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We were staying here for my friend’s wedding. One friend had moths in her room. The other had the suite with zero dishes. No one has coffee makers, microwaves, the hotel does not have room service (I had a 3 day email exchange over trying to get the restaurant to cater but they couldn’t put the order in in advance so I went elsewhere). Fridges are warm with no temp controls. Light switches are counterintuitive even. Shower didn’t drain well. When I first tried to order room service, I was told they didn’t do it due to Covid. Then, I had to have maintenance come up to fix my desk charging outlet, and they came up unmasked within 5 minutes, so something else is going on there (though the speed was impressive. I also think we scared the bar staff being there at 8pm in a Friday with 15 people even though we were the only people at the bar. I’m honestly confused why everything was slightly off and only halfway to being a hotel. Also, it’s incredibly difficult to park in the area, so be prepared to spend $35-$45 extra per night to park in the lot next door (which seemed fine).

Nope. Not here.

This hotel is not worth the price. My hotel room had three moths flying around and the bathroom was filthy. Zero amenities besides a lukewarm micro fridge (not even a coffee maker). Please stay elsewhere.  

FILTHY. Do not waste your money by staying here.

The heating unit was not working for all five days of my stay. Staff and engineer were all friendly and helpful, and tried fixing the issue to no avail. They brought one plug and play heater one night, then 2nd night I had two heaters, right by my bedside, because it was absolutely freezing. I would also add that one of the pillows touched the heater and burned. Disappointed that Hyatt charged me $100 for the pillow, after having to settle on two heaters, that would not even heat up the entire suite. The issue never got resolved and I would not recommend anyone staying here during the winter months. I stayed here back when it was the Andaz as company offices right across the street. Will look at different Hyatt property moving forward. Staff was great, but money badly spent for five days as it was living in a cold cave. Walked out of there dissapointed, again paying for a pillow that would have never gotten damaged if the heaters worked. Thank god nothing terrible happened. 

Heating did not work for five day s on my stay

In general I am big fan of the Hyatt hotel chain and I have visited quite a few, but this one didn’t convince me at all.
If I had to review only the hotel’s infrastructure then it would have been a 5-star review: excellent location, great room with a big bathroom, excellent bed, modern furniture, good breakfast etc.
However service is almost non-existent. No minibar in the room, no room service, no valet parking, no parking, many employees don’t have a smile on their face and generally are not very friendly. Also the restaurant/bar services is weird: the restaurant is not open on weekends and the bar opens only at 15.30. In conclusion: hotel with great potential but with a weird business concept.

Excellent Hotel Infrastructure, Poor Service

Thoroughly unpleasant experience.  Uninterested and billigent management.  Staff retained from previous ownership do the best they can to address customer requirements but there is a lack of investment and support from management.  You can do better.

Unpleasant

Poor service , COVID excuse constantly used for sub- par service 
outside of the fact the rooms are bigger than normal for NYC .... a big miss for me 
Have travelled extensively post COVID  and by far the worst hotel service experience ... hands down


Disappointing FiDi NYC Hotel experience

I always enjoy staying here and it really is a staple hotel for me when I visit NY. The convenience of being close to everything including train stations, south street seaport, WTC area, shopping, restaurants and pubs and a short distance to Brooklyn as well. The staff is amazing and accommodating to your needs, Check-in is a very easy process, the bar is cool to hang out at as well and the rooms are super spacious. I’m a NY’er who stills reside in the Tri-state area, so when I say the rooms are huge. I mean.. 344 sq ft is not the norm.. you cannot go wrong. Yes, it is on the pricey side but if you book ahead of time, you can get a great deal. Book it! 

Best Hotel in Wall Street - King Room

Clean hotel - walking distance to several restaurants and stores. The staff is friendly and efficient. Check in was one of the smoothest I have ever had and check out was also quick and easy. The hotel is a great find for the price.

Great Hotel on Wall Street

Excellent bathrooms', very comfortable bed  adequate pillows for comfort , excellent set up for being able to work in the room with laptop etc. Lighting very good also. Maybe have some kind of snack machines also.

Great Bathrooms

I would come back here in a heartbeat.  The service was amazing, the staff was very friendly, our room was perfect.  I ordered door dash one night.   I needed ice and utensils.   The staff brought up a tray with a full place setting, including wine glasses, cocktail glasses and the ice all within 3 minutes of the call.   

amazing experience

The hotel was clean, modern and close to attractions. The food at the restaurant was really good! Front desk staff was nice. The only thing u would say negative is I could not get the room cool enough, but this doesn't takeaway from me giving them 5 stars 

Clean, modern and close to attractions!

