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My room was delightfully decorated.  The bed was clean and comfortable.  The bathroom, especially the shower was clean.  The shower itself was excellent with the handheld and rainfall shower heads.  The number and quality of the towels was excellent.  The plugs/USB ports were convenient and there were enough.

All-around lovey stay!

While the rooms are spacious and decently stocked, the details are what's lacking for this particular Hyatt. 
1. Rooms are not carpeted so you hear everyone walking around above you at all hours.
2. Amenities are sparse and a bit "off" - no q-tips or cotton pads, instead there are alcohol wipes and make-up remover sheets. 
3. Housekeeping hours for room refresh erratic and not complete most days till 4pm.

Adequate business accommodations

Perfectly located in the lovely Neighborhood with lots of restaurants and supermarkets. Hotel stuffs were very helpful and friendly. And most importantly rooms were clean and comfortable. The restaurant and bar downstairs were fantastic. 

Live in the centre of Silicon valley

We’re nice hotel. One of my go to places in this area. Unfortunately I feel that do not put enough effort to maintain the level. I have a few concerns regarding my stay:
1. Breakfast is good but very slow. Waiting for breakfast for 20-30 minutes is too much.
2. Bedding has some holes in it. I think it unacceptable especially in hotel with rates hovering over $400 on most days.

Owner Response

Nice hotel

I would recommend this hotel to anyone in the area. Ambiance was outstanding. Really friendly place to relax, workout, or just stop by to have something to eat. When I return to the area in the near future this is where me and my family would stay. 

Outstanding

My suite was really nice and clean, but my first suite had broken AC, so I was moved to a new one. The internet speed in the new suite was abysmal, and the sliding door to the bathroom didn’t close (which was fine since it was just me in the room). 

I was really disappointed that you couldn’t order food from the restaurant via the app or by phone. If you call Guest Services to be transferred to the restaurant, they laugh and say “I’ll transfer you, but I’m not sure if they’ll answer.”  Every day for breakfast and some days for dinner I would call, and never once did they answer. It’s a bit of a waste of time in the morning to have to go down and order your food and then wait for it, when you just want to take it to your room or with you when you leave. 

The food at the restaurant was actually great. I loved the burger, and their fries were perfectly crispy and really tasty. The half chicken was also delicious. 

The housekeeper for my room was very friendly, but she didn’t get around to my room until after 5-6pm each day. I would still see here their cleaning rooms past 7pm. I’d prefer to have my room cleaned while I’m out working during the day, but I felt a lot of empathy toward her because she was working such long hard days and was so friendly. I generally just opted to get a few towels and bottles of water from her instead of adding another room to her list to clean.  

Hotel was modern and new, food service was bad

 Lovely stay - beautiful hotel, room, amenities, and very easy check-in and check-out. The hotel was spotless with a very nice gym (they have Pelotons) and the room shower was really nice. It's walking distance from the CalTrain station (San Antonio), to multiple grocery stores as well as coffeeshops, etc. I would definitely recommend.

Fantastic stay

I use Hyatt Centric MV as a local staycation.  This is my favorite Hyatt hotel not just locally but favorite ever.  Juan Carlos who served us dinner both nights was amazing.  I recommend choosing this hotel for any trip advisors looking to stay in the SF Bay Area.

Staycation Weekend

Hotel exceeded expectations overall. Some of the reviews on TA scared me but it seems like they might be for a different hotel or old hotel. Everything in this hotel felt new fresh and clean. Quick check in. Prior to stay called for info about the one bedroom suite with king since there's very little info and only one photo posted. Person who answered had never seen it and wasn't able to describe.  Took a chance and was delighted. From what I've gathered it's similar to the VIP suite but doesn't have a balcony or windows that open. Also it said separate parlor but not sure what that actually means. There's a separate bedroom and living room and the living room includes a dining table with four chairs. The setup was great for my wife and I to work but when we both had meetings one of us had to go to the bedroom which doesn't have any kind of desk. Grocery store, starbucks, and Mendocino farms all quick walk in the same shopping center. Paid $15 a night self parking in the parking garage but seemed like I could've just parked for free on the street. Small pool with lounges and seating and large hot tub but no drinks/food offered at pool.

Nice Stay in 1 Bedroom Suite with King Bed

The Hyatt Centric Hotel is a beautiful hotel with fantastic rooms. The staff is also fantastic to work with. We will be going back to stay there very soon. The Hotel is located to many great restaurants and shopping. The Hotel restaurant bar is very good.  

