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A very dated hotel, good location but old and tiered appearance and design. Poor service at the bars, low quality breakfast buffet. Rooms were a strange layout, beds very low to the ground and uncomfortable.

Hyatt Centric Manhatten

We stayed here on Friday/Sat/Sunday. Mix of business and pleasure. 
Hotel staff was outstanding. Room was overall quite quiet.. but then again, this is NYC with sirens, etc piercing the night. Room was well appointed. There was no coffee/tea service in the room, which was my only grouse about this hotel.  Otherwise I would have given it a 5-star rating. 

Owner Response

Great hotel in wall street area. Parking is very close

Hyatt properties always deliver an excellent experience and the Hyatt Centric Wall Street is no exception.  The Wall/Water Street location is perfect for exploring all that the area has to offer.  Check-in was expedited by friendly staff and we were amazed at the size of the rooms considering the location of the property.  Comfortable bed, all necessary amenities and maybe the best shower that I've encountered at a Hyatt property.  The area around the hotel, especially Wall Street is under quite a bit of construction, if you intend to utilize a car service such as Uber or Lyft, you will need to be patient as locating your driver takes a bit of wandering/searching.  This can be resolved by walking a block in either direction.  All in all, we thought the Centric property was right on schedule and perfect for our visit.  When we once again visit the area, the Centric property will be our choice.

A few days in lower Manhattan

This hotel has spacious modern rooms, rain shower nice products to use.
The window looks out onto the hustle and ambience of the older architecture. 
You are close to coctail bars and really good coffee shops. (Try Gregory's) walk in any direction and see nice little shops. 
Walk to the NYSE etc.
The customer service here with Mildred and Anthony was warm and helpful. 
They care about the presentation and the business you can see it.

It's modern and trendy. I didn't have a chance to try any of the food offered.
Definitely recommend a stay here though. 
Location is ideal.

Perfect business trip stay in FIDI

Room cleanliness was not up to par. No fitted sheet on the bed! Empty Kleenex box. 2 towels for 2 adults. Dirty bathroom with hand marks all over the black walls and on glass door. No response from housekeeping. 

Okay

The room and location were perfect. A two minute walk to the South Street Seaport!  All staff were extremely friendly and helpful. When visiting NYC again I will certainly stay at the Hyatt Centric again. 

Wonderful stay

The rooms here have clear shower doors into the main room.  This can make for an uncomfortable trip depending on who you are traveling with.  There was a huge mirror that reflected the clear shower door to the person sitting in bed watching tv.  Clearly a stupid design with no privacy in mind.  I was traveling with my 18 yo daughter and thankfully we are comfortable with each other but we still dont need to see the other person showering.  We found out later you can rotate the huge mirror but you shouldn't have to as most people will not know this.  It also still prevents anyone from even walking by the other parts of the bathroom because the clear door is front and center.  If you are traveling alone or as a couple this might not be an issue but it would be really awkward had I been traveling with my son or a friend.   The toilet door is frosted so I'm not sure why they couldn't frost the shower door too.  Everything is alacarte in the bathroom it's not just one bathroom but it's spread out in the entrance to the room.  

Voyeurisms - Not for 2 people that aren't a couple

Good location for the hotel and in walking distance to WTC, Wall Street and other places around with a metro station close by to go to Central Park and time square.
This is my second time staying there, it a very nice and clean hotel.

Weekend in NY with friend and kids

Good service. Parts of the hotel are not as well maintained as I'd hoped, especially the fitness room, which was hot and had some broken equipment. Room was average comfort. TV amenities seemed limited. 

Ok hotel

Excellent location at the corner of Wall Street and Water Street.  Only a few blocks from the Trump building, the New York Stock Exchange and the location where George Washington was sworn as President!  Also close to the World Trade Center and lots of restaurants.  Not to mention the super helpful staff!

Trip to Wall Street

Beautiful hotel, very clean and friendly staff.  Hotel was within walking distance to my meetings and restaurants.  The room was spacious with plenty of drawers foe all my items.  I would recommend this hotel to family and friends 

recent stay in NYC

The hotel and room were exceptionally clean and spacious.  Great place to stay during the week or weekend.  I would recommend this hotel to family and friends any day.  I really look forward to trying the restaurant which I heard is magnificent.

