Beautiful hotel. But the parking sucks. They make you pay for overnight. There’s no other option unless you wana get towed. It’s a greedy decision. Also, the bartender I had was SUPER slow. Stood around for 10 minutes waiting for her to make my drink when there was no one else there. Not sure I’d stay again.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear Tommy M, Thank you for taking the time to share your review. We truly appreciate your positive remarks about our beautiful accommodations. However, we are genuinely sorry to hear that our parking arrangements left you feeling disappointed. We understand that parking can be a concern, and we strive to provide a convenient solution for our guests, especially in a busy area where city regulations can create challenges. We also apologize for the delay in service you experienced; this is not typical of our standards, and I assure you we will address it promptly. Your feedback is invaluable as we continuously work to enhance our guest offerings. We truly value you as our guest and hope to have the opportunity to impress you should your travels bring you back to Mountain View. Sincerely, Mark S. General Manager
Bathroom tub got clogged plumber onsite doesn’t fix for the first time, called again, fixed the other day, meanwhile, no room change provided as being told full occupancy
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear castorgmc, Thank you for taking the time to review our hotel. I truly apologize for the drainage issues you faced during your stay, and I completely understand how frustrating that must have been. I'm also sorry that we weren't able to move you to a different room. Your feedback is incredibly important to us as it helps us enhance the guest experience. We genuinely appreciate you choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a much more pleasant stay. I am confident we can offer. Sincerely, Mark S. General Manager
Staff is very friendly and accommodating. Location of hotel is convenient and near a lot of restaurants and stores. Only complaint, is that you can hear people above you walking. Which can become annoying if someone keeps working for a long time.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear altan1973, Thank you for choosing to stay at our Hyatt Centric. We truly appreciate your feedback and are delighted to hear that you found our staff courteous and our location convenient for shopping and dining. However, we sincerely apologize for the noise pollution you encountered during your stay. Your concerns are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Best, Mark S. General Manager
This is an excellent hotel. I was presently surprised by the lack of carpet in the room. This should be a standard practice for all hotels. The visual and physical aesthetic of the Centric was thoroughly pleasing. It carried over to the room as well. Both made me feel as if I was getting a big cozy hug. Dinner at the restaurant was equally enjoyable. Very good food. Not too pretentious. The hotel staff was outstanding! I was greeted with warmth and understanding. I was impressed with how they greeted me by name at each encounter. If there is a Hyatt near your travels, treat yourself to a calming, well priced, enjoyable stay. I know I will from now on.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear gmu2944, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our beautiful decor, comfortable accommodations, delicious food, and outstanding staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write, and we hope to host you again! Best, Mark S. General Manager
Stayed 10+ nights. Good location. Consistent below average food, bad room cleaning and zero effort to compensate poor customer experience.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear Anindya S, Thank you for staying with us and sharing your experience. While we appreciate your noting our convenient location, I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations. Sincerely, Mark S. General Manager
Facilities were great, but customer service needs work. It took 48 hours for someone to come and offer to clean our room (which was just too late - we were leaving early the next morning). Most of the front desk staff just weren't that friendly or inviting.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear AsiaSummer, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is different from how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Mark S General Manager
Location was great and the staff were very friendly and helpful. Lots of restaurant nearby and most important was a Trader Joe's walking distance.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear aboladea609, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Please come again soon! Best, Mark S. General Manager
The hotel’s location is ideal—just a short walk to several nearby restaurants, which made everything very convenient. My room was fantastic, and I was pleasantly surprised to be upgraded to a suite without even asking. One of the main reasons I consistently choose Hyatt is the quality of their beds. No matter the property, the comfort is reliably the same. The bed was incredibly comfortable with crisp, luxurious linens—I truly slept like a baby. The room was also very quiet, with no outside noise, and I was able to work without any interruptions. I only had breakfast at the restaurant. It was good—not extraordinary—but it was included in my rate, which I appreciated. The staff were warm and welcoming at both check-in and in the restaurant. I would absolutely stay here again and look forward to returning.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear Wendy G, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Mark S General Manager
During my stay at Hyatt Centric, I discovered that the two bottles of water provided in my room were not sealed—something I unfortunately only realized after I had already drunk some of the water. This was absolutely disgusting and raised serious concerns about hygiene and guest safety. What made the situation even worse was the front desk’s response. There was no sincere apology, no sense of accountability, and no real effort to resolve the issue. They offered two replacement bottles of water free of charge (normally $7.50 each), but the next day those bottles were still charged to my bill. I then had to call back and explain the entire incident again just to get the charge reversed. Being exposed to unsealed drinking water and then having to repeatedly follow up to fix billing mistakes reflects extremely poor customer service. This experience fell far below the standards I expect from a hotel under the Hyatt brand. I will not be staying here again and do not recommend this property.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear MochiAn, We are truly disappointed to hear that we did not meet your expectations, and we sincerely apologize for the inconvenience caused. Providing exceptional service and ensuring your satisfaction are our top priorities, and we deeply value your continued support and loyalty to our brand. Your feedback is incredibly important to us as it helps us enhance the experience for all our guests. We hope for the opportunity to welcome you back for a truly exceptional stay. Sincerely, Mark S. General Manager
Great hotel with a nice technology twist in the heart of Silicon Valley . Digital key does not work, so I had to go downstairs to use the cards.
General Manager, Marketing at Hyatt Centric Mountain View, responded to this review
Dear Barun D, Thank you for taking the time to leave us this review. Along with some feedback for improvement, we are pleased to hear that you had a great overall stay with us during your trip to Mountain View. We appreciate your patronage, and we hope to welcome you back again soon for a flawless stay. Best, Mark S, General Manager
Showing 10 reviews since January 20, 2026.