Great Hotel at a great location

We didn’t get recognition as elite member. The wall was thin and unfortunately had a high-temper neighbor who had a GREAT night till 5 in the morning. (Called the front desk before sleep so it’s better but can still hear sounds from TV etc) The bill was wrongly charged. (Correct upon requests) COMPLIMENTARY breakfast was capped to $25 but the department can still wrongly charge. Forgot to mention, I was calling their billing office and no one answered ( 9am PST) so I called the elite member line to get through the accounting line.

The hotel doesn’t maintain a service quality that can be category 5

Friendly staff and convenient location. It is a clean hotel with relaxing pool and lounge on second floor. Good dining options at walking distance. Trader Joe is close walking distance to pick up some snacks. Overall very pleasant stay. 

Comfortable and pleasant stay. Convenient location to Stanford University.

This was one of the more intuitive rooms we have stayed in for a great price. Location is great. Front desk service very responsive. Room was quiet, nicely appointed with extra touches like reading lights, logical places to find/hang items and a great shower! Will definitely stay again!

Great Room!

The hotel is severely short staffed and cleaning of the rooms was of very poor quality. The staff was polite and friendly but I will not recommend this hotel to friends and family, especially those that are coming to enjoy a vacation. The location is very good and availability of food around is good with multiple choices. There is no room service offered by the hotel.

Stay at Hyatt Centric in mountain view

Great location!  Rooms clean, neat and modern. Fast check-in.  Nice restaurant.  A LOT for the money! 
 First time at a Hyatt Centric - had never even heard of this brand before.  I will be on the lookout for these in other locations.  Would absolutely stay here again next time we are in the area.

Just perfect!

Hotel feels brand new.  Modern aesthetics with quirky artwork. Room was large, with a nice work desk, comfy armchair, fast wifi and keurig coffee machine. Nice touch of USB-C charging slots next to the bed. Both the shower and wash basin were large. Guest services can be contacted conveniently by WhatsApp, although the response speed can be better. Parking is in a private underground car park in the building across the street. This is very well suited for business travelers. Setting is in the Village at San Antonio mixed used development.

New and clean property, nice!

I am a patient advocate and help people with serious illnesses. It is a stressful profession and I really enjoy the kind welcome I always receive on my stays, the exceptional cleanliness of the rooms and the dinners I have had on several occasions have been excellent. The hotel is well located near many shops and restaurants and I also find that if I take Alma it is a shorter ride to Stanford Cancer Center than El Camino. The garage is convenient as well. The surrounding area is new and very pleasant.
But the most important thing to me is that I feel everyone on staff really cares about their guests.

Another wonderful stay at Hyatt Centric Mountain View

Staying here for the third of fourth time. I enjoyed comfy and clean rooms and public spaces. The service was good and getting better during last year. The only concern for me was a slow breakfast service. Like 20+ minutes from order till food arrival. Too slow for busy days.

My go-to hotel

This was my first stay at the Hyatt Centric and it's a fabulous modern and contemporary hotel with an open space concept.  I would have given it the highest ratings possible except for the fact that since I had to conduct business interviews and couldn't do it in my hotel room with my family asleep, I went looking for the business center which to my surprise was just a computer and printer at a corner (open concept) with no door.  I was sent to the 2nd floor since it had less traffic but same issue, I needed privacy for a couple of hours.  So it was frustrating to have to endure distractions while conducting interviews.  Outside of that, we had a great time and the customer service was off the charts!!

Great hotel - clean, modern, tasteful and stellar customer service

The hotel is conveniently located next to many shops and restaurants. The hotel is very clean and modern. I loved the walk-in rain shower. It isn't far out of the way for many Bay Area attractions. Overall, it was a very enjoyable experience.

Loved Our Stay

Good: Large, Clean Room, Modern Design, Competitively Priced
Not So Good: No Towel Racks, Light Switches Awkwardly Implemented, Motion Sensing Night Light Too Bright and Too Sensitive, Clogged Toilet on Arrival

Nice hotel with some odd choices

Great location, nice rooms. Breakfast menu is very limited and expensive. Housekeeping was lousy (no housekeeping at all one day, trash can not emptied multiple times, coffee and coffee cups not refilled most of the days. Receptionists were friendly, but unable to get anything done. It took 2 receptionists half an hour to print a bill at check-out.

