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Fantastic 5 day stay at this hotel. All the staff were so friendly and helpful. The bed was very comfortable with soft pillows. This hotel is in a fantastic location for sightseeing.  It is surprisingly quiet at night unlike other hotels. The river is a 5 minute walk with local restaurants etc nearby. 

Owner Response

Highly recommended

Great hotel, very clean and quiet. Easy to get around and super friendly front desk staff. The complimentary waters were wonderful! The wine happy hour for a free glass during the week was also very much appreciated 

Great location and super helpful staff

Don't go to this hotel.. very understaffed . Dirty, no bel person to help with luggage, paid for upgraded suite and early check in and paid for it and they still didn't have our room ready even though I called them in morning to remind them. No help, no room service.. asked for towels for shower and nobody came.. just over bad experience don't go

Horrible Experience all around

Absolutely horrible experience. We went for a special romantic getaway for the weekend. Booked a suite, upon arrival, the bathroom was filthy, covered in grime and had hand prints all over the walls. The bed was like sleeping on plywood and there was duct tape on the broken windows. We will NEVER be staying at Hyatt again. 

Horrendous

I stayed three nights at this hotel. Despite the high cost of $500/night a day, but the service was terrible. The staff responded very unkind and passively.
The shower facilities were worn out and the water overflowed out of the bathroom, forcing the used towels to be laid on the floor. 
We are 3 people at the party, but only two towels were provided continuously, and had to ask for additional towels every night. The response was very slow even when requested.

Very unkind staff and bad condition of the room

I have stayed in NYC countless times and the thing that has been consistent is that the rooms are small and the technology/facilities are antiquated. This hotel was very modern and the room was huge for NYC standards. I will be staying here on all future NYC trips.

What a pleasant surprise

We had issues with our AC and the mattress was way too hard, felt like I was sleeping on the floor; however, overall it's a nice place to stay. It was a more luxurious experience without the luxurious price.

Overall a great hotel

It was a one night stay but it was perfect. We are going on a cruise from the red hook terminal and they location was across from pier 11 so that we could that’ take the sb ferry to the terminal. It was walking distance from a lot of things and food. The room is spacious and the staff is wonderful

Great location

I will never book anywhere else.  This place blew away my expectations.  The facility, the location, the amazing service and team members.  They run their operations well - what hospitality should be like everywhere!

Best Hotel Stay in NYC FiDi

I enjoyed my stay here when I had two days' worth of activities in low Manhattan, The room was clean, quite, and conducive to a good night's sleep. My only complaint about the room was the lack of a coffee maker but there is a coffee shop around the corner that opens at 7 a.m. Hyatt Centric is also conveniently located about a block from the Wall St./William St. subway stop. 

Pleasant Stay

We were double booked when I looked at alternative dates for our trip.  A date confirmation was never made, nor was there a confirmation email, PIN number or any correspondence sent to us of the second reservation.  We had to jump through some hoops and rely on the outstanding professionalism of the hotel staff to guide us through.  

Double Booked without Warning

Outstanding stay for family wedding weekend. Suited were fabulous, items needed for grand-baby were quickly supplied and overall the staff and managers were very responsive to my requests at all times. 

Outstanding Stay

I am a Globalist and was looking forward to staying here. I couldn’t get the room to cool down, and had a horrible night’s sleep. I learned that the AC was “off for the season.” Will never stay here again. 

No Air Conditioning

Several previous stays but likely the last.  Overpriced for what you get.  Ventilation system didn’t work, no computer safe, floor in disrepair from water damage, no coffee pot in room, no minibar at a minimum.  2 restaurants in the hotel but NO room service.  

Rundown Disrepair Lacking standard hotel room amenities and hotel services

Pros: 
Room was very spacious in NYC standards
Clean and new renos
Elevators were quick
Front desk was responsive and efficient at check-in and check-out

Cons:
Location is on wall street, far from most activities and not a lot of restaurant options
Not much perks, had to ask for water at front desk, would be nice to just provide in rooms

Decent hotel with spacious room

This is an excellent property in lower Manhattan we have stayed at several times. The rooms are clean, the staff friendly and accommodating, the rooms are on the larger side for the City plus it's only a 10-15 minute walk to Little Italy and Chinatown, who could ask for anything more?