Pros: The front desk staff members were nice and friendly. Comfortable bed. Spacious room.
Cons: No coffee maker in the room. Water stains in the shower space. Loose bathroom door handle and very-hard-to-close bathroom door. Poor noise-proof. Could hear somebody upstairs stomping throughout the night. Discoverist member but got regular internet because it was the only free option. Internet was unstable. Eventually connected to a reliable public wifi provided by the residence part of the building.

PS: After I left my belongings with the front desk before check-in, I went to the restroom on the basement floor. The entrance was blocked by a cleaning cart and a cleaning lady was working inside the men's room. She saw me. but did not say anything or remove the cart. Instead, she continued replacing the toilet paper rolls. So I was waiting outside the door awkwardly for at least three minutes. I would appreciate some forms of communication, like "please wait for a moment" or "please go to another restroom".

Good customer service, but lots to be improved.

Came as a family and we really had a great stay here. The location was completely convenient and felt safe and comfortable. Close to subway and World Trade Center and also within minutes walking distance to the ferry to Statue of Liberty. Only thing I’d say could use Improvement is the size of the bed is a double which is doable but queen is more comfortable for a couple. Also the ac wasn’t working and unfortunately they never fixed it during our trip but it wasn’t warm enough in the room to ruin our trip. I’d imagine in the summer that may be different. Rooms were clean and modern restroom was clean and beautiful. I would definitely stay here again. 

Great stay

I've stayed at this hotel several times and am always pleased. The rooms are very large by Manhattan standards and the bathroom amenities are quite luxurious. I enjoy staying downtown when visiting the City as it's easy to get everywhere from this location; most of the subway lines have a stop nearby. The beds are very comfortable and the staff are friendly and helpful. 

Owner Response

Wonderful Accommodations

Excellent hotel,
Great service, great rooms and great location - 
The staff was very friendly although there was some work happening on part of the hotel. 
The set up of the room enabled a working space suitable to have virtual meetings. 

Highly recommended

5+Stars! Highly recommend to all! Friendly staff, large, modern rooms, high ceilings, fast check in, parking garages close to hotel, very convenient for parking. Will definitely stay there anytime I’m in NYC!

5+Stars!

Clean, pleasant staff, great financial district location.  Hotel gets the job done when traveling for work or just needing a clean and serene place to call home for a few days.  Easily accessible to coffee shops, food, convenience stores and Lydt/Uber/Taxi is always only 1-2 min away.  

Financial District Favorite

I recently stayed at Hyatt Centric Wall Street and it was perfect. Huge rooms , very comfortable bedding and exceptional service. Despite being a bit far from midtown metro station is to blocks away and makes it very convenient.

Perfect Staying

Great spot for celebrating loved the big bathroom in the suite loved the room the hotel was nice but the heat didn’t Loved the room all the it was very cold wanted to stay several days but for that reason i was not able to 

Great place and atmosphere

My stay was an excellent experience! The workers helped me in many ways. The rooms were very clean and our view was perfect! Not to mention the awesome shower that was in our room! Will for sure be back!!

Excellent

Great value. Rooms have the most space you will find for the price in nyc. Very modern. Nice bathrooms. Good location. Only downside was air conditioning wasn’t working but we were able to just crack a window. 

Modern big rooms

Staff was friendly, and amenable. I had sent a package to the hotel, but since its address is a bit odd, there were a few hoops to jump through. I called the hotel, and the staff was friendly and offered to get it (it was next door).

Internet wasn't working, and apparently had not been for about a month as they were "working" on it. The room was nice.

Business Trip as Expected

This hotel had it all - modern look, nice size room, great food and best of all, amazing staff.  While my travels to Manhattan do not often bring me downtown, I would be happy to travel a bit longer to stay at this property.  Can't wait to get back. 

First time staying here.  Not the last

Stay somewhere else - not even my same-day laundry could be delivered, and that was an easy request, I thought. I was penalised for a no-show and early check-out, even though I had booked and paid for these nights.  Aircon not working; phones in rooms not working; internet sketchy at the best of times. Location is great, but that's about it.

This hotel cannot accommodate a busy international traveller's needs

Very disappointed with my recent stay at Hyatt Centric Wall Street! The only good thing was the location and size of the room but extremely disappointed with the lack of service and staff at the hotel. The room had a gap in the window and there was continuous cold draft coming through. Coffe and tea weren’t replenished daily and there was no complementary drinking water provided 

Disappointing stay at a premium brand!

