Our team members are able to assist guests in Mandarin Chinese and English. For other languages, we may provide communication support through translation tools or other available assistance whenever possible.

The hotel operates on a 220V, 50Hz electrical system and uses standard Chinese power outlets. Guests are encouraged to verify that their devices are compatible before travel. If your equipment does not support the required voltage, please bring an appropriate voltage converter or other necessary conversion equipment.

Hyatt Centric Gaoxin Xi'an opened in 2023.

Yes. The hotel can accept packages on your behalf prior to your arrival. To help us identify and receive your package, please ensure that the guest name and expected arrival date are clearly indicated on the shipping label. Packages will be handled in accordance with hotel procedures. For special items or oversized deliveries, guests are encouraged to contact the hotel in advance.

Yes. Wireless internet access is available throughout the hotel, including all guest rooms and public areas. Guests may contact the Front Desk for connection details and any assistance they may need during their stay.

Certainly. Wake-up call service is available for guests. Please contact the Front Desk and let us know your preferred wake-up time, and we will be happy to arrange it for you.

Yes. Daily housekeeping service is provided for all occupied guest rooms to ensure a clean and comfortable stay. Guests with specific housekeeping requests are welcome to contact the hotel for assistance.

Our concierge team and Front Desk associates are pleased to provide recommendations on local attractions, dining, shopping, transportation, and other city experiences to help you make the most of your time in Xi'an.

Yes. Laundry and dry-cleaning services are available for guests. Please contact the hotel team for assistance and service details. Service availability and turnaround times may vary based on hotel operations.

The hotel does not offer babysitting or childcare services. Children and minors should remain under the supervision of a parent or legal guardian at all times while on hotel premises.

Vegetarian dishes can be provided. Gluten-free menu options are available upon request; however, advance reservation is required so that arrangements can be made with the kitchen team.

We offer meals inspired by local shannxi cuisines; if you have a cultural preference, we’re happy to recommend suitable dishes.

Yes. Guests are welcome to order food delivery from outside restaurants to the hotel. The Front Desk can assist with receiving deliveries on your behalf. To help ensure accurate delivery, please include the guest name and room number when placing your order. If you require any assistance, please contact the Front Desk. To help maintain a comfortable environment for all guests, outside food should be consumed in guest rooms only.

Yes, the hotel offers daily in-room dining service. Service hours are from 06:30 to 22:00.

Yes. Additional breakfast can be added at the hotel. The charge for an additional breakfast is RMB 128 per person. 

Unfortunately, the hotel does not have a club. We invite guests to enjoy the hotel's dining venues, recreational facilities, and other experiences available during their stay. For more information, please contact our hotel team.

We regret that the hotel currently does not offer dedicated facilities or services specifically designed for Muslim guests. We apologize for any inconvenience this may cause. If you have specific requirements, please feel free to contact our hotel team before or during your stay, and we will do our best to provide recommendations or assistance whenever possible.

Yes. Cribs and extra beds may be available upon request, subject to room type and availability. We recommend contacting the hotel in advance or noting your request at the time of booking so that appropriate arrangements can be made.

Select room types include sofa beds, and rollaway beds may also be available. Availability varies by room type and inventory, so guests are encouraged to contact the hotel in advance for confirmation.

Yes. All guest rooms are non-smoking. To provide a comfortable and healthy environment for all guests, smoking is not permitted in guest rooms or indoor public areas of the hotel.

The hotel provides complimentary in-room toiletries, including shampoo, hair conditioner, body wash, comb,  toothbrush and toothpaste. Additional amenities may be available upon request. Please contact the hotel team if you require any assistance.

If you prefer a particular view, we recommend selecting the corresponding room type when making your reservation or contacting the hotel in advance to indicate your preference. Requests are subject to availability at the time of check-in.

Most guest rooms feature walk-in showers, while selected suites are equipped with bathtubs. Guests who prefer a bathtub are encouraged to reserve an suite room or contact the hotel in advance for assistance.

Certainly. If you would prefer a room away from elevators, please indicate your preference when booking or contact us in advance at  xiyct-foam@hyatt.com. We will do our best to accommodate your request, subject to availability.

Yes. All guest rooms are equipped with climate control systems, and heating is available seasonally to ensure a comfortable indoor environment throughout your stay.