Hyatt Centric NY FiDi

Great hotel in a great Wall Street location. Quick access to everything Manhattan has to offer. Rooms were clean, updated and comfortable. Lower downtown was a bit more relaxed and not as busy as the rest of NY. There's a subway station within about a block that will get you anywhere you need to go. Also the ferry to Brooklyn was about a 5 min walk.

Great Location!

The good: 

Location - short 3 min walk from the wall street station with access to the express 2/3 line. Walking distance to tourist sites like 9/11 memorial, Oculus, battery park, even Chinatown, les, soho if a mile walk is no big deal.

Cleanliness - Amazing housekeeping. Super clean and thoughtful.

Front desk - staff was always available and provided water bottles, luggage storage, and check in and check out services without any issue.

Room - our double double room felt spacious for NYC standards, with a modern shower space that included a rain shower and hand held wand. Plenty of storage for suitcases and clothes. Clever pullout full length mirror at the end of the wall closet.

The bad:

Destination fee - it should have been clearly mentioned and communicated at the beginning that there would be a fee and that there were amenities that could have been accessed. We didn't even know there was a coffee and tea bar until checkout.

Room design - the towel bar is positioned in such a way in the shower stall to guarantee wet towels. Very puzzling. As a result, there were not enough hooks for towels in the sink area outside of the shower stall. I am also not a fan of the barn door for the shower that has no lock. And there is a frosted window from the shower into the room that makes it a little awkward to share the room with friends since body outlines are clearly visible while showering or using the restroom.

Noise level - rooms at one end of the building will hear typical NYC street noise all night. The room at the end facing the restaurant were quieter.

Good choice for the value driven Manhattan tourist

Really horrible stay. Friendly staff, but the rooms really need an upgrade. There was no working air, wifi or TV. After a long travel day, I got in at 4a and they put me in a room right in front of a jackhammer that starting pounding at 9a.

No air, Wifi or TV plus an early morning jackhammer

The hotel was renovated and my room was huge, new, and clean. The location was excellent. I walked to the World Trade Center memorial, the Statue of Liberty viewpoint, and all around Wall Street very easily. The restaurant was good and the front desk service was great! 

Great location and fantastic room

Overall our stay was pleasant. We just needed a place to shower and sleep since we were in town for a birthday celebration. The room was spacious and clean. Although the air conditioning wasn’t working at the time of our stay, the room was not unbearably hot at night. Location of the hotel was the main reason we ended up booking.

Enough for what we needed

Sticky tile coming up in the room hallway that make a loud noise. Loose floor tiles in the bathroom and a cracked mirror. Outlets and lights in the room not working. No vending machines in the building. Was told to go to Walgreens across the street

Bad quality

Very good location . Two blocks from the NYSE.  Two blocks to the waterfront / view of the Brooklyn Bridge/ places to eat.   10 minute walk to the 911 memorable .  Overall a very good location .   NYC subway is a block away . 

Hyatt Centric Wall Street

We had an easy check-in and check out, room was very comfortable and spacious, Bathroom shower was the highlight for me. Bed was super comfy. Did not get to eat here on site, but there is so much near by. Great location. Car garage is right next door. Only thing regarding the garage, plan ahead, you have to have your car in the garage by 1030ish they close at 11pm. you can always get a taxi, Lyft or Subway. I would absolutely recommend and return back. Thank you for making our stay a  great experinace.

Amazing time

We were staying here for my friend’s wedding. One friend had moths in her room. The other had the suite with zero dishes. No one has coffee makers, microwaves, the hotel does not have room service (I had a 3 day email exchange over trying to get the restaurant to cater but they couldn’t put the order in in advance so I went elsewhere). Fridges are warm with no temp controls. Light switches are counterintuitive even. Shower didn’t drain well. When I first tried to order room service, I was told they didn’t do it due to Covid. Then, I had to have maintenance come up to fix my desk charging outlet, and they came up unmasked within 5 minutes, so something else is going on there (though the speed was impressive. I also think we scared the bar staff being there at 8pm in a Friday with 15 people even though we were the only people at the bar. I’m honestly confused why everything was slightly off and only halfway to being a hotel. Also, it’s incredibly difficult to park in the area, so be prepared to spend $35-$45 extra per night to park in the lot next door (which seemed fine).

Nope. Not here.