Great location, lousy housekeeping, friendly, but clueless receptionists

Nice clean and new hotel, conveniently located by a grocery store and restaurants and dog park.  Also easy access to major highway.  As a short person, I appreciate the adjustable shower head!  I only wish the check in time was a little earlier, maybe 3pm instead of 4pm. 

Clean and new hotel, conveniently located

Wonderful hotel, clean and quiet. We had a very pleasant stay. The housekeeping was good and the front desk personnel were kind, friendly and accommodating. The hotel is relatively new and located  in a shopping area with many restaurants, supermarkets and  Walmart  target within walking distance. .

Great Hotel

Friendly staff, great building, good location. I enjoyed the stay! The people that I met were very kind as well. If you're lyfting in, maybe aim for Mendocino Farms across from it because the drivers always got stuck, but outside of that, it was fairly seamless.

Great for business travel

Very nice and clean hotel.   Room was very comfortable.  Great view out of our window.  Shower was good, hot, very strong water pressure.  Very modern features in the hotel room.  The staff was very friendly and helpful.

Very nice hotel

I really enjoyed my stay,  The hotel staff was friendly and extremely helpful.  The room was clean and spacious. I love the hotel location, lots of entertainment and shopping close by. Great overall experience.

Excellent

Nice new clean hotel, pricey for what it is. There was supposedly a breakfast service that we never saw while staying. Location is good, parking is good. Across the drive from hotel very clean and felt super secure. 

Nice Clean not a great value however

Buddy says the water was delicious and the shower was amazing! Very Clean and Elegant, The Lighting was Perfect as well as the pillows and bedding, "Oh My!" The Dog Park, Buddy Likes! Friendly Doggies! Parking was a breeze, Thank You!

Buddy The Shiba Inu

Clean beautiful hotel in a great location! Looking forward to coming back and staying again. Great full to the staff for helping to make this a fun experience even though we were only there for two days.

Hyatt stay

My husband and I are both educators who have been in much need of a vacation, a break, or a staycation. Hyatt Centric Mountain View was just that; in a prime location, my husband and our three year old son enjoyed all of the nearby amenities. A large variety of restaurants, a large colorful run through fountain, a delicious boba spot nearby, a cute dog park to watch as the animals played, Hyatt Centric sandwiched between two grocery stores. What more could you ask for? Amenities in the hotel were amazing as well. A half indoor and outdoor pool, a heated jacuzzi, a sitting living room nearby the restaurant, and a spacious VIP suite we got to relax and spread out in. Now we are ready to take on the school year again!

Hyatt Centric, an educator's staycation paradise.

1- Credit Card erroneous Charges: During the check in I informed that I would pay in cash and no charges should be made on my international credit card, the front desk employee ensured me it would be ok and mentioned a note would be added to ensure it. Charges were made, I requested to revert them. Once again charges were made and I had to request once again to revert them.
In the end I paid in cash all my stay and my international credit card charged me fees of almost $200.00 due to the transactions (charges and returns).
Hyatt didn't compensated me for those charges occurred du to their mistakes.
2- Long distance call was charged against my room when I was not even in the hotel. 

Credit Card Erroneous Charges

Came here as a birthday getaway for my husband, the employee that we dealt with was beyond helpful and very pleasant to speak to you at the front desk. Checking in was super easy I was able to do it via email before even arriving, finding our room was really simple and everything was really clean in the hallways. The room itself was gorgeous it looked exactly like the photo online when I was booking it, the bathroom was beautiful and well lit as well. We really didn’t need much help because we were only there for the one night but we absolutely enjoyed our stay, and my husband was so delighted to have that one night to ourselves (we have kids lol) so I’m really really glad I booked a room here! 

We did look around and the hotel itself as well as amenities they have for their guests are really wonderful, the gym is well stocked with machines, I really can’t see there being an issue with getting a workout in and still being able to keep a 6 foot distance from someone if that’s a concern for you, they have a conference room which was well lit and clean, the pool was beautiful and they have a Jacuzzi as well. They have a sitting area right next to the pool area with a fireplace and it overlooks the dog park below, at night it looks gorgeous. This location is  definitely worth checking out, I think for what I paid I definitely got my moneys worth and I would absolutely come here again.

Wonderful stay!

