At Hyatt Centric Gran Vía Madrid, you will find everything you need to enjoy a comfortable and complete stay in the heart of the city. The hotel features a 24-hour fitness center and a carefully curated dining offering across three unique venues: Ondas, Hielo y Carbón, and El Jardín de Diana, our rooftop overlooking Gran Vía, perfect for enjoying the city from above.

At Hyatt Centric Gran Vía Madrid, the essence of the city is deeply reflected in the design and décor of its spaces. Elements such as the houndstooth pattern, the use of red, and details inspired by Madrid’s culture create an atmosphere that connects with the history and character of the capital. All of this is combined with a contemporary style to offer an authentic experience closely tied to the spirit of Madrid.

Hyatt Centric Gran Vía Madrid is a versatile hotel designed to adapt to all types of travelers. Whether it’s a couples’ getaway, a family trip, a business stay, or a solo visit, its rooms, services, and prime central location make it the ideal starting point to discover Madrid at your own pace.

Check-in is from 3:00 PM onwards, and check-out is until 12:00 PM. We offer the possibility to request early check-in or late check-out, always subject to availability and prior confirmation by the hotel, in order to best adapt to your travel schedule.

Yes, you can store your luggage at the hotel both before check-in and after check-out on the same day, allowing you to continue enjoying the city with complete comfort. For storage beyond the day of departure, we recommend contacting the hotel directly.

Yes, you can send packages to the hotel both before your arrival and during your stay. It is important that the delivery is made under the name of the reservation so it can be properly managed upon arrival.

At Hyatt Centric Gran Vía Madrid, all rooms share the same design and level of comfort but are primarily distinguished by their views, the presence of a balcony or terrace, and the overall size of the space. Some offer views of Gran Vía, while others provide a quieter atmosphere, and the suites stand out for their larger layouts and added features such as a bathtub or even multiple bathrooms. Everything is designed so you can choose the space that best suits the way you want to experience Madrid.

Yes, all rooms at Hyatt Centric Gran Vía Madrid are also designed for guests traveling for work. They feature a desk, complimentary Wi-Fi, and easily accessible power outlets in the workspace, allowing you to work comfortably at any time.

Yes, we offer both hypoallergenic bedding and pillows. You simply need to request them prior to your arrival or during your stay, and we will be delighted to prepare everything so you can rest in complete comfort.

Yes, we offer daily housekeeping service in all rooms. For special requests or to personalize the service during your stay, we recommend contacting the hotel directly, and we will be happy to accommodate your needs whenever possible.

At Hyatt Centric Gran Vía Madrid, we offer rooms and facilities adapted for guests with reduced mobility, both in private areas and throughout the hotel’s common spaces, ensuring a comfortable and accessible stay for all our guests.

Yes, all our rooms feature a minibar, designed for you to enjoy drinks and small treats in complete comfort during your stay.

Yes, we offer 24-hour room service, allowing you to enjoy the hotel’s dining selection in the comfort of your room at any time of the day.

Yes, we offer extra beds in some of our rooms. This service is subject to the selected room category and involves an additional charge. We recommend requesting it in advance so we can confirm availability and ensure everything is prepared for your arrival.

The nearest airport is Adolfo Suárez Madrid–Barajas Airport, located approximately 13 km from the hotel. In addition, thanks to our prime location on Gran Vía, you will have easy access to several metro stations and public transport options nearby, making it convenient to get around the city.

Yes, the hotel offers a transfer service. We recommend contacting us directly prior to your arrival to learn more about the details and allow us to arrange it according to your needs.

Thanks to our prime location on Gran Vía, the hotel benefits from excellent transport connections just a short walk away, including metro, bus, and train services, allowing you to move easily around the city. If you prefer a more convenient option, you can also contact us to arrange private transportation and receive recommendations tailored to your needs.

Yes, we are right in the heart of the action. Located on Gran Vía, the hotel is just a few minutes’ walk from many of Madrid’s main attractions, shopping areas, and business districts, making it an ideal starting point to discover the city.

At present, we do not offer car or bicycle rental services directly at the hotel. However, our team will be delighted to assist you in finding nearby options and recommending the best alternatives to get around the city.

No, the hotel does not offer valet parking or its own parking facilities. However, we will be happy to recommend nearby parking options to ensure your comfort during your stay.

No, the hotel does not currently have electric vehicle charging points. If needed, our team will be happy to recommend nearby options during your stay.

No, the hotel does not feature a spa. However, we offer other services and spaces designed for well-being and enjoyment, such as our 24-hour fitness center and a variety of dining options within the hotel.

While it is not mandatory, we recommend making a reservation in advance so we can better assist you and adapt to your preferences, especially during peak times.

No, the hotel does not have a swimming pool.

The hotel offers complimentary Wi-Fi in all rooms and public areas, ideal for both leisure and work during your stay.

Yes, all our rooms are equipped with Chromecast, allowing you to easily access your streaming platforms and enjoy your favorite content directly on the television.

Yes, we offer connecting rooms (adjoining), allowing guests to stay close while maintaining a certain level of independence, as they are linked via an external hallway. In addition, we feature family suites designed for enhanced comfort, with one bedroom with a king-size bed and another with two single beds, connected to each other.

At Hyatt Centric Gran Vía Madrid, we offer cribs for our youngest guests, available upon request to ensure greater comfort during your stay. Additionally, our team will be delighted to help you discover family-friendly plans and recommendations to enjoy Madrid together. For children’s menu options or any specific needs, we recommend contacting our restaurant team during your stay, who will be happy to assist you according to each occasion.

Yes, we recommend contacting the Sales department directly so they can assist you with the booking process and provide the appropriate support.

Yes, the hotel is pet-friendly. One animal per room and per stay is allowed, with a supplement of €50 per night. To ensure the best possible experience, we recommend contacting the hotel prior to your arrival, where we will be happy to share all the details of the policy and assist you with any specific needs.

We have adapted rooms, as well as an access ramp to the hotel and elevators throughout the property, ensuring ease of mobility for all guests.

Our cancellation and modification policies may vary depending on the rate selected at the time of booking. In many cases, we offer free cancellation up to 24 or 48 hours prior to arrival; however, some promotional or non-refundable rates may not allow changes or cancellations without a fee. We recommend reviewing the specific terms of your reservation or contacting the hotel directly if you have any questions.

Yes, Hyatt Centric Gran Vía Madrid is part of the World of Hyatt loyalty program. As a member, you can earn and redeem points, enjoy qualifying nights, and access exclusive benefits based on your tier, such as potential room upgrades, late check-out, welcome amenities, or special member rates.

Yes, at Hyatt Centric Gran Vía Madrid we offer special rates for corporate travelers, as well as preferential conditions for groups and events. Additionally, we provide tailored options for extended stays, which may include negotiated rates and greater flexibility in booking conditions. To access these rates, we recommend contacting the hotel directly or reaching out to our sales team, who will be happy to assist and adapt to your needs.