The Weekend Break

Great service and great location. Staff were helpful. Location was excellent and rooms nice.  Bar only open during the week and closed early. Food was good but limited business centre available which would have been helpful.  

NY Trip

The room was great! Very spacious, clean and nicely decorated. Bed was very comfortable. For this price it’s one of the best options one can find in NYC considering great location, spacious room and nice service.

When back to NYC will stay in this hotel again

This is the safe and convenient property for multiple purpose to stay. 
The room is very clean, and the customer service is very thoughtful and helpful. 
The living settings around this property are very good.

Great place for stay in New York City

Great Experience. The rooms were clean and modern. I wish the breakfast is included in the room package. Next time when we are visiting NYC - this is the place we would like to stay with kids. Great customer service 

Great Experience

Bed was harder than anything I've slept on.   Pillows collapsed into crinkly, cardboard.  The breakfast was uneatable.   Eggs were under cooked and runny, almost slimly.  Potatoes were overcooked, mushy and almost burnt.  5 team members all pushed their food away for $50 a plate. 

Hotel and rooms were nice but the bed and food were sub-par.

My wife and I planned a long week end down near Pier 17 to see a concert. We had stayed at various hotels in the area before. I had been upset why we have not stayed here before. Most of all was the size of the King Deluxe Room which was a least double the size of the of the other hotels in the area. Best of all was the high ceilings. Location Great and the staff was outstanding.  

Hyatt Centric Wall Street Great Place To Stay

Marquin and staff were very helpful. They definitely went above and beyond. The bar was a nice quaint place for drinks. The breakfast was great. I'm hoping for some poached eggs next go around. I recommend this to all

Director of Rooms

The staff is very friendly and accommodating. The rooms are newly renovated and beautiful! I only give it 4 stars because of a small leak in the bathroom ceiling and the challenge managing to keep the water from seeping out of the shower. 

Great place to Relax and Retreat!

This was our second time staying at this hotel and the staff were friendly and accommodating, the rooms were beautiful and well maintained. The views were amazing and the area was perfect for a romantic night out!

Great Room Great Service

Great Location, nice rooms… Away from the noise in other areas of Manhattan, easy to get to ferry’s, Brooklyn Bridge, Subways, really the perfect location. Hotel is located across street from Duane Read store so easy to get snacks and open 24 hours.

Hyatt Centric Wall St

Front desk staff Sean, Mildred, Jay and Raymond were amazing! They made you feel wonderful about your stay and were beyond helpful with the check in process as well as check out process. They are knowledgeable about their trade and you can tell!

Hyatt Centric Wall Street, Hidden Gem

I wasn’t expecting everything to look EXACTLY like the photos! It was really nice, super clean and quiet. They even upgraded the room just because! You can hear traffic but not all night and not loudly. I will definitely stay there again and definitely recommend! 

I'm not someone who expects the world, but when I pay the prices I did for this hotel I did expect a hell of a lot more than what I experienced. The hotel itself is far past its prime and feels more like a run down motel 6. The lighting in the rooms is quite minimal and made it very hard to prepare for the wedding I flew in for from CO. The worst part of it all was that my phone and my AC did not work. So, I couldn't call down to the front desk when they never sent up someone to fix the AC after I asked twice. The women at the front desk told me to open the window which made it incredibly noisy because there was construction going on outside. Then no one followed up on my service requests. I felt completely ignored. The breakfast was NOT worth the $100 I did not know I would be being charged - as I thought the buffet was included. Again, the food was reminiscent of a motel 6 experience. (and ive stayed in many motel 6's because I don't make much money - this was the one and only time I was going to treat myself to some luxury while visiting NYC for a wedding. I was incredibly frustrated and disappointed.) I will never stay at a Hyatt hotel ever again. 

Not Worth the Money

This hotel exceeded  my expectations.  If you've ever stayed in a NYC hotel before - the rooms are TINY!  This room was beautiful.  Spacious, wonderful bathroom and lovely decor.  And within walking distance to plenty of bars/shops/restaurants.  Great hotel!

