - the design of the entire hotel is excellent, and it is also comfortable. 

Beautiful hotel and excellent service

My husband and I stayed at the Hyatt for 4 nights and used it as a jumping off point for day trips and exploring the city. The staff went above and beyond to make itinerary recommendations, reservations, and were just generally lovely and kind people. The beds were super comfortable (my husband has a bad back and even he slept great) and the rooms are modern and spotlessly clean. We enjoyed the gym and the rooftop pool and were very pleasantly surprised by the very VEGAN friendly Sunday brunch buffet. The "soyrizo" was delicious with fresh bread, avocado, pico de gallo, quinoa salad and salsa picante. The hotel is well located close to the airport (with shuttle service for $10pp) and walking distance to many restaurants. Highly highly recommend!

Fantastic Modern Hotel and Most Attentive Staff

Everything exceeded our expectations. The NY Eve event was a surprise. The food was excellent. The waiters could be al little better informed what they had/did not have, but overall, it was great. The breakfast buffet was the best I've had, and I've traveled to over 60 countries. 

Over the top

Excellent service, very friendly and top quality, I love the brunch, for the price it’s totally worth it !!!
Rooms are very confortable, close to the airport, and the location it’s perfect, definitely
5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 

Love it!!

Resevacion was a hassle, was there the prior month and it was great. This time my expectation was just as high and felt let down. I will still consider this hotel along with the Westin. Love the Guatemalan theme.

Love the hotel

If you want to stay at a place were you are treated like family, you don’t need to search anymore. This is by far the best hotel you will ever stay at. The staff goes out of their way to make you feel welcome.

OUTSTANDING SERVICE

Excellent service and attention to the details and the people at this hotel who make the experience even better. It's worth to mention Mrs. 
Sierra (Quality) and Mr. Diego (Restaurant). A+. I'm sure that I will repeat the experience next time in Guatemala.

Best place to stay in Ciudad de Guatemala

The rooms have a working space, free Wi-Fi, Coffee bar, and very comfortable beds. The bathroom design is exquisite, clean and nice lighting.  The pool and Gym are state of the art! you will love everything.

Relax in the best hotel of Guatemala

Excellent hotel, great service. Staff is very well schooled, knows their repeat customers very well. I travel to Guatemala very often and I use this hotel exclusively. There are some minor issues I have, but they are not a big deal. Location is excellent in zone 10, many restaurants in the immediate area if you want to get out of the hotel.

Hyatt Giatemala City

the reason for the level 4 rating is because of the following, there are no hooks to hang up towels around the bath/sink area. I am okay reusing my towels the next day if I can hang them up to dry.  Also, the sink stand is not too functional.  The sink was a bit high and far in for me at 5ft 4" and there was no surface between the edge and the wall or door.  things fell off!  There is no waste basket in that area - the one in the toilet tipped over when you stepped on the foot lever.  Also, the shower caps, typically used by women I think, were so tiny, anyone who uses a clip to tie up shoulder level or longer hair could not benefit by its use.  The room was nice, but the king bed sloped a bit to one side.  Overall nice accommodations, but not too functional. Also, not sure why the closet has only one sliding door...

Great Service and new hotel

this hotel is perfect if you are looking for something modern and uptodate, probably the only hotel in town with those trendy features, can only recommend. the hotel itself features a nice bar, restaurant, cafeteria, etc. 

Nice stay

The staff at this Hyatt are all exceptional and go out of their way to learn your name and tailor the service. It is truly impressive in a time when most hotels are beginning to lose that personal touch.

By far the best place to stay in Guatemala City

Good Workout Facility with snacks and it is open 24/7

I liked the fact that there is a full breakfast buffet with fresh squeezed orange juice, green juice and others

And to has a coffee corner shop all the time 

Good workout

I'm glad we decided to try the Hyatt Centric. The location was great (it's connected to a up-scale food court), and the staff were friendly and helpful. There was someone to help us with our bags at night. The room was new and clean and the hotel is well designed and decorated. We had the buffet for breakfast and it had many options and was much better quality than many other hotels. 