If you are looking for a clean, modern, friendly place to stay when in Mountain View, CA, I HIGHLY recommend the Hyatt Centric. Very affordable also. I was pleasantly surprised at how affordable my stay was for five days. Breakfast from the restaurant was affordable and very good. Staff was friendly and super helpful. Five stars!

Hyatt Centric in Mountain View, CA...excellent1

I’ve stayed here twice and had two radically different experiences. If you’re on the sixth floor (top) and away from the dog park or parking garage, you’re golden. My second stay I was not. This is a very noisy hotel — you will hear tvs, talking, snoring, footsteps above you, “relations” and more. Not a good business hotel or for anyone prioritizing sleep. About half of the rooms face a community dog park — and the windows are poorly insulated as well so you will hear dogs barking and playing sun up to sun down. My status wasn’t recognized once during stay — useless. Front desk staff interactions ranged from mediocre to transactional- not much chit chat or greeting or any pleasantries at all actually. Cleanliness of rooms was borderline unacceptable. Common areas were nice. Skip the bar — food is bad and drinks are weak and pricey. Gym was great, didn’t get a chance to hit the pool but looked inviting. Beds are amazingly comfortable and sheets soft. Sadly, the paper thin walls and uninsulated floors mean I likely won’t return. Try AC Hotels or The Ameswell which are similarly priced but much better designed and run hotels. 

Sleep? That depends…

In town because mother-in-law was having surgery at Stanford Medical. Stayed here because it was affordable and close enough to Stanford University that traveling between hospital and hotel was not tiring. It would have been great to have even a small complimentary breakfast though as Palo Alto is very expensive and just the time it took to find a restaurant that was not fast food became a little burdensome. Hotel has a restaurant, but it is a bit expensive for what you are getting.  Otherwise great stay and highly recommend.

Very comfortable hotel--complimentary breakfast would get them a perfect score

Nice clean new hotel in convenient location.  Some sound travels through the walls so if you're a light sleeper, bring earplugs.  Also right by a dog park - great if you like dogs but a lot of barking in the morning so use those earplugs if you want to sleep in!

Very nice new hotel in convenient location

We find this hotel by chance and it was a great surprise. Well located, clean and the employees were kind. If you were going through this locations, you wont regret chosing this hotel. Its also near to a lot of restaurants and a Walmart that can usefull you in your stay. 

Very good experience

We chose this hotel because it is close to my daughters new apartment. It is in a great location. The rooms are nice and clean and it was quiet. It seems updated or new. The workout room had decent equipment. I would stay here again next time I visit. 

Nice hotel in Mountain View

I was impressed with the facility. This hotel has special rates for people who have family members receiving treatments at Stanford Hospital. Having a nice place like this makes it easier on those who are in this situation.


Great place to stay

The Front desk staff was friendly and helpful. Safeway and restaurants all withing walking distance. The rooms are modern with hardwood floors and plenty of light. I appreciated having bottled water delivered daily and 2pm checkout (perks of being Hyatt card holder).


Nice stay at this hotel

We had a wonderful experience at this hotel.  Check in was very easy, plenty of parking, good dining choices nearby.  Clean, comfortable room.  The hotel was in a good location.  The room was spacious and well decorated.  It was a wonderful experience from check in to check out.

Great night stay

Simple, nordic designs and calming colors with a splash of humor makes being here relaxing and fun. Indoor-outdoor spaces (with fireplaces and heaters) make outdoor wining and dining a year round option. Very good walk score (especially compared to the low walk score at the Regency in Santa Clara.) Highly recommended for business or pleasure.

Beautiful new Hyatt Centric property in Mountain View

The staff is super unorganized and checking in was disaster. It was delayed, then once room was ready, we Halle’s our bags up and cleaners will still in our room. Cleaners and front desk staff were not wearing their masks. It was very upsetting that the cleaners cleaned our room without masks on… we aired out the room and left so safety reasons (high risk toddler). The HVAC system wasn’t working and blew cold air all night and the shower drain was clogged and nearly flooding the bathroom.

Unorganized and doesn’t feel COVID safe.

We traveled to visit family and friends.   Stayed at this terrific new property with lots of immediately close by amenities, restaurants and shops that made for a terrific visit.  Beautiful rooms, immaculate property with friendly staff.  

Excellent Property in Mountain View

The rooms were very clean and well maintained. The rooms looked really new and clean. The staff was very helpful and kind. The food was excellent. We had breakfast and dinner at the bar and it was delicious!