Great property condition with excellent service.  The breakfast was really good and the upgraded suite was spacious and had great amenities, including 2 large screen TVs.  I also like the location as it is not too crowded.

Great Property

My daughter attends college in the area and we visit at least twice a year from Atlanta. The hotel we usually stay was booked up.  So I booked the Hyatt Centric because it was within walking distance to her dorm.  Im so glad I did!  The room was HUGE!  My daughter remarked that it felt like a regular hotel room.  (In NYC rooms can be on the small side.)
It was modern. Clean. Again, so spacious.
The front desk staff were very welcoming and kind.
We will book again

Better than expected

This is a good hotel with great accomodations and very clean, nevertheless they have a lot of issues about receiving packages and shipments. I had to go to the building next to it several times during 10 days in order to find a lost package marked as delivered. It wasn't there and they lost it.

Guest service is goog and people is very nice an polite.

Good hotel. Terrible in package handling

Hotel was clean and quiet. No carpet in our suite, which I love. Standing shower with no curtain is a plus. Separate toilet. Huge room. Helpful staff. Granted early check in and late check out.  Just a little far from Times Square.

Quiet Location

This hotel was rebranded from Andaz to Hyatt Centric during the pandemic. Unfortunately, the end result was a deterioration in quality. The heat was not working in 2 rooms. The heat may have been broken on the entire 7th floor, per the mechanic that tried to fix our heater. As a "solution", we were given a tiny space heater that didn't do much to heat our room. For $500 per night, guests shouldn't have to suffer through cold nights. The decor is much worse after the rebranding, and there doesn't seem to be enough staff on hand to operate the hotel. Theres no longer coffee in the lobby, nor is there a complementary happy hour that used to occur around 5 pm each day. I've stayed at this location several times during the past 13 years, and this will probably be my final stay here. There are plenty of other options in the area. 

RIP Andaz

We stayed there several years ago when it was under different management and decided to stay again.  We found the hotel  to lack charm - too much metal and glass.  What was a wonderful happy hour with complimentary wine and snacks where we met other people in a party like atmoshere has become a happy hour with 10% off a $17.00 drink.

Don't stay there

My favorite hotel in NY (and I’ve stayed in nearly 30 hotels in NYC)! Rooms are massive for NY (even the smallest is 350sqft while competing properties’ rooms start at <200sqft) and were built to luxury hotel standards (it used to be an Andaz). High ceilings, great bathrooms with separate rainfall walk-in showers and soaking tubs, comfortable beds, and large desks that make it easy to work from the room. Anthony, Kevin at Wall & Water, and the rest of the staff deliver great service and have treated me like family.

The area has some top restaurants, like Crown Shy, and there are high-end food markets Urban Space and Tin Building nearby. There’s a 24-hour pharmacy across the street too.

My favorite hotel in NY!

Hotel had excellent service, was very clean. Room was large with high end finish out. Elevators were fast and available. House keeping very respectful of our schedule. Enjoyed tasty breakfast buffet every morning with friendly and attentive service. We will gladly return. 

Happy Traveler

Avoid the hotel and the entire helpless, uncaring, useless staff. They are about as useful as a bag of sand. Nothing we asked to be done was done - no water in room, no blanket despite 3 requests, fix the heating so room would be comfortable - again nothing, no tea/coffee in room, nothing was handled, no amenities, no manners, no service, no value, no sense in staying here

More like a roadside motel than a Hyatt

Very lazy staff and no professional courtesy and racist behavior. Only privileges are taken care of. I lost my luggage due to irresponsible three manager. With all that happened to me. I was still professional. I didn’t curse or used loud voice. I was very humble

Undesirable

We thoroughly enjoyed our stay here. The front desk staff was the most warm and engaging front desk I’ve encountered in NYC - they truly made the stay great from the very beginning. 
The location was great for where we were going that weekend, and being in the financial district, it’s certainly more quiet than most locations in Manhattan (which I appreciate when I’m trying to sleep after a long night of partying lol). 
The rooms were stylish, but more importantly, the beds were very comfortable - great thread count and some of the best hotel pillows I’ve laid my head on. 
This property is truly wonderful, and I will be back next time I’m in Manhattan. 