Hyatt Centric Gaoxin Xi'an currently does not have a swimming pool on-site. However, guests are welcome to use the hotel's fitness center, which is equipped with professional Technogym fitness equipment to support their workout and wellness routines during their stay.

Yes. The hotel features a fitness center located on the second floor. The facility offers floor-to-ceiling windows with panoramic views and is equipped with professional Technogym fitness equipment for registered guests. For the latest operating hours and facility information, please visit our website.

The hotel does not have a dedicated business center. However, complimentary Wi‑Fi and printing assistance are available for guests. Should you require printing or other business-related support, please contact the Front Desk and we will be happy to assist whenever possible.

Spa services are not offered at the hotel.

Yes. Hyatt Centric Gaoxin Xi'an offers well-equipped meeting and event spaces suitable for business meetings, training sessions, social gatherings, and a variety of other events. Our team is available to assist with arrangements based on the size and requirements of your event. For venue details and booking inquiries, please contact the hotel directly.

The hotel features a selection of restaurants and bars, offering a variety of cuisines, to cater to diverse dining preferences. For more information, please refer to our Dining page.

We are located approximately 25 kilometers from Xi'an Xianyang International Airport, with an estimated driving time of 35 minutes. Travel times may vary depending on traffic conditions and route selection.

The hotel does not provide a scheduled airport shuttle service. However, paid airport transfer arrangements can be made upon request. Guests are encouraged to contact the hotel in advance for assistance with transportation arrangements. Taxis, ride-hailing services, and public transportation are also available for travel between the hotel and Xi'an Xianyang International Airport. Please feel free to contact our team if you require transportation recommendations or assistance.

The nearest bus stop is approximately a 5-minute walk from the hotel, providing convenient access to various parts of the city. If you need assistance with public transportation routes or travel recommendations, please feel free to contact the hotel team.

The hotel enjoys convenient access to public transportation, with buses, metro services, taxis, and ride-hailing options available nearby. These transportation options provide easy connections to major business districts, shopping areas, and attractions throughout Xi'an. Guests are welcome to contact the hotel team for route recommendations and travel assistance.

The nearest metro station to the hotel is Zhangba 4th Road Station, which is approximately a 15-minute walk away. The metro system provides convenient access to many of Xi'an's business districts, cultural attractions, and shopping destinations. Guests are welcome to contact the hotel team for directions or travel assistance.

Guests can conveniently reach downtown Xi'an by metro, bus, taxi, or ride-hailing services. The most suitable option may vary depending on your destination and current traffic conditions. For the most efficient route and travel recommendations, please contact our Front Desk team.

Yes. The hotel can assist guests with arranging car rental or limousine services through trusted transportation partners. To ensure availability and smooth arrangements, guests are encouraged to make reservations at least one day in advance. Please contact the hotel team ahead of time, and we will be happy to provide assistance based on your travel needs and itinerary.

Yes. Our hotel team can assist guests with booking taxis and arranging transportation services. We are also happy to provide local travel recommendations based on your destination and itinerary. Transportation arrangements are subject to vehicle availability and local operating conditions. Please feel free to contact the hotel team whenever assistance is needed.

Absolutely. The Front Desk can provide directions to local attractions, printed maps, and helpful travel recommendations. Our team is also happy to share insider tips on sightseeing, dining, shopping, and exploring Xi'an.

Hyatt Centric Gaoxin Xi'an is located in Xi'an's High-Tech Zone, one of the city's key business and commercial districts, with convenient access to shopping, dining, and entertainment. Our hotel team is happy to provide recommendations and travel assistance to help guests make the most of their stay.

Located in the heart of Xi'an High-Tech Zone, Hyatt Centric Gaoxin Xi'an offers expansive urban views. Selected guest rooms feature views of the Xi'an Zhangba Convention & Exhibition Center. In the evening, guests can enjoy the city lights of the High-Tech Zone. For an enhanced viewing experience, guests are welcome to reserve a room with a preferred view.

Yes. The hotel is within walking distance of DT51 Mall, which is surrounded by a variety of local specialty restaurantsIt is an ideal location for guests looking to experience Xi'an's local flavors and vibrant city lifestyle. If you are looking for dining recommendations or neighborhood tips, our team would be delighted to share local insider recommendations to help you explore the city like a local.