Recent stay at Hyatt centric

This was my second stay at this hotel for business travel. Clean, modern hotel with great customer service. Front desk clerk even helped me with my phone key to make sure it worked for me. One star deduction for a couple items: gym had 3 cardio machines that were not working and half of the motion activated lights in the gym did not illuminate. Also, I was picking up something I dropped on the edge of the floor near my bed and noticed crumbs and small debris on the floor. The last evening of my stay, the guest on the floor above had a restless child running back and forth I could easily hear. However, I phoned the guest's room explained the situation and the noise mostly subsided. Room was tidied up and freshened up each day. Also found the pillows to be very comfortable.

Great stay

Lots of good restaurants in and around the hotel.  This is a great place to stay if your travels take you to Silicon Valley.  The Hyatt Centric has clean roomy rooms with high speed internet, lots of USB ports and convenience to stores and entertainment.  

Convenience and Comfort in Mountain View

Great location! 40 minute drive from SF with a lot of options for dining. 
Staff is super polite and accommodating which transitioned to guests having a better stay and being in a good mood. Wasn't able to run into anyone who complained about anything. Even the food had decent options. Just wish they were available for lunch and opened a lot sooner than 5pm. 

Great place, would stay again

The hotel is very modern and had a pool, hot tub, and gym.  There is breakfast to go and the bar and restaurant is open Monday through Saturday.  To go breakfast is available on Sunday, no bar or restaurant Sunday evening.

Hotel Centric

Very high tech, and very clean. All areas of the hotel, including the outdoor plaza by the pool, were top notch. It was comfortable, relaxing, and close to excellent shopping, restaurants, Cafes, and such.

Staying for Football Game (We Won!)

Hotel is clean, modern and the room was big. However, the rooms feel cold and empty. The staff was kind of okay but not particular nice or helpful. It’s an okay hotel, but not more than that. From the reviews and other Hyatt hotels I visited, I was expecting something nicer. 

Overrated

The hotel is conveniently located in a relatively new business village. It is surrounded by restaurants and grocery stores. We visited our son and his family, can walk to his house easily and still have our privacy. The facility is new and clean. I would definitely consider staying there again. 

Excellent Condition and Location

The manager at the front desk (Marlin) and Joy were both amazing. They went out of their way to ensure my 38-week pregnant wife and I had a comfortable and pleasant stay. They were attentive, kind, and thoughtful. In addition to this, the hotel is new and everything looks classy, elegant, and clean. This was an amazing stay! 

Great Experience!

Relatively new facility, modern attractive interior design, very comfortable rooms/beds. Spotlessly clean. Staff are efficient and friendly. Convenient online check-in (allows check-in prior to physical arrival with notification when room is ready if prior to standard check-in time) and check-out. Excellent location, easy access to shopping, dining, airports (San Jose and San Francisco) and attractions. 



Great stay in Mountain View

I'll get the first thing out of the way: the hotel itself was beautiful, the room was clean as can be, and it had everything I needed for my one night stay. The staff was kind and if the experience ended at that, I would probably come back for another staycation. 

This is where it becomes extremely inconvenient and ridiculous. After a one night stay that should have only resulted in a $200 charge and a $100 security deposit hold, I noticed in my bank account that there was an over $500 hold from the Hyatt-- IN ADDITION TO the charge for the one night stay. Meaning the Hyatt did charge the $200 AS WELL AS kept $500 on hold. Where did the number $500 come from, you ask? I HAVE NO IDEA. It resulted in many phone calls back and forth between my bank and the hotel trying to understand where the hold was coming from and the Hyatt management told me there is no record of holding that much money, whereas my bank is absolutely certain it is from them. After days of playing phone tag, I accepted all I can do is wait until the hold is dropped, but that would take DAYS. This meant that there was $500 of MY money that was UNAVAILABLE to me because the Hyatt (who still won't claim responsibility for it or explain how it happened) put it on a hold. I am still currently waiting for a response from the Hyatt, and for the hold to be dropped. 

So, if you're looking for a beautiful and clean place to stay, stay here. BUT ONLY if you're ready to have an extra $500 of your own money unavailable to you and have no explanation why. 

BEWARE OF OVERCHARGED HOLDS ON YOUR CARD

Very clean, well located property with fun decor. We had a terrific experience from check in to bar to parking and location. This is a great spot to stay in Mountain View. The staff members were all very friendly and helpful. Room was clean, comfortable, and well decorated with good linens. We would definitely stay here again.