Great hotel, great location

Excellent King room well designed w large shower and marble island for working/ storage/ charging devices
Attentive staff especially Mildred at Front Desk
Convenient location- 3min to Subway, 8min to Seaport, while situated in FiDi

Value for Seaport and FiDi

We stayed here to see a show at Pier 17 and it more than met expectations. It's a close walk to the Pier and everything the Seaport has to offer, plus close to walk to other points of interest including the 9/11 memorial. There's a Duane Reade across the street for anything you need. The hotel room was clean and comfortable (pillows a little too soft for our liking). Friendly hotel staff made our short visit an absolute pleasure. Wouldn't hesitate to stay here again.

great hotel location, great stay

Business trip was the the purpose. Stayed for 6 nights. Large room, very comfy bed / pillows. But no coffee / tea making facilities; no mini bar stocked or bottled water in room etc. Quite expensive rates without any luxury. Gym was OK but no air-co. 

Comfortable but expensive without the trimmings

It is an amazing hotel with very large and clean rooms, the bathroom was incredible and the space was more than large considering the size of hotel rooms in New York. The location was just top nortch as well

Amaizing Place

I was booked for 5 days at Hilton downtown (I’ve never had worse service nor seen worse rooms). I was able to cancel my stay and moved to this Hyatt. I was about to consider having fun during the trip a bust based on my experience at Hilton. But Hyatt was so attentive, helpful and friendly and the room was great. Super comfy pillows. 

Hyatt stay after checking out if Hilton downtown fiasco

A terrible hotel, dishonest company, no service, wierd rooms, has nothing going for it except perhaps conveninet location if you are downtown.  But next time, I'd sleep on the streets before entering this hotel.

God Awful!

Fantastic 5 day stay at this hotel. All the staff were so friendly and helpful. The bed was very comfortable with soft pillows. This hotel is in a fantastic location for sightseeing.  It is surprisingly quiet at night unlike other hotels. The river is a 5 minute walk with local restaurants etc nearby. 

Highly recommended

Great hotel, very clean and quiet. Easy to get around and super friendly front desk staff. The complimentary waters were wonderful! The wine happy hour for a free glass during the week was also very much appreciated 

Great location and super helpful staff

Don't go to this hotel.. very understaffed . Dirty, no bel person to help with luggage, paid for upgraded suite and early check in and paid for it and they still didn't have our room ready even though I called them in morning to remind them. No help, no room service.. asked for towels for shower and nobody came.. just over bad experience don't go

Horrible Experience all around

Absolutely horrible experience. We went for a special romantic getaway for the weekend. Booked a suite, upon arrival, the bathroom was filthy, covered in grime and had hand prints all over the walls. The bed was like sleeping on plywood and there was duct tape on the broken windows. We will NEVER be staying at Hyatt again. 

Horrendous

I stayed three nights at this hotel. Despite the high cost of $500/night a day, but the service was terrible. The staff responded very unkind and passively.
The shower facilities were worn out and the water overflowed out of the bathroom, forcing the used towels to be laid on the floor. 
We are 3 people at the party, but only two towels were provided continuously, and had to ask for additional towels every night. The response was very slow even when requested.

Very unkind staff and bad condition of the room

I have stayed in NYC countless times and the thing that has been consistent is that the rooms are small and the technology/facilities are antiquated. This hotel was very modern and the room was huge for NYC standards. I will be staying here on all future NYC trips.

What a pleasant surprise

We had issues with our AC and the mattress was way too hard, felt like I was sleeping on the floor; however, overall it's a nice place to stay. It was a more luxurious experience without the luxurious price.

Overall a great hotel

It was a one night stay but it was perfect. We are going on a cruise from the red hook terminal and they location was across from pier 11 so that we could that’ take the sb ferry to the terminal. It was walking distance from a lot of things and food. The room is spacious and the staff is wonderful

Great location

I will never book anywhere else.  This place blew away my expectations.  The facility, the location, the amazing service and team members.  They run their operations well - what hospitality should be like everywhere!