Great Staff and a Great Property

This hotel puts a “destination” charge on your card as you checkout. Beware that the price you get booked at might not actually be what you pay. Regardless of how whether the hotel is nice or not I refuse to give my business to this or Hyatt hotel knowing I’m getting ripped off as I turn around and walk out the door.

Beware of “destination” charge

Wow!  This was the best hotel I have visited in  NY in a long, long time!  Rooms were spacious, clean, modern and the hotel staff were top of the game! Hotel bar was excellent food and service! I can't wait to return for both business and pleasure. 

Top Hotel in Wall Street

The  hotel is new and fresh.  Nice and roomy. Excellent except the lighting in poor.  No lamp bright enough for reading.  Elderly and those with vision problems should avoid this hotel or bring their own lamp.

Great but with one serious problem for older people

Staff lack enthusiasm, knowledge of booking, transparency and dishonest. Give me one price, charged me double unbeknown to me. Discovered on credit card statement as I was not given a receipt. There are many other higher quality hotels in the area. 

Poor customer service

During the entire stay the heat did not work for TWO DAYS FOR OUR WEDDING. The manager was rude. When I called the front desk at night when the heat was off and it was 40 degrees at night they were rude and did not offer to switch rooms. I will NEVER COME BACK HERE. I and these people charged my credit card twice.

The Heat didn’t work and they charged me twice

It’s very convenient location, but this hotel seems very busy. Many guests were checking in and out. The room is not very big in general.  It’s very nice hotel, but I wish it’s less busy. Room was clean, housekeeping was good. 

It’s average stay with nice location.

Nice room and bathroom, but do not expect any hotel type service. Bring your own bags from the curb to the room, no porter around. Treat it as an apartment room where you are spending the night(s) and don't expect any hotel type vibe.  Not even the welcome tea or coffee station once you have finally settled into the room exhausted. Great location. 

A room for your stay, not a stay in a hotel

This property has a great location and has all the services needed for a comfortable stay. Rooms are larger than many other options in the area. Clean and quiet rooms that makes the stay very convenient for any stay in the downtown area of Manhatten. 

Great option downtown

If you need wifi double check that it is working, it was not last week and the manager was no where to be found. I was told I needed to pay $1800 for a conference room for an hour for my podcast. The rest of the hotel, rooms, coffee service, etc was great. 

Bad WiFi

The staff here are warmth, the hotel room size is good size, the interior of the room has good design. Although the curtain is too light. But overall, it is a good hotel. Will select this hotel again.

I'm not usually the type to take the time to write a negative review. I'm happy enough letting bygones be bygones if an experience was subpar--not everyone can bring their A-game every day. But my stay at the Hyatt Centric was one of the most profoundly disappointing ones I've ever had in a hotel. So I wanted to send up a warning flare to anyone thinking about involving them in their vacation plans.

1. Don't rely on getting to check in on time. When 3pm rolled around, we went to check in so we could shower and change before heading out for the evening before dinner. The concierge assured me the room was ready and he was only waiting for a supervisor to confirm it before giving us our key cards. So we waited and waited, thinking it would only be a few minutes. We eventually got checked in nearly an hour later and had to rearrange our pre-dinner plans to make our evening work.

2. If you request a rollaway bed, do not expect a rollaway bed. We had 3 people staying in a double so I requested a rollaway when I made the reservation, and it was on my confirmation page at no charge. After checking in, I was informed that rollaway beds aren't allowed for my room type because it's a fire hazard. I'm a reasonable person and I respect that explanation. But I was annoyed that I was only hearing about it at check-in after making plans around having the extra bed and relying on it for an enjoyable trip.

When we got to the room, I spoke with a "manager" who reiterated what the concierge said. So I pushed back and asked why they confirmed my rollaway bed request if it wouldn't be allowed. At this point the phone is then passed to the "real manager" who repeated everything again. I repeated my question and she said ok they would make an exception this one time, but it would cost extra. Again, I push back because the rollaway request on my reservation made no mention of additional costs. Immediately she relented and would get us the bed free of charge. When we got back that night there was no bed so I gave up and slept on the floor why my friends took the beds.

3. In the morning I requested additional towels. Eventually we lost patience and used the hand towels to dry off after showering. The towels arrived literally as we were leaving the room to checkout.

I'm pretty easy to please. I'm not nitpicky and I can put up with a busy hotel missing a step or two here or there without thinking twice about it. But after this experience I'm going to avoid Hyatts if I can help it

Beautiful hotel and location with abysmal management and service

Bathroom have no exhaust. Hotel is only. Room heater dont work. Rooms are very small. TV is super old. Overall for the charges they have, other hotels are much better. No bell boy, limited staff in reception. Reception misinformed about parking charges. 
I would not recommend this hotel. Also, never stay here. 