Terrific Property

Amazing hospitality and beautiful new hotel room. The bathroom in the suite was incredible. Thank you! We hosted a corporate room block and everyone really enjoyed their stay. The restaurant in the hotel also serves great food. 

Exceptional hotel!

Rooms are gorgeous and the rain showers are fantastic.  The hotel is overall wonderful and the staff are very pleasant and helpful.  I do wish they had a little more plant based GF options, especially with their snack options available after restaurant service.  But at least they do have plant based options and I'm happy about that.  Did I mention how comfortable the bed was?  I think that's a hallmark trait of Hyatt brand hotels in general and they were on point again.  Would love to stay there again.  

You can't go wrong with Hyatt Centric!

Came to town for the Stanford v UCLA game.  Check in was fast.  The room was great but I have only one issue.  The rack for clothes needs to move from the door as we almost took it out on entry and exit.  Room was comfortable and clean.  I would stay there in a heart beat.

Weekend Away

stains on walls in bathrooms, evidence that COVID 19 protocols are NOT being adhered to, no sanitizer in pumps around the facility--not safe.  Check in process was rude with no acknowledgement of loyalty to the Hyatt brand, I will not be staying here again.

Overpriced for quality

Staff very courteous. The high ceilings in rooms give a nice spacious feel. A few more amenities wouldn’t hurt like a shower cap. They are cutting back on plastic & there are no plastic liners on their very small trash cans in their rooms

Clean & very quiet

Hotel was clean. Great location. Nice terrace area but was a little small. The cable TV in room 326 did not work. We had to call the front desk several times and were disrupted because someone had to come to our room to look at the TV. We stayed for a total of 2 nights and paid over $350 for a staycation but couldn't watch cable tv. We asked to be switched to a different room but were told the entire hotel was completely booked. I've emailed an called hotel management but still haven't had anyone reach out to me. Not impressed with customer service to remedy the inconvenience. Will not be staying at this Mountain View location again.

Room 326

Hyatt Centric Mountain View is the best choice for my regular business travel to the area. Walking distance from 2 Starbucks, Safeway, Trader Joe’s, Wal-Mart and multiple restaurants it’s an easy choice!

Reliably the Best in MTV

Thank you so much , my family and I appreciate you the most. Great hotel and have an restaurant in the hotel too. Hot tube and pool was fun and nice patio area with fire place and nice view to watch the dog park 

To Manager Mark

Beautiful property with a fantastic pool and outdoor seating area.  Very clean and staff was well trained and very helpful and friendly.  The room was oversized and accommodations were perfect for our visit.

Beautiful Property

Gave wife a hard time checking-in even though I had noted on my reservation that she would be checking-in. Half empty hotel yet no room ready for early check-in. Breakfast in the restaurant served in a cardboard box.

Bad check-in experience

All was perfect clean and people they work there are very friendly and well trained now I only use that hotel will be coming there many times and I like they way they treat people all the crews were so accommodating 

Best hotel in the Area

The Hyatt Centric Mountain View is a treat for travelers of all types (at govt per diem!). Spotless rooms, free parking, tasty and reasonably priced food options, and a great staff. Kudos to Crystal at the front desk for upgrading my room without asking!

5 star stay at a reasonable price!

Great property. Relatively new. Great accommodationd for family. Pool and spa were relaxing and not overcrowded.  Nice seating area and views.  Conveniently located near shopping and restaurants and parking is free!
Tub and shower were enjoyable!

Worth the money

New property,open in 2019. Clean, modern,and spacious rooms. The staff is always professional and helpful. Sprout and Safeway within walking distances as well as restaurants and shops. This is my go to place when I am in the area. 

Nice, clean boutique hotel

The appearance of the hotel and the area felt extremely welcoming.  The Hospitality Staff was just as welcoming and very professional.  Room was very clean and we were allowed to check in a little early.  Very pleased with hotel room and amenities.  Multiple patios and areas to relax.  Had dinner at the hotel restaurant and the food and service were very satisfying and well priced.  Restaurant patio is awesome and relaxing.  Me, my wife and son went apartment hunting the next day for my son and came back to the hotel for a snack and a nice cold beer.  After realizing  the restaurant/bar was closed for lunch (probably due to the pandemic)  the manager noticed the depressed look on our faces and immediately came to our rescue.  He said he would try to get us drinks even thought the bar was closed.  After about 10 minutes, he was able to supply my wife and I with a glass of wine and a nice cold beer.  At that moment I yelled, "Hallelujah!" lol.  This is the type of service that proves that customer service is not dead and management staff is still willing to go out their way to ensure your stay is spectacular.    Coming from Michigan, the wife and I will visit our son about 3 times a year and will always stay at the Hyatt Centric Mountain View!!!!!