Best Hotel Stay in NYC FiDi

I enjoyed my stay here when I had two days' worth of activities in low Manhattan, The room was clean, quite, and conducive to a good night's sleep. My only complaint about the room was the lack of a coffee maker but there is a coffee shop around the corner that opens at 7 a.m. Hyatt Centric is also conveniently located about a block from the Wall St./William St. subway stop. 

Pleasant Stay

We were double booked when I looked at alternative dates for our trip.  A date confirmation was never made, nor was there a confirmation email, PIN number or any correspondence sent to us of the second reservation.  We had to jump through some hoops and rely on the outstanding professionalism of the hotel staff to guide us through.  

Double Booked without Warning

Outstanding stay for family wedding weekend. Suited were fabulous, items needed for grand-baby were quickly supplied and overall the staff and managers were very responsive to my requests at all times. 

Outstanding Stay

I am a Globalist and was looking forward to staying here. I couldn’t get the room to cool down, and had a horrible night’s sleep. I learned that the AC was “off for the season.” Will never stay here again. 

No Air Conditioning

Several previous stays but likely the last.  Overpriced for what you get.  Ventilation system didn’t work, no computer safe, floor in disrepair from water damage, no coffee pot in room, no minibar at a minimum.  2 restaurants in the hotel but NO room service.  

Rundown Disrepair Lacking standard hotel room amenities and hotel services

Pros: 
Room was very spacious in NYC standards
Clean and new renos
Elevators were quick
Front desk was responsive and efficient at check-in and check-out

Cons:
Location is on wall street, far from most activities and not a lot of restaurant options
Not much perks, had to ask for water at front desk, would be nice to just provide in rooms

Decent hotel with spacious room

This is an excellent property in lower Manhattan we have stayed at several times. The rooms are clean, the staff friendly and accommodating, the rooms are on the larger side for the City plus it's only a 10-15 minute walk to Little Italy and Chinatown, who could ask for anything more?

Hyatt Centric NY FiDi

Great hotel in a great Wall Street location. Quick access to everything Manhattan has to offer. Rooms were clean, updated and comfortable. Lower downtown was a bit more relaxed and not as busy as the rest of NY. There's a subway station within about a block that will get you anywhere you need to go. Also the ferry to Brooklyn was about a 5 min walk.

Great Location!

The good: 

Location - short 3 min walk from the wall street station with access to the express 2/3 line. Walking distance to tourist sites like 9/11 memorial, Oculus, battery park, even Chinatown, les, soho if a mile walk is no big deal.

Cleanliness - Amazing housekeeping. Super clean and thoughtful.

Front desk - staff was always available and provided water bottles, luggage storage, and check in and check out services without any issue.

Room - our double double room felt spacious for NYC standards, with a modern shower space that included a rain shower and hand held wand. Plenty of storage for suitcases and clothes. Clever pullout full length mirror at the end of the wall closet.

The bad:

Destination fee - it should have been clearly mentioned and communicated at the beginning that there would be a fee and that there were amenities that could have been accessed. We didn't even know there was a coffee and tea bar until checkout.

Room design - the towel bar is positioned in such a way in the shower stall to guarantee wet towels. Very puzzling. As a result, there were not enough hooks for towels in the sink area outside of the shower stall. I am also not a fan of the barn door for the shower that has no lock. And there is a frosted window from the shower into the room that makes it a little awkward to share the room with friends since body outlines are clearly visible while showering or using the restroom.

Noise level - rooms at one end of the building will hear typical NYC street noise all night. The room at the end facing the restaurant were quieter.

Good choice for the value driven Manhattan tourist

Really horrible stay. Friendly staff, but the rooms really need an upgrade. There was no working air, wifi or TV. After a long travel day, I got in at 4a and they put me in a room right in front of a jackhammer that starting pounding at 9a.

No air, Wifi or TV plus an early morning jackhammer

The hotel was renovated and my room was huge, new, and clean. The location was excellent. I walked to the World Trade Center memorial, the Statue of Liberty viewpoint, and all around Wall Street very easily. The restaurant was good and the front desk service was great! 