Would not recommend, book only if you have to

We booked a room advertised as having two double beds for our stay, but on arrival we realised the beds were much smaller than standard doubles.. Staff was quite rude and unhelpful in resolving this .

Be careful about size of beds

The Hyatt Centric Wall Street has become our company's go-to hotel when traveling to NYC for business. In 2022 we have stayed here on about 7 separate occasions occupying multiple rooms for a week or longer at a time. All of our staff love staying here. Each visit has been consistently enjoyable, with fantastic customer service, clean rooms, and everything in perfect working order. The rooms also have great soundproofing, modern lighting/HVAC, and a huge shower. The rooms are SO spacious for New York City or honestly any hotel in general. We also love that the HVAC isn't the common hotel type that is super noisy.

Additionally, Anthony the manager is FANTASTIC! We have really appreciated all of his help, especially when we had to make last minute changes on multiple occasions. We were probably being difficult with some of the changes we needed, but regardless he had a smile on the entire time and took VERY good care of us, ensuring we got exactly what we needed. THANK YOU Anthony!

Love This Hotel!!!

Large clean rooms, incredible attentive staff, fair price, and quiet.  All very hard to find adjectives for almost every NYC hotel.  Great location in the Battery Park/Wall Street area within walking distance to a wonderful selection of dining options and destinations.

My new "go to" NYC hotel in lower Manhattan.

Facilities are first rate; room was comfortable but controls for lights, temperature, and TV were not user-friendly.  Bar/grill hours were unpredictable (not open at noon, contrary to signage and information from main desk.  Bar/grill service was stand-offish, at best.

Business Trip

Very beautiful and clean. Just as I expected and I would definitely visit again. Worth the money. However, my tv was unable to connect to netflix and I couldn’t get help with that. Apart from that it was an amazing experience 

Amazing

We got the rooftop floor and large room, it's not normal in NY because the room is usually small and can't fully open the luggage.  The location is perfect, the bus 15 is just right in front of the hotel and also lots of train can be taken within few mins walk.

Great location and the spacious room

the front desk was often deserted. check in took forever, staff had limited knowledge about hotel services. not upto the Hyatt standards of service. broken floors in the room and visible lack of maintenance. not going back at this price point.

understaffed hotel

great spot to stay if planning on visiting the lower part of manhattan
walking distance to Battery Park, ferry to Statue of Liberty, 9/11 Memorial and  southstreet seaport
rooms were roomy, staff very accommodating and friendly.  Bartenders were great.  
only negative was the initial room we were given had a strong cigarette smell to it, staff quickly changed rooms- the next room had no odor and was great.  ( moved to opposite side of hotel- wonder if it is an issue with ventilation system)
walked to Leo's Bagels for great coffee and breakfast in the morning.
parking lot is just outside the hotel- parking reasonable, the hotel validates parking so it cost us $35



great location, spacious room for NYC

Wonderful place! We come to NYC pretty often and this is the first place that didn’t disappoint at all. Staff is very helpful and nice, the parking is two separate away. We were close to all attractions that we wanted to be, and it’s very nice at the harbor in the morning, 
Clean and nice gym, and rooms are pretty comfy. I definitely recommend it and we will be back, 

Wonderful place!

This hotel is close to so many interesting things to do and see. 
Check out a concert. Go bar hopping. Just go for a bike or a walk along the Hudson. Very friendly staff. Want something - just ask! 
This is definitely a redo. I plans on coming back. 

Hell of a night!!

Pleasant surprise for a New York city hotel.  
Clean, Convenient location, Spacious Rooms and loved the decor and modern art.    
Love the on-site restaurant and complimentary coffee/tea in the morning!!!  Would stay again.

Recent Stay in NY

Hyatt Centric(formerly the Andaz) has been our go to place for years. The rooms are great the area wonderful and the staff is tremendous! Overall the cost, location, cleanliness and the staff make this a go to place.