This hotel is not worth the price. My hotel room had three moths flying around and the bathroom was filthy. Zero amenities besides a lukewarm micro fridge (not even a coffee maker). Please stay elsewhere.  

FILTHY. Do not waste your money by staying here.

The heating unit was not working for all five days of my stay. Staff and engineer were all friendly and helpful, and tried fixing the issue to no avail. They brought one plug and play heater one night, then 2nd night I had two heaters, right by my bedside, because it was absolutely freezing. I would also add that one of the pillows touched the heater and burned. Disappointed that Hyatt charged me $100 for the pillow, after having to settle on two heaters, that would not even heat up the entire suite. The issue never got resolved and I would not recommend anyone staying here during the winter months. I stayed here back when it was the Andaz as company offices right across the street. Will look at different Hyatt property moving forward. Staff was great, but money badly spent for five days as it was living in a cold cave. Walked out of there dissapointed, again paying for a pillow that would have never gotten damaged if the heaters worked. Thank god nothing terrible happened. 

Heating did not work for five day s on my stay

In general I am big fan of the Hyatt hotel chain and I have visited quite a few, but this one didn’t convince me at all.
If I had to review only the hotel’s infrastructure then it would have been a 5-star review: excellent location, great room with a big bathroom, excellent bed, modern furniture, good breakfast etc.
However service is almost non-existent. No minibar in the room, no room service, no valet parking, no parking, many employees don’t have a smile on their face and generally are not very friendly. Also the restaurant/bar services is weird: the restaurant is not open on weekends and the bar opens only at 15.30. In conclusion: hotel with great potential but with a weird business concept.

Excellent Hotel Infrastructure, Poor Service

Thoroughly unpleasant experience.  Uninterested and billigent management.  Staff retained from previous ownership do the best they can to address customer requirements but there is a lack of investment and support from management.  You can do better.

Unpleasant

Poor service , COVID excuse constantly used for sub- par service 
outside of the fact the rooms are bigger than normal for NYC .... a big miss for me 
Have travelled extensively post COVID  and by far the worst hotel service experience ... hands down


Disappointing FiDi NYC Hotel experience

I always enjoy staying here and it really is a staple hotel for me when I visit NY. The convenience of being close to everything including train stations, south street seaport, WTC area, shopping, restaurants and pubs and a short distance to Brooklyn as well. The staff is amazing and accommodating to your needs, Check-in is a very easy process, the bar is cool to hang out at as well and the rooms are super spacious. I’m a NY’er who stills reside in the Tri-state area, so when I say the rooms are huge. I mean.. 344 sq ft is not the norm.. you cannot go wrong. Yes, it is on the pricey side but if you book ahead of time, you can get a great deal. Book it! 

Best Hotel in Wall Street - King Room

Clean hotel - walking distance to several restaurants and stores. The staff is friendly and efficient. Check in was one of the smoothest I have ever had and check out was also quick and easy. The hotel is a great find for the price.

Great Hotel on Wall Street

Excellent bathrooms', very comfortable bed  adequate pillows for comfort , excellent set up for being able to work in the room with laptop etc. Lighting very good also. Maybe have some kind of snack machines also.

Great Bathrooms

I would come back here in a heartbeat.  The service was amazing, the staff was very friendly, our room was perfect.  I ordered door dash one night.   I needed ice and utensils.   The staff brought up a tray with a full place setting, including wine glasses, cocktail glasses and the ice all within 3 minutes of the call.   

amazing experience

The hotel was clean, modern and close to attractions. The food at the restaurant was really good! Front desk staff was nice. The only thing u would say negative is I could not get the room cool enough, but this doesn't takeaway from me giving them 5 stars 

Clean, modern and close to attractions!

Pros: The front desk staff members were nice and friendly. Comfortable bed. Spacious room.
Cons: No coffee maker in the room. Water stains in the shower space. Loose bathroom door handle and very-hard-to-close bathroom door. Poor noise-proof. Could hear somebody upstairs stomping throughout the night. Discoverist member but got regular internet because it was the only free option. Internet was unstable. Eventually connected to a reliable public wifi provided by the residence part of the building.