Great location and fantastic room

Overall our stay was pleasant. We just needed a place to shower and sleep since we were in town for a birthday celebration. The room was spacious and clean. Although the air conditioning wasn’t working at the time of our stay, the room was not unbearably hot at night. Location of the hotel was the main reason we ended up booking.

Enough for what we needed

Sticky tile coming up in the room hallway that make a loud noise. Loose floor tiles in the bathroom and a cracked mirror. Outlets and lights in the room not working. No vending machines in the building. Was told to go to Walgreens across the street

Bad quality

Very good location . Two blocks from the NYSE.  Two blocks to the waterfront / view of the Brooklyn Bridge/ places to eat.   10 minute walk to the 911 memorable .  Overall a very good location .   NYC subway is a block away . 

Hyatt Centric Wall Street

We had an easy check-in and check out, room was very comfortable and spacious, Bathroom shower was the highlight for me. Bed was super comfy. Did not get to eat here on site, but there is so much near by. Great location. Car garage is right next door. Only thing regarding the garage, plan ahead, you have to have your car in the garage by 1030ish they close at 11pm. you can always get a taxi, Lyft or Subway. I would absolutely recommend and return back. Thank you for making our stay a  great experinace.

Amazing time

We were staying here for my friend’s wedding. One friend had moths in her room. The other had the suite with zero dishes. No one has coffee makers, microwaves, the hotel does not have room service (I had a 3 day email exchange over trying to get the restaurant to cater but they couldn’t put the order in in advance so I went elsewhere). Fridges are warm with no temp controls. Light switches are counterintuitive even. Shower didn’t drain well. When I first tried to order room service, I was told they didn’t do it due to Covid. Then, I had to have maintenance come up to fix my desk charging outlet, and they came up unmasked within 5 minutes, so something else is going on there (though the speed was impressive. I also think we scared the bar staff being there at 8pm in a Friday with 15 people even though we were the only people at the bar. I’m honestly confused why everything was slightly off and only halfway to being a hotel. Also, it’s incredibly difficult to park in the area, so be prepared to spend $35-$45 extra per night to park in the lot next door (which seemed fine).

Nope. Not here.

This hotel is not worth the price. My hotel room had three moths flying around and the bathroom was filthy. Zero amenities besides a lukewarm micro fridge (not even a coffee maker). Please stay elsewhere.  

FILTHY. Do not waste your money by staying here.

The heating unit was not working for all five days of my stay. Staff and engineer were all friendly and helpful, and tried fixing the issue to no avail. They brought one plug and play heater one night, then 2nd night I had two heaters, right by my bedside, because it was absolutely freezing. I would also add that one of the pillows touched the heater and burned. Disappointed that Hyatt charged me $100 for the pillow, after having to settle on two heaters, that would not even heat up the entire suite. The issue never got resolved and I would not recommend anyone staying here during the winter months. I stayed here back when it was the Andaz as company offices right across the street. Will look at different Hyatt property moving forward. Staff was great, but money badly spent for five days as it was living in a cold cave. Walked out of there dissapointed, again paying for a pillow that would have never gotten damaged if the heaters worked. Thank god nothing terrible happened. 

Heating did not work for five day s on my stay

In general I am big fan of the Hyatt hotel chain and I have visited quite a few, but this one didn’t convince me at all.
If I had to review only the hotel’s infrastructure then it would have been a 5-star review: excellent location, great room with a big bathroom, excellent bed, modern furniture, good breakfast etc.
However service is almost non-existent. No minibar in the room, no room service, no valet parking, no parking, many employees don’t have a smile on their face and generally are not very friendly. Also the restaurant/bar services is weird: the restaurant is not open on weekends and the bar opens only at 15.30. In conclusion: hotel with great potential but with a weird business concept.

Excellent Hotel Infrastructure, Poor Service

Thoroughly unpleasant experience.  Uninterested and billigent management.  Staff retained from previous ownership do the best they can to address customer requirements but there is a lack of investment and support from management.  You can do better.