Always a go to place

Great value. My wife and I stayed in a spacious suite on 17th floor celebrating our anniversary. 
The front desk staff was very friendly and helpful. They offered to keep our bags for the last day after checking out so we could more comfortably finish our visit of the city.
The location was great, with quick 3 minute walk to subway station. Only 20 minutes ride to Penn station and Times Square. It also felt safe walking back from subway station late at night.
We enjoyed the whirlpool and the large space that is difficult to find in midtown. 
We also enjoyed being close to Broadway but in a much more quieter area of the city. Likewise, we enjoyed walking to battery park and 9/11 memorial (5-10 minute walk)


Spacious suite on 17th floor

We stay just one night, we try check in was 5 pm, took them 35 min to do  the check in process. When we get to the room we realize the ac wasn’t working, we did let the front desc know about. We left the hotel room about 6:30 pm and we returned 7 hrs late, and the ac was not fixed. And took another hr for them to give us another room. And also the charge my card twice for the reservation. Hotel is clean and new. But I don’t recommend for anyone to stay at the Hyatt Centric Wall Street!

Very poor costumer service!

Staff was very helpful and friendly.  Offered waters, directions and help arranging a cab.  Great location and the rooms were actually cleaned well everyday by friendly staff.  Haven't had that experience in a long time!

Staff was helpful and friendly; clean rooms

We stayed at the Hyatt Centric Wall Street for an impromptu night in the city. We are local to the area (in fact, I commute into Manhattan for work) and were meeting friends for dinner in Midtown and decided to make a night of it. We chose to stay downtown in the Financial District because of the cheaper price, less crowded, and safety of the area. The hotel was easy to get to by both car and public transportation. Our King Bed room was large and clean. The bed was oddly low to the ground (like mid calf level) but not uncomfortable. Bathroom was clean and modern. The dark tile was a nice change and I believe it showed less wear than more traditional, lighter design choices. The lighting in both the room and the bathroom could have been brighter. Overall, we were happy with how affordable our stay was for such nice accommodations, especially in comparison to hotels in other, more popular areas of the city. The parking voucher from our stay saved us a bunch as well! We parked overnight at the garage next door for only $34. We would definitely consider staying here again for a couples night getaway!

Clean, well maintained, and affordable

We enjoyed a great room, it was clean, had a soaking tub to relax after a day of sightseeing, the bed was very comfortable. The front desk staff was accommodating with requests.  One thing we didn’t like is that when we called the operator on our first night there no one answered.  We didn’t have an emergency, but there should always be someone answering the phone. 

NYC weekend

Beautiful room, amazing location. Bummed it was only for one night! Would definitely stay again. There was some confusion with the check in desk, it didn't seem very intuitive what it was. And I also noticed some construction in the area, so I originally went into the residences. Other than that, perfect stay!

One of the nicest hotel rooms I've ever stayed in!

All outstanding. IT support is slow to respond. I enjoyed the room's cleanliness, the space was very large, and I loved the showers. Again, if they can improve a faster response time on IT support, it would have been mind-blowing. 

Life at the hotel

I’m a Hyatt loyalty member until the end of time! Amazing hotel with amazing staff!!! They took care of all my needs exceptionally! Pet friendly was a major plus for me as well! Definitely look forward to my next stay! 

Amazing stay!

Loved the Rain-Shower and size of the suite. The tub is huge and liked that shower is separate from toilette. Room is big with a living room and the bed is very comfortable. Location in Wall Street is superb and staff was friendly and efficient.

Great Suite

We booked at double room with 2 beds and the room size was excellent for families traveling with 2 children. Stay was very attentive and overall we had a terrific stay. Would definitely go back with my family. 

Great place to stay with children in NYC!

Great Hyatt in downtown Manhattan. Used to be an Andaz so you are getting Andaz quality rooms for Centric prices. I've stayed at a number of Hyatt's in NY and this and Andaz 5th have been the two best by a mile. Would most certainly stay again.

A+++

We reserved one of the suites and found the room to be very spacious with a nice sized closet, shower, etc. My preference would be a few more drawers vs. cubby holes for clothes. The staff was helpful. The hotel was in a good location. I wish their restaurant/ bar was open in the afternoons. The breakfast buffet had plenty of options.  I would absolutely book the Hyatt Centric Wall Street again. 

Great Downtown Property

Nice staff and very understanding. Especially Anthony & Simren. Very cordial. I like the setup and professionalism. The amount of security I saw throughout the night made feel safe especially the city isn't the safest as it was prior to 2020

Amazing Stay

Please with the size of the room. Staff was friendly and had great recommendations for local affordable dining for our family. Great location (easy walking distance to subway, uptown bus, ferries, and bikes).

