Policies
Sustainability Policies
A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.
Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.
Disposable Guest Amenities
As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.
Child Policy
Age Classification & Charges: Guests aged 12 years and above shall be considered adults for the purpose of accommodation and will be charged accordingly as per the hotel's prevailing tariff.
Hotel’s Standard Policy
Maximum Room Occupancy: In accordance with the hotel's standard policy, a maximum of three (3) guests may occupy a room at any given time. Exceeding this limit is not permitted under any circumstances.
Cancellation/ Deposit Policy
All reservations are to be guaranteed with a credit card, advance payment, or company deposit. The hotel is authorized to charge no-show retentions or charges per reservation in case of non-arrival of guests. In order to confirm your reservation, the hotel may pre-authorize an amount equivalent to the 1-night room rate and applicable taxes within 24 hours of scheduled arrival. The hotel is authorized to release a booking if the pre-authorization declines for any reason.
Reservations can be cancelled without any charge 48 hours in advance of the check-in date unless specified differently in the standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancellable; in all such cases, a credit card is charged at the time of booking or reservation. The entire stay amount, including taxes, will be charged in case of late cancellation or no-show.
Smoking Policy
Kindly note that the Hyatt Centric Juhu Mumbai is a non-smoking hotel. If anyone found smoking in the guest rooms will incur a penalty charge of INR 10,000 + 18% taxes, per night.
Visitor Policy
Hotel does allow outside visitors from 10:00hrs till 22:00hrs on the basis of providing Government approved Photo ID proof. Guests’ meetings and entertainments post visitor’s time are permitted in public area or restaurants only. Providing Photo ID proof and extra occupancy charges are mandatory for registering additional guests post visitors timing in the guest room.
Early Arrival Policy
Early arrivals before 09:00hrs will be charged one night’s room rate. Arrivals between 09:00hrs and 15:00hrs will be charged at 50% of the room rate.
Parking Policy
Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners' risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft or damage to any parked vehicle(s).
Late Checkout Policy
Late checkouts between 12:00hrs and before 14:00hrs will be charged 50% of one night’s room rate of that day. After 14:00hrs, guests will be charged one night’s room rate of the day, subject to availability.
Hotel Standard Policies
Check-in/Check-Out timing
Check-in Time: 1500 hrs.
Check-out Time: 1200 hrs.
Unless specifically specified in standard reservation confirmation voucher issued by Hyatt Centric Juhu Mumbai
ID Requirement
For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, Passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA / OCI upon arrival or before Check-in.
Security Policy
For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.
Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.
Hyatt Centric Juhu Mumbai, its servants or agents, accept no responsibility for loss or damage of any nature, including as a result of negligent act or omission, to property belonging to guests, whether placed in the guest room safe or not or from any physical injuries suffered by the guest. The hotel reserves the right of admission. Guest rooms and floors are accessible to registered guest only, visitors should be met in hotel public area.
Payment Policy
At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay. In case of no deposit for Incidental charges, the same can be settled at the point of sale and cannot be credited to the room account.
Extra Bed / Extra Person Policy
One older child or adult is charged INR 2000 + 12% taxes per person, per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.
Guest Room Usage
Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws.
We do not allow Poker chips/cards (Gambling), Bluetooth or Wired speakers, Hookah, Firearms / Weapons & Flammable items inside the hotel.
The client/guest agrees that he/she shall not engage neither willfully nor negligently allow any illegal activities, such as but not limited to, unlawful activities under The Maharashtra Prevention of Gambling Act 1887, The Narcotic Drugs and Psychotropic Substances act 1985, The Immoral Traffic (Prevention) Act, 1956, and any other and all applicable penal statutes in force.
Guest Conduct
Hyatt Centric Juhu Mumbai reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotel’s premises.
Pet Policy
Pets are not allowed at the property.
Contact Information Disclaimer
Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at http://privacy.hyatt.com/. If you have any questions or comments about the hotel standard policies, please contact juhumumbai.centric@hyatt.com for Interaction with only an authorized representative from Hyatt Centric Juhu Mumbai. Please note that you have a right to access, to rectify and to object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this Statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.