Unpleasant

Poor service , COVID excuse constantly used for sub- par service 
outside of the fact the rooms are bigger than normal for NYC .... a big miss for me 
Have travelled extensively post COVID  and by far the worst hotel service experience ... hands down


Disappointing FiDi NYC Hotel experience

I always enjoy staying here and it really is a staple hotel for me when I visit NY. The convenience of being close to everything including train stations, south street seaport, WTC area, shopping, restaurants and pubs and a short distance to Brooklyn as well. The staff is amazing and accommodating to your needs, Check-in is a very easy process, the bar is cool to hang out at as well and the rooms are super spacious. I’m a NY’er who stills reside in the Tri-state area, so when I say the rooms are huge. I mean.. 344 sq ft is not the norm.. you cannot go wrong. Yes, it is on the pricey side but if you book ahead of time, you can get a great deal. Book it! 

Best Hotel in Wall Street - King Room

Clean hotel - walking distance to several restaurants and stores. The staff is friendly and efficient. Check in was one of the smoothest I have ever had and check out was also quick and easy. The hotel is a great find for the price.

Great Hotel on Wall Street

Excellent bathrooms', very comfortable bed  adequate pillows for comfort , excellent set up for being able to work in the room with laptop etc. Lighting very good also. Maybe have some kind of snack machines also.

Great Bathrooms

I would come back here in a heartbeat.  The service was amazing, the staff was very friendly, our room was perfect.  I ordered door dash one night.   I needed ice and utensils.   The staff brought up a tray with a full place setting, including wine glasses, cocktail glasses and the ice all within 3 minutes of the call.   

amazing experience

The hotel was clean, modern and close to attractions. The food at the restaurant was really good! Front desk staff was nice. The only thing u would say negative is I could not get the room cool enough, but this doesn't takeaway from me giving them 5 stars 

Clean, modern and close to attractions!

Pros: The front desk staff members were nice and friendly. Comfortable bed. Spacious room.
Cons: No coffee maker in the room. Water stains in the shower space. Loose bathroom door handle and very-hard-to-close bathroom door. Poor noise-proof. Could hear somebody upstairs stomping throughout the night. Discoverist member but got regular internet because it was the only free option. Internet was unstable. Eventually connected to a reliable public wifi provided by the residence part of the building.

PS: After I left my belongings with the front desk before check-in, I went to the restroom on the basement floor. The entrance was blocked by a cleaning cart and a cleaning lady was working inside the men's room. She saw me. but did not say anything or remove the cart. Instead, she continued replacing the toilet paper rolls. So I was waiting outside the door awkwardly for at least three minutes. I would appreciate some forms of communication, like "please wait for a moment" or "please go to another restroom".

Good customer service, but lots to be improved.

Came as a family and we really had a great stay here. The location was completely convenient and felt safe and comfortable. Close to subway and World Trade Center and also within minutes walking distance to the ferry to Statue of Liberty. Only thing I’d say could use Improvement is the size of the bed is a double which is doable but queen is more comfortable for a couple. Also the ac wasn’t working and unfortunately they never fixed it during our trip but it wasn’t warm enough in the room to ruin our trip. I’d imagine in the summer that may be different. Rooms were clean and modern restroom was clean and beautiful. I would definitely stay here again. 

Great stay

I've stayed at this hotel several times and am always pleased. The rooms are very large by Manhattan standards and the bathroom amenities are quite luxurious. I enjoy staying downtown when visiting the City as it's easy to get everywhere from this location; most of the subway lines have a stop nearby. The beds are very comfortable and the staff are friendly and helpful. 

Wonderful Accommodations

Excellent hotel,
Great service, great rooms and great location - 
The staff was very friendly although there was some work happening on part of the hotel. 
The set up of the room enabled a working space suitable to have virtual meetings. 

5+Stars! Highly recommend to all! Friendly staff, large, modern rooms, high ceilings, fast check in, parking garages close to hotel, very convenient for parking. Will definitely stay there anytime I’m in NYC!

5+Stars!

Clean, pleasant staff, great financial district location.  Hotel gets the job done when traveling for work or just needing a clean and serene place to call home for a few days.  Easily accessible to coffee shops, food, convenience stores and Lydt/Uber/Taxi is always only 1-2 min away.  