PS: After I left my belongings with the front desk before check-in, I went to the restroom on the basement floor. The entrance was blocked by a cleaning cart and a cleaning lady was working inside the men's room. She saw me. but did not say anything or remove the cart. Instead, she continued replacing the toilet paper rolls. So I was waiting outside the door awkwardly for at least three minutes. I would appreciate some forms of communication, like "please wait for a moment" or "please go to another restroom".

Good customer service, but lots to be improved.

Came as a family and we really had a great stay here. The location was completely convenient and felt safe and comfortable. Close to subway and World Trade Center and also within minutes walking distance to the ferry to Statue of Liberty. Only thing I’d say could use Improvement is the size of the bed is a double which is doable but queen is more comfortable for a couple. Also the ac wasn’t working and unfortunately they never fixed it during our trip but it wasn’t warm enough in the room to ruin our trip. I’d imagine in the summer that may be different. Rooms were clean and modern restroom was clean and beautiful. I would definitely stay here again. 

Great stay

I've stayed at this hotel several times and am always pleased. The rooms are very large by Manhattan standards and the bathroom amenities are quite luxurious. I enjoy staying downtown when visiting the City as it's easy to get everywhere from this location; most of the subway lines have a stop nearby. The beds are very comfortable and the staff are friendly and helpful. 

Wonderful Accommodations

Excellent hotel,
Great service, great rooms and great location - 
The staff was very friendly although there was some work happening on part of the hotel. 
The set up of the room enabled a working space suitable to have virtual meetings. 

5+Stars! Highly recommend to all! Friendly staff, large, modern rooms, high ceilings, fast check in, parking garages close to hotel, very convenient for parking. Will definitely stay there anytime I’m in NYC!

5+Stars!

Clean, pleasant staff, great financial district location.  Hotel gets the job done when traveling for work or just needing a clean and serene place to call home for a few days.  Easily accessible to coffee shops, food, convenience stores and Lydt/Uber/Taxi is always only 1-2 min away.  

Financial District Favorite

I recently stayed at Hyatt Centric Wall Street and it was perfect. Huge rooms , very comfortable bedding and exceptional service. Despite being a bit far from midtown metro station is to blocks away and makes it very convenient.

Perfect Staying

Great spot for celebrating loved the big bathroom in the suite loved the room the hotel was nice but the heat didn’t Loved the room all the it was very cold wanted to stay several days but for that reason i was not able to 

Great place and atmosphere

My stay was an excellent experience! The workers helped me in many ways. The rooms were very clean and our view was perfect! Not to mention the awesome shower that was in our room! Will for sure be back!!

Excellent

Great value. Rooms have the most space you will find for the price in nyc. Very modern. Nice bathrooms. Good location. Only downside was air conditioning wasn’t working but we were able to just crack a window. 

Modern big rooms

Staff was friendly, and amenable. I had sent a package to the hotel, but since its address is a bit odd, there were a few hoops to jump through. I called the hotel, and the staff was friendly and offered to get it (it was next door).

Internet wasn't working, and apparently had not been for about a month as they were "working" on it. The room was nice.

Business Trip as Expected

This hotel had it all - modern look, nice size room, great food and best of all, amazing staff.  While my travels to Manhattan do not often bring me downtown, I would be happy to travel a bit longer to stay at this property.  Can't wait to get back. 

First time staying here.  Not the last

Stay somewhere else - not even my same-day laundry could be delivered, and that was an easy request, I thought. I was penalised for a no-show and early check-out, even though I had booked and paid for these nights.  Aircon not working; phones in rooms not working; internet sketchy at the best of times. Location is great, but that's about it.

This hotel cannot accommodate a busy international traveller's needs

Very disappointed with my recent stay at Hyatt Centric Wall Street! The only good thing was the location and size of the room but extremely disappointed with the lack of service and staff at the hotel. The room had a gap in the window and there was continuous cold draft coming through. Coffe and tea weren’t replenished daily and there was no complementary drinking water provided 

Disappointing stay at a premium brand!

Great property condition with excellent service.  The breakfast was really good and the upgraded suite was spacious and had great amenities, including 2 large screen TVs.  I also like the location as it is not too crowded.