Great location and friendly staff

A remarkably large, well-appointed, and attractive room. The hotel overall was very pleasant with an attractive, welcoming lobby and fast elevators. Its location is superb, an easy walk from multiple subway lines and a pleasant walk to the water.

Great room, great location

The hotel was really nice especially the beds. They were the best. We really enjoyed our stay. I highly recommend this hotel if anyone is visiting NewYork. Great place and the location was also nice..

Great Hotel

Exceeded my expectations. The customer care was so genuine and friendly. I was blown away by the quality of my interactions with the front desk staff. The hotel itself was extremely clean, unexpectedly spacious, and beautifully designed. Perfect hotel for a trip to NYC. The location is also excellent - close to so many different subway lines. I loved my stay here! 

Super spacious, sparkling clean, and top-notch customer service

Great location and walking distance to NYSE, World trade Center and surrounding and the waterfront. 
Took my twins there for dad sons' trip before they head to college, and they absolutely loved it. :) 

Dad & Sons (graduated HS) Trip

My stay at the Hyatt centric was awesome. Rooms were very spacious for NYC and still within an Uber ride to the action. The staff was awesome and helped me pull off a birthday surprise without a hitch. I will definitely be back to this hotel. 

Great Stay A1 Service

Located in the heart of the Financial District and only a block away from the subway. The hotel itself was very clean and elegantly decorated. The room was quite spacious for NYC and very comfortable king bed. Great water pressure from the rain shower and clean. 
They also served complimentary wine between 5-7pm on the weekdays. 

Excellent stay!

Excellent location, great value.  Thisnhotel is in the middle of everything in lower Manhattan.  Quick walk to the water, limitless restaurant choices.  The staff was friendly, the rooms were clean, large, and have a cute view.  Will stay here again!

Great Stay

The service in this hotel is exceptional.  Front desk staff (Laslow )greeted us with a big smile and quickly got us to our room.  Place is centrally located downtown, quick walk to the Staton Island Ferry and subways.  

Fantastic overnight stay in financial district

Very clean. Maid service was excellent As well as check in and check out process. The hotel provides free coffee however the service took a long time to bring coffee  over.  The location is great on Wall Street and close to the river.

Booked 7 suites among bride and groom and families, only given 4 small suites, 3 larger suites reserved 7 months earlier were given away to higher paying guests despite our sole reason for 30 room block was availability of suites for wedding activities and entertainment of guests. Hotel manager allowed guests to extend stay in these suites. 
All brides beware, DO NOT book centric. 

Hotel horror

The staff was amazing! The room is very spacious!! The only “issue” we had was the cleaning crew walking in while we were sleeping. But not a big deal, they apologized and left. But we were definitely startled. Great stay overall!

The hotel is nice and has a great staff. But I had a few issues my first room had some one Covid test and shirt left in it. They quickly change my room. Once I got to my new room my room did not have any washcloths. But other then that my stay was nice. 

My stay

You won’t be disappointed staying at this hotel. The Financial District is a tad separated from some main areas of NYC, however, you’ll be able to taxi wherever you need to go with ease. You have access to countless subway lines, as well as the cheap and efficient NYC Ferry. The surrounding area is great. You’ll have the 9/11 Museum + One World Trade nearby. You’ll have a beautiful walk to see great views of Brooklyn + Manhattan Bridge, as well as walkable access Battery Park to check out The Statue of Liberty. The hotel itself is great. Very comfortable, clean, and in great working order. The rooms are spacious and the amenities are fantastic. You also have a 24-hour Duane Reed directly across the street for anything the Hyatt may not have to offer. As someone who lived in NYC for four-years, and has been visiting routinely for a few years, I believe this hotel is worth your while. As long as you’re OK with being slightly removed from the chaos of Times Square + a lot of tourist traps, I think you’ll thoroughly enjoy your time at this property. Finally, the staff is incredible. Very kind. Very on top of everything. They’ll help you out and take care of you.

Great Hotel + Location

Rooms were spacious…. Great room rate …. Bed was hard and to low to the ground…. Close to Statue of Liberty and 9/11 memorial Staten Ferry Island … overall A- I would definitely stay at this hotel again 

Nice hotel

Excessive dog pee around the hotel, especially at the hotel entrance, make access to the hotel rather unpleasant, dirty, smelly and unhygienic. Very old, worn-out corridor carpets are full of very large black spots that make them look as if the hotel just had a major fire put out by firemen. Thus, the hotel, while perfectly located and with reasonable large rooms, is not easily accessible without getting dirty and feeling that one is going to a dilapidated place. Hotel management, when informed about these concerns on several occasions of past visits, have tended to routinely dismiss them.