Felt like home

Disappointed. Covid protocols were not communicated neither verbally nor in written form. After requesting cleaning services I was informed "room are cleaned only on Wednesdays". The reason was the hotel had few staff, despite the fact I saw the cleaning crew around the floor every single day. I had to make continuous calls for garbage bags, coffee and coffee caps. On a Sunday morning I keep calling guest services, house keeping, room service and nobody answer before 9 am. Although a tidy up of the room was requested and offer on day 3, 4, and 5 of my stay, it never happened. On top of it, I was charted for an extra night although a late check out was authorized by the manager in person. I had to return to the hotel to request for a reimbursement. 

Very poor customer service

This hotel is nice and modern but check in staff was disengaged and did nothing to assist a globalist whose suite wasn’t ready when I checked in at 2pm. Room not ready until 4pm and no alternatives, apologies or suggestions provided for the intervening two hours.

Nice suites, poor treatment of elite members

🤢😵🤮🤧😵‍💫😷🤒🤡💩👻☠️😹👏🏽👎🏾🖕🏾smells horrible, stinks of body odor. No hot water. Broken wall sockets. Horrible front desk crew with managers. If you’re on their rewards program, will not be honored even at highest level

Unclean and bad front desk and management!

I had lived in the area for 53 years.  This is a brand new hotel.  My last night prior to an early morning flight, there were guests running up and down the halls from 11:30pm to 1:30am, calls to front desk provided no solution.  -- Bathroom vents were dirty.  No breakfast or lunch, no room service.  I stayed for 3 nights, and my room wasn't serviced once, didn't replenish coffee service, nothing.  

Poor sound insulation for a brand new hotel.  -- No breakfast/lunch offerings.  Parking is strange

New hotel beautifully and creatively decorated.  Secure, clean, with a minimalist feel.  Wonderful customer service.  Close walk to great food.  Easy in and out.  The pool and hot tub were perfection!! Would totally recommend!

Beautiful hotel with great service!

The parking was free,. location was good, and beds comfortable. Outside of that, there was not much else positive to say.

We have stayed in three different Hyatts within a 70 mile radius, all in California, within 9 days. The Hyatt Centric Mountain View does Not deserve the name "Hyatt' in its name!

The service was poor!  We stayed for 5 nights, beginning on a Thursday and ending on a Tuesday. None of the hotels facilities were open, the service to our room was horrible,  We were told that had we stayed over a Wednesday we might have had service to our room!  The bathroom amenities were not good, the water pressure was horrible, the water never was hot (despite the fact that they supposedly sent an engineer to our room, who while he was there, defecated but never flushed the toilet ) (that says it all)!

Using SARS-COVID-19 as an excuse for poor service

This property is clean, modern, fresh and fun. It located close to the freeway, Target, Walmart, Icon movie theater, Nail and Lash lounges and great eateries. The staff was friendly, attentive and helpful. The check in and check out process was easy and pleasant. Would definitely recommend and stay again!

Great stay in the Bay Area!

Stayed here recently and appreciated its location, excellent customer service, clean and comfortable rooms, as well as an open pool and central location to Stanford and local playgrounds. Being able to walk to food and drink was a bonus! Parking was easy as well. 

Walkable, Quiet, Centrally Located

Hyatt Centric is a new hotel, conveniently located in south Palo Alto. The room was large and sunny and very reasonably priced. The only drawback for me was that it didn’t have room service. However it’s a very good value for a super comfortable room. 

The hotel was spotless.  There was COVID signage and hand sanitizers everywhere.  The room was very nice.  Front Desk was helpful.  The restaurant was lovely, with great appetizers. The staff was very welcoming.  We will stay there again.

Clean, Friendly and Fun

A really good stay at Hyatt Centric Mountain View. The aesthetics were amazing, very clean, comfortable, very quiet, and secure. The staff was excellent and very helpful. The option for key to be through the World of Hyatt app is amazing also.