Financial District Favorite

I recently stayed at Hyatt Centric Wall Street and it was perfect. Huge rooms , very comfortable bedding and exceptional service. Despite being a bit far from midtown metro station is to blocks away and makes it very convenient.

Perfect Staying

Great spot for celebrating loved the big bathroom in the suite loved the room the hotel was nice but the heat didn’t Loved the room all the it was very cold wanted to stay several days but for that reason i was not able to 

Great place and atmosphere

My stay was an excellent experience! The workers helped me in many ways. The rooms were very clean and our view was perfect! Not to mention the awesome shower that was in our room! Will for sure be back!!

Excellent

Great value. Rooms have the most space you will find for the price in nyc. Very modern. Nice bathrooms. Good location. Only downside was air conditioning wasn’t working but we were able to just crack a window. 

Modern big rooms

Staff was friendly, and amenable. I had sent a package to the hotel, but since its address is a bit odd, there were a few hoops to jump through. I called the hotel, and the staff was friendly and offered to get it (it was next door).

Internet wasn't working, and apparently had not been for about a month as they were "working" on it. The room was nice.

Business Trip as Expected

This hotel had it all - modern look, nice size room, great food and best of all, amazing staff.  While my travels to Manhattan do not often bring me downtown, I would be happy to travel a bit longer to stay at this property.  Can't wait to get back. 

First time staying here.  Not the last

Stay somewhere else - not even my same-day laundry could be delivered, and that was an easy request, I thought. I was penalised for a no-show and early check-out, even though I had booked and paid for these nights.  Aircon not working; phones in rooms not working; internet sketchy at the best of times. Location is great, but that's about it.

This hotel cannot accommodate a busy international traveller's needs

Very disappointed with my recent stay at Hyatt Centric Wall Street! The only good thing was the location and size of the room but extremely disappointed with the lack of service and staff at the hotel. The room had a gap in the window and there was continuous cold draft coming through. Coffe and tea weren’t replenished daily and there was no complementary drinking water provided 

Disappointing stay at a premium brand!

Great property condition with excellent service.  The breakfast was really good and the upgraded suite was spacious and had great amenities, including 2 large screen TVs.  I also like the location as it is not too crowded.

Great Property

My daughter attends college in the area and we visit at least twice a year from Atlanta. The hotel we usually stay was booked up.  So I booked the Hyatt Centric because it was within walking distance to her dorm.  Im so glad I did!  The room was HUGE!  My daughter remarked that it felt like a regular hotel room.  (In NYC rooms can be on the small side.)
It was modern. Clean. Again, so spacious.
The front desk staff were very welcoming and kind.
We will book again

Better than expected

This is a good hotel with great accomodations and very clean, nevertheless they have a lot of issues about receiving packages and shipments. I had to go to the building next to it several times during 10 days in order to find a lost package marked as delivered. It wasn't there and they lost it.

Guest service is goog and people is very nice an polite.

Good hotel. Terrible in package handling

Hotel was clean and quiet. No carpet in our suite, which I love. Standing shower with no curtain is a plus. Separate toilet. Huge room. Helpful staff. Granted early check in and late check out.  Just a little far from Times Square.

Quiet Location

This hotel was rebranded from Andaz to Hyatt Centric during the pandemic. Unfortunately, the end result was a deterioration in quality. The heat was not working in 2 rooms. The heat may have been broken on the entire 7th floor, per the mechanic that tried to fix our heater. As a "solution", we were given a tiny space heater that didn't do much to heat our room. For $500 per night, guests shouldn't have to suffer through cold nights. The decor is much worse after the rebranding, and there doesn't seem to be enough staff on hand to operate the hotel. Theres no longer coffee in the lobby, nor is there a complementary happy hour that used to occur around 5 pm each day. I've stayed at this location several times during the past 13 years, and this will probably be my final stay here. There are plenty of other options in the area. 

RIP Andaz

We stayed there several years ago when it was under different management and decided to stay again.  We found the hotel  to lack charm - too much metal and glass.  What was a wonderful happy hour with complimentary wine and snacks where we met other people in a party like atmoshere has become a happy hour with 10% off a $17.00 drink.