Rooms are clean, if you can get to them

Just stayed for a mini weekend trip but was really impressed with how beautiful and clean this hotel was. The service was top tier and it is in a beautiful location a walk away from activities in Seaport and conveniently located near the 1/2/3 train lines. Have stayed at a few big hotel chains in the city but none like this one. Would definitely stay here again!

Beautiful & modern hotel minutes from 1/2/3 lines

Beautiful room and nice staff.  Had some trouble keeping the room cool, but could open the window.  Layout was very interesting and new.  Bathroom was fabulous - want that for my home!  Bed was lower than normal - fine for me but oldsters might want to think about that.

Great room and good service

If you're tired of tiny rooms of most Manhattan hotels, Hyatt Wall st will come as pleasant change for you. Rooms are spacious with big windows & high ceilings. Bathrooms are The Best - with big tubs and rain showers. We had a suite & a standard room. Staff is super nice. Albert on front desk went extra mile to meet our needs. Everyone from front desk to restaurant was courteous - a rarity in the city. I loved to chill in the new beautiful lounge on 2nd floor with complimentary coffee & wine they offer to all guests. 

Best Rooms, Best Staff

so low key but high end, everyone was so nice , rooms up to date and clean, loft like feeling, bathrooms so nice but a bit dark for an older person who has to apply makeup, complimentary drink at bar, parking voucher nice at lot next door

mama b

Way too expensive for nothing special! Most hotels I have stayed in have a coffee pot in the room or a glass to rinse your mouth out with after you brush your teeth. This expensive hotel had neither and the restaurant breakfast was outrageously expensive and not at all that good. I’m sorry the people who work there were excellent and over the top nice but the quality of the hotel does not meet the price that we paid

Not worth the money

Travel to hotel once per year during the same time. Unfortunately, Covid placed a halt on my visits the last two years. The room once was once stocked with drink. Its now empty now and void of a single water bottle. The marble bathroom walls were dirty and contained marked. Its obvious the walls have not been cleaned in a long time. Lastly, the bathroom sink was clogged and water would sit there for hours. Once this was my go to place every year but I feel that it might be time for a change for a hotel that values my money.

Once was a great place until new management changed the feel and style

We stayed for three nights and we were very happy with our stay. Hotel was nice, clean and quiet. Location was not that far from some good restaurants and very close to bus stops that can bring you uptown. The staff were very kind and accommodating. Was able to help us find our way around town and answer any questions we may have. 

Great location

The Hyatt Centric Wall Street (which used to be an Andaz property) was, unfortunately, a lackluster experience. While I appreciate the fact that I was upgraded to a spacious suite on account of my Globalist status, there were multiple issues with the property:

1) Everything was remarkably dimly lit. It was a terrible setup for getting work done.

2) The A/C would not turn off, even if you switched it off from the wall.

3) The shower leaked onto the bathroom floor (a huge puddle).

4) Internet was free, but slow by today’s standards (about 10 Mbps down and less up).

5) There’s no in-room dining - but even worse, staff will NOT send you any food items at all, such as knives or forks. I ordered Uber Eats to my room, and the restaurant forgot utensils; when I called the front desk, they refused to send any up, saying they did not have staff to do so. Yet they do have staff who can send towels, etc.

6) This one really irked me - security gave my Uber Eats driver a really tough time coming into the hotel, and even told the driver my room number did not exist. That was a blatant lie that was incredibly disrespectful to the driver, and not helpful at all to me, the patron of the hotel. They didn’t even attempt to call my room until after I had called the desk multiple times, with no one there to pick up.

7) Housekeeping tried to enter my room 3 times the day of my checkout, even though I had confirmed with the front desk a late checkout of 4pm on account of my status. 

There’s just not enough polish on this hotel to make it worth another stay.

Not Worth the Price

Loved the spacious rooms, proximity to office, and shopping! Super courteous staff and great convenient onsite restaurant option. Not experimenting with other hotels anymore; this is the one for me (as long as I book in advance to take advantage of better prices)!! 

Great location and spacious!

Friendly, supportive staff helped resolve any issues quickly and professionally.
Situated in South Manhattan close to the popular ferries and the financial district. Easy access for walking or taking Taxi or subway to the rest of the island. Brooklyn bridge a short walk away.

Reviews

Hyatt Centric Wall Street New York