One of the best hotels ever.

HVAC not working, insufficient towels, coffee, cups. If one books a stay for two days, one should be able to expect towels, etc sufficient for two days stay. No daily room service is ok but make sure the room has sufficient supplies for the entire stay.

Tired of COVID-19 excuse for poor service

Don't visit during Covid unless you don't care about hotel services. 
Rooms are beautiful and location is good. Toiletries and towels are in short supply in rooms.
We will try again in 2023. Dog Park close by

No one works there

Do not stay here if you like to be treated as a valued guest. I was told the parking was secure and patrolled, but the management couldn’t be bothered to put the security gates down (at least at night!), claiming they were ‘broken’. My SUV was broken into and vandalized and irreplaceable personal items were stolen. Then, to add to the fun, I was basically told to shut up by management when I attempted to address the fact that I was lied to about the parking security. The manager actually went so far as to ridicule me behind my back when she thought I wasn’t listening. This was how I was treated after experiencing one of the most traumatic experiences of my life, and hands down my worst hotel experience, ever.

Not a good experience, car broken into and vandalized

I was told $216.55, got charged $296.55. Lady at check out pretending to fix bill.  Big Ol' Fat Lie.  Took my $$$ but can I get it back?  This happened 2x. Took 12,000 pts. too. If Hyatt needs $$$ apply for welfare.

Easy to take my $, hard to get back

Everything new, beautiful decor and exceptional gym and pool. I've been staying here every week for 6 months and it feels like home. The rooms are really comfortable. I am usually critical of hotel showers and these are perfect! Staff is caring and will help you with anything.

Beautiful Hotel

Traveling for work during Covid is already stressful. Checking into a hotel room and finding it filthy made this trip even more stressful. When asking for a new room at the desk, we were met with rude and condescending remarks. I am beyond disappointed and disgusted with this hotel and hope they reevaluate their policies and procedures.

Lacking customer service and cleanliness

One of the Best hotel for me.I miss to enjoying the Restaurant, but the situation is call COVID.The room was perfect,just need a little bit more coffee.All of mine 5 nights in this hotel was incredible.Thank yoo

Mrs.Desislava Popovs

We were never informed of pool policy at check in which caused much disappointment as pool times never seemed to be available. For some unknown reason it opened late and closed early  
Most other hotel areas were open and accommodating. We had about forty rooms total reserved and the staff were quite okay with our family shin digs   Thankful for that!  We had a great time in a great location!

Wedding of my son

Rooms decor is sleek and practical. Beds super comfortable. Dark room through sunrise. Clean bathroom. Great pool and hot tub with indoor and outdoor lounge space. Our family of six pods could be together with ample distance for safety.

Modern, smart design with excellent customer care

I stayed here with family. Overall good stay. I was disappointed no availability for swimming pool due to COVID protocol. The location was quiet, but close to restaurants. I would recommend staying at this location. It was my first time staying at a Hyatt Centric. I appreciated the modern design.

Nice Modern Hotel

Overall the staff is friendly and helpful.  The issue is with the hotel itself.  The walls are extremely thin and there is not adequate soundproofing.  You can hear talking from your neighbors and steps from those above.  Hyatt could have done a much better job in the design and build of this hotel.

Noisy Room / Thin Walls / No soundproofing

This is my new favorite hotel in Silicon Valley.  It's in a new community with a great dog park next door.  Brand new Trader Joe's and Safeway each 1 block away.  

The lobby area with a super cool living room feel is amazing.  Look for the Atari piece of art. 

Jennifer was super friendly and helpful. 

Really nice looking pool but I didn't use it due to the cold weather.

Brand New Hotel in Great Safe Area

Very nice, clean and minimalistic room. Great shower. Very comfortable bed. Great location and quiet. Staff at front desk was very helpful and accommodating. Safe and walking distance to restaurants nearby.

2 night atay

Gorgeous new-ish hotel in Mountain View that has huge, beautiful rooms with original artwork.  The staff is amazing, location so central, I absolutely love this place and will return again and again.  Bravo!

BEST hotel in the peninsula for the money!

Entered a dirty room (not COVID friendly and ew) - then they gave us a new room - next to a barking dog and the place was empty, they could have spaced us out easily - it was freezing in the room and took 3 hours to warm up - no drinking glasses. The beds were comfy and if they can work on management and customer service, it'll be great.