Don't stay there

My favorite hotel in NY (and I’ve stayed in nearly 30 hotels in NYC)! Rooms are massive for NY (even the smallest is 350sqft while competing properties’ rooms start at <200sqft) and were built to luxury hotel standards (it used to be an Andaz). High ceilings, great bathrooms with separate rainfall walk-in showers and soaking tubs, comfortable beds, and large desks that make it easy to work from the room. Anthony, Kevin at Wall & Water, and the rest of the staff deliver great service and have treated me like family.

The area has some top restaurants, like Crown Shy, and there are high-end food markets Urban Space and Tin Building nearby. There’s a 24-hour pharmacy across the street too.

My favorite hotel in NY!

Hotel had excellent service, was very clean. Room was large with high end finish out. Elevators were fast and available. House keeping very respectful of our schedule. Enjoyed tasty breakfast buffet every morning with friendly and attentive service. We will gladly return. 

Happy Traveler

Avoid the hotel and the entire helpless, uncaring, useless staff. They are about as useful as a bag of sand. Nothing we asked to be done was done - no water in room, no blanket despite 3 requests, fix the heating so room would be comfortable - again nothing, no tea/coffee in room, nothing was handled, no amenities, no manners, no service, no value, no sense in staying here

More like a roadside motel than a Hyatt

Very lazy staff and no professional courtesy and racist behavior. Only privileges are taken care of. I lost my luggage due to irresponsible three manager. With all that happened to me. I was still professional. I didn’t curse or used loud voice. I was very humble

Undesirable

We thoroughly enjoyed our stay here. The front desk staff was the most warm and engaging front desk I’ve encountered in NYC - they truly made the stay great from the very beginning. 
The location was great for where we were going that weekend, and being in the financial district, it’s certainly more quiet than most locations in Manhattan (which I appreciate when I’m trying to sleep after a long night of partying lol). 
The rooms were stylish, but more importantly, the beds were very comfortable - great thread count and some of the best hotel pillows I’ve laid my head on. 
This property is truly wonderful, and I will be back next time I’m in Manhattan. 

Great Staff and a Great Property

This hotel puts a “destination” charge on your card as you checkout. Beware that the price you get booked at might not actually be what you pay. Regardless of how whether the hotel is nice or not I refuse to give my business to this or Hyatt hotel knowing I’m getting ripped off as I turn around and walk out the door.

Beware of “destination” charge

Wow!  This was the best hotel I have visited in  NY in a long, long time!  Rooms were spacious, clean, modern and the hotel staff were top of the game! Hotel bar was excellent food and service! I can't wait to return for both business and pleasure. 

Top Hotel in Wall Street

The  hotel is new and fresh.  Nice and roomy. Excellent except the lighting in poor.  No lamp bright enough for reading.  Elderly and those with vision problems should avoid this hotel or bring their own lamp.

Great but with one serious problem for older people

Staff lack enthusiasm, knowledge of booking, transparency and dishonest. Give me one price, charged me double unbeknown to me. Discovered on credit card statement as I was not given a receipt. There are many other higher quality hotels in the area. 

Poor customer service

During the entire stay the heat did not work for TWO DAYS FOR OUR WEDDING. The manager was rude. When I called the front desk at night when the heat was off and it was 40 degrees at night they were rude and did not offer to switch rooms. I will NEVER COME BACK HERE. I and these people charged my credit card twice.

The Heat didn’t work and they charged me twice

It’s very convenient location, but this hotel seems very busy. Many guests were checking in and out. The room is not very big in general.  It’s very nice hotel, but I wish it’s less busy. Room was clean, housekeeping was good. 

It’s average stay with nice location.

Nice room and bathroom, but do not expect any hotel type service. Bring your own bags from the curb to the room, no porter around. Treat it as an apartment room where you are spending the night(s) and don't expect any hotel type vibe.  Not even the welcome tea or coffee station once you have finally settled into the room exhausted. Great location. 

Reviews

Hyatt Centric Wall Street New York