Yes. On-site parking is available at the hotel. Complimentary parking is provided for registered in-house guests. For parking assistance or directions, please feel free to contact our hotel team.

Yes. The hotel parking area features 31 electric vehicle charging spaces, providing added convenience for guests traveling with electric vehicles and supporting more environmentally friendly transportation choices. Availability is subject to occupancy and operational conditions. 

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Connecting rooms are available. For details, please visit the Rooms & Suites page.

The hotel does not offer a dedicated children's menu as a standard offering. However, our culinary team may be able to adapt selected dishes to suit younger guests' tastes and dietary preferences. If your child has any special dietary requirements or food allergies, we encourage you to inform the hotel team in advance, and we will do our best to assist.

The hotel welcomes families and offers a selection of child-friendly amenities, including complimentary baby cots/cribs and high chairs upon request. Availability is subject to inventory, and guests are encouraged to contact the hotel in advance so that appropriate arrangements can be made whenever possible.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

On-site catering is available with customizable menus for all occasions—just contact our event team: xiyct-foam@hyatt.com.

Yes. Hyatt Centric Gaoxin Xi'an offers pet-friendly guest rooms, allowing guests to travel with their pets. Availability of pet-friendly accommodations is limited, and applicable terms and policies may apply. Guests are encouraged to contact the hotel in advance for the latest details and reservation requirements. For details, please visit the Rooms & Suites page.

Yes. Complimentary pet amenities are available for guests traveling with pets, including food and water bowls, pet mats, and other basic essentials. The hotel also offers pet-friendly loan items such as pet bathing amenities, pet strollers, and grooming brushes to help ensure a comfortable and enjoyable stay for both guests and their pets. Availability and specific items may vary. Guests are encouraged to contact the hotel in advance for the latest information and arrangements.

Yes. The hotel is conveniently located near several pet-friendly outdoor spaces, including 3511 Cultural & Creative Park and Time Culture Park. Guests can enjoy walks with their pets while exploring the High-Tech Zone's green spaces, leisure areas, and local attractions. If you are looking for additional pet-friendly recommendations, our team would be delighted to share local insider tips and favorite spots.

To check in, guests are required to present a valid government-issued photo ID or passport and complete the registration process in accordance with local regulations.

Yes. Guests must be at least 18 years of age to check in. Guests under the age of 18 must be accompanied by a parent, legal guardian, or another authorized adult, and are required to comply with local registration requirements and applicable regulations.

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay…) .

Yes. Complimentary luggage storage is available for guests before check-in and after check-out, allowing for greater flexibility in travel plans. Please contact the Front Desk for assistance, and our team will be happy to help.

Standard check-in time begins at 2:00 PM, and check-out time is 12:00 PM. Guests requiring early check-in or late check-out are encouraged to contact the hotel in advance. Requests are subject to room availability and operational conditions.

Yes. Guests may request an early check-in; however, it cannot be guaranteed and is subject to room availability on the day of arrival. We recommend contacting the hotel in advance so that we can do our best to accommodate your request.

Guests may request a late check-out by contacting the hotel in advance or speaking with the Front Desk during their stay. Approval is subject to room availability on the day of departure. During peak periods or high-occupancy dates, late check-out may not be available.

Yes. Express check-out service is available to help guests complete their departure process quickly and conveniently. Please contact the Front Desk for additional information or assistance.

Yes. The hotel welcomes guests planning extended stays and can offer accommodation options based on individual needs. For detailed information regarding room types, booking arrangements, and availability, please contact the hotel directly at xiyct-foam@hyatt.com.

In accordance with local regulations and hotel policy, Hyatt Centric Gaoxin Xi'an is a 100% non-smoking hotel. Smoking is not permitted in guest rooms or any indoor areas of the hotel, helping to maintain a comfortable and healthy environment for all guests.

The hotel maintains a lost-and-found program for items left behind by guests. Found items are recorded and stored in accordance with hotel procedures. If you believe you have lost an item, please contact the hotel as soon as possible and provide a description of the item, the date of loss, and any relevant details so that we can assist with the search.

There is no formal dress code for the hotel's public areas or restaurants. However, we kindly encourage guests to wear appropriate attire in public spaces and dining venues to ensure a comfortable and enjoyable environment.