Great Property

My daughter attends college in the area and we visit at least twice a year from Atlanta. The hotel we usually stay was booked up.  So I booked the Hyatt Centric because it was within walking distance to her dorm.  Im so glad I did!  The room was HUGE!  My daughter remarked that it felt like a regular hotel room.  (In NYC rooms can be on the small side.)
It was modern. Clean. Again, so spacious.
The front desk staff were very welcoming and kind.
We will book again

Better than expected

This is a good hotel with great accomodations and very clean, nevertheless they have a lot of issues about receiving packages and shipments. I had to go to the building next to it several times during 10 days in order to find a lost package marked as delivered. It wasn't there and they lost it.

Guest service is goog and people is very nice an polite.

Good hotel. Terrible in package handling

Hotel was clean and quiet. No carpet in our suite, which I love. Standing shower with no curtain is a plus. Separate toilet. Huge room. Helpful staff. Granted early check in and late check out.  Just a little far from Times Square.

Quiet Location

This hotel was rebranded from Andaz to Hyatt Centric during the pandemic. Unfortunately, the end result was a deterioration in quality. The heat was not working in 2 rooms. The heat may have been broken on the entire 7th floor, per the mechanic that tried to fix our heater. As a "solution", we were given a tiny space heater that didn't do much to heat our room. For $500 per night, guests shouldn't have to suffer through cold nights. The decor is much worse after the rebranding, and there doesn't seem to be enough staff on hand to operate the hotel. Theres no longer coffee in the lobby, nor is there a complementary happy hour that used to occur around 5 pm each day. I've stayed at this location several times during the past 13 years, and this will probably be my final stay here. There are plenty of other options in the area. 

RIP Andaz

We stayed there several years ago when it was under different management and decided to stay again.  We found the hotel  to lack charm - too much metal and glass.  What was a wonderful happy hour with complimentary wine and snacks where we met other people in a party like atmoshere has become a happy hour with 10% off a $17.00 drink.

Don't stay there

My favorite hotel in NY (and I’ve stayed in nearly 30 hotels in NYC)! Rooms are massive for NY (even the smallest is 350sqft while competing properties’ rooms start at <200sqft) and were built to luxury hotel standards (it used to be an Andaz). High ceilings, great bathrooms with separate rainfall walk-in showers and soaking tubs, comfortable beds, and large desks that make it easy to work from the room. Anthony, Kevin at Wall & Water, and the rest of the staff deliver great service and have treated me like family.

The area has some top restaurants, like Crown Shy, and there are high-end food markets Urban Space and Tin Building nearby. There’s a 24-hour pharmacy across the street too.

My favorite hotel in NY!

Hotel had excellent service, was very clean. Room was large with high end finish out. Elevators were fast and available. House keeping very respectful of our schedule. Enjoyed tasty breakfast buffet every morning with friendly and attentive service. We will gladly return. 

Happy Traveler

Avoid the hotel and the entire helpless, uncaring, useless staff. They are about as useful as a bag of sand. Nothing we asked to be done was done - no water in room, no blanket despite 3 requests, fix the heating so room would be comfortable - again nothing, no tea/coffee in room, nothing was handled, no amenities, no manners, no service, no value, no sense in staying here

More like a roadside motel than a Hyatt

Very lazy staff and no professional courtesy and racist behavior. Only privileges are taken care of. I lost my luggage due to irresponsible three manager. With all that happened to me. I was still professional. I didn’t curse or used loud voice. I was very humble

Undesirable

We thoroughly enjoyed our stay here. The front desk staff was the most warm and engaging front desk I’ve encountered in NYC - they truly made the stay great from the very beginning. 
The location was great for where we were going that weekend, and being in the financial district, it’s certainly more quiet than most locations in Manhattan (which I appreciate when I’m trying to sleep after a long night of partying lol). 
The rooms were stylish, but more importantly, the beds were very comfortable - great thread count and some of the best hotel pillows I’ve laid my head on. 
This property is truly wonderful, and I will be back next time I’m in Manhattan. 

Great Staff and a Great Property

This hotel puts a “destination” charge on your card as you checkout. Beware that the price you get booked at might not actually be what you pay. Regardless of how whether the hotel is nice or not I refuse to give my business to this or Hyatt hotel knowing I’m getting ripped off as I turn around and walk out the door.

Beware of “destination” charge

Wow!  This was the best hotel I have visited in  NY in a long, long time!  Rooms were spacious, clean, modern and the hotel staff were top of the game! Hotel bar was excellent food and service! I can't wait to return for both business and pleasure. 

Top Hotel in Wall Street

The  hotel is new and fresh.  Nice and roomy. Excellent except the lighting in poor.  No lamp bright enough for reading.  Elderly and those with vision problems should avoid this hotel or bring their own lamp.

Great but with one serious problem for older people

Staff lack enthusiasm, knowledge of booking, transparency and dishonest. Give me one price, charged me double unbeknown to me. Discovered on credit card statement as I was not given a receipt. There are many other higher quality hotels in the area. 

Poor customer service

During the entire stay the heat did not work for TWO DAYS FOR OUR WEDDING. The manager was rude. When I called the front desk at night when the heat was off and it was 40 degrees at night they were rude and did not offer to switch rooms. I will NEVER COME BACK HERE. I and these people charged my credit card twice.

The Heat didn’t work and they charged me twice

It’s very convenient location, but this hotel seems very busy. Many guests were checking in and out. The room is not very big in general.  It’s very nice hotel, but I wish it’s less busy. Room was clean, housekeeping was good. 

It’s average stay with nice location.

Nice room and bathroom, but do not expect any hotel type service. Bring your own bags from the curb to the room, no porter around. Treat it as an apartment room where you are spending the night(s) and don't expect any hotel type vibe.  Not even the welcome tea or coffee station once you have finally settled into the room exhausted. Great location. 

A room for your stay, not a stay in a hotel

This property has a great location and has all the services needed for a comfortable stay. Rooms are larger than many other options in the area. Clean and quiet rooms that makes the stay very convenient for any stay in the downtown area of Manhatten. 

Great option downtown

If you need wifi double check that it is working, it was not last week and the manager was no where to be found. I was told I needed to pay $1800 for a conference room for an hour for my podcast. The rest of the hotel, rooms, coffee service, etc was great. 

Bad WiFi

The staff here are warmth, the hotel room size is good size, the interior of the room has good design. Although the curtain is too light. But overall, it is a good hotel. Will select this hotel again.

I'm not usually the type to take the time to write a negative review. I'm happy enough letting bygones be bygones if an experience was subpar--not everyone can bring their A-game every day. But my stay at the Hyatt Centric was one of the most profoundly disappointing ones I've ever had in a hotel. So I wanted to send up a warning flare to anyone thinking about involving them in their vacation plans.

1. Don't rely on getting to check in on time. When 3pm rolled around, we went to check in so we could shower and change before heading out for the evening before dinner. The concierge assured me the room was ready and he was only waiting for a supervisor to confirm it before giving us our key cards. So we waited and waited, thinking it would only be a few minutes. We eventually got checked in nearly an hour later and had to rearrange our pre-dinner plans to make our evening work.

2. If you request a rollaway bed, do not expect a rollaway bed. We had 3 people staying in a double so I requested a rollaway when I made the reservation, and it was on my confirmation page at no charge. After checking in, I was informed that rollaway beds aren't allowed for my room type because it's a fire hazard. I'm a reasonable person and I respect that explanation. But I was annoyed that I was only hearing about it at check-in after making plans around having the extra bed and relying on it for an enjoyable trip.

When we got to the room, I spoke with a "manager" who reiterated what the concierge said. So I pushed back and asked why they confirmed my rollaway bed request if it wouldn't be allowed. At this point the phone is then passed to the "real manager" who repeated everything again. I repeated my question and she said ok they would make an exception this one time, but it would cost extra. Again, I push back because the rollaway request on my reservation made no mention of additional costs. Immediately she relented and would get us the bed free of charge. When we got back that night there was no bed so I gave up and slept on the floor why my friends took the beds.

3. In the morning I requested additional towels. Eventually we lost patience and used the hand towels to dry off after showering. The towels arrived literally as we were leaving the room to checkout.

I'm pretty easy to please. I'm not nitpicky and I can put up with a busy hotel missing a step or two here or there without thinking twice about it. But after this experience I'm going to avoid Hyatts if I can help it

Beautiful hotel and location with abysmal management and service

Bathroom have no exhaust. Hotel is only. Room heater dont work. Rooms are very small. TV is super old. Overall for the charges they have, other hotels are much better. No bell boy, limited staff in reception. Reception misinformed about parking charges. 
I would not recommend this hotel. Also, never stay here. 

Would not recommend, book only if you have to

We booked a room advertised as having two double beds for our stay, but on arrival we realised the beds were much smaller than standard doubles.. Staff was quite rude and unhelpful in resolving this .

Be careful about size of beds

The Hyatt Centric Wall Street has become our company's go-to hotel when traveling to NYC for business. In 2022 we have stayed here on about 7 separate occasions occupying multiple rooms for a week or longer at a time. All of our staff love staying here. Each visit has been consistently enjoyable, with fantastic customer service, clean rooms, and everything in perfect working order. The rooms also have great soundproofing, modern lighting/HVAC, and a huge shower. The rooms are SO spacious for New York City or honestly any hotel in general. We also love that the HVAC isn't the common hotel type that is super noisy.

Additionally, Anthony the manager is FANTASTIC! We have really appreciated all of his help, especially when we had to make last minute changes on multiple occasions. We were probably being difficult with some of the changes we needed, but regardless he had a smile on the entire time and took VERY good care of us, ensuring we got exactly what we needed. THANK YOU Anthony!

Love This Hotel!!!

Large clean rooms, incredible attentive staff, fair price, and quiet.  All very hard to find adjectives for almost every NYC hotel.  Great location in the Battery Park/Wall Street area within walking distance to a wonderful selection of dining options and destinations.

My new "go to" NYC hotel in lower Manhattan.

Facilities are first rate; room was comfortable but controls for lights, temperature, and TV were not user-friendly.  Bar/grill hours were unpredictable (not open at noon, contrary to signage and information from main desk.  Bar/grill service was stand-offish, at best.

Business Trip

Very beautiful and clean. Just as I expected and I would definitely visit again. Worth the money. However, my tv was unable to connect to netflix and I couldn’t get help with that. Apart from that it was an amazing experience 

Amazing

We got the rooftop floor and large room, it's not normal in NY because the room is usually small and can't fully open the luggage.  The location is perfect, the bus 15 is just right in front of the hotel and also lots of train can be taken within few mins walk.

Great location and the spacious room

the front desk was often deserted. check in took forever, staff had limited knowledge about hotel services. not upto the Hyatt standards of service. broken floors in the room and visible lack of maintenance. not going back at this price point.

understaffed hotel

great spot to stay if planning on visiting the lower part of manhattan
walking distance to Battery Park, ferry to Statue of Liberty, 9/11 Memorial and  southstreet seaport
rooms were roomy, staff very accommodating and friendly.  Bartenders were great.  
only negative was the initial room we were given had a strong cigarette smell to it, staff quickly changed rooms- the next room had no odor and was great.  ( moved to opposite side of hotel- wonder if it is an issue with ventilation system)
walked to Leo's Bagels for great coffee and breakfast in the morning.
parking lot is just outside the hotel- parking reasonable, the hotel validates parking so it cost us $35



great location, spacious room for NYC

Wonderful place! We come to NYC pretty often and this is the first place that didn’t disappoint at all. Staff is very helpful and nice, the parking is two separate away. We were close to all attractions that we wanted to be, and it’s very nice at the harbor in the morning, 
Clean and nice gym, and rooms are pretty comfy. I definitely recommend it and we will be back, 

Wonderful place!

This hotel is close to so many interesting things to do and see. 
Check out a concert. Go bar hopping. Just go for a bike or a walk along the Hudson. Very friendly staff. Want something - just ask! 
This is definitely a redo. I plans on coming back. 

Hell of a night!!

Pleasant surprise for a New York city hotel.  
Clean, Convenient location, Spacious Rooms and loved the decor and modern art.    
Love the on-site restaurant and complimentary coffee/tea in the morning!!!  Would stay again.

Recent Stay in NY

Hyatt Centric(formerly the Andaz) has been our go to place for years. The rooms are great the area wonderful and the staff is tremendous! Overall the cost, location, cleanliness and the staff make this a go to place.

Always a go to place

Great value. My wife and I stayed in a spacious suite on 17th floor celebrating our anniversary. 
The front desk staff was very friendly and helpful. They offered to keep our bags for the last day after checking out so we could more comfortably finish our visit of the city.
The location was great, with quick 3 minute walk to subway station. Only 20 minutes ride to Penn station and Times Square. It also felt safe walking back from subway station late at night.
We enjoyed the whirlpool and the large space that is difficult to find in midtown. 
We also enjoyed being close to Broadway but in a much more quieter area of the city. Likewise, we enjoyed walking to battery park and 9/11 memorial (5-10 minute walk)


Spacious suite on 17th floor

We stay just one night, we try check in was 5 pm, took them 35 min to do  the check in process. When we get to the room we realize the ac wasn’t working, we did let the front desc know about. We left the hotel room about 6:30 pm and we returned 7 hrs late, and the ac was not fixed. And took another hr for them to give us another room. And also the charge my card twice for the reservation. Hotel is clean and new. But I don’t recommend for anyone to stay at the Hyatt Centric Wall Street!

Very poor costumer service!

Staff was very helpful and friendly.  Offered waters, directions and help arranging a cab.  Great location and the rooms were actually cleaned well everyday by friendly staff.  Haven't had that experience in a long time!

Staff was helpful and friendly; clean rooms

We stayed at the Hyatt Centric Wall Street for an impromptu night in the city. We are local to the area (in fact, I commute into Manhattan for work) and were meeting friends for dinner in Midtown and decided to make a night of it. We chose to stay downtown in the Financial District because of the cheaper price, less crowded, and safety of the area. The hotel was easy to get to by both car and public transportation. Our King Bed room was large and clean. The bed was oddly low to the ground (like mid calf level) but not uncomfortable. Bathroom was clean and modern. The dark tile was a nice change and I believe it showed less wear than more traditional, lighter design choices. The lighting in both the room and the bathroom could have been brighter. Overall, we were happy with how affordable our stay was for such nice accommodations, especially in comparison to hotels in other, more popular areas of the city. The parking voucher from our stay saved us a bunch as well! We parked overnight at the garage next door for only $34. We would definitely consider staying here again for a couples night getaway!

Clean, well maintained, and affordable

We enjoyed a great room, it was clean, had a soaking tub to relax after a day of sightseeing, the bed was very comfortable. The front desk staff was accommodating with requests.  One thing we didn’t like is that when we called the operator on our first night there no one answered.  We didn’t have an emergency, but there should always be someone answering the phone. 

NYC weekend

Beautiful room, amazing location. Bummed it was only for one night! Would definitely stay again. There was some confusion with the check in desk, it didn't seem very intuitive what it was. And I also noticed some construction in the area, so I originally went into the residences. Other than that, perfect stay!

One of the nicest hotel rooms I've ever stayed in!

All outstanding. IT support is slow to respond. I enjoyed the room's cleanliness, the space was very large, and I loved the showers. Again, if they can improve a faster response time on IT support, it would have been mind-blowing. 

Life at the hotel

I’m a Hyatt loyalty member until the end of time! Amazing hotel with amazing staff!!! They took care of all my needs exceptionally! Pet friendly was a major plus for me as well! Definitely look forward to my next stay! 

Amazing stay!

Loved the Rain-Shower and size of the suite. The tub is huge and liked that shower is separate from toilette. Room is big with a living room and the bed is very comfortable. Location in Wall Street is superb and staff was friendly and efficient.

Great Suite

We booked at double room with 2 beds and the room size was excellent for families traveling with 2 children. Stay was very attentive and overall we had a terrific stay. Would definitely go back with my family. 

Great place to stay with children in NYC!

Great Hyatt in downtown Manhattan. Used to be an Andaz so you are getting Andaz quality rooms for Centric prices. I've stayed at a number of Hyatt's in NY and this and Andaz 5th have been the two best by a mile. Would most certainly stay again.

A+++

We reserved one of the suites and found the room to be very spacious with a nice sized closet, shower, etc. My preference would be a few more drawers vs. cubby holes for clothes. The staff was helpful. The hotel was in a good location. I wish their restaurant/ bar was open in the afternoons. The breakfast buffet had plenty of options.  I would absolutely book the Hyatt Centric Wall Street again. 

Great Downtown Property

Nice staff and very understanding. Especially Anthony & Simren. Very cordial. I like the setup and professionalism. The amount of security I saw throughout the night made feel safe especially the city isn't the safest as it was prior to 2020

Amazing Stay

Please with the size of the room. Staff was friendly and had great recommendations for local affordable dining for our family. Great location (easy walking distance to subway, uptown bus, ferries, and bikes).

Reviews

Hyatt Centric